# First Internet Bank — user reviews > 37 indexed App Store user reviews of First Internet Bank by First Internet Bank of Indiana, rated 4.30/5 from 264 ratings. - Source: https://appshunter.io/ios/app/first-internet-bank/id1612090992/reviews - App overview in markdown: https://appshunter.io/ios/app/first-internet-bank/id1612090992.md - Rating breakdown: 5★ 185 · 4★ 31 · 3★ 14 · 2★ 20 · 1★ 14 ## What do users think of First Internet Bank? Overall sentiment: negative **Pros** - 👍 Easy to use app - 👍 Straightforward banking - 👍 Good for check deposits - 👍 Helpful deposit guidance - 👍 Automatic photo capture for deposits - 👍 Clear posting dates for deposits - 👍 Superb customer support - 👍 Clean and simple interface - 👍 Financial insights feature - 👍 Real person customer support **Cons** - 👎 Bill pay moved deep into menus - 👎 Bill pay closing not obvious on phone - 👎 Bill pay not possible on desktop - 👎 New app is a step backwards - 👎 Old app was easier to use - 👎 App is bulky and less fluid - 👎 Less functional than previous app - 👎 App defaults to search bar on recent transactions screen - 👎 Loss of viewing screen space - 👎 Harder and slower to use new system - 👎 Cannot reorder CDs - 👎 CD purchase is difficult - 👎 ATM fees are high - 👎 Cannot deposit cash - 👎 Lack of card control - 👎 Recent activity on home screen not clickable - 👎 Additional clicks for transfers - 👎 Awkward financial insights bubbles - 👎 No Zelle integration mentioned - 👎 No account truncation - 👎 No pending payment visibility - 👎 Reverse date order for bills - 👎 Forces portrait mode on iPad - 👎 Cannot use keyboard without turning head sideways - 👎 Significant downgrade from previous app - 👎 No password reset emails received - 👎 Takes 2 weeks to start functioning normally - 👎 Horrible since the update - 👎 Check deposit requires uninstall/reboot/reinstall - 👎 Tech support takes hours/days to respond - 👎 Only allows check deposits via iPhone - 👎 Face ID settings don't stick - 👎 App wouldn't log in with Face ID - 👎 Frequent Face ID login issues - 👎 No communication about app updates - 👎 Features stop working without warning - 👎 Password reset needed after login - 👎 Zero communication about new app rollout - 👎 New app is horrible - 👎 Considering switching banks due to app issues **Commonly reported bugs** - Face ID not working after update - Check deposit requires uninstall/reboot/reinstall - Face ID settings do not stick - App logs out frequently - Password reset issues - App crashes or stops working without warning - App defaults to search bar on recent transactions screen - Forces portrait mode on iPad - Bill pay option hidden - Cannot see pending payments - Bill pay date sorting is reverse - No password reset emails received - App takes 2 weeks to function normally - Login issues with Face ID - No communication about app updates **Most requested features** - Add Landscape View for iPad - Re-think navigation structure - Add card control feature - Make recent activity on home screen link to transaction list - Add transfer button like old app - Make financial insights bubbles less awkward - Add Zelle integration - Add account truncation - Allow viewing pending payments - Fix bill pay date sorting - Allow labeling transactions at time of creation - Add cash deposit functionality - Improve Face ID reliability - Provide notifications for app updates - Ensure features work consistently - Make bill pay more accessible - Allow adding money to existing CDs - Enable reordering of CDs - Improve CD purchase process - Make green deposit color darker and consistent ## Newest reviews (12 of 37) ### 3/5 — Moved bill pay *2026-02-10* App is easier to use and responsive, but they moved the bill pay several layers deep and it’s what I used most. Annoying but livable. ### 4/5 — Improved app *2025-11-18* I like that it tells you what to write on the back of the check before taking the picture and that it automatically takes the picture for you. It’s also helpful that it gives you the date the money will be posted to your account. I just hate that even with all this great technology, it still takes 2 days to post. ### 2/5 — Your recent change was a mistake! *2025-11-02* The change to the new app was almost catastrophic especially because of the non availability of the bill pay account and the new rules in which someone has to confirm a password before they can be a payee. The original system was flawless and I do not understand why it was ever changed. I am a charter member since 1999 and almost switched banks because of the change! ### 2/5 — Please fix app *2025-10-25, version 5341.2509.226* Since last update won’t allow Face ID. It pretends to let you select it but the setting doesn’t stick. ### 2/5 — Bill pay hidden *2025-10-15, version 5341.2509.226* The main purpose of a banking app is to pay bills, but this option is bizarrely hidden in menus ### 4/5 — New mobile app *2025-09-21* First, we love First internet bank! We have been customers for almost 25 years. Now the hard part is we feel the need to mobile app is a step backwards. The old app was easier to use. Question to first IB why fix what wasn’t broken. ### 3/5 — Great Bank, Weak App *2025-08-25* FirstIB is a fantastic bank and has been my primary bank for 25 years, despite its somewhat silly name. They recently overhauled their app and while one feature is better (check deposit), they have made rookie UI errors that make the app harder to use, particularly around bill payment. Bill payment is now relegated far down a secondary nav when it is a primary feature for many or most checking account holders. The increasingly popular Zelle is also somewhat hard to find, though once you are in it the functionality is better than in the older version of the app. If they re-think their nav structure, I would be happy to change my three stars to five. ### 2/5 — Face ID needs work *2025-08-13* App wouldn’t log me in with Face ID after two weeks. And a few weeks later I’m again logged out. I had to dig my password out of my vault and two factor auth with my phone before I could log in. Do better please. ### 2/5 — Face ID needs work *2025-07-23* App wouldn’t log me in with Face ID after two weeks. I had to dig my password out of my vault and two factor auth with my phone before I could log in. Do better please. ### 3/5 — Where is my review? *2025-07-18, version 4935.2505.183* I reviewed the app a few days after it launched but that review is gone. I don't understand why. The bank: Anyway, after 14 years with your bank, I'll unfortunately be moving my deposits and doing a majority of my banking with another checking account. The ATM fees are crazy (I think I've paid almost a grand in ATM fees just paying rent over the last decade) and not being able to deposit cash is frustrating. The app: I've noticed in the last several interactions that in the main transaction list under accounts, you no longer make deposits green. I didn't realize how much I relied on this until I started looking for a specific deposit last week. Going through the entire app, I noticed that that functionality IS present under settings > transactions but that green color will not or will barely pass contrast/accessibility standards as it's very light. You should make that green darker. Plus it would be great if you added it to the main account transaction deposits. That's where a majority of people would go to look at transaction so I'm assuming it was an oversight as it would be much more consistent to be both places. Also, one of my only complaints with the old app is the lack of card control and that frustration was brought into the new app. Being able to request a new card for whatever reason should be a feature. Technically, you would want your recent activity on the home screen to also link to the transaction list rather than just being a stagnant box. If you use hotjar or another session recording tool, I'm sure you would find that people attempt to click on the green recent transactions header on the home screen, expecting to go to transactions. Also, without a transfer button like on the old app, there's an additional 2 clicks added to transfer money between your account. Not a huge deal but it's an unnecessary barrier. On a positive note, I do appreciate the financial insights area, although the bubbles are a bit awkward for UI/UX, that was a surprising mobile app choice (it's fun over functionality), but it's a great start toward a financial literacy 'program'. I assume you don't have a blog because otherwise there would be a link to it from your app. ### 2/5 — Please update to work on the iPad *2025-07-08* I pay my bills on my iPad Pro with a keyboard but this new version forces portrait mode meaning I cannot use the keyboard without turning my head sideways. An unfortunate downgrade from the previous app. ### 3/5 — Transfers *2025-07-03* It used to be easy a couple of clicks to buy a new CD now it’s a chore Also, in the past, I was able to add money to an existing CD now, I have to redeem the old one and add a new account It is much harder and slower to use this new system I like to keep my CDs in chronological order, but now I can no longer move them into position ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible since the update *2025-12-10* Every single time I want to deposit a check I must 1- uninstall the app 2- reboot my phone 3- reinstall the app. I’m told this is a conflict with another app, but the only app I let use my camera is ‘photos’. Reaching out for tech support takes hours & sometimes a week to hear back. ### 1/5 — Do not want to use iPhone app *2025-11-11* I want to do my business with First IB through my computer, not using the iPhone. Only allowing me to do check deposits through