# First Farmers Bank & Trust — user reviews > 50 indexed App Store user reviews of First Farmers Bank & Trust by FIRST FARMERS BANK AND TRUST INC., rated 4.83/5 from 3,754 ratings. - Source: https://appshunter.io/ios/app/first-farmers-bank-and-trust/id735224018/reviews - App overview in markdown: https://appshunter.io/ios/app/first-farmers-bank-and-trust/id735224018.md - Rating breakdown: 5★ 3,340 · 4★ 273 · 3★ 77 · 2★ 27 · 1★ 37 ## What do users think of First Farmers Bank & Trust? Overall sentiment: negative **Pros** - 💳 Convenient banking features - 👍 Easy to navigate app - 🏦 Great customer service - 💰 Helpful for managing finances **Cons** - 🐛 Frequent crashes and bugs - 🔒 Issues with Face ID and login - 🔄 Frustrating password changes - ⚠️ App not working as expected **Commonly reported bugs** - App crashes on launch - Face ID and login not working - Inconsistent account information - Inability to remove payees in Bill Pay **Most requested features** - Update app to fix crashes and bugs - Allow password changes within the app - Improve Face ID and login functionality - Ensure app is compatible with new devices ## Newest reviews (11 of 50) ### 2/5 — Doesn’t work right. *2022-10-28, version 7.17.2.8785* I used to like the app, but now it won’t work anymore. The Face ID won’t ever let me log in anymore and it used to work fine. Really wish they would actually take time to work on issues like this! ### 3/5 — Face ID *2022-06-24, version 7.14.2.7676* I don’t know what they did in the newest Update but Face ID never works and no matter what it never saves my Access ID or Password. ### 2/5 — Decent half the time *2022-04-22, version 7.9.2.5044* App works great when it is working. Crash’s often and Face ID had stopped working. Wish these bugs would get fixed. ### 3/5 — App is sketchy *2022-04-20, version 7.9.2.5044* I have to restart my phone anytime I want the app to work. ### 3/5 — Changing passcode *2022-01-20, version 7.9.2.5044* I have had to call about 50 times for having to change the passcode so often it is really stupid ### 2/5 — Update *2021-06-21, version 7.2.1.2477* Old version was more user friendly than the newer one ### 5/5 — Great app *2020-04-11, version 4.4.13.742* Super easy to see our bank info and deposit checks! ### 5/5 — Won’t launch *2020-04-10, version 4.4.13.742* I liked the app a lot, when it worked. For several months now the app hasn’t worked properly, kicks you off anytime you click to login after entering your info, or after doing the facial recognition. Can’t find any where to report a problem with the app. Hope they can get it back up and running soon it’s a pain to login online. ### 5/5 — Quick & Easy *2020-03-13, version 4.4.13.742* Love having this app. Makes for easy transfers and monitoring progress on loans. ### 3/5 — Used to love it. *2020-02-17, version 4.4.13.742* I’ve been using this app for a long time and I’ve always been happy with it, until recently when it practically stopped working entirely. The whole app just crashes when I login now and it’s incredibly frustrating—not to mention inconvenient. ### 5/5 — Great....BUT *2019-11-16, version 4.4.13.742* I like this app because it lets you avoid the website (I don’t care for the website on my phone) but it has not worked in over a week and I cannot find where to report the problem. It will ask for my login information and then kicks me out of the app when I push login. I would like there to be a way to change password within the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Password *2023-01-27, version 7.20.2.9467* Tired of changing my password. ### 1/5 — Won’t launch *2022-04-13, version 7.9.2.5044* I can’t get the app to launch. It’s worthless. I never have these issues with my other banking apps. ### 1/5 — App isn’t working *2022-04-08, version 7.9.2.5044* App fails to load and continually says to retry. I don’t have time or cannot get to a physical bank due to my work schedule to bank in person. Technology working is a must and viewed as table stakes, please do better. ### 1/5 — Had not worked. *2022-02-03, version 7.9.2.5044* I used the app for about a year. the past 2 months anytime I open it immediately crashes. ### 1/5 — Errors *2021-03-08, version 4.6.5.2198* The photo or the system kept stating error. It’s very frustrating because I knew I had everything in order. ### 1/5 — Crappy *2021-02-18, version 4.6.5.2198* Why does the screen so small on my devices. Logging in is a real challenge. The previous method was fine. Why did you have to screw it up and make it harder? ### 1/5 — Transfers/Face ID *2020-11-09, version 4.4.13.742* It won’t let me use FaceID or transfer money on my other phone... ### 1/5 — Terrible *2019-12-12, version 4.4.13.742* This app is awful ### 1/5 — App has not worked since the last update. *2019-12-09, version 4.4.13.742* It lets me put my password in then shuts down. ### 1/5 — Dates and deposits *2018-11-27, version 4.4.4* The dates (deposit and pending) are never right on the app and when I look in my laptop they are different then the app. When I use my debit card for purchases I wait till they are all cleared, then when I make a deposit the items that have cleared are back to pending. What’s up with that? ## Most praised reviews (10 highest-rated) ### 5/5 — First farmers bank *2022-11-29, version 7.20.2.9467* I like the ease of excess to view my accounts & to transfer between accounts ### 5/5 — Love this hometown bank!! *2022-09-02, version 7.17.2.8785* My bank is so helpful. I love our sweet tellers at Greentown!!! Thank you for always being so personable and caring. ### 5/5 — Please fix crash issues! *2022-05-03, version 7.9.2.5044* I love banking with First Farmers and I love the app but here recently I haven’t been able to access my information using the app because it either will not load at all or keeps crashing. Please please update the app and fix these bugs!! ### 5/5 — This app no longer works *2022-01-05, version 7.9.2.5044* This app no longer works and I have tried to update it. I have tried to remove it and can’t. It ticks me off ### 5/5 — Liking the new app! *2021-07-14, version 7.4.1.2756* The new app is so easy to navigate! I’m really enjoying the update! ### 5/5 — Outstanding banking facility *2021-06-18, version 7.2.1.2477* I’ve banked with first farmers for over 25 years. Always great people to work with ### 5/5 — Bank transfers *2021-01-06, version 4.6.5.2198* So convenient and saves a trip to the bank. ### 5/5 — Great App! *2020-12-31, version 4.6.5.2198* Love this app! Very convenient, makes banking from home so easy. Well designed, haven’t had the first problem. ### 5/5 — Great banking app, easy to use *2020-12-28, version 4.6.5.2198* sy ### 5/5 — Tommy *2020-08-22, version 4.4.13.742* Easy to use site. It saves time and money. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*