# First Federal Bank Mobile — user reviews > 23 indexed App Store user reviews of First Federal Bank Mobile by First Federal Bank of Kansas City, rated 4.62/5 from 606 ratings. - Source: https://appshunter.io/ios/app/first-federal-bank-mobile/id905357916/reviews - App overview in markdown: https://appshunter.io/ios/app/first-federal-bank-mobile/id905357916.md - Rating breakdown: 5★ 501 · 4★ 49 · 3★ 16 · 2★ 12 · 1★ 28 ## What do users think of First Federal Bank Mobile? Overall sentiment: mixed **Pros** - 👍 Straightforward and easy to use interface - 🚀 Convenient access to accounts anytime - 💳 Mobile check deposit functionality - 🔒 Privacy and data protection - 👤 Excellent customer service staff - 📱 Lightweight and simple design - 🔐 Biometric authentication (Face ID/Touch ID) **Cons** - 🐛 Frequent app glitches and crashes - 🐛 Account balance not updating properly - 🐛 App freezes on logo screen - 🐛 Inconsistent biometric authentication - 😤 Poor user interface after recent updates - 😤 Confusing navigation and screen layouts - 😤 Excessive review request prompts - ⚠️ Slow transaction history updates - ⚠️ Compatibility issues with third-party financial apps - ⚠️ Frequent account lockouts during login **Commonly reported bugs** - Account balance stops updating after app upgrade - Mobile deposit error notices without explanation - Deposit validation errors on new update - App kicks users out after login - Face ID/Touch ID intermittently fails - App freezes and requires restart - Login lockout issues requiring bank calls - Transfer screen loops instead of showing new balance **Most requested features** - Show updated account balance immediately after transfers - Streamlined logout process - Filter transactions by individual accounts - Pending transactions visibility in app - Password change functionality in app - Bill management features - Simplified multi-account switching - Reduce review request frequency ## Newest reviews (3 of 23) ### 4/5 — Nearly complete *2018-05-23, version 18.1.79* It seems that every time i install the app or get a new phone I have an opportunity to use Touch ID but when i set it up it errors out. Get that enabled and I will update my rating to 5 stars. The app it lightweight and simple just make it easier to login and it will suit all my needs. Edit: I love that Touch ID was added! I hate having to log into the website to see what my pending transactions are. Would that be possible to add to the app? **Developer response:** We're pleased to let you know that TouchID is now enabled in the latest version of the app. Please contact us at 816-245-4225 if you need help enabling it. Thank you for your business! ### 4/5 — Very handy *2017-02-07, version 6.0.1716* It's nice to be able to see your balance on an app. The only thing I don't like is that I have to always type in my password. If you could add Touch ID support it would make it secure to keep logged in. **Developer response:** We're pleased to let you know that TouchID is now enabled in the latest version of the app. Please contact us at 816-245-4225 if you need help enabling it. Thank you for your business! ### 4/5 — Great interface...needs more function. *2016-01-23, version 5.0.134* The latest version cleans up the app to make an interface that will be easily viewed and navigated by most everyone; I love that improvement. I initially thought that the multi user support was a good idea,but cannot imagine may would have a use for it; I would rather see enhancements like: 1. Support for Touch ID log in. 2. Ability to deposit checks via the camera. 3. Ability to truly manage bills through the app. 4. Ability to change password through the app. I prefer to only use my desktop or laptop for bigger projects, and the suggested enhancements would give me more freedom from the heavier hardware. **Developer response:** We're pleased to let you know that TouchID is now enabled in the latest version of the app. Please contact us at 816-245-4225 if you need help enabling it. Thank you for your business! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2023-08-13* The application has probable the worst glitch I have ever experienced with a banking app. It will stop updating your account balances. Ever since the application has been upgraded it has been full of glitches and issues. I don’t think any of my other banking apps are close to this bad. **Developer response:** Hi KCW0LF, we're so sorry that you've encountered problems with our app. We encountered issues in our digital banking platform that weekend but it's been corrected. If you continue to have any issues, please contact us at digitalbanking@ffbkc.com. ### 1/5 — mobile deposit *2023-03-20* unable to make deposit. NO reason given, just error notice. OMG now problem sending review because of nickname already used!! ### 1/5 — Troubles *2023-02-25* I have issues with the app updating transaction history in a timely manner. It can take days for them to show up. The most frustrating thing to me id that I have a financial app I use daily that doesn’t work with this app any longer, so I am unable to do a lot of things that would really help my family financially & I just don’t have it anymore. ### 1/5 — Dislike *2022-09-12, version 2744.2207.196* Hard to navigate. Too much