# First Financial of New Mexico — user reviews > 108 indexed App Store user reviews of First Financial of New Mexico by First Financial Credit Union of New Mexico, rated 4.80/5 from 15,606 ratings. - Source: https://appshunter.io/ios/app/first-financial-of-new-mexico/id1065122728/reviews - App overview in markdown: https://appshunter.io/ios/app/first-financial-of-new-mexico/id1065122728.md - Rating breakdown: 5★ 13,885 · 4★ 1,243 · 3★ 324 · 2★ 53 · 1★ 101 ## What do users think of First Financial of New Mexico? Overall sentiment: positive **Pros** - 👍 Friendly and helpful staff - 🚀 Efficient and prompt services - 🔒 Robust security system - 💡 Convenient app features (e.g., holiday savings) **Cons** - 🐛 App stability and performance issues (crashes, freezes, bugs) - 🔓 Inconvenient login process (constant log-outs, password requirements) - 🔍 Limited transaction history and account visibility in the app **Commonly reported bugs** - Delayed transaction postings - Blank pages and broken links in the app - Registration and login issues **Most requested features** - Add mobile bill pay feature - Improve transaction details and categorization - Enhance app usability and navigation - Restore previous app features (e.g., card controls, principal-only payments) ## Newest reviews (17 of 108) ### 4/5 — Wish there was a way *2026-08-02, version 4022.0.0* I wish there was a why on the app when my phone gets turn off just in case ### 3/5 — Payment app *2026-07-04, version 4021.2.0* At times the app does not work ### 2/5 — Works great + sad update *2026-05-18, version 4021.0.2* I have had no serious issues with this app and would highly recommend this CU and their app. P.S ♥️the holiday and Christmas savings feature. Update: If you don’t use your debit card every 6 months, they’ll deactivate it. You have to call every 6 months to keep it active, despite the expiration date printed on it. I went to use & couldn’t get the $ then😟 One more thing to do😞 ### 2/5 — Difficult to navigate *2026-02-11, version 4020.0.0* Very difficult app to navigate, some features don’t even work. I have to access their website because app never work properly. ### 4/5 — Needs dark mode *2025-04-05, version 4016.1.2* The UI is very user friendly. Dark mode would also be a nice feature. ### 4/5 — The overdrafts are questionable *2025-03-04, version 4016.1.1* I like first financial, but they’re hard to get a hold of. I live in Milan. The ATM often doesn’t do one function or another. There’s very few places to get cash back. There’s conflicting information about certain things. I mean I’ve had overdraft when I wasn’t overdrawn. You got stuff pending, and on hold and I don’t know it’s kind of confusing at times I’ve to be honest. I’ve never really had this many issues with a bank, but I’m from another state so all in all they’re decent. When I ask a question, I like to get an answer and if the customer service agent can’t answer it, they need to find somebody that can ### 5/5 — Love my bank *2024-08-03, version 4013.2.0* Love my bank first financial the workers are all so nice and professional ### 5/5 — I love my First Financial Credit Union *2024-08-03, version 4013.2.0* I love everything about FFCU🩷 ### 5/5 — 5 stars BANK *2024-07-26, version 4013.2.0* I love this bank. Agents there they are kind, professional and they answer all the questions you have. I will never change this Bank. ### 5/5 — Excellent service *2024-07-19, version 4013.2.0* I love working with this bank. The always have excellent customer support service. They are kind and understanding. ### 5/5 — New customer *2024-06-29, version 4013.1.0* They are good people .. super nice .. only thing is the app .. it needs better developers to over see all the problems and work on them issues in a timely matter ### 5/5 — Staff *2024-06-05, version 4013.0.2* My visit to FFCU has always been positive and prompt services no matter what they were for, the staff greet you as you step into the facility and serve you with a smile, I am a satisfied customer because of that. ### 5/5 — First Financial Credit Union *2024-05-06, version 4012.3.1* Always very friendly and helpful. Excellent customer service in the bank and phone when I call. When I got scammed . Donna did an awesome job helping me get my money back and happened in a timely matter. Guided me through what I needed to do. Thank you!! ### 5/5 — Wonderful Credit Union Fabulous APP *2024-05-05, version 4012.3.1* This Credit Union is Fantastic! ### 5/5 — Account assistance *2024-05-03, version 4012.3.1* I just called and spoke with FFNM representative, Jessica. Not only was she very professional but she was courteous. I’m not computer savvy; she was patient and walked me through the changes I needed to make. Jessica was the best and her supervisor should know so he/she can recognize her for a job