# First Internet Bank Mobile — user reviews > 70 indexed App Store user reviews of First Internet Bank Mobile by First Internet Bank of Indiana, rated 4.74/5 from 925 ratings. - Source: https://appshunter.io/ios/app/first-internet-bank-mobile/id499344085/reviews - App overview in markdown: https://appshunter.io/ios/app/first-internet-bank-mobile/id499344085.md - Rating breakdown: 5★ 780 · 4★ 72 · 3★ 17 · 2★ 11 · 1★ 25 ## What do users think of First Internet Bank Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient mobile deposit - 🔒 Secure with Face ID/Touch ID - 💡 Useful basic banking features **Cons** - 🐛 Mobile deposit not working - 🐛 Camera issues with check deposit - 🐛 Buggy app after updates - 🔒 Account lockouts/closures without explanation **Commonly reported bugs** - Check deposit camera not working - Perpetual 'rotate device' prompt for check deposit - Accounts locked/closed without notice - Login issues due to 'wrong credentials' **Most requested features** - Advanced money management tools - Improved bill pay functionality - Higher mobile deposit limits - Seamless bank-to-bank transfers ## Newest reviews (13 of 70) ### 2/5 — Can’t Log In *2025-09-08, version 2025.5.0.1* Won’t let me log in. Says wrong credentials, but they’re correct. I can log in on website, but not this app. ### 2/5 — Ugh *2025-07-01, version 2025.2.2.3* App has gotten really buggy! ### 3/5 — Zelle Limit *2023-12-03, version 2023.3.0.2* The Zelle limits at this bank are ridiculous. I’ve called the bank and they advised that is the highest they can be. I have other back accounts with much higher Zelle limits ### 3/5 — Decent but clunky *2023-11-08, version 2023.3.0.2* I've been a customer with this bank for 14 years. I'm looking for a bank for reasons outside of the app (it's the ATM fees that are ridiculous) but the app is really rudimentary. Changing your password on this app is the craziest, most tedious experience. Rather than text verification, they call you with a number- but they don't tell you to write down the number so then when you go back to actually change the password, you have to give the phone code again which I always forget to write down the first time so then I have to go through the process again. Typically, an app these days has all of the features but with this bank, for advanced features, you have to get on the desktop site. For a long time, I didn't have a personal computer because I didn't need one so I wasn't able to access certain features. The only thing you can really do on the app is check your balance, send zelle payments and some bill pay. Literally everything else has to be done on the desktop site. This app gives 2005 vibes... ### 3/5 — Outdated Interface *2023-06-02, version 2023.3.0.1* While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings. ### 2/5 — Deposits Broken PLEASE FIX THIS *2022-11-02, version 2022.6.0.1* This app has always been fine, but since the last update, mobile deposits on the iPhone don’t work. When it says rotate the phone to photograph the check, it never recognizes that I’ve done that so the app is basically stuck at that point. I make all my deposits with this app, so this is obviously a problem. ### 1/5 — Sad... no check deposit now & after all these years *2022-10-20, version 2022.6.0.1* Been a customer since FIB's earliest days. Now, after I updated my iPhone XR to IOS 16 & my iPad 3 to IOS 15.7 can no longer deposit checks. I live in Seattle. Check deposit function yields an undiscernable Grey box... portrait or landscape. Repeated calls & an emails has garnered no response. It's a problem that will require a new bank. 🙁 ### 3/5 — Can’t Mobile Deposit *2022-10-13, version 2022.6.0.1* The app continuously tells me to rotate the phone and when I do it doesn’t recognize it. And then it’s perpetually stuck. ### 1/5 — Garbage *2022-10-12, version 2022.6.0.1* Deposit function hasn’t been working for over a week. It opens a camera but you can’t actually take a picture to deposit the check. ### 1/5 — Check deposit camera not working *2022-09-24, version 2022.6.0.1* Camera does not work in the latest version. It prompts to rotate camera but does not allow any function. ### 1/5 — Would not recommend! PLEASE READ! *2022-08-18, version 2021.11.0.68* I have been thinking about switching to an “online only bank” for sometime. I figured since I do most of my transactions online and rarely ever go to a physical bank that making the switch would be a great option, so I did some research and came across 1st Internet Bank. Based on the App Store and other websites that have reviews of the bank I felt like this would be a solid choice. So on 08/17 I decided to open a checking and savings account. The application process was straight forward and I was able to open a checking and savings account. I got online banking set up and was going to set up my work direct deposit when I got to work the next day, but the next morning when getting to work I tried logging in to the mobile app to get my new account number for my work to set up direct deposit. That’s when I got a pop up notification when trying to login that my account was locked and I needed to reach out to have it unlocked. Although I thought that was odd, I called and spoke to someone in their customer service. I don’t have the name of the lady but she tells me that she didn’t see any accounts under my social security number. I told her that must be incorrect and explained to her that I opened my accounts yesterday and even set up online banking. Then she tells me, that my accounts where closed and that I would get an email or a letter explaining why. (So first she tells me that she doesn’t see any account then she switches it up and tells me they were closed, so which is it?) The reason for my review is to warn people to not use this bank, they will just close your account and then just like that you can’t access anything. What if I would have set up my direct deposit, had bills coming out of that account, or was standing in line at the store to buy groceries? I understand that the bank is going to probably reply to this review with “….. in the terms & conditions we reserve the right to close your account….. ect.” And that’s fine, but people should know how you operate and that their money / accounts can just be closed without being provided a reason what so ever! I’m sorry but I don’t see the reason for this at all. I know that my review is going to do nothing to them but the fact they can just do this and you can’t question them or have any type of recourse is down right sad! For anyone thinking about doing business with them, I