# First Financial Bank - Mobile — user reviews > 31 indexed App Store user reviews of First Financial Bank by First Financial Bank, NA, rated 4.34/5 from 5,987 ratings. - Source: https://appshunter.io/ios/app/first-financial-bank-mobile/id548396217/reviews - App overview in markdown: https://appshunter.io/ios/app/first-financial-bank-mobile/id548396217.md - Rating breakdown: 5★ 4,224 · 4★ 718 · 3★ 254 · 2★ 204 · 1★ 516 ## What do users think of First Financial Bank? Overall sentiment: neutral **Pros** - 👍 Friendly and helpful staff - 🚀 Convenient mobile banking features - 💡 Useful app updates - 🚀 Intuitive user interface - 👍 Reliable and easy to use - 💡 Snap deposit feature **Cons** - 🐛 Inconsistent account balance updates - 🐛 Unreliable mobile app performance - 🐛 Difficult to find account numbers - 🐛 Confusing transaction posting order - 🐛 Frequent app maintenance issues - 🐛 Difficult to use bill pay feature **Commonly reported bugs** - App crashes and freezes - Incorrect account balances - Delayed deposit and payment processing - Login and authentication issues - Panoramic feature malfunctions **Most requested features** - Detailed budgeting and reporting features - Ability to pay bills directly from the app - Improved account number accessibility - Real-time transaction updates - Customizable alerts and notifications ## Newest reviews (10 of 31) ### 3/5 — OK, but can be better *2022-12-24, version 13.0.5724* Too many things that should be it available through the app are not. Requesting replacement ATM/Debit card requires a call to a branch. ordering through mail is 7-10 days yet through a branch same day. when using bill pay have to guess at date for delivery. when trying to find locations, map is not compatible with google maps. using the help feature is a redirect to a website that doesn’t even mention first financial. not a comforting process for security. ### 3/5 — Leaves Alot To Be Desired *2022-11-17, version 13.0.5724* Direct Deposits take 2-3 Days to show up on accounts. My main issue is still weekend deductions or payments sporadically show up. The mobile bank app has snap deposit, Ill give it that. The app has become more stable after the updates. Still no way to dispute transactions through the app. Balance always takes forever to deduct 5 days being the most. I always have to be super careful on Fridays because it wont show up until Monday/tuesday. ### 3/5 — Review *2021-10-07, version 12.0.5708* I wish you had more alerts. I would like to be alerted each time my card is used with the amount of the purchase and the new balance and early pay would be nice too. I would also like the option to be able to lock my card if it were to get misplaced. I do like that I am able to put my charges into categories and the bill pay even though I haven’t used it yet but it is there if I want to use it but the additional alerts I would use maybe even an alert to notify of a deposit going in. I do have one turned on that says deposits but I never get alerted. I do believe that’s what it says anyway ### 4/5 — Very convenient and useful *2021-08-20, version 12.0.5702* The only reason I did not give this a fifth stAr is because it is difficult to find your account number with this system. If you need your full account number, I know there is a way but it takes a bit to figure it out each time because it isnt easy to get to. Maybe that is intentional. However for the few times that I need it, it doesn’t affect me too often. I use this app all the time and it is extremely useful and easy. I love snap deposit! ### 4/5 — Love the app it’s convenient but… *2021-07-17, version 12.0.5702* But my issue is that I pay my rent through another account and it would help a lot if I didn’t have to find a time to rush to a bank with my work schedule it’s very challenging. And my landlord has given us his account number for deposits…. There should be a way to type in an account number if they use the same bank… maybe I don’t understand what all goes into it… not only that but I often have issues with it being under maintenance and not taking money out for days after over-drafting an account that is not supposed to be able to be over drafted.. it isn’t all bad convenience is important and having all my info in semi-real time is awesome. ### 4/5 — Help, please *2021-06-30, version 12.0.5618* Would it be possible for this app to be able to show what transactions we have deducted as we reconcile our checking account? Without it, it seems like I have to save two or three years of receipts. Because when I look back on my app, on my phone, as I reconcile, I have no clue as to what I have and haven’t already reconciled. Other than that the app seems fine. Even though I don’t understand at all, I am able to see what’s in my checking account. Thank you. ### 4/5 — Services I need. Sometimes an issue loading. *2019-09-29, version 11.0.5414* I love the convenience of a mobile banking app. Wouldn’t stay with a bank without good one. The FFB app has the services I value most: Bill pay, account transfers, and Snap deposit - all of which meet my needs. I’ve tested the person to person payment, it’s OK but not sure it’s as slick as some of the other payment systems out there. I’ve found the app to have trouble loading my accounts and need to close and reopen