# First Palmetto Mobile — user reviews

> 12 indexed App Store user reviews of First Palmetto Mobile by First Palmetto Bank, rated 4.70/5 from 795 ratings.

- Source: https://appshunter.io/ios/app/first-palmetto-mobile/id986945976/reviews
- App overview in markdown: https://appshunter.io/ios/app/first-palmetto-mobile/id986945976.md
- Rating breakdown: 5★ 704 · 4★ 41 · 3★ 15 · 2★ 6 · 1★ 29

## What do users think of First Palmetto Mobile?

Overall sentiment: negative

**Pros**

- ❤️ Long-term customer loyalty
- 👍 Positive experience with mobile features and customer service (from one review)
- 💳 Ability to transfer money to debit card (from one review)

**Cons**

- 🐌 Outdated and slow performance
- ❌ Cannot login or app is unavailable
- 👎 Horrible and non-intuitive interface
- 🤏 Tiny font size
- 😵 Cumbersome to use
- 🚫 Bill pay service unavailable
- 🆘 Cannot send messages for help
- 🔒 App locks out users frequently
- 🔄 Updates are a step backward
- 👴 Perceived age discrimination

**Commonly reported bugs**

- App is outdated, slow, and won't work
- Cannot login at all
- Bill pay service unavailable
- Cannot send messages to get help
- App is not intuitive and cumbersome
- App hangs up and is impossible to close
- Website not working properly with latest changes
- App is sooooo much slower than before
- More difficult to get signed in
- App always locks me out and says I need to validate credentials
- Have to uninstall and reinstall app
- App tells user to call bank to unlock features, but bank has no control over app
- App becomes unavailable from time to time
- Not able to get into the app, keeps saying it's unavailable

**Most requested features**

- Improve app speed and performance
- Fix login issues
- Make the interface more intuitive and user-friendly
- Increase font size
- Restore or improve daily balance display
- Allow more than two designated devices for login saving
- Fix bill pay service availability
- Enable messaging for help
- Address app lockouts and credential validation issues
- Ensure website functionality matches app changes

## Most critical reviews (10 lowest-rated)

### 1/5 — Outdated

*2025-05-02*

This is app is outdated, slow, and now won’t work at all today. Cannot login at all.

### 1/5 — Broken

*2024-09-03*

Can't enable bill pay (says service is unavailable). Can't send messages to get help

### 1/5 — Absolutely worst bank

*2024-02-06*

If I could give a negative stars I would. Helping out a very sick Mom, the experience has been nothing short of age discrimination. Closing account ASAP.

### 1/5 — Horrible interface

*2023-11-13*

The old app was much better— the new version is not intuitive at all and very cumbersome. I struggled just to make my mortgage payment, and I’m a pretty tech savvy person.

### 1/5 — App problems

*2023-10-14*

This app is totally not usable. The font is so small I can’t even see the amounts.     It gets hung up and then impossible to close. Even the website isn’t working properly with the latest changes. Wish I could go back to the older website.

**Developer response:** Thank you for your feedback. Please give us a call at (803) 432-2265, and we can help you change your app preferences to increase the font size.

### 1/5 — Poor update

*2023-10-11*

Sooooo much slower than before and more difficult to get signed in. Took steps back with this update

**Developer response:** Thank you for your feedback. We understand the second-factor login process adds steps, but it is necessary to help secure your financial information. Please give us a call at (803) 432-2265 and we can help you register your device within the app so that the sign-in process can be quicker.

### 1/5 — Disappointed

*2020-02-13*

This app always locks me out and says I need to validate my credentials at the most inconvenient times. I always have to uninstall and then reinstall it onto my iPhone 7. It also tells me to call me bank to unlock features on the app, but the number is for the actual bank. They have no control over the app from their side. Please fix the app so I can check my balance and move over money from my phone. It’s inconvenient when I’m traveling states away and can’t check my balance or anything.

### 2/5 — Problems

*2017-06-08*

For the past two days i have not been able to get into the app. It keeps saying it's unavailable. This is really annoying, please fix it.

### 4/5 — Very little problems

*2017-10-29*

From time to time app becomes unavailable , but all in all very good app. I like it because I can transfer money from my checking account to my debit card.

### 5/5 — Updated app

*2023-10-22*

Toooo slow

## Most praised reviews (2 highest-rated)

### 5/5 — Update is absolutely horrible

*2023-10-12*

The daily balance total for your account is gone.  You on.y get 2 designated devices where login info can be saved.  The font is tiny!  NOT USER FRIENDLY AT ALL!  Updates are supposed to make things better…this is terrible.

**Developer response:** Thank you for your feedback. Our vendor is working to address the daily balance issue inconsistently showing. Please give us a call at (803) 432-2265, and we can help you change your app preferences to increase the font size and register additional devices.

### 5/5 — My forever bank

*2021-07-06*

I’ve been banking with First Palmetto since I was a 11-year-old girl, and I’m a 37-year-old woman now. That says enough, but I do want to add that I love their new mobile features and outstanding customer service. I’ve also financed two houses through their mortgage program. I can’t say enough good things about FPB!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*