hope you read this review and seriously reconsider. (If you’re still looking for a great bank and an online account try Discover bank, I already have a credit card with them, and setting up my new account was super easy and I get more perks. Plus there is literally ZERO fees and you earn cash back. Hope this helps someone! ### 2/5 — Cannot use globally *2021-10-16, version 2021.6.0.57* This is generally a good app but if you are a traveler note the following serious limitation: The app constantly displayed “service unavailable” while I was in India. It turned out that service was in fact available. I had to VPN to a US server to login. If this had been clearly indicated to me it would have saved frustration in setting up bill pays that I nearly missed. ### 3/5 — Mediocre *2020-10-16, version 6.2.1.46* Not a great app but their website is lacking as well. I have never seen a bank with such a primitive interface. This is especially sad since this is an internet only bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ruined it *2025-08-19, version 2025.5.0.1* The bank is great, and the app used to be perfect. I don’t know what happened with the latest released, but nothing works. Bill pay is completely missing. I contacted support to let them know, and they absolutely expressed no interest in my feedback. After uninstalling and reinstalling, both on my iPhone, and my wife’s android still nothing… for the first time in 20 years with this bank. I am considering my options. ### 1/5 — Where is check deposit? *2025-07-01, version 2025.2.2.3* This app used to let me deposit checks remotely. So I just wrote “for mobile deposit only” on my check as always, only to find that there is no longer a button in the app to make mobile deposits AT ALL!!! ### 1/5 — Basic functions *2025-06-23, version 2025.2.2.3* Where is BILL PAY??? What use is this app if I can’t pay my bills?? You guys need to fix this “update”! Your App Store pictures show it, but it’s not what mine looks like at all! FIX THIS! ### 1/5 — Pretty Upset *2023-04-04, version 2022.9.2.1* i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning. i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what?? ### 1/5 — No bank-to-bank transfer optionality *2023-01-13, version 2022.9.2.1* Not very user friendly compared to other banks (ie, CapitalOne, Chase). No bank-to-bank transfer option in app. Might as well scrap the app and just log-in through website for online banking. ### 1/5 — Broken check deposit *2022-12-02, version 2022.6.0.1* Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of the app. ### 1/5 — Camera out of focus on app *2022-11-26, version 2022.6.0.1* Trying to deposit a check. Camera is out of focus and app is asking me to rotate device. I can take a clear picture while not in the app. When I try to take a picture through the app I’m not able to ### 1/5 — Check deposit doesn’t work in iOS 16 *2022-11-20, version 2022.6.0.1* Stuck in “rotate camera” screen and won’t take picture for mobile deposit. Please fix now. ### 1/5 — Mobile check deposit still broken *2022-11-15, version 2022.6.0.1* Thought - after a month - they would fix the bug that doesn’t allow for mobile check deposits. Nope. Still broken. Time to look for a new bank. ### 1/5 — Mobile deposit no longer works *2022-11-14, version 2022.6.0.1* I keep getting a prompt to rotate my device to continue deposit, but no matter how I turn my device, it won’t let me take a picture of a check to deposit. ## Most praised reviews (10 highest-rated) ### 5/5 — Online Deposits Broken? *2022-11-11, version 2022.6.0.1* This is the temporary workaround I received from the bank, which worked: Keep the phone in an upright position (eg. standing upright on a tabletop) and then rotate in the opposite direction that the app requests. ### 5/5 — FIRST INTERNET BAMK APP REVIEW *2021-12-15, version 2021.6.0.57* This app is incredibly you can check balances with Face ID, now all the developers need to do is make it more like cash app, where I can send money to anyone when ever I want through my phone. ### 5/5 — Easy to use and full featured *2019-11-29, version 6.0.1.42* I can do all af my banking on my phone now. I haven’t logged into my account on a computer for months because I can now do everything I need right here in the app. ### 5/5 — Yes!!! I love this app‼️ *2019-09-11, version 6.0.1.42* all of the tools into a single place. I love the notifications. I love the ability to quickly shift money etc. They're a great bank to do business with. BEST BANK EVER‼️ ### 5/5 — Easy to use *2018-11-12, version 5.10.1.37* I can view 4 accounts at once and transfer funds easily. ### 5/5 — Why can’t we use the great money management features on the app!? *2018-11-12, version 5.10.1.37* I have been with first IB almost since the beginning. And I have always been a fan and an advocate. But I gotta say, the fact that I still need an external budgeting app on my phone (with the related account sync problems) when the First IB mobile website has a great money management app is beyond me! I am hoping you add the money management functionality to the app. But there is a good chance I will be switching to a competitor that has this already baked in. ### 5/5 — Love the app and Bank *2018-08-15, version 5.9.1.36* I think I have had my account over ten year now. Never had a bad experience or crazy fees. App works perfectly. ### 5/5 — Best banking app and widely et! *2018-06-02, version 5.6.1.28* I have been banking with FIB since the beginning, back when internet banking was just starting. I have had other banks and credit unions through the years but FIB always was my bank of choice for deposits and bill pay. The mobile app has always been good and keeps improving. I worked in banking for twenty years and I appreciate the clean interface and the simplicity of this app over other banking apps. Very happy with support though it's seldom needed. ### 5/5 — Solid app from an even better bank *2018-05-02, version 5.6.1.28* App works great, is easy to use, and does the typical things you would expect. I’ve been using First Internet Bank if Indiana since the late 90’s. Beyond the favorable rates and lack of fees, I’ve always found it easier to get done what needed to be done working with them rather than brick and mortar banks I can walk into- not intuitive but totally true. ### 5/5 — Very Convenient! *2018-04-22, version 5.6.1.28* Easy to use app which takes no time at all to deposit checks, check balances and payments. Long time customer of First IB and the app makes a good service, better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*