the app. All in all a good app and is very easy to find what you need. ### 3/5 — Very poor quality (getting better) *2019-08-19, version 11.0.5414* Although being recently updated, this app still lacks many simple features. It’s very laggy and the within app browser never works. You’re better off just using the mobile website half the time. -Edited* App has improved but still lacks some features and you don't always have complete functionality. Some links to their websites don’t even work, not sure if it’s the mobile site that’s the issue but it’s just frustrating to use. ### 2/5 — Seriously annoying. Hope update is in process *2019-02-16, version 11.0.5409* The old app allowed me quick access, no loading time, no issues at all. The new app takes 6-7 attempts before it will let me in. It keeps saying “authentification failed.” It seldom accepts my fingerprint now. And when it finally does open, the “loading” takes as long as the 6-7 entry attempts. Seriously annoying. Then when I finally get in and I try to move from account to account, it will often give me blank pages or error and gets stuck. So guess what? Then I have to try to log back in. And for the record, no, I haven’t moved, I’m not having trouble with any other apps. Yes, I restarted my phone but that doesn’t help either. Sorry, I’m really not happy at all with the new app. I hope an update is pending. ### 5/5 — Love my Bank App for First Financial... *2018-12-30, version 11.0.5409* My husband and I really suggest downloading the “FFB” app on your phone. It’s stays updated with all activity going on within your account . It has monthly updates which for only a day or two do not show updated transactions or activity but that is truly not a big deal. I use my “FFB” daily and the best part is the check deposit. Snap a picture of the front and back and by your 2nd-3rd check deposit, it goes in immediately. We give this app a 5+ star rating. ❤️ ## Most critical reviews (10 lowest-rated) ### 1/5 — I give a 0 if I could. *2022-10-30, version 12.0.5713* Not only do I not like this bank but the app isn’t any better. I’ve only banked with First Financial for a little over a week and they have disabled my account twice now. The first time they disabled my account, I was given 0 explanation as to why. The second time my account was disabled(which was only a couple of days after the first time) I was told two separate reasons by two separate representatives. The first reason was that my phone number all of a sudden did not match, and then the second representative says it’s actually because of some random fraudulent activity. This is news to me because I was never once told about any fraudulent activity by the other representative, and I’ve only ever made one transaction with the account which I had explained multiple times. I then asked about my debit card that was supposed to be coming in the mail which I was then told that it had been blocked a few days prior. This isn’t even half of the amount of issues I’ve had. This bank is awful. ### 1/5 — Horrible *2019-09-03, version 11.0.5414* My husband has been banking with FFB for years. The app is horrible. It takes FOREVER for transactions to pend. After they post, they sometimes pens again for no reason. The available balance doesn’t always reflect your actual available balance, it’s more common for our available balance (too high or too low) to be off because pending and posted transactions are always a mess. To avoid that, you have to basically not use your bank account for a week and, let’s be real, as a family of 4, that’s impossible. The entire point of online banking is the convenience but this app is not convenient at all despite the “updates” they are constantly making. If you bank here, switch or keep a register and calculator on hand always. ### 1/5 — Online and Mobile Banking is Horrible!!! *2019-05-30, version 11.0.5409* I bank online(Mobile) When I look at my balance it should have the correct balance with the exception of checks sent out or used to pay something online. My pay (from work) is direct deposit and does not even go in or show up until late the day I am supposed to get paid and I know it has been sent to my bank 2 days before. I cannot even get my money unless I go into the bank. This bank is so far behind most banks in the world of Online banking. I will be looking into another option as far as banking is concerned. It is sad when the tellers at First Financial tell you (as a customer) they do not use the online banking!!!! I give this bank 2 stars only because the the people in the actual banks are always willing to help, but can only go so far because the customer service is terrible when calling the toll free number!!! Get with the times First Financial, Online banking is used by most people!!!!! Very Disappointed with your service!!! ### 1/5 — Terrible functionality, download at you own risk *2019-05-11, version 11.0.5409* Make sure you have administered a hefty dose of (prescribed) Ritalin and say 72 Hail Marys before opening this application. The app works about once every decade, and when you finally get the miracle of an opportunity to access your account, it will never display the accurate balance. I’m stuck waiting weeks on a transaction or deposit to clear through, for a transaction