# First United Bank Mobile — user reviews > 112 indexed App Store user reviews of First United Bank Mobile by First United Bank, rated 4.50/5 from 3,807 ratings. - Source: https://appshunter.io/ios/app/first-united-bank-mobile/id1096940973/reviews - App overview in markdown: https://appshunter.io/ios/app/first-united-bank-mobile/id1096940973.md - Rating breakdown: 5★ 2,956 · 4★ 367 · 3★ 113 · 2★ 98 · 1★ 273 ## What do users think of First United Bank Mobile? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 💡 Convenient mobile deposit - 👍 Reliable and efficient - 🔒 Secure banking experience - 🚀 Smooth transactions - 👍 Helpful customer service **Cons** - 🐛 Inaccurate account balances - 🐛 Disappearing pending transactions - 🐛 Glitchy mobile deposit - 🐛 Frequent login issues - 🐛 Outdated app design - 🔒 Lack of security features (e.g. card locking) **Commonly reported bugs** - Inability to see complete account numbers - Missing mobile check deposit option - Disappearing security alert codes - Account to account transfer feature removal - Inconsistent transaction history display **Most requested features** - Add Zelle integration - Improve pending transaction visibility - Provide custom expense categories - Allow editing of personal information in-app - Implement real-time balance updates ## Newest reviews (10 of 112) ### 2/5 — Change it back! *2024-05-14, version 10.0.5902* This app has been reliable and good, but they recently changed it and it’s really frustrating now. 60% of the screen is now taken up with “Financial Tools” and some “discover how to achieve your financial goals” nonsense. I’m not logging into my app to see the same messages about stuff I don’t care about every time; I’m here to access my accounts. What’s even worse, that stuff loads later, so every time I click on one of my accounts to view it, at the last moment as I click, the screen changes, and it registers that I’ve clicked something else. Look, you want us to be paying customers…. But the people using your app already ARE paying customers! Leave us alone and just let us access our accounts! Change the app back, please!! ### 4/5 — It’s Good ENOUGH *2024-04-02, version 10.0.5902* Good enough but could be MUCH better! Hate that deposits and debts are sometimes not taken and given in real time which can throw your total account balance way off sometimes it takes days for it to even out and get back on track which stinks if you don’t know what you’re spending. Need them to stop doing so much “maintenance” that is throwing off everything and delaying my accounts statuses. Hard to pay bills and keep track of money that way. ### 2/5 — It works during business hours *2024-03-24, version 9.1.5810* The app rarely shows an updated balance on weekends and after hours. I’m normally on top of it but in the last couple of weeks they hit me with overdraft fees bc my account showed money so I didn’t deposit any. I understand things may take a while to post but as an example, I paid my cc bill of $220 it’s posted as paid on my account. There’s been no pending or posted charge on my bank account fri-sun but it’ll be gone Monday morning. Having that happen with most transactions and you lose track. ### 2/5 — Please fix this issue! *2023-09-06, version 9.1.5808* When I want to edit my security alerts or remove one, I need to have a security code to do so. But it never shows me the code. The section where it would be at is blank. ### 2/5 — Bring back the account to account *2023-09-03, version 9.0.5800* Bring back the account to account transfer option it’s the only thing I use. ### 1/5 — Mobile Check Deposit Disappeared On The App? *2023-09-02, version 9.0.5808* After the last update three days ago, version 9.0.5805 (build 108), mobile check deposit in the left hand menu no longer appears as an option. A representative at the Durant office was clueless as if he had never heard of that. My internet connection is working well as my balance is shown with current debits. If I cannot have access to mobile check deposit I might as well find another bank to do business with. ### 3/5 — It works fine enough *2023-08-18, version 9.0.5800* I don’t personally find the organization of menu options very intuitive. As well, compared to other banks I’ve recently used, I’ve noticed the pending items will disappear for a day or so before finally posting. Which is not helpful if you don’t get around to reconciling your account every day. I didn’t have that issue of transactions disappearing at say Bank of America. Ultimately though, it does the job fine enough. ### 4/5 — Vince *2023-08-08, version 9.0.5800* Very convenient except when, for no reason, the one-touch option just disappears🤷🏻‍♂️ ### 5/5 — Easy to use *2023-08-03, version 9.0.5800* Very easy to use. ### 5/5 — Rate5 starts5 *2023-08-02, version 9.0.5800* Very good service great people ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs improvement *2026-07-31, version 13.0.260601* App seems to be days or weeks behind. You deposit money check the website and it shows current balance but the app takes weeks to catch up. Just use the internet sign in not the app. Do better it’s 2026. Also get with the times on tap to pay. ### 1/5 — Bank app *2026-07-22, version 13.0.260601* I have not been able to open my app since I have downloaded the update ### 1/5 — New update *2025-05-21, version 10.0.5902* My phone is older, and I can’t update the app to look at my bank account because i don’t have ios 16 ### 1/5 — Can’t use app *2025-04-09, version 10.0.5902* Can’t use app because I have iPhone 11 ### 1/5 — I have an older phone *2025-04-08, version 10.0.5902* I have an older phone and I like my old phone. You are penalizing one of your customers because I don’t need a newer phone. I can’t access my account now because you have chosen to go with software that I don’t have. Shame on you! ### 1/5 — App Update *2025-04-08, version 10.0.5902* Now that the App has been updated I can no longer use the App. I have an older phone so now it’s of no use to me. I have to go across town to deposit checks instead of using mobile deposit. This stinks ### 1/5 — ‘Account to Account’ Gone! *2025-03-02, version 10.0.5902* The new update has taken away the ‘Account to Account’ payment feature. This is extremely inconvenient and means I now need to physically go to the bank to pay certain bills when I used to just pay them from the app. Please add the Account to Account feature back!!! ### 1/5 — Zelle under investigation. *2024-08-19, version 10.0.5902* As of August 19, 2024 there are, l think, four different investigations into Zelle & their affiliated banks for failure to honor fraudulent scam refunds, failure to protect customers, and failure to safely guard personal bank accounts from hackers. To follow updates simply google search “Zelle” + “investigation” + “fraud”. ### 1/5 — Super Annoying *2023-12-03, version 9.1.5810* This app unlinks my account info every other week for absolutely no reason. It’s so annoying to link it back each time. A monkey could have done a better job designing an app. ### 1/5 — The Balances Are Never Correct *2023-11-19, version 9.1.5810* I’m not sure why the balances are never accurate. I never had balance issues with Wells Fargo app but with this app you can’t trust that the numbers are accurate, especially at night or on weekends. ## Most praised reviews (10 highest-rated) ### 5/5 — Intro Dashboard *2024-01-12, version 9.1.5810* Gives you all the information on the first screen for all of your accounts with out jumping thru hoops ### 5/5 — Great app *2023-11-10, version 9.1.5810* Easy to use! Very convenient! ### 5/5 — