# First Republic Mobile — user reviews > 54 indexed App Store user reviews of First Republic Mobile by First Republic Bank, rated 4.83/5 from 53,627 ratings. - Source: https://appshunter.io/ios/app/first-republic-mobile/id1054171690/reviews - App overview in markdown: https://appshunter.io/ios/app/first-republic-mobile/id1054171690.md - Rating breakdown: 5★ 48,391 · 4★ 3,190 · 3★ 843 · 2★ 435 · 1★ 768 ## What do users think of First Republic Mobile? Overall sentiment: neutral **Pros** - 🚀 Efficient mobile deposits - 🔒 Secure balance checking - 👍 Consolidated view of external accounts - 👍 Clean and intuitive interface **Cons** - 🐛 Inconsistent check deposit experience - 🐛 Buggy account linking and syncing - 🐛 Unreliable login and authentication - 🔍 Lack of visibility into pending transactions **Commonly reported bugs** - Deposit confirmation screen issues - Inconsistent behavior when switching accounts - Delayed posting of deposits and transfers **Most requested features** - Ability to edit transaction descriptions - Improved bill pay functionality and visibility - Option to disable automatic check photo capture - Better integration with other financial apps ## Newest reviews (12 of 54) ### 3/5 — MOBILE DEPOSITS *2023-01-30, version 7.1.15* I can't see the pictures of the checks clearly. You need to fix this problem immediately. The account that I am depositing into is not showing on each screen of the deposit transaction. I need to see the account on each page. ALSO, it is not easy to change from one account to another. I had a hard time finding my other accounts. There were no arrows or obvious guides to my other accounts???!! Your system has changed. It used to be much better. I am aggravated and disappointed. ### 4/5 — Pretty good app *2022-12-05, version 6.11.15* Like the new UI design. Works well. Two things I would like to see improved. First it would be very nice to be able to change the categories of spending on a transaction in the app rather than having to do it on the website. Second anything you can do to improve launch time would be good and yes that’s largely the security checks that have to be done which do take a lot of the time and can’t be removed. But anything that makes the whole process faster would be good. ### 4/5 — Check Depositing *2022-11-08, version 6.11.1* Now fixed. Works great again. I’d just remove that endorsement reminder since everyone knows to endorse. Or put it in the instructions upfront as it interrupts flow of process. But excellent app!!! Thank you. What happened to the check picture orientation?? It flipped and is now sideways and doesn't work well at all. Took seven attempts. Put it back please!!! Please fix the front picture take for deposit!!! And please get rid of that endorsement message between taking pictures. Your old system had some great features that were lost and your new one has great ones introduced. To have to tap the little button or area to write the amount is so strange. It isn’t a button or a box. Please put the very first entry is to type in the dollar amount, and as you have it, no decimal entry required. I love the auto picture take. But to get that endorsement warning in between, makes me have to tap with my nose or take time from flipping check. Please put ONE quick notice at the beginning to ENDORSE CHECKS with for mobile deposit. Just once, when you select deposit check. And be done with it. Once pics are both taken, the swipe feature is great, except when occasionally, being an iPhone, it flips apps instead of confirming by swipe. Maybe just a confirm button. Your app WAS actually fantastic aside from the endorsement fiasco. I gave low stars because I didn’t know I could leave a review. Will increase next time. Especially if features corrected or implemented. **Developer response:** Thank you for taking the time to share your feedback. With the most recent update, this issue is now resolved! Please update your app to the latest version to deposit your check(s). If you have any questions or concerns, please reach out by emailing us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist. ### 4/5 — Good, Not Yet Great *2022-10-13, version 6.9.15* Clean design. Few technical problems. Solid on the basics, but it’s time for the app to add web equivalent functionality. A key example is the ability to edit the descriptions of deposits and withdrawals. The paradigm here seems to be the app as complement to the web experience. But, for many people the mobile app is THE primary experience. Let’s bring the app into the 2020s. 10/22: Same comments. But, the app is now slightly prettier, and slower to load. ### 3/5 — Check deposit gets worse with every release *2022-09-07, version 6.8.15* Overall the app is fine but I have 2 major gripes with it. 1. With Face ID turned on, I still have to press the little face id icon on the login screen for it to kick in. It should auto try on app open. 2. Every check I deposit takes me through a useless "Check Endorsement" confirmation. I've actually missed several checks this way because I deposit it and look away from my phone. Then this dumb confirmation comes on like 10-15 seconds later, I don't notice it and it doesn't deposit my check. I tried every which way to endorse it thinking that there's some OCR or something but it's either bad OCR or it just always