# First Step Help — Network tests to help support.

> Network diagnostic and support sharing tool for internet troubleshooting. (iPhone/iPad app by First Step Internet, L.L.C..)

- Source: https://appshunter.io/ios/app/first-step-help/id1478309146 (this page in markdown: same URL + `.md`)
- Developer: [First Step Internet, L.L.C.](https://appshunter.io/developer/1478309145)
- Category: Utilities
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 53 MB
- Languages: English
- Released: 2019-10-15
- Data updated: 2026-06-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/first-step-help/id1478309146/reviews.md

## What is First Step Help?

First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan

With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.

Note: The location permission gives us access to additional network data

## Key features

- Network tests and diagnostics
- Share test results with support
- Live View sessions
- Router settings check
- Location data for network analysis

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/first-step-help/id1478309146/reviews.md

### 5/5 — Cool

*2025-03-28*

Great service

## Frequently asked questions about First Step Help

### What kind of network tests does First Step Help run?

First Step Help runs a variety of network tests and diagnostics. These tests are designed to gather detailed information about your internet connection and network setup to aid in troubleshooting.

### How does First Step Help assist with internet support?

After running scans, First Step Help allows you to share the collected diagnostic information with a support representative. This helps them understand your issue quickly and provide a faster solution.

### Can First Step Help access my router settings?

Yes, First Step Help offers a 'Router Check' feature that allows for necessary changes to your router settings. This can be crucial for resolving certain network configuration issues.

### Does First Step Help require any special permissions?

The app requests location permission, which grants access to additional network data. This data is used to provide a more comprehensive view of your network setup for diagnostic purposes.

### What devices is First Step Help compatible with?

First Step Help is supported on iPhones and iPads. It is designed to assist users on Apple's mobile and tablet platforms.

### How often is First Step Help updated?

The latest version of First Step Help is 26.13.0, last updated on May 11, 2026. This indicates a commitment to maintaining and improving the application.

### What is the user rating for First Step Help?

First Step Help has a rating of 3.0 stars from 2 ratings. This suggests that while some users find it helpful, there may be room for improvement based on user feedback.

### Does First Step Help have ads?

No, First Step Help does not contain advertisements. As a free utility, it focuses on providing diagnostic tools without interrupting the user experience with ads.

## Version history (last 5 releases)

### 26.14.0 — 2026-06-08

Bug fixes and performance improvements.

### 26.13.0 — 2026-05-11

Bug fixes and performance improvements.

### 26.12.1 — 2026-03-16

Bug fixes and performance improvement.

### 26.8.1 — 2025-11-27

Bug fixes and performance improvement.

### 26.6.0 — 2025-08-21

Bug fixes and feature improvement

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-12.*