# First Reliance — user reviews > 33 indexed App Store user reviews of First Reliance by First Reliance Bancshares Inc, rated 4.84/5 from 1,620 ratings. - Source: https://appshunter.io/ios/app/first-reliance/id1553191200/reviews - App overview in markdown: https://appshunter.io/ios/app/first-reliance/id1553191200.md - Rating breakdown: 5★ 1,474 · 4★ 90 · 3★ 22 · 2★ 8 · 1★ 26 ## What do users think of First Reliance? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Efficient mobile banking features - 💯 Excellent customer service - 🤝 Trustworthy and reliable bank **Cons** - 🐛 Face ID/Fingerprint authentication issues - 🔒 Security concerns with account lockouts - ⏱️ Frequent app sign-in required - 🔄 Inconsistent app updates and changes **Commonly reported bugs** - Incorrect account balance display - Frequent app crashes and freezes - Connectivity issues when accessing transactions **Most requested features** - Improved Face ID/Fingerprint authentication - Notification system for account access attempts - Seamless multi-device sync and login - Detailed transaction history and reporting ## Newest reviews (11 of 33) ### 4/5 — FACE ID DOESNT WORK *2024-03-05, version 7.48.1.12485* I love this app but the Face ID hasn’t worked for over a week now which means you have to put everything in to log in, it’s very frustrating. Please fix this bug! My entire family is facing this problem as well. ### 5/5 — New First Reliance Mobile App *2022-04-29, version 7.11.1* False account balance displayed when logging into app early in the morning!! Hate this! ### 5/5 — Great app! Easy to use! *2021-11-29, version 7.9.2.4865* Love the simple screens and it’s easy to use!! ### 5/5 — Great Bank *2021-10-17, version 7.8.1.4324* Excellent app for mobile banking. Local branch is also very helpful, friendly, and provides personal service when requested. ### 5/5 — Executive *2021-04-22, version 4.6.5.2981* Wonderful upgrades. Very user friendly and highly intuitive. ### 5/5 — Best bank ever !! *2021-04-21, version 4.6.5.2981* So up to date with banking!! ### 5/5 — I Highly recommend this bank *2021-04-18, version 4.6.5.2981* The Customer Service at this Bank is Wonderful! Everyone is very friendly and helpful. I would highly recommend First Relience Bank! ### 5/5 — Loving the new app *2021-04-11, version 4.6.5.2981* It is a must better os this time around.good flow ### 4/5 — Connecting outside account doesn’t work! *2021-04-07, version 4.6.5.2981* Ne ### 5/5 — On line banking changes *2021-04-06, version 4.6.5.2981* It seems like you guys change on line banking platforms almost weekly. These constant changes store really frustrating. Please get one and keep it. ### 5/5 — Awesome! *2021-03-31, version 4.6.5.2981* Love this Bank!! ## Most critical reviews (10 lowest-rated) ### 1/5 — “Too Many Failed Login Attempts” on first try logging in *2025-05-11, version 7.80.0.14719* Message saying “Too many failed login attempts. For security purposes, your account has been disabled. Can we help you reset your passcode?” on FIRST try logging in. (And yes, it was the correct passcode and access ID.) There is no number to call or notification to my email/phone number from the app either. The only solution was to reset my password only to have it do the same exact thing the next day. No way to get back into my account and no solution is given. On the chance someone has been attempting to get into my account, there needs to be notification sent to the account holder. ### 1/5 — Disappointed… *2023-07-17, version 7.35.1.10893* With no call bank begins charging me for leaving money on deposit? I thought I had transferred some earlier this year but assume I didn’t complete another second screen that came later? Sorta scared to leave money in this bank? I’ll need to find some ways to protect against that or move it to one of my other banks? I assumed using my money was a good thing and not a burden that needs to be charged for? ### 1/5 — Horrible *2021-06-28, version 7.4.1* The look and navigation of the app before this one was much better! ### 1/5 — Wow-what a disaster *2021-05-24, version 4.6.5.2981* FaceId never works. Have to sign in every other time. Such a huge inconvenience. ### 2/5 — Bruh *2021-07-12, version 7.4.1* Face ID doesn’t work whatsoever even when saving it, so I have to religion everytime :,) waste of my time ### 2/5 — Terrible *2021-06-28, version 7.4.1* Every time I try to look at my list of transactions my screen turns white and I have to close it and re-sign in. So as long as I don’t need to see my recent transactions then it’s ok. However, that’s why I use the freaking app! Needs an update ASAP. ### 2/5 — Description *2021-03-21, version 4.6.5.2981* App does not allow you to see images or write descriptions in transfers or print statements. Dale Porter ### 3/5 — Needs to be reviewed! *2021-03-11, version 4.6.5.2847* I have had more troubles with this app working than the last. It has a sleeker look but it doesn’t want to act right. I check my account a few times out of the day and it’s forgotten my password says it has trouble connecting or takes forever to connect. Really frustrates me because I try to keep up with my account and the app is 100% the tool I use to do so. ### 4/5 — Great app! *2024-03-28, version 7.48.1.12485* I love the app but the Face ID feature quit working awhile back. That made it perfect. ❤️ ### 4/5 — Facial ID Authentication *2024-03-13, version 7.48.1.12485* Great app, but since the latest iteration the facial recognition opens the app, but I still have to type in my password. The previous iteration fully opened the app with simple face recognition. Hopefully this escalates to a workable solution ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2024-08-13, version 7.48.1.12485* First Reliance app has worked great for me. Mobile deposits by photo; inter-account immediate transfers; easy to navigate other needed options; and when you go to your branch in person they greet you by name and treat you like their best customer. Cancelled my Citibank accounts and haven’t regretted for a second. Thanks First Reliance Bank!! ### 5/5 — There for you. *2024-02-20, version 7.38.1.11087* We have banked with First Reliance since it came to Mount Pleasant. During this time, our lives have changed, our business has changed, and they have always been there for us. You can’t ask for a better bank. ### 5/5 — Everyone *2023-11-03, version 7.38.1.11087* Every employee at all levels exemplifies what I want and need from a banking institution. Thank you, First Reliance for each and every well trained employee. It’s our pleasure doing business with you. ### 5/5 — Very trust worthy and efficient!! *2023-09-03, version 7.38.1.11087* Grateful for this app and my bank! ### 5/5 — App very user friendly *2023-09-02, version 7.38.1.11087* I have more than one online bank account, and I have always found First Reliance bank app very user friendly compared to my other accounts. Thank you for your excellent service. ### 5/5 — Transfer *2023-08-27, version 7.38.1.11087* Convenient ### 5/5 — First Reliance Bank *2023-05-19, version 7.29.1.10632* Best bank in SC. ### 5/5 — Satisfied Customer *2023-03-24, version 7.26.1.10117* I am always impressed with the ease of making transfers on the online banking app. Thank you! ### 5/5 — J Ward *2023-02-05, version 7.11.1* Banking made easy. ### 5/5 — Moble App *2022-05-26, version 7.11.1* All is great but———- When signing into the mobile app it only allows you to stay on for a very short time. Then I have to sign in again. PLEASE Fix This Problem Thank you, Robert Wheeler --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*