that typically takes 15-30 minutes to complete. (As it does with all other banks I’ve had an account with). God forbid you need to reach out to customer support. After you complete the triathlon, personal temperament test and get a medal in the olympics of “press 1 for English”, you are told that the support center is closed. No worries though, they’re actually open about 7 minutes per month. First financial is in 100% honesty the single-handed worst banking experience since humans used seashells and offspring as currency. I’m going to cancel my account and create a new one Monday. (I’d go tomorrow, however they have preexisting commitments for their weekly vacation that every soul in the company takes on saturdays and sundays). Happy Banking! ### 1/5 — Horrible *2018-12-06, version 11.0.5409* I used to use main source bank until FFB bought them out. The main source app was great. The FFB is horrible. The bill pay takes forever and a day to use and almost impossible on a smart phone. You have to pay each bill individually. On Main source you could plug all your numbers in for every bill then hit the pay button one time. Also not really an app issue but for bill pay you have to withdraw the money 2 days in advance in order for it to be on time. Example bill is due the 15th you have to schedule it for the 13th. PITA if it’s over a weekend. Main source you simply put the due date of the bill in and hit submit and it was always on time. I would hope the app gets redone so it’s more up to date with the 21st century. I’m using FFB only because I was already at main source but might switch soon. ### 1/5 — Poor service and record keeping *2018-12-05, version 11.0.5409* First Financial has a lot of work to do with record keeping. I keep getting a $3.00 service charge every month and every month it is is then credited $3.00 in my checking account. Why? In my Home Equity account, there is documentation of the monthly payment and split but no continuous record of a balance. Why? When calling First Financial’s main line regarding questions about one’s account, it is difficult to get an answer. Nobody knows what the other departments are doing. I rate this bank as “poor” I am stuck with this bank as long as I have this loan. (I was transferred to this loan in place of a home “fixed” mortgage. I would like to be able to go to one place, one person -to get the help I need. ### 1/5 — Hate this bank *2018-11-30, version 11.0.5409* If I could give it zero stars I would. The app itself isn’t very useful because it doesn’t update in real time.. only thing it’s good for is saving you 3$ a month because they force you to use it or charge you for a paper statement every month. I like the good old fashion ways tho. But the bank itself is plain awful and I’m switching banks ASAP. They messed my money up on more than 5 occasions and I’ve only been banking there since March. They’ve froze my account twice due to me spending too much in one day, of my own money. And now I’ve been waiting 3 weeks for them to release my paycheck due to it being put into another account on accident. I’m fed up of not having MY money when I need it. Do not use this bank or this app!!! ### 2/5 — Needs improvement *2023-01-26, version 13.0.5724* I appreciate that I can get to the basics on the app such as my balance or statements, but it still seems limited. Frustrating to need to always have a phone call anytime I need to validate login. I’m not able to do certain functions on the app without adding personal info to it or doing something else to my account but then am told I have to speak with someone to change it. I’m also not able to pay my balance while on the app, which is the most frustrating. The app definitely needs improvement in the user experience. ### 2/5 — So many issues *2022-10-11, version 12.0.5713* I hate that I can never use this app. I need mobile banking so badly but this app gives me nothing but trouble. Every time I try to use it it tells me I need to register my device AGAIN. It never saves my password or my Face ID. I'm constantly having to reset everything just to login and sometimes it takes over 24 hours for me to receive the email or phone call I need to reset. So frustrating! And it's been happening since day one and I've had this account for almost a year. Please fix these issues! It's enough to make me question finding a new bank. ### 2/5 — App Diagnostics *2021-07-20, version 12.0.5702* The issue that I have tried to resolve multiple times with several different people has not even begun to be corrected. The order that items post to your account is a scheme for the bank to make more money off of overdraft fees. If you don’t know what I’m talking about look at your account details or try to follow this example. If you have five different transactions that all post at the same time (you have the funds available for these purchases). You then decide you need cash so you take a little bit out, which will now overdraw your account by a few dollars. The bank will not only charge you a single overdraft item charge, they will now proceed to allow these charges to be “pending” on your account and will charge you six different overdraft fees because ATM transactions are pulled out first no matter what. ( This now makes the original 5 purchases all