confirms. I love FRB but your app lags behind. **Developer response:** Thank you for taking the time to share your feedback. With the most recent update, this issue is now resolved! Please update your app to the latest version to deposit your check(s). If you have any questions or concerns, please reach out by emailing us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist. ### 3/5 — It’s a good app except issues not resolved *2022-08-17, version 6.7.26* I deposit checks on this app. I am able to deposit cashiers checks. I deposit 3 cashiers checks each month in exactly the same way each month. Almost every single month, one of the cashiers checks is denied deposit. I have contacted customer support regarding this issue on 5 separate occasions. Each time I am told it will be resolved. It’s still not resolved. No one resolves it and no one from the bank follows up regarding process for resolve. ### 4/5 — Need to fix bill pay date *2020-12-16, version 4.8* Good app, but has the annoying feature of offering electronic bill payment dates that are not available, which you’re told about only after you try to process the payment. The system obviously knows it’s not an option, so don’t offer the date on the calendar!!! The remote deposit feature totally stinks. Auto capture never works, deposits are rejected for various reasons. Waste of time. ### 5/5 — Great Bank / Average App *2020-11-30, version 4.7.1* I can’t speak more highly about my experience with First Republic Bank. It has been first class all the way. Incredible team of knowledgeable bankers that are available to you in a moments notice for any need. The app however has some really bugs and deficiencies. First, I tried to utilize the feature that allows you to link accounts, the external account balances are always wrong and don’t automatically update - they seem to constantly be corrupted. Second, the bill pay/Zelle/transfer options are limited as First Republic isn’t on Zelle. Finally, FaceID never works to open the app, and sometimes I get blocked out even with my correct password. All frustrating things, but my loyalty to the bank is unwavering despite all of the above. **Developer response:** Thank you for sharing this feedback. We would like to learn more about your experience. If you would like to share your thoughts with us, please email us at digitalfeedback@firstrepublic.com so we can connect with you. ### 5/5 — Depositing a check is very finicky *2020-10-21, version 4.5.5* I tried depositing a check. Entered $# and took pictures. Hit deposit. Then a loading icon comes up then goes away. No notification of any error of any kind. I closed the app and tried again. Took the picture a few times and about on my sixth try or more it worked. But there should be indication of the issue. If the picture is not working, say so. ### 3/5 — Glitchy at times *2020-09-21, version 4.5.2* The app is ok. Generally easy to use, but at times glitches crop up. Today I couldn’t access a savings account when trying to transfer funds to it from a checking account. There is also an issue with bill pay info. If a bill pay transaction has been paid via a mailed check (as opposed to an ETF transaction) it is difficult to determine how the bill was pail and if the check was cashed. One has to note that while the bill pay info may show the payment as “processed” you have to keep track in the account from which the payment was sent to see if the check was ever cashed. In other words, you have to keep track of the lack of a transaction. In short, if the check was delayed or lost in the mail, it’s tricky to see if the payee got the funds. **Developer response:** Thank you for reaching out. We value your input and apologize for any difficulties you have encountered while using our app. A representative will be reaching out to you soon to offer assistance and learn more about your experience. If you would prefer immediate assistance, please call us at 855-886-4819 for assistance (M-F 5am-9pm PST, Sa 6am-8pm PST, Su 7am-5pm PST). ### 5/5 — Greatest bank *2020-09-08, version 4.5.2* I have banked with 4-5 banks at a time. I have never enjoyed working with a group as much. Corporate branch to local branch I am impressed with them. Customer service is met with a smile as well as an answer. This bank hires great people for the market we have and the selection of applicants available. I have shifted almost all of my business to these folks in the last year and only have great things to say about the company from the top down. There have been a few mortgages I could not place with these folks because they have done such a good job they just can’t do it all but I plan to have as much with this group as possible for a very long time. ### 2/5 — Hard to use *2020-07-18, version 4.3.3* First Republic claims they are a digitally forward bank that targets well-educated high net worth clients. I recently became their client and still trying to evaluate their service, but I have to say their app is a work in progress. Not easy to find a page showing transactions for my checking account and was completely unable to specify paperless settings for my statements. Their in app inquiry function is hidden in Contacts, which itself is hard to find unless you scroll all the way to the bottom of the home page. Their contact specialists respond quickly but