# First Financial Bank Mobile — user reviews > 108 indexed App Store user reviews of First Financial Bank Mobile by First Financial Bank, rated 4.70/5 from 9,588 ratings. - Source: https://appshunter.io/ios/app/first-financial-bank-mobile/id1042730025/reviews - App overview in markdown: https://appshunter.io/ios/app/first-financial-bank-mobile/id1042730025.md - Rating breakdown: 5★ 8,262 · 4★ 759 · 3★ 234 · 2★ 62 · 1★ 271 ## What do users think of First Financial Bank Mobile? Overall sentiment: neutral **Pros** - 👍 Easy and convenient to use - 🚀 Accurate and fast - 🔒 Good security features - 💡 Helpful quick balance widget - 💡 Useful Popmoney feature **Cons** - 🐛 Frequent app crashes or unavailability - 🐛 Slow transaction updates - 🐛 Issues with mobile check deposit - 🐛 Unreliable account information display - 🐛 Problems with recent app updates **Commonly reported bugs** - Login screen freezes - Incompatible with newer iOS versions - Incorrect account balance display **Most requested features** - Allow fingerprint/Face ID login - Increase mobile check deposit limit - Add ability to nickname accounts - Improve transaction history display ## Newest reviews (12 of 108) ### 2/5 — Complete Trash *2026-08-29* The new update completely ruined the whole app. They made the whole things so much worse and way more difficult to use. It’s complete trash now. There is no way I will be able to understand using the app now. Complete trash way too much way too complicated I shouldn’t have to search and search to get to my transactions just to no long understand how to read it all when I do find it. Absolutely furious. ### 3/5 — Good app *2026-08-11, version 2026.4.2.2* App works well most of the time but this constant “write a review” pop up is annoying. ### 4/5 — Works well *2026-05-20* I really enjoy the First banking app. But, I liked it a lot better before they changed the bill paying section. This new method is not intuitive at all and is not well organized. ### 2/5 — Blocked Account *2026-05-18* I had $4000 in my checking account. Last Friday I added another $7000. It was my intent to wire $6500 to a friend of mine in Pennsylvania to help pay for his mother‘s funeral. The person investigating my wire request, said that he saw entirely too many red flags, and he thought that this was a fraudulent request. I got frustrated and told them to just cancel the wire and put the money in my checking account . Then I found that my account was blocked and when it says what date it would become unblocked, there’s a series of numbers that is just gibberish for me. As of this afternoon, my account is still blocked. This is my money and I can understand why you can choose whether or not you want to participate in sending a wire for me, but you have no right to keep me from my money. ### 5/5 — Very good *2026-04-23, version 2026.01.01* Very good ### 5/5 — Great experience *2026-03-17, version 2025.10.1.1* The app is nicely laid out ### 3/5 — New owners blow *2026-03-11, version 2025.10.1.1* Used to be a good bank. Now it’s a joke. App works ok sometimes. ### 5/5 — Great *2026-01-24* I really appreciate this bank than any bank I have been with because they help me if something happens I tell everybody that I can ### 3/5 — Update or iPhone *2025-11-06, version 2025.7.2.1* This app is not in order some of the transactions on the mobile app say pending transaction called bank about this issue but own their end it doesn’t show that.Also routing number and account number are in different places and the info on the first page or two doesn’t give any option to delete the item or anything! if them changes were made it would be a good app thank you. ### 3/5 — Not enough information *2025-10-10, version 2025.7.2.1* I just wish they would put where the deposit or the withdrawals are from ### 3/5 — Grrr *2025-08-19, version 2025.5.0.3* I simply miss Simply Bank. It’s that simple. ### 5/5 — App not loading fully *2025-08-08* I keep my card locked most of the time & that area of the app is not loading & now I can’t unlock my card ## Most critical reviews (10 lowest-rated) ### 1/5 — Reviews *2026-08-31, version 2026.4.2.2* Please stop asking me to review ### 1/5 — Not working *2026-08-20, version 2026.4.2.2* Supposed to let me know when I either pay or receive 100.00 or above and I get nothing and my SS was deposited today and I was not notified ### 1/5 — Navigation difficult *2026-07-28, version 2026.4.2.2* I have to scroll through ads I cannot dismiss to access my account information. Visually the AP looks like warning tape. The navigation is not intuitive. ### 1/5 — Doesn’t work *2026-06-07, version 2026.01.01* Most of the time I can’t use it or sign in ### 1/5 — No my local bank *2026-05-07* I started banking with Cedar Stone because they were a local bank. I got to speak with local people who cared about my needs. Since the switch to First Financial, I have gotten no friendly neighborly. I want to help you help. I will be switching banks to another local bank because of the customer service. I cannot speak to anybody locally unless I physically go into the branch, which is unacceptable. Mika, Derek, and all the people at Cedar Stone Bank. I miss you and I appreciated your Customer Service over the past seven years. ### 1/5 — Unhappy with new update *2025-10-15, version 2025.7.2.1* I prefer the old system prior to the update. Not a fan of the update ### 1/5 — Update *2025-08-19, version 2025.5.0.3* Since the update on the ap, I cannot log into my account-very frustrating. When I open the ap, it doesn’t load-I have the logo on my screen and it never advances past that ### 1/5 — Just the app. *2025-08-01, version 2025.2.2.3* Not accurate or up to date at times ### 1/5 — Lack of convenient banking. *2025-06-17, version 2025.2.2.3* Compared to many other similar financial institutions of comparable size and the services offered through products, First Financial lacks in all capacities. There are many modern efficiencies that have been left out such as simply naming a transfer. This is just one of many. ### 1/5 — Issues *2025-03-16, version 2024.10* Since the last update for their app it will not open my online banking up. It has been so frustrating not being able to get my banking information. Just sits there flashing in and out. ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2026-08-25, version 2026.4.2.2* So user friendly and the customer support is top notch! ### 5/5 — Horrible *2026-07-31, version 2026.4.2.2* I lock my cards in stuff still come off it I’m moving banks asap ### 5/5 — Exceptional *2026-06-13, version 2026.01.01* I love how functional the app is and how easy it is to navigate. ### 5/5 — Good *2026-06-08, version 2026.01.01* Very good ### 5/5 — FFBM *2026-06-03, version 2026.01.01* Very convenient ### 5/5 — Great app for local bank *2026-05-27* I enjoy the ease of using the First Financial Bank mobile app for keeping tabs on my account. Occasional updates to the app have added additional features. ### 5/5 — Easy to work *2026-05-25, version 2026.01.01* Great app ### 5/5 — Excellent *2026-05-20, version 2026.01.01* Excellent ### 5/5 — Stop *2026-05-20, version 2026.01.01* Stop asking me to review your stupid app every time I open it ### 5/5 — 5 star *2026-05-19, version 2026.01.01* 5 star --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*