# First Security Bank — user reviews > 101 indexed App Store user reviews of First Security Bank by First Security Bank, rated 4.84/5 from 13,016 ratings. - Source: https://appshunter.io/ios/app/first-security-bank/id446463056/reviews - App overview in markdown: https://appshunter.io/ios/app/first-security-bank/id446463056.md - Rating breakdown: 5★ 11,828 · 4★ 732 · 3★ 203 · 2★ 75 · 1★ 179 ## What do users think of First Security Bank? Overall sentiment: neutral **Pros** - 👍 Convenient banking - 🚀 Easy to use app - 💡 Helpful spending tracking features - 🔒 Secure login options - 👍 Friendly and helpful customer service **Cons** - 🐛 App crashes and bugs - 🕰️ Slow or unreliable performance - 🕰️ Delayed transaction updates - 🔒 Biometric login issues - 🔍 Difficult to navigate app layout **Commonly reported bugs** - App crashes after iOS updates - Login issues and account lockouts - Incorrect account balances and pending transactions - Mobile deposit camera not working - Incompatibility with newer iOS versions **Most requested features** - Improved mobile deposit functionality - Ability to view past 30 days of transactions - Automatic bill pay management - Instant transaction notifications - Dark mode option ## Newest reviews (14 of 101) ### 4/5 — Too short of time *2024-11-23, version 7.48.1.12439* Doesn’t give me time to fill out the boxes. Same with adding my accts to on line banking. ### 3/5 — Bank miatake *2024-08-23, version 7.48.1.12439* I transferred money from my IRA account my FirstSecurity checking account and it went to the wrong account because someone at the bank pushed the wrong number. Then they charged me nonsufficient fund. ### 3/5 — Check cashing *2024-08-03, version 7.48.1.12439* Cannot seem to actually deposit a check. Hasn’t worked for the last month. ### 4/5 — It’s great but.. *2024-06-14, version 7.48.1.12439* It’s a great app, just hate the fact that it updates your balance knowing kind of slow. And you are over here thinking “oh ok, I have enough money” but not really because you are in the process of having way less than what you had originally thought. ### 5/5 — Best Bank Ever! *2024-05-14, version 7.48.1.12439* My husband and I have lived all over the United States and have banked at many banks through the years. First Security’s customer service beats all others hands down. We would never use any other bank again. ### 4/5 — Log in *2024-03-24, version 7.48.1.12439* It keeps logging me out/not remembering me and not using facial rec. so now I have to type in my password each time. ### 5/5 — Great *2024-03-16, version 7.48.1.12439* Use all the time ### 5/5 — Great Bank *2024-03-12, version 7.48.1.12439* Love this bank! Everyone is so nice and helpful. ### 5/5 — Easy to use! *2024-02-16, version 7.38.1.11117* I am disabled and have problems doing to many apps. This app is easy to use and has everything I need in it! If I have any problems I can go in and get help from a associate who can help me! ### 2/5 — Unreliable *2024-02-02, version 7.38.1.11117* If I had a dollar for every time this app was unable to tell me my balance, I’d never have to check my balance again. ### 4/5 — En español por favor *2023-12-08, version 7.38.1.11117* Solo necesita estar en Español por favor!!! ### 5/5 — Arkansas’ Finest *2023-12-01, version 7.38.1.11117* I have been a life long customer of FSB. I could never see myself changing to any other bank. With the mobile app I can bank from anywhere. 5 stars from me!! ### 2/5 — Y'all need to UPDATE YOUR TECH *2023-11-15, version 7.38.1.11117* Seriously, is it 2000 in here? Everything is so outdated and so not up to 2023 standards online. Seriously, hire some IT, fix your app and make banking more modern. ### 4/5 — Password Autofill *2023-10-05, version 7.38.1.11117* This has been a great app but with the recent iOS update to 17, my app will not allow me to auto fill passwords from the saved passwords. I have multiple accounts so biometrics can’t be used. The APP needs to be fixed so password autofill will work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculously convoluted requiring too many details to register *2025-11-26, version 7.96.0.16111* Refuses passcodes for idiotic reasons. Ex, l cannot use 57 