# First Refuge: Z — user reviews > 55 indexed App Store user reviews of First Refuge by BUILDING-BLOCKS NETWORK TECHNOLOGY CO.,LIMITED, rated 4.50/5 from 1,001 ratings. - Source: https://appshunter.io/ios/app/first-refuge-z/id1524596092/reviews - App overview in markdown: https://appshunter.io/ios/app/first-refuge-z/id1524596092.md - Rating breakdown: 5★ 744 · 4★ 162 · 3★ 41 · 2★ 7 · 1★ 47 ## What do users think of First Refuge? Overall sentiment: negative **Pros** - 👍 Fun and entertaining game - 🚀 Engaging gameplay - 💡 Interesting story and characters **Cons** - 🐛 Frequent crashes and glitches - ⚠️ Lack of developer support and communication - 💰 Pay-to-win model **Commonly reported bugs** - Game freezing and crashing after updates - Translate feature not working properly - Accounts being lost or reset **Most requested features** - Improved bug fixes and stability - Better customer support - More free-to-play friendly progression ## Newest reviews (13 of 55) ### 3/5 — Fun but needs bugs fixed *2023-09-08* This game is fun and more more entertaining. But your bugs need to be fixed. Especially your translate button. Takes 30+ minutes to load one small sentence. Talking to members with a language barrier is difficult when translate doesn’t work. ### 3/5 — This game needs a refresh!!! *2023-06-25* I used to love this game and honestly I still do. I have been playing fir a couple of years now. But it needs and update and a major upgrade, way too many glitches. ### 3/5 — Lags & kicks out *2022-05-09, version 1.40.0* I can barely stay on longer than 5 minutes & I'm being kicked off OR bad lag OR game FREEZES ### 2/5 — Update lost 2 accounts *2022-04-06, version 1.37.0* After the update lost 2 accounts in state 49, good enough game, but lacking with support tech to help respond to open ticket, knight train ### 3/5 — April 5th update *2022-04-06, version 1.37.0* Broke the game. Many of my fellow players, and I updated the game and it started over.. completely start over. I’ll say I am annoyed. Others are angry, which if I spent money on this game and it did that I’d be too. But since the game has started me over I WILL NOT continue to play this game. Which is a shame, I actually enjoyed it. ### 4/5 — So far so so *2022-03-12, version 1.34.0* Look I just don’t take to these games but some how this one has me coming back for more. So enjoy it like I do. ### 4/5 — So far, this game is addictive *2022-03-09, version 1.34.0* Just started playing. I will update in the future after I had a chance to play it for awhile. ### 5/5 — Great game *2022-03-08, version 1.33.0* Love the game play and how it is played and how easy it is and how well some of the alliances work together ### 4/5 — Feels like State Of Survival *2022-03-08, version 1.33.0* I played the first part of this game and It already feels similar to state of survival. There are 4 characters and they are also similar to the characters of state of survival, Captain is Sarge, Arora Is Maddie, Mew (Aka the dog) Is frank, and Brad is rusty. I don’t know if this game copied it but This is still a good game so far! ### 5/5 — First Refuge *2022-03-07, version 1.33.0* This game is so fun, I downloaded it yesterday and I unlocked half of the stuff already start played just now and best game ever ### 4/5 — Pretty nice game *2022-03-06, version 1.33.0* I have been playing this game for a few days now, and I am enjoying it so far. I would like to be able to get further in the game play before being asked to join an alliance! I guess that is where most games are going to now, but it would be better to be able to advance further before being asked. Nice game so far though. ### 4/5 — So far so good *2022-03-06, version 1.33.0* Nothing to complain about, easy game to understand ### 5/5 — Fun game *2022-03-05, version 1.33.0* This game is easy to follow and the helping feature makes getting lost almost impossible ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste *2024-02-15* I have played this game for a couple years and it started of well but the developers have quit and the game is full of glitches that are so bad that communication is almost zero. When you submit a ticket complaining it is never answered and the issue is never resolved. So best advice is to look elsewhere for a game and avoid any games run by this developer ### 1/5 — This game is complete garbage *2023-04-13* First off the only real reason to play this game is the ppl you meet and are on teams with. But the customer service is NON EXISTENCE. This game rips off everyone but NEVER rectifying situations. They take your money but only give generic responses with no resolutions EVER. They never fix glitches the just make more and as a bandaid state they will fix it but never do. More glitches occur. After awhile normal events start glitching. Absolute joke of creators. Additionally u spend 30 days in state verse state New Era and maybe a week in you home state. Don’t pick up this game if you have this game get the refunds u deserve. These ppl should be bankrupted. ### 1/5 — Too many glitches *2022-07-13, version 1.40.0* Do not play, especially do not make purchases. The game almost requires you to spend money to be competitive, but then has too many unexplained errors and glitches to give you a disadvantage. Support takes extremely long to communicate, usually asking one generic question per day then after a week they give up and say there’s nothing they can do. Unless a full restart works, the support and developers will not do anything. The game would have potential if they could stand by their product and either fix issues or at least compensate from errors. Good luck! ### 1/5 — Unknown charges *2022-05-04, version 1.40.0* The game charges your account without your knowledge or consent. Maybe it’s in the Terms and Conditions in fine print, but having a reoccurring charge, small enough for you to miss, isn’t good practice! So buyers beware, you’ll get charged for an unknown reason!! ### 1/5 — Not Hpaay *2022-04-27, version 1.40.0* I’m not happy cause I’m trying to everything by hand I can’t pay like everyone me else can I would like to upgrade things but I can’t cause everyone is attacking me taking all my resources🤬😡🤬😡🤬😡🤬😡 ### 1/5 — features not working - *2022-03-23, version 1.35.0* Be careful of harassment and stalkers. The devs do nothing! And ... do not spend money here! I would like to give this 5 stars because it is a fun game with mostly good mechanics. But I can’t. In the private messages.. the block feature does not work, so I do not feel protected from men that keep sending nasty dm’s. I have written the devs about this several times. Also.. I paid for the feature to use my own pic as an avatar. (Yes… you do have to pay for this) 3 times now, after being posted for several days, my avatar gets banned because a player that reports it as being sensitive or bad. Then I have to wait for 3 days before being able to post another pic. Every pic I posted was just a plain selfie. Nothing sensitive. Nothing bad. But apparently, players can report your avatar just for the purpose of harassment and the game automatically bans your avatar for 3 days. I have complained several times to no result. The devs do write back with generic answers but nothing to fix the problems. ### 1/5 — Can not access game *2022-03-10, version 1.34.0* Since the updates I am in unable to place, not sure if this is apple IOS problem or of they change set up. I have tried deleting app and rebooting. No luck. Extremely disappointed because the support staff won’t even respond to the tickets. ### 1/5 — Terrible *2021-11-17, version 1.26.0* I have opened 3 support tickets with 3 major problems in the last 2 weeks. I have never received a response to any of them. Worst customer support I have personally experienced in a game. Even posted on their Facebook page. Never got a response. ### 1/5 — Game Update *2021-11-03, version 1.26.0* Just updated game received from Apple Updates, installed the update and BANG everything I’ve spent the past two months building is gone and I have been sent back to the beginning cut scenes. I’ve contacted support and submitted a ticket. This game glitches all of the time. I will consider changing this review if my game is ever recovered. Be cautious spending any money on this game if a simple update wipes out everything. ### 1/5 — Game froze *2021-10-31, version 1.25.0* The game appears to be fun. But couldn’t tell because it kept freezing after Kong was done..the minute I go back in I click on something and then it froze..uninstalled since I couldn’t play it ## Most praised reviews (10 highest-rated) ### 5/5 — Crashing *2024-02-19* This game crashes after each expansion ,and the developers do nothing about it I have been 3 days trying to get back in the game ,and countless reports to developers not answered ### 5/5 — First refuge *2022-12-15, version 1.40.0* Awsome game start playing it can’t stop . Try it . ### 5/5 — This is awesome *2022-08-03, version 1.40.0* This game is so good I love this game I’m so good at it oh yeah don’t forget to subscribe to the channel guys ### 5/5 — Amazing game *2022-04-22, version 1.38.0* It amazing game it very interesting it help you in game if you are confused like other games I have played ### 5/5 — Entertaining. *2022-04-20, version 1.38.0* Keeping my interest so far. 1 week in. ### 5/5 — Nice *2022-03-26, version 1.35.0* It’s a good game so far. Really good graphics, the sound is amazing, and I could truly get immersed in it! ### 5/5 — Like it so far *2022-03-14, version 1.34.0* Just got the game, so far so good ### 5/5 — Great game *2022-03-14, version 1.34.0* Awesome base build/zombie style games. I’m happy they added a few things that the others don’t have & I don’t mind the story that goes along with it. Keep it up! ### 5/5 — Still learning cool game awesome graphics *2022-03-09, version 1.34.0* Have a good day ### 5/5 — Best of the best *2022-03-09, version 1.34.0* This game really fun. You should give it a try. Believed me this is relaxing game. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*