on Home Screen Can’t see all live transactions Considering changing banks for a different mobile app😩 **Developer response:** Thank you for the review. We strive to provide a user-friendly digital experience and we will do our best to address your concern. Please reach out to our team at digitalbanking@ffbkc.com with further questions. ### 1/5 — Very inconvenient *2022-08-22, version 2729.2207.151* Whit the new update everything is very inconvenient for me since I have two accounts business and personal, now every time that I have to log in on one or another the app the send an verification code to my email. On the old version I just to have the two accounts on one place at the same time on the app. There’s other bank websites way ahead of FFBKC, this is like third world app and website and way behind of other bank instructions. **Developer response:** Thank you for bringing this to our attention. We strive to provide a user-friendly digital experience and we will do our best to address your concern. Please reach out to our team at digitalbanking@ffbkc.com with further questions. ### 1/5 — Don’t ask me to review your app so many times *2021-04-09, version 20.2.80* That is all. It was like 3 in a row, hindering my ability to even use the app properly. When I say “not now” that doesn’t mean ask within the next 60 seconds... ### 2/5 — Very frustrating *2022-06-19, version 21.3.40* Only works about one third of the time, and usually locks me out of my account even though I entered in all my info correctly. I’m tired of having to constantly call my bank to unlock my account. I usually have to close the entire app and restart because most of the time it freezes on the logo and I can’t get any further than that. Please make a better app because this one have given me too many problems. ### 2/5 — Unable to use app *2022-04-13, version 21.2.70* After logging on the app, it keeps kicking me out. Please i need help. Am using the new updated version. ### 2/5 — Touch ID no longer working *2019-02-12, version 18.3.80* Worked great until yesterday. Now Touch ID doesn’t work ### 3/5 — On line banking *2023-04-15* Transfers should say immediately upon transfer what new total is in each account as it used to. Instead it brings the screen to transfer again. Why? The changes you made several months ago are less than user friendly. One also has to go back and forth through screens to find where to log out. I have a few accounts. It is not necessary nor helpful to see transactions from all accounts. It is confusing and again, less than user friendly. ## Most praised reviews (10 highest-rated) ### 5/5 — First fed *2024-04-06* I need more money so that’s why I’m using yall thx for not givin my info out ### 5/5 — Easy and convenient *2023-12-03* The app is straightforward easy to use and allows me access to my account anytime of day with the ability to pay bills and move money whenever I want. ### 5/5 — Mobile check deposit *2023-07-21* First time using this was great do not have any complaints. Hope it stays that way. **Developer response:** Hi NASCAR Janie, thank you for sharing your experience with our digital banking app! We strive to create a good user experience so if there's any concerns or comments, feel free to let us know at digitalbanking@ffbkc.com. ### 5/5 — Easy to Use *2023-04-06* Love the new setup! So easy to use and track my finances. Thanks! ### 5/5 — Greatest staff *2023-04-04* Kimberly Macey has given me super assistance over the past 3 years. ### 5/5 — Bad update *2022-12-02, version 2970.2210.151* Sadly, the newest update has caused me to be unable to do deposits online. It keeps saying there’s an error with the values I’ve input. Very frustrating app! ### 5/5 — Face ID doesn’t work *2020-11-24, version 20.1.200* This needs an update or something. One day Face ID works, next day nothing. Please fix. ### 5/5 — Bank on the go *2020-07-31, version 20.1.20* Mobile app super easy to use and so convenient! I have my bank with me all the time! ### 5/5 — Thx for adding Face ID *2018-06-16, version 18.1.79* This bank app had to stay up to date. Thx for adding Face ID. I will say this app is Still limited. But for the most part it does a great job for basic functions. **Developer response:** Thanks for the review. We're continually looking at ways to enhance and improve our app. If you have any suggestions on how we could improve it for you, we'd welcome your feedback. Thanks for your business! ### 5/5 — Great app *2018-05-24, version 18.1.79* Edit-2: Aspect ratio has been updated for iPhone X and Touch ID icon is now Face ID icon. All functionality is smooth and intuitive. App is great now. Edit: The app now has functioning Touch/Face ID and works great. My only critique now, which is minor, is the screen size need to be updated for iPhone X. The app seems to run smoothly and has all the banking features I need. However, the app could really use Touch ID on the login screen...when Touch ID sign in is available it will get a 5-star rating. **Developer response:** We're pleased to let you know that TouchID is now enabled in the latest version of the app. Please contact us at 816-245-4225 if you need help enabling it. Thank you for your business! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*