because it is part of my birth year, nor wa because it is the state we live in. ### 1/5 — Basically non functional lately *2024-04-04, version 7.48.1.12439* I’m not sure what the issue is with this app but 9 times out of 10 when you log in you aren’t able to see your balance! They need a serious fix. ### 1/5 — Useless *2024-03-27, version 7.48.1.12439* Every single time I go to login the Face ID does not work and then it asks for my password. I enter my password and it tells me it’s incorrect and locks my account. So SICK OF FIRST SECURITY!!! ### 1/5 — App getting worse *2024-03-13, version 7.48.1.12439* The app at times takes days for a transaction to go through don’t expect it to update on the weekend and after 10:00pm my account balance will just say n/a until about 6:00am really could use some big updates ### 1/5 — Outdated. Basically just use for checking balance *2024-02-29, version 7.48.1.12439* This application is very outdated. There’s no real features aside from just logging in and checking your balance. 95% of the time, if you try and check it after 9:30pm. It’ll show a balance of $0.00, which then makes this application completely useless. Lastly, The face recognition is no longer working, so you have to manually type in your username and password. ### 1/5 — Update? *2024-02-28, version 7.48.1.12439* Now my login information doesn’t work. ### 1/5 — Mobile deposit is a joke *2023-06-07, version 7.29.1.10383* Camera in the app can’t “see” anything on a modern iPhone. Manual capture gets rejected after following all steps perfectly. Support can give no reason. Said just come into the bank. Not convenient. Also, alerts for set transaction amounts take DAYS to notify. Unacceptable. ### 1/5 — iOS 16.4 *2023-03-29, version 7.14.2.7678* Please fix the issue not allowing me to open the app after updating to iOS 16.4 ### 1/5 — No longer opens *2023-03-28, version 7.14.2.7678* The app no longer opens when running iOS 16.4 ### 1/5 — horrible *2023-03-09, version 7.14.2.7678* probably the crappiest and buggiest experience i've ever had in an app. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it, but….. *2025-04-10, version 7.71.2.14177* Please consider making it where we can change the order of our accounts on the app interface, and please make it where we can see every account in a group on the 1st page just by scrolling. To have to go to page 2 just to glance at one more account is annoying. I’m trying to run a business with these accounts so please consider these changes. Thank you! ### 5/5 — Thank you *2024-11-22, version 7.48.1.12439* Theresa in Mountain Home Arkansas is a great banking help! ### 5/5 — Love My Bank *2024-11-15, version 7.48.1.12439* I use this app often, and what I really love about it is that it is super easy to navigate! I can find any information I am looking for easily, they show me what I am looking for, and it’s really nice that I can look into how much I have to spend each and every week with the spending power. First Security is doing great online as well as in person. This customers satisfaction is definitely a 10 out of 10! ### 5/5 — Best app *2024-11-14, version 7.48.1.12439* Easy and convenient ### 5/5 — First Security Bank on Oak *2024-10-22, version 7.48.1.12439* The best banking available! ### 5/5 — Good app *2024-09-26, version 7.48.1.12439* Very good. UI is nice and friendly. Isn’t cluttered. Everything works good. ### 5/5 — Wow *2024-07-29, version 7.48.1.12439* How convenient!!!! I knew this was possible because I had overheard our sons talking about using it! Great job FSB!!!! MaryKay James. ### 5/5 — Always great customer service *2024-07-15, version 7.48.1.12439* First Security is the best bank I have ever had my money in. Customer service of the branch on Walnut St, Rogers, AR is always nothing less than excellent. They are always friendly and I think they go above and beyond. ### 5/5 — Easy for this 65 yr old *2024-06-15, version 7.48.1.12439* I am not THAT proficient at using apps on my phone as those around me are but must say, using the First Security banking app is easy to navigate. ### 5/5 — My bank for over 20 Years *2024-05-30, version 7.48.1.12439* Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*