the iPhone is enough to make me change banks. ### 1/5 — Buggy as heck *2025-09-30, version 5278.2508.343* No communication from the bank about app updates; features come and go, stopping working without warning. FaceID now says it’s turned on but isn’t? ### 1/5 — Where is Landscape View for IPad? *2025-08-25, version 5125.2507.271* Two updates and still no Landscape view on IPad - basically useless, as is. The old app was simple, but very functional. ### 1/5 — Terrible communication *2025-08-01* Next time you are going to make a new app and completely repurpose the old one that already did all the same things the new does, maybe send a notification that you did that? Rollout of this new app was horrific and terribly frustrating due to literally zero communication from the bank about this new app. Not to mention the fact that when I logged into this app I needed to reset my password because the app told me it was wrong despite the fact that it worked on the old one! ### 1/5 — Very cumbersome *2025-07-15, version 4935.2505.183* Loved the old system, hate the new system. ### 1/5 — The New App is HORRIBLE *2025-07-08* Come on First IB. I’ve been a customer since 1999. This is the worst version of the app I’ve seen. Bill Pay is buried multiple clicks in under services? It’s the thing I use most. I can no longer see pending payment. The date sort of bills is reverse date order (meaning furthest out from closest). Was this beta tested at all? Did you get customer feedback before launching? Please fix this. It’s the first time in 25 years, I’m considering switching away from FirstIB. ### 1/5 — Huge downgrade *2025-07-07, version 4935.2505.183* Old app was integrated and had proper security. New app no acct truncation. New app no integrated bill pay. It’s like you traded your BMW for a moped. ### 2/5 — Different Department *2026-05-05* I’ve been attempting to get a hold of a representative to assist me with getting into my account. Previously, I left a message because the system stated that they would get back to me on the next business day. Not only was I not gotten back to but when I called to pursue the needed information I was told that the representative I was speaking to was not the proper person and that everyone had gone home for the day. The point of getting this new account was to have a place to set money aside but I the application that previously worked is now not functional. The cherry on top is that I get emails from them pertaining to other matters but not the password reset emails. I’m thinking that I might have made a mistake in opening this account and it might be best to look into other options. If you want a bank that takes 2 weeks to start functioning normally , this is your chance! ### 2/5 — App *2025-11-09* 99% of what I do with your online app is paying bills. However, the bill pay option is hidden at the end of a long list of largely irrelevant topics. Further, closing the bill pay is not obvious on the phone, and not possible on the desktop. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-03-25* I find using this app for deposit easy to use. ### 5/5 — Easy to Use *2026-01-14* This banking app is straight forward, easy to use, and I’ve never had an issue. Very good! ### 5/5 — Awesome *2025-12-19, version 5622.2511.242* Awesome ### 5/5 — First Internet Bank *2025-11-17, version 5545.2510.248* The best banking I have ever experienced! ### 5/5 — Amazing! *2025-07-19, version 4935.2505.183* This is by far the best bank I’ve ever used! ### 5/5 — Recommend *2025-07-11* User friendly! Easy way to bank or pay loans. ### 5/5 — A great bank *2025-06-26* I’ve been with this bank for almost 20 years. They have served me well. And whenever there was a problem, their email and phone service was fast and helpful. The only issue I have is their CD offer. They have a good rate, but it is oh so difficult to purchase them. ### 5/5 — Been a customer since 2000. Best Bank Ever!! *2025-06-26* First IB has the best customer service agents ever. I have banked with them for 25 years and I’ve had multiple types of accounts with them over the years. They are always friendly and helpful and the app has always worked smoothly. ### 5/5 — AMAZING *2025-06-16, version 4882.2505.183* I can’t describe what a huge help this new update is. The Financial Insights is a game changer. Thank you!!! ### 5/5 — Clean and simple - what else would one want *2024-06-20* This is one of the cleanest and simplest banking apps I’ve used (and I’ve been around the block with 5 different banks by now). Everything you need and nothing you don’t - what else would anyone ask for;-) Customer support is also superb especially in today’s world of automated and/or “AI powered” quagmire … you get real person who actually know what they’re doing!!! Keep up the good work, folks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*