# First Security Mobile Banking — user reviews

> 11 indexed App Store user reviews of First Security Mobile Banking by First Security Bank & Trust Co, rated 4.80/5 from 693 ratings.

- Source: https://appshunter.io/ios/app/first-security-mobile-banking/id977996501/reviews
- App overview in markdown: https://appshunter.io/ios/app/first-security-mobile-banking/id977996501.md
- Rating breakdown: 5★ 604 · 4★ 56 · 3★ 10 · 2★ 6 · 1★ 17

## What do users think of First Security Mobile Banking?

Overall sentiment: negative

**Pros**

- 👍 Convenience of checking balances
- 👍 Easy to use for deposits
- 👍 Generally good when working

**Cons**

- 🐛 App frequently stops working
- 🐛 Login issues
- 🐛 Issues after iOS updates
- 🐛 Touch ID randomly stops working
- 🐛 Password reset never works
- 🐛 Enrollment issues
- 🐛 Mobile deposit failures
- 🐛 Lack of clarity on declined transactions

**Commonly reported bugs**

- App randomly stops working
- Hesitant to let users login
- App issues after iOS upgrades
- Touch ID randomly stops working
- Password reset option never works
- Cannot enroll in the app
- Mobile deposits fail without clear notification

**Most requested features**

- Display reason for declined transactions
- Improve responsiveness to iOS updates
- Provide notifications for failed check deposits
- Allow users to see why checks don't go through

## Most critical reviews (10 lowest-rated)

### 1/5 — App randomly stops working…

*2025-06-26*

I personally love the convenience of being able to see my account balances, loan balances and payment due dates. However, with as often as this app does not work it makes it very frustrating on users. I understand that things happen, but for something to happening more and more frequently and nothing happening in order to be resolved is just ridiculous. For the past 4 days the app has been hesitant about letting me login and it’s very frustrating. Hopefully this improves with future updates / changes!

### 1/5 — Tech dept needs some help

*2022-09-29*

When the app works it’s great. But they are slow to figure things out when apple does an update. I have 3 banking apps and 1st Security is the only app that has issues after IOS upgrades. I think their entire tech staff is using android and there is no urgency to find an issue. That’s exactly why I have an account at another bank. I cannot depend on them to find a solution is a timely manner. It’s been 2 weeks since IOS 16 upgrade and still cannot use their app. Just a notification on the website— and that took multiple days to be posted. That is unsatisfactory.

### 1/5 — Randomly stops letting you use Touch ID

*2022-02-21*

Why would it stop letting me use Touch ID. Do you think someone stole my finger or something. So dumb. I have to call them so much for this garbage. Also password reset option never works.

### 1/5 — Very irritated

*2020-06-10*

I haven’t been able to enroll, the entire time I have had my bank account, since 2018. Always says it cannot process. I called customer support and they tried to enroll me and had the same issue and chalked it up to technical problems. I keep trying and still always get the same response. It’s very annoying

### 1/5 — Mobile deposits

*2020-01-02*

Lousy app doesn’t tell you that you have to write “mobile deposit” and the name of the bank on the back of the check. You get confirmation that the deposit has been accepted, only to find out later that it failed.

### 1/5 — Mobile banking deposit

*2019-02-06*

It does not work

### 4/5 — declined

*2023-04-14*

Everything is great but would really like to see why things declined. It just says “declined: tap to see reason” with no reason listed. please fix.

### 4/5 — IOS 16.0 issues

*2022-09-15*

Great app but is not working with new IOS 16 update

### 4/5 — Very easy to use to make Deposit

*2021-06-01*

Need calls if checks don't go through

### 5/5 — First security bank

*2022-01-04*

Always nice an helpful easy to do business with an most of the time on line banking works well all in all very happy

## Most praised reviews (1 highest-rated)

### 5/5 — Easy to Use

*2019-01-21*

Love this app. It’s very easy to use, and it’s everything you need in a banking app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*