well done! ### 5/5 — Efficiency is great!! *2024-04-17, version 4012.3.0* I have had FFCU bank accounts for over 10 years now. The app is great at notifying customers when it will be inaccessible for app fixings and bugs. A very simple & minimal app that can lead to your financial needs. ### 5/5 — Ease of banking *2024-03-18, version 4012.2.0* Love the Zelle & checking balance ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t pay credit card *2026-05-20, version 4021.0.2* The new system for the credit cards does not work. I cannot pay my bill and there are no operators available to assist. ### 1/5 — Have to change password every time I log in. *2026-01-23, version 4019.1.0* Got everything set up to make my loan payment every month. Every month, app doesn’t recognize my password. Request password. However, when I go to login, the two factor authentication requires that I get a pin. Get the “no operators available”. Have to request the pin several times before it goes through. Three months of this. My fourth month, I have to call in to get a temporary password. Several times, no response when I try to get the PIN code. I get either. Nothing or “no operators available” message. I can’t imagine the headache people who have full banking services with FFCU, because this app is absolutely worthless. I’m deleting the thing and will be making payments in person. I didn’t need to track my loan anyways, I guess. ### 1/5 — Operators not A ailable *2024-12-26, version 4015.1.2* Operators not available so cannot log into my mobile app or on a laptop. Cannot view my transactions. Debit Card was lost and needed to freeze my card. After 2 days I finally was able to call customer service which took nearly 20-30min however accomplished the use of the lost debit card. ### 1/5 — Useless app *2023-02-17, version 4006.0.1* This app is completely useless, it doesn’t let me register a new account I have my bank account number and everything but every time I try it just tells me “there’s no operators available right now” I e tried multiple times and it never lets me register my bank accounts ### 1/5 — Loan payment by card *2022-09-03, version 4002.1.2* Glitching, or sensitive error touch, I am unsure but it will not input any information for card information or bank account information when you want to make an actual payment. I believe it’s the beginning phase of it, being new to the app. But it also freezes and shuts you out the app. ### 1/5 — Bug update *2022-08-26, version 4002.1.2* With the most recent update my transactions do not show up immediately some debit card transactions are taking up to 24 hours to come out of my account. This is both on mine and my husbands app ### 1/5 — Buggy and dead links *2022-04-01, version 3022.1.3* Some of the links send me nowhere; to blank pages. It’s annoying. ### 1/5 — Horrible *2021-11-08, version 3020.1.1* Took two months for them to be able to get me my pin. Didn’t send out my card twice and made me wait 15 business days each time ### 1/5 — Still NOT working! *2021-07-01, version 3018.0.2* Don’t you people believe in BETA testing!??? ### 1/5 — I miss the old app!! *2021-06-24, version 3018.0.2* It’s so difficult to sign in every time on my watch and phone, and how to find and use the transfer. I guess it will take time and I hope this gets easier, otherwise I can’t use app anymore… Thanks for trying. ## Most praised reviews (10 highest-rated) ### 5/5 — Retired/Senior *2026-07-26, version 4021.2.0* Everyone is friendly and competent. The app is great and I love having CU access across the USA. ### 5/5 — Mobile App *2026-06-26, version 4021.2.0* This app is very user friendly. ### 5/5 — First Financial excellence *2026-06-16, version 4021.1.3* I’ve been pleased with the staff ### 5/5 — 1st Financial Credit Union *2026-05-03, version 4020.2.0* Love 1st Financial Credit Union ### 5/5 — Good bank *2026-04-09, version 4020.2.0* I love this back ### 5/5 — just tired of always logging in waiting on code RIDICULOUS. But a good bank *2026-03-31, version 4020.2.0* logging in ### 5/5 — Loans *2025-10-25, version 4018.1.1* Awesome ### 5/5 — Won’t let me deposit.. *2025-09-17, version 4018.0.0* Well I just got my check and wanted to up load it to my account but when I got ready to take a pic it said “full screen is required” I’m not holding my phone too close or too far away for it to not work. I don’t know why the problem is. I hate this new update! ### 5/5 — Great customer service *2025-04-17, version 4016.2.2* Jessica J. at the San Mateo branch provided excellent support for me and my mom. That is why my mom has been a member since 1978. ### 5/5 — Review *2024-10-15, version 4014.1.3* I love First Financial have had it for a long time and its always been great to me and the workers as well . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*