# First Florida Mobile Banking — user reviews > 79 indexed App Store user reviews of First Florida Mobile Banking by First Florida Credit Union, rated 3.50/5 from 69 ratings. - Source: https://appshunter.io/ios/app/first-florida-mobile-banking/id621613577/reviews - App overview in markdown: https://appshunter.io/ios/app/first-florida-mobile-banking/id621613577.md - Rating breakdown: 5★ 34 · 4★ 7 · 3★ 5 · 2★ 3 · 1★ 20 ## What do users think of First Florida Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Convenient for on-the-go banking - 👍 Good for managing accounts - 👍 Makes banking easy - 👍 Great customer service - 👍 Professional and helpful staff - 👍 App works flawlessly - 👍 Good for working people - 👍 Awesome app - 👍 User-friendly design - 👍 Great for teens - 👍 Polished and clean app - 👍 Supports family accounts - 👍 Useful for finding co-ops and ATMs - 👍 Good security features - 👍 Innovative features - 👍 Responsive app **Cons** - 🐛 App frequently not working - 🐛 Constantly loading into error messages - 🐛 App is never working - 🐛 Blank screen issues - 🐛 Logs out constantly - 🐛 Slow performance - 🐛 App not working with specific devices - 🐛 Requires frequent reinstallation - 🐛 Does not remember login details - 🐛 Face ID/biometric login issues - 🐛 Password required every time - 🐛 Portrait mode only on iPad - 🐛 eDeposit causes app to crash - 🐛 Bill payee is not user-friendly - 🐛 Cannot edit or delete payees - 🐛 Lost functionality after updates - 🐛 Full of ads - 🐛 App crashes on opening - 🐛 Cannot use on Apple Watch - 🐛 Card control not working - 🐛 Fraudulent activity passes through - 🐛 Easy to hack **Commonly reported bugs** - App crashes when opening - eDeposit feature causes crashes - Card control (Block/Unblock) not working - App crashes after updates - Login issues after updates - Face ID/biometric login not working - App not remembering login details - App logs out frequently - App is slow - App shows blank screen - App constantly loading with error messages - Fraudulent activity not caught - Portrait mode only on iPad - App not working with iPhone 12 - App not working with specific devices - App requires frequent reinstallation **Most requested features** - Add Zelle integration - Bring back Pay Anyone option - Improve bill payee functionality - Add fingerprint login - Allow adding outside accounts for transfers - Clarify credit union terms - Add Apple Pay support - Add dark mode - Improve Face ID/biometric login reliability - Allow viewing in landscape on iPad - Add pending transactions view - Add more features for credit unions ## Newest reviews (10 of 79) ### 3/5 — CANT LOG IN WITH FACE ANYMORE? *2025-12-20* Horrible update and made me go through a lot of hoops I’ve been a member since 2020 of course I wouldn’t have remembered it after having the comfort of using a face key ID. I wish they would’ve warned us all and sent out an email saying just to make sure to write the info down before the change. The customer service is always unhelpful I go to a branch before I even attempt anything digital. ### 2/5 — What happened to Face ID and save my password? *2024-03-07* The app used to have the ease to access account info, however since the latest “upgrade” has deleted the features one must enter the password each time. If it works fine leave it alone or at least keep existing features. ### 3/5 — What use to work doesn’t work since last update *2019-07-30* I hadn’t had much to complain about in this app in the past except that card control - Block or Unblock doesn’t work. But after this last update, I found another thing that I was unhappy about. I always have the box checked for “Remember User Name”. It always worked until this last update. Now when I sign off and close the app, when I go back in, I must put in my user name to sign on. Didn’t expect that and never had to remember it until now. Had to look it up. Please correct so it remembers the user name so it’s one less thing I have to remember. Thank you, Lori ### 3/5 — eDeposit causes app to crash *2018-11-05* I love First Florida and the new app design is great but eDeposit is not working. I’ve tried three times to deposit a check to no avail. Even uninstalled and reinstalled the app and tried again—still crashes. Please fix this. ### 4/5 — Almost a 5 *2018-08-29* Before the change I could use the app on my apple watch, now I can’t!! ### 1/5 — Terrible *2018-08-26* Absolutely terrible haven’t been able to sign on since the update. About to look for a new bank!!! ### 1/5 — They ruined it *2018-08-24* The previous version of this app was great. Recently they updated it and now it's full of ads and lost most of the functionality that made it great. ### 5/5 — First Florida Credit Union *2018-07-27, version 4.6.180* I have been banking with them for over 10 years and they have been fantastic, very professional and helpful. Their mobile app is great for working people that don’t have time to go to the bank. The staff is polite and helpful ### 5/5 — Love it *2018-07-23, version 4.6.180* I do all my banking from my phone- great app. Since I live in a different town than my CU, saves me time and money. ### 5/5 — I Love First Florida Credit Union *2018-07-06, version 4.6.180* I have had the best experience with this bank. Whenever I need anything they’re always there to assist... ## Most critical reviews (10 lowest-rated) ### 1/5 — Changing banks because of this *2026-05-05* When this app decides to work, it allows fraudulent activity and scams to pass through. Despite this company’s “anti fraud” alerts while I am shopping, it doesn’t catch someone from another country spending $2,000+. Not only is this insanely easy to hack, obviously. The app is never working everytime I check it. Constantly loading into an error message. Switching banks because of my experience with this company. ### 1/5 — Fix this app *2026-03-17* Fix it please ### 1/5 — Portrait vs Landscape *2023-09-05* Before the last update I was able to view my info via landscape on my IPAD using a Zigg keyboard. Now it only opens up portrait. I’ve enjoyed the app, now, not so much. ### 1/5 — Logs out constantly *2023-03-25* Worst banking app I’ve used. It is constantly logging me out and slow ### 1/5 — Logs out constantly *2022-10-30, version 4002.1.2* Worst banking app I’ve used. It is constantly logging me out and slow ### 1/5 — Not working right with iPhone 12 *2022-03-08, version 3022.1.3* I have to constantly delete my app & reinstall it on my iPhone 12 for the app to work. Also, I ALWAYS check “remember me” when signing in & it never does. Even after entering my complete sign on name & password correctly it still wants to text a verification code to my cell. It’s like an act of congress to get my balances anymore. Please for the love of Christ get an app that is compatible with all cellphones, this is so time consuming to even have to spend my morning sending in a negative review when I need to log into my bank account to pay a bill, check my balances & get ready to go to my job as a first responder. I’m tired, overworked & dealing with glitches when the main office is in Jacksonville where there are many services you can hire to do a perfect website and mobile app. Get with it First Florida! This is the 20th Century! ### 1/5 — Doesn’t work half the time *2021-04-13, version 3017.0.0* I’ve constantly had to uninstall & reinstall the app In 2021 due to system flukes and freezes or not being able to log into the app. It never remembers my iPhone and has to text a code to continually verify who I am so It takes awhile to log in just to check my balances. ### 1/5 — Pay Anyone? *2020-05-13* It’s bad enough we don’t have Zelle in the app already itself and this new update take off the pay anyone option? Unless y’all hid It in the app somewhere because where it’s suppose to be I don’t see It ### 1/5 — Keep getting logged out *2019-08-02* I have my app set to remember my user ID and Face ID to log in, but keeps logging out causing me to re-login. Please fix! ### 1/5 — E-Deposits Very Frustrating *2018-10-28* Before update, never had problems with e-deposits. Since update, the first one I tried four times before it accepted it. Today, I have given up after 15 minutes of trying. It is very frustrating and unacceptable. ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2026-02-26* Why is it that the app is not working or available? Usually they let their customers know when they are going to update their website. I’m getting a blank screen…what’s wrong with the website? ### 5/5 — Great! *2022-10-18* Newest update makes online banking a breeze. Much better to navigate and access all I need ### 5/5 — Great app *2021-03-09* The FFCU app meets all my expectations! ### 5/5 — First Florida Credit Union *2020-07-12* I love the app. It’s awesome. I can transfer money and send money as well ### 5/5 — This app is much better! *2018-09-01* Love the new stuff! Edeposit is easier now! Love that I can transfer to other accounts. ### 5/5 — Newer features than before *2018-09-01* Apple Pay is a good addition to an already good product. If you are having problems with it, try removing it and reinstalling. This has worked for me in the past. Update: They have done an amazing job at adding new features. I don’t know if many things I would need to log onto a computer for. I can do practically everything from my phone. ### 5/5 — Love the app *2018-08-31* I love the changes!! Way to go first Florida!!! Best bank ever! ### 5/5 — Banking is fun now! *2018-08-08, version 4.6.180* I love this app and really appreciate the enhancements that have been made to the app over the years. ### 5/5 — Easy to use *2018-08-01, version 4.6.180* Easy to use ### 5/5 — Great App *2018-07-30, version 4.6.180* Works flawlessly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*