don’t explain clearly. So far I would say the Chase app is way better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Good *2022-12-27, version 6.12.7* We live in Napa, CA. I bank exclusively at FRB (3 separate accts.). I don’t like the set-up of this new app. It’s awkward and nothing like prior app. Also, it shows Pending Debits but NOT Pending Credits! Via Mobile Deposit I deposited my paycheck and an Expense Reimbursement check (2 checks) on Sat. , 12/24. As of yet - 12/27 - they don’t show up as “Pending Deposits”. Yet, the checks I’ve written that have been “cashed “ do show up as debits (occurring during this Holiday Weekend). The two mobile FRB deposits were confirmed to me ONLY by an EMAIL to my personal EM account. No confirmation shows up in my FRB Mobile Account statement. I cannot see the two checks that were deposited via my phone app!! It is a worry and this hasn’t ever happened before! I always recommend FRB to family and friends. If the new app isn’t straightened out, I may consider a different bank! END OF APP. REVIEW. —. Not a good app. Bring back the prior format! — Catherine B Clark to me by FRB via sn email acknowledged ### 1/5 — Terrible banking app *2022-12-05, version 6.11.15* The app does stuff the website doesn’t do, and far more can only be done on the website but not the app. If you try to set up e-bills you will have to manually “file” YEARS of bills you already paid via a likely more functional banking app. And you can only do that on the website. Once you finish marking each individual bill as paid, you will not be able to access your e-bill when it’s issued. I still don’t know when I’ll be able to see my Verizon bill that I got days ago. I feel like I’m back in 2008 and am dealing with an archaic, basic, semi-functional online banking experience. Yes FRB gives you an actual person to deal with but the only reason I am dealing with them is because of the non-functional app or overall slowness of the banks ability to process transactions. In decades of personal banking, I’ve never had to contact my bank so much but the only reason I have to do so is because things don’t work the way I’m accustomed to them working. **Developer response:** Thank you for taking the time to share your feedback & we apologize for the inconvenience. If you would kindly email us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist to understand your experience and assist you! ### 1/5 — Really really REALLY Buggy App. Nearly useless. *2022-11-02, version 6.10.25* Never ever works as advertised. I have to constantly contact one particular bank manager, who is the only person who can get things to work. No one else has the patience but her. I was locked out for months. She was the only person who took the time to figure out how to get the app to work. Tonight I find the one external account that I had to set up three different times is no longer linked to my FR accounts, it’s simply gone. Since it takes days to set up the verification (and usually multiple tries) I won’t be able to make the transfer I need to. Sure I can write myself a check. The problems with the app still remain. It’s remarkable how useless this app is. I’ve worked in IT as a technician on site and long distance. Coding issues can be fairly easily corrected. I can’t recommend this app. ### 1/5 — Thanks to this app, I remember banking w/my parents! Bring on the calculator, ✏️📝 *2021-08-17, version 5.2.1* Thank goodness FR has great live customer service b/c this app does not bode well for attracting /retaining clients. It must be on an 80s tech platform! I woke up this am to find again that accounts have randomly disappeared from online banking. Last time this happened my heart stopped! At least this time I wasn’t in full blown FDIC panic over possibly missing funds…called & oh yes, it’s another “app update” . Takes days for transactions to post (pay a CC online Monday, FR balance updates on Tues/Wed). Write a check and it won’t withdraw or sequester the funds till cashed, unlike every other banking app which immediately shows a debited balance (imagine having 3-4 large outstanding checks & having to keep a mental /paper tally of available funds!) Receive a wire, funds not reflected for 2 days. No large deposit alerts. Etc Etc Please please update this app. My calculator batteries are dying!😁 **Developer response:** Thank you for taking the time to write a review and share this feedback. This is not the experience we want for our clients, please accept our sincere apologies for your frustration. We would be very grateful for the opportunity to learn more about each of these issues and will do what we can to ensure they don't occur again. If you would kindly email us at digitalfeedback@firstrepublic.com, a member of our team will connect with you right away. ### 1/5 — UX issues *2021-06-30, version 5.1.2* The app has UX issues - for example it allows you to set your purchase limit but doesn’t signal if that is above your daily limit in their system. If transactions are declined for exceeding the daily limit in their system (which you can’t see or edit in the app and has nothing to do with the purchase limit you input) the transaction will be declined and you will end up in the phone queue wasting precious time figuring out what is going on. In addition, there is no way to verify