# First Responders Credit Union — user reviews > 12 indexed App Store user reviews of First Responders Credit Union by BOSTON FIRE FIGHTERS CREDIT UNION, rated 4.86/5 from 1,522 ratings. - Source: https://appshunter.io/ios/app/first-responders-credit-union/id1277901809/reviews - App overview in markdown: https://appshunter.io/ios/app/first-responders-credit-union/id1277901809.md - Rating breakdown: 5★ 1,220 · 4★ 66 · 3★ 12 · 2★ 7 · 1★ 12 ## What do users think of First Responders Credit Union? Overall sentiment: positive **Pros** - 👍 Helpful and courteous customer service - 🚀 Easily accessible with all needed features - 🔒 Efficient online transfer process with Face ID **Cons** - 🐛 Glitches with security questions and app locking users out - 🔒 Concerns about new security features causing issues **Commonly reported bugs** - Security question glitches locking users out - App crashing and requiring frequent reinstalls **Most requested features** - Fix glitches with security questions and app locking - Improve app UI and compatibility with newer devices ## Most critical reviews (10 lowest-rated) ### 1/5 — Update this *2023-01-08, version 10.6.1.1* Haven’t been able to use this app for some time now. Wont let me login to my account to see anything keeps saying error ### 2/5 — Love the Credit Union but App Update is awful *2024-06-11, version 24.1.0.1* Great Credit Union, they're extremely helpful and courteous, however new update to the app with security questions glitches quiet often and locks you out of Online Banking. You need to call Customer Service to rectify this error. This will be my fourth time calling to unlock my account since this new update. Please fix this glitch, I understand the upgrade in security (with all the new scams out there) but I shouldn't need to answer security questions with Face Recognition Security which is what leads to the glitch of being locked out. ### 2/5 — BFCU *2023-03-30, version 11.4.0.1* Bout time you got finger sign on ### 2/5 — Update this app *2020-10-23, version 10.1.0.1* It’s so out dated, this app needs a major update. It’s 2020 and this app looks as if it was one of the first to come out. We need a new UI compatible with iOS 14. I know you guys can do better. I could give suggestions to make it way better, but you have to do something to catch up with other superior banking apps. It’s almost as if the developers gave up which is disappointing because I keep hoping for a actually update and it doesn’t seem like were getting one ### 5/5 — Love this app *2026-03-31, version 25.2.101.1* I love this app. It makes my life so easy. Especially with the Zelle feature. The only cash transaction service I trust Thank you BFCU ### 5/5 — Satisfied Guy *2025-05-09, version 25.1.101.1* This credit union, is always helpful and has good customer service. ### 5/5 — Exceptional Service *2024-05-08, version 24.1.0.1* I’ve been and member of the credit union for quite some time now and can honestly and wholeheartedly say that whenever I need or requested a loan or needed help or financial assistance they have performed without a doubt in an exceptional manner. ### 5/5 — Great *2024-04-16, version 24.1.0.1* Best thing since peanut butter ### 5/5 — App Review *2023-04-06, version 11.4.0.1* Easily accessible, has all the features and functionality needed! ### 5/5 — Face ID *2023-04-05, version 11.4.0.1* The addition of Face ID has made the already efficient online transfer process that much easier. ## Most praised reviews (2 highest-rated) ### 5/5 — Credit Card access *2023-04-04, version 11.4.0.1* Why can’t I make payments to my credit card anymore on this platform??? ### 5/5 — Needs a major redo *2020-12-10, version 10.3.0.1* The app always kicks me out and and continually have to delete and reload the app at least twice a week because I can not get back in. The app also gives me issues with finger print sign in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*