# First Source — user reviews > 59 indexed App Store user reviews of First Source by First Source Federal Credit Union, rated 4.80/5 from 5,858 ratings. - Source: https://appshunter.io/ios/app/first-source/id430022181/reviews - App overview in markdown: https://appshunter.io/ios/app/first-source/id430022181.md - Rating breakdown: 5★ 5,216 · 4★ 425 · 3★ 97 · 2★ 35 · 1★ 85 ## What do users think of First Source? Overall sentiment: mixed **Pros** - ⭐ Excellent service - 💻 Convenient mobile app - 🏦 Community-focused credit union - 🤝 Helpful staff **Cons** - 🐛 Frequent crashes and stability issues - 📱 Compatibility problems on certain devices - 🔒 Security and login issues - 🔄 Inconsistent app updates **Commonly reported bugs** - Unable to log in after recent update - Check deposit feature not working consistently - Accounts not syncing properly **Most requested features** - Landscape mode support for iPad - Improved transaction details and search - Real-time balance updates - Apple Pay integration ## Newest reviews (10 of 59) ### 2/5 — FS review *2026-07-20, version 4021.2.0* Yall got to big to fast and the customer service sucks now ### 2/5 — Long time member *2025-10-27, version 4018.1.1* I’ve had first source for as long as I can remember banking wise, this new change to the app has made my username and password unusable. I need to get cash out from the bank at the moment, and this has made it impossible. Very disappointing. ### 2/5 — Dissatisfied *2025-04-24, version 4016.2.2* I though the app was really great and until just now. Went to transfer money by way of Zelle from one there to another account at another financial institution. It told me Zelle is. I’ve transferred money from another financial institution by the way of Zelle numerous times to make a loan payment in the past. Now when I need to transfer the other way, it won’t let me. And my loan account is current with extra in my savings. ### 2/5 — Great Service *2024-11-09, version 4015.0.1* Really enjoy being a member of first source, best service around. ### 3/5 — So so *2024-07-26, version 4013.2.0* Love the setup to bad it crashes all the time. Doesn’t seem like they care to fix the issue of it crashing ### 4/5 — Colorization *2024-06-30, version 4013.1.0* Money coming in the bank should be colored green. Everything else is fine for me. ### 2/5 — e-Deposit *2023-06-21, version 4007.2.1* I have to take the picture of my check multiple times before accepted. ### 5/5 — Overall good experience *2021-11-09, version 3019.0.0* I have not ran across any performance issues. ### 2/5 — App won’t startup since last update *2021-07-17, version 3018.0.0* What gives? I’m running ios14.6 on my phone. App won’t start up ever since last update. Just stalls. Please fix this. ### 1/5 — When it works *2021-07-12, version 3018.0.0* When it works, the app is pretty awesome. Your typical functions in a mobile banking app are there but man, oh man, IF it ever works. You can get lucky for one day and then have a week of forever loading into the login screen only to give up because it’s been 5 minutes of the loading circle with no success and at this point it’s easier to drive to the bank or call to check your balance…. ## Most critical reviews (10 lowest-rated) ### 1/5 — My opinion *2025-09-03, version 4018.0.0* I do not like the recent changes that fIRST our Federal credit union has. Online banking is much more difficult , getting through to the telephone line is much more ### 1/5 — Not good app *2025-03-02, version 4016.0.1* I’m a younger kid and pretty good with technology and have this app I hear good things about the bank but this app isn’t much, I’m trying to sign in on my new phone and I have the password written down and it says it’s wrong and I need to reset it, I go to my old device where I’m correctly logged in and reset the password and as im almost done it locks me out of my account, thanks first source, also the app isn’t very much and when I have questions about charges on my account there isn’t much information of the charge it will just say the date money withdrawn and sometimes company but I can’t really investigate any further ### 1/5 — Doesn’t remember *2025-02-09, version 4016.0.1* Lately the app isn’t remembering my phone but when I try to sign in and say remember device it says it already exists. Please fix this bug ### 1/5 — App is unusable for months now on iPad *2023-11-09, version 4010.2.1* First source is great. Incredible credit union. Their app not so much. A few months ago I opened a ticket with them about the developers inexplicably removing landscape view from their iPad app. I’ve never heard back from them and 3 months on