transactions in the app so there is no way around the tedious call system. ### 1/5 — pending transactions not visible *2020-08-23, version 4.4.2* There is no way to see pending transactions within each individual account, as would be standard for the Wells Fargo app. When a check is deposited into an account, there’s no visibility into the pending deposit within the actual account deposited. Instead, you are required to look into the “deposits” to see an aggregate view of all deposits across all accounts. Further, when the check is deposit into a joint account shared by two people, only the person who deposited the check can see its pending; i.e., the other account holder has no visibility into this transaction. There is very limiting as it does not equip account holders with the right level of data to manage their accounts accurately and efficiently. ### 1/5 — Focus on Table Stakes *2018-03-22, version 1.07.2* Your previous app was fine. Not great, but serviceable. FRB did not, in my opinion, need to make the investment to overhaul their app when there are other touchpoints that leave so much to be desired. I received a notification that there is suspicious activity on my card and there may be restrictions on it. 1. Not suspicious based on my spending habits. 2. It came in after your call center is closed and now I get to step away from a busy day at work to deal with this tomorrow during the very narrow hours when you accept calls. PLEASE hop on board with ALL of your competitors and just send me a text to verify so I can get on with my life! Or do it in your fancy new app! Call center servicing is expensive. Lower your spend, increase customer satisfaction. WIN WIN!!! ### 1/5 — Not functional *2018-02-17, version 1.07* The new version of this app only works sporadically and when it does allow login, the UX updates make it incredibly hard to use. Instead of showing your account the biggest call to action on login is for customers to share their other banking details to enable it to be shown in this app. It’s incredibly shady...your own account is hidden behind a grey bar, with no indicator that an extra tap is needed to see it. Due to bugs preventing me from logging in and that poor design choice, I wasn’t able to access my account details and was charged fees as a consequence. I’ve been a long-time customer of First Republic and I urge corporate to take a hard look at your digital (web and mobile) team leadership, before you lose more customer relationships. That team should not be allowed to make degradations to customer experience without more oversight. I will add that until a few months ago..the mobile and web apps were ok. It’s really the last few months where there has been lots of downtime, bugs, bad design, and scamminess. ### 2/5 — Latest build is buggy to the point of not usable *2023-01-12, version 7.1.15* Tapping the deposit button locks you into the deposit screen, attempts to cancel out loop you right back into the same screen. The same behavior applies to the bill pay function, it is impossible to look at activity or pending payments as it immediately brings up the payment screen. Hopefully FR will actually have their QA team at least launch the app and test the screens before pushing the build out to release. I’m a new customer so unsure if this is their standard quality, but disappointing regardless. At this point I am going back to the desktop. ### 2/5 — It works but not smooth and reliable *2021-01-01, version 4.8.5* I really wish that this bank would invest more in their app and online services. It looks like they try hard to have features that are cool but the biggest problem is they are either very slow, not intuitive and breaks often. Even the face ID login doesn’t always work. Almost every other day I need to manually sign in and enable it. Very frustrating. It feels like being on a government web/mobile site which is terrible. Good intentions and terrible executions. ## Most praised reviews (10 highest-rated) ### 5/5 — MOBILE DEPOSITS *2024-03-24* I can't see the pictures of the checks clearly. You need to fix this problem immediately. The account that I am depositing into is not showing on each screen of the deposit transaction. I need to see the account on each page. ALSO, it is not easy to change from one account to another. I had a hard time finding my other accounts. There were no arrows or obvious guides to my other accounts???!! Your system has changed. It used to be much better. I am aggravated and disappointed. I’m editing someone’s complaint because your app is totally malfunctioning!!!!!??? I say DITTO TO EVERYTHING THE ABOVE PERSON POINTED OUT!!! ### 5/5 — Balance *2023-07-20* Love the app. I have a suggestion. There are still a few of us who balance our checkbooks each month and sometimes midmonth using the daily balance in the app. I know most people just look at their balance online. It would be great if on the bill pay page for example you could show what the balance would be if all scheduled payments were made. And then permit user to enter additional outstanding (like you know paper ) checks. Then we would be better able to plan deposits and cover. Thanks ### 5/5 — Best bank there is; most competent/professional bankers *2023-06-01* Hello, we’ve been banking with FRB since the beginning. We began with FRB in SF and moved later to another No. CA branch as we phased into retirement — still the most exceptional, professional and capable banking expertise & service at the new FRB branch (as expected). Our grown children also bank with FRB, and now the grandchildren have accounts with FRB, as well. Our professional/capable bankers know us by sight and name, and they serve us well - by phone and in person. We have CDs with FRB, and those were undisturbed (still earning interest) during the Chase/FRB buy-out! There was never a worry about where our funds were or who was managing them! I will say this, we have accounts at another bank, but this is just a risk-management plan so we have funds-accessibility in a “Too Big To Fail” institution. Our main “House” account and Business accounts remain with FRB — BECAUSE WE TRUST THE INSTITUTION AND THE PEOPLE MANAGING OUR ACCOUNTS! Also, we use the iPhone app quite often, and that is extremely user-friendly, so in-person trips to the bank are now minimal. It’s our opinion - after 50+ years of banking, there is NO better service than that offered by FRB (in all branches). Thank you! **Developer response:** Thank you for improving the app with your feedback. With the latest update, Version 7.1.15, the Mobile Check Deposit landing page has now been restored! Please be sure to UPDATE your app to the latest version in the Apple store in-order to access your full Mobile Check Deposit features. If you are still having difficulty, we would like to connect with you to find a solution. Please email us at digitalfeedback@firstrepublic.com or call us at 855-886-4819 at your convenience. ### 5/5 — Great app, huge improvements, stealthview/external accounts are great *2023-02-18* I'm not sure what these other individuals are talking about, but the application is leaps and bounds greater! Stealthview is a great touch; allows me to check my balances safely on the bus with so many people near me. Mobile deposits are a snap and they offer high limits compared to any other bank. System takes the pictures of the front and back of check for you. Adding billers and making bill payments on the go can now be done right on the app. I can even see all my external accounts right through the app, getting a consolidated view of all my finances. Really clean interface! ### 5/5 — Top rate service *2023-02-15, version 7.1.15* FIRST REPUBLIC has been the best bank I have ever worked with. I’ve been through USBank and Bank of America and other major banks but none of them come close to what first republic does. I don’t know any other bank that has fresh baked chocolate chip cookies made by staff in the afternoons. Everyone is very friendly, goes out of their way to help, and the services are extraordinary. My only complaint is that I just moved from the west side to Calabasas and they don’t have a branch near me for the moment. I am going to try to fix that. ### 5/5 — Harder to use than previous Republic Mobile App *2023-01-13, version 7.1.15* Who decided it would be a good idea to hide the BILL PAY function by nesting it under something labeled as MOVE MONEY? I had to hunt and use multiple keystrokes to pay my bills electronically. The positive response from the developer came soon after I posted the above words, and the solution almost immediately. Thank you! First Republic Bank stands alone in overall excellence and customer service. ### 5/5 — Notes *2022-09-27, version 6.8.25* I love the app but When using the app and making transfers within other accounts related to First Republic Bank I use the notes section to indicate what the transfer is for. However I have no idea how to find those notes later on?They don’t appear on my mailed statements, or electronic statements, and I cannot do a search for them so where do they go? ### 5/5 — Superb account representative *2021-09-17, version 5.2.5* From day one, my experience has been positive. Jane my banker was sincere, approachable, and provided superb follow through and service on my account. Jane has made me feel comfortable to reach out no matter how small/large the issue might be. The positive experience expanded from there. So far, the online representatives have been consistently kind, helpful and thorough. This has been a breath of fresh air! ### 5/5 — Wouldn’t bank anywhere/any way else. *2021-03-21, version 5.0.9* I have been banking with First Republic Bank for nearly 20 years, and while their nearest branch is 75 minutes away—it amazes me how skillfully and consistently FRB and its associates bridge the distance to keep me as a (very) satisfied customer. Responses to any and all of my requests are near immediate, both their online and mobile products work seamlessly, and when I either talk to or visit a branch—they are polite, professional and attentive. I truly believe that FRB has become the gold standard for personal banking. ### 5/5 — First Republic the best ever *2021-01-29, version 5.0* I have been banking with First Republic for about 3 years now. Everyone who works there makes me feel totally valuable ; every one of them is totally valuable - kind, intelligent, diligent, welcoming - they feel like family and take care of me like I am family. They make banking easy and trustable. I never knew you could feel actually happy doing my banking, but I do now! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*