in the negative!) Other items are also pulled off first, so I gave that example to say this. Either fix your coding or your software-which ever is screwed up. I’ve paid enough fees- I’m about to switch banks after being sold twice (more policy changes) and a decade of loyalty. ## Most praised reviews (10 highest-rated) ### 5/5 — My experience *2023-01-26, version 13.0.5724* I recently had a problem with my account. I went to to office on Far Hills I Kettering to seek professional help. I met a young lady named Jamie. She worked with me for or six days! I saw her every day and she assured me we were making progress. I had told her I thought I had caused the problem. This nice lady got my problem resolved! With service like this I will always bank at First and recommend it to every one! ### 5/5 — It grows on you *2022-12-22, version 13.0.5724* Easy and reliable, with intuitive user interface. It does not have all of the junk that US bank clutters it’s interface with, and not as much eye candy. Ya only complaint is the lag time from the time money is actually deposited until it is reflected in your account balance. Yes, in fact I have determined that I love it. It is simple and straightforward, and transactions are updated in seconds. ### 5/5 — Best Bank to Come to town *2022-12-13, version 13.0.5724* We live in a small farming towns. Goodland, Indians. We have had many banks come and go over the years. So far, First Financial is the best. We like when they call us when they think there’re is a gradual trend charge and they follow up for us. The caskets are real helpful. I am disabled and they will come out to help me if I can’t do it through drive through. They are good about explains things and have a lot of patience. We also love the on line and Mobil banking. It is so easy❤️ ### 5/5 — Website review *2021-12-31, version 12.0.5713* FFB banking app has had it’s ups and downs in the past, but all in all very accurate and very helpful. Going through the messaging portion of the app to contact them with any questions or concerns I’ve always had a quick response as long as it’s within business hours. That’s why I’m giving this app a 5 star review, not to mention the entire banking staff have always been warm, welcoming, kind, and understanding. ### 5/5 — Big bank with friendly little bank feel *2021-12-21, version 12.0.5713* The same usual thing happens at most banks: loans are given, investments are made, money deposited and withdrawn. However, First Financial Bank has some amazing differences. I am retired and my only income is Social Security, but I am treated like a VIP whenever I stop in and it doesn’t seem to matter which branch it is. From the tellers to the Branch Manager, it seems like people are treated with courtesy and care that was common 50 years ago at small privately owned banks. Yep, I’m a fan! ### 5/5 — Wonderful!! *2021-12-02, version 12.0.5713* 2 years ago I lost my beloved husband who had taken care of our finances for more than 40 years—the old way with bills & checks. My daughter & sister knew I needed something different!! This is the perfect way!! The app allows me control, allows me to double check what’s happening, allows me to have bills paid automatically & everything was so easy to learn!! I recommend it very very highly!!! ### 5/5 — We LOVE the FFB App *2021-03-14, version 12.0.5618* Since you all have updated the app, it is so easy to use and maneuver. We absolutely LOVE it! I can’t wait til you get all the kinks worked out of the ‘Panoramic’ feature you are trying to provide. Ours will work for one or two logins and then the feature is locked and unable to use for a day or two, we have to reload our Credit Union information and start all over again. However, when we can see it, it’s very convenient! Thank you FFB for always thinking of the customers. ### 5/5 — Errors on mobile app *2021-02-07, version 12.0.5618* Balance available always different from actual balance Made error with check and it overdraft. I am on Social Security and am paid monthly. Upset that $10 check cost me over $153. I live on fixed income. That money was for my phone bill. I ended up living on Ramen noodles because of it. Never again will I write a check on your bank because of outrageous charges. What a nightmare!!! ### 5/5 — User friendly and one suggestion *2019-10-20, version 11.0.5414* I enjoy using this app for mobile banking. I do transfers between my savings and checking accounts, and I deposit checks with just a few taps. I like the new categorized options for all my transactions. My only suggestion is that it would be awesome to provide detailed budgeting reports with nice graphics. I don’t want to download a third party app and log all my transactions. It’d be nice if this app had that feature. ### 5/5 — The app is great but.... *2019-08-17, version 11.0.5414* The ease of using the app to do your banking is great, however, I personally am charged a monthly fee to use the online bill pay portion. Apparently there is no “free checking” account at First Financial Bank or else I would have it. Be proactive and make certain you are not in my same situation and ask if you will be charged to use this feature. I was unaware and found out after noticing the fee. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*