still only works in portrait mode which forces my iPad out of locked landscape view. This is literally a check box in Xcode to enable. This doesn’t even touch how the forced a Eula into the log in screen a few weeks ago which only displayed 1 character per line so it was impossible to reach the bottom and accept it so I could use it for paying my bills. You know basic finance stuff. lol but it shows their dev team isn’t top notch and clearly don’t test their work. Sp first source as a credit 5 stars developers 0 so I gave this 2 just for the sake of the credit union itself. ### 1/5 — Not very stable *2023-02-28* STILL CRASHES ALL THE TIME Doesn’t anyone check this before releasing it. Been months no updates. Month and month go by updates very few. And all don’t fix the crashes. Need to log in over and over again. Very poor and no response back to why ### 1/5 — Not very stable *2023-01-31, version 4005.5.0* STILL CRASHES ALL THE TIME Doesn’t anyone check this before releasing it. Been months no updates. ### 1/5 — Don’t like the new update *2022-11-03, version 4005.0.1* Not enjoying the new update. Makes me sign in every time. Snapshot doesn’t work most of the time. I just want to check my balance and last couple of transactions without having to sign in every time. ### 1/5 — Horrible *2022-07-31, version 3023.4.0* This app is always having problems. I have a brand new phone and my husband has a completely different phone and we both have had numerous issues. It also is not the internet connection, as it happens at various locations where it is slow to load and/or doesn’t load at all. When it does work, it is fine. It’s just getting it to work consistently that is the issue. ### 1/5 — App needs improvement *2022-04-22, version 3022.1.2* Since the last update a month ago the app has gotten worse. ### 1/5 — Terrible app *2022-04-18, version 3022.1.2* When it works, it’s okay. 80% of the time I try to use this app it either crashes or I just get a blank white screen. I also do not like that when I first set this app up to access our accounts, the app wouldn’t recognize me. After a way too many phone calls trying to figure out what the problem was, it turns out that First Source automatically defaults to the man’s name in a heterosexual couple. We are living in 2022 & First Source is living in 1950. ## Most praised reviews (10 highest-rated) ### 5/5 — New *2026-08-02, version 4022.0.0* Excited to be a part of first source everyone has been super friendly ### 5/5 — Love *2026-08-02, version 4022.0.0* This app is convenient! It has all the access you need. You can even block your card if it’s lost. ### 5/5 — My Questions *2026-05-08, version 4021.0.2* They have been so patient and helpful with my issues. Thank you easing my concerns. ### 5/5 — First Source App *2025-12-28, version 4019.0.3* The App is very easy to use, very helpful for checking your account and depositing checks. I use it very frequently. ### 5/5 — Best app *2025-11-09, version 4018.1.1* Best app ### 5/5 — Longtime member *2025-07-11, version 4017.2.0* I love my local credit union! I use the online tools all the time and I genuinely feel like they want the economic health of the region to improve. Their approach is community focused and they provide lots of education opportunities. 10/10 ⭐️ ### 5/5 — Love *2024-08-07, version 4013.2.0* This app is convenient! I love it. ### 5/5 — Excellent and continues to improve *2024-06-08, version 4013.1.0* App works very well and does everything I need it to do. They seem to always be updating features and functionality with improvements. I’m not sure what the reviewer who claims the app is unusable on their iPad is experiencing, but I’m using my iPad with the app and it works fine in both landscape and portrait. ### 5/5 — Review *2023-05-16, version 4007.2.1* I have been with First Source for a number of years , my credit wasn’t the best to say the least but Tammy helped me get on the right track, paying debt off and starting me out with a credit card! I’ve since had a few loans , paid them off and my credit score has improved greatly ! No matter what I need , what I ask and need help with their there happily to assist me ! I LOVE MY FIRST SOURCE …. ### 5/5 — General *2022-11-14, version 4005.0.1* I like the ease of using the mobile app I can sit at home in the comfort of my easy chair and pay my bills.I would also like to thank the ladies at the Herkimer office where I do my banking they’re always friendly there’s not a long wait because everybody does their job and a quick and professional manner so a big shout out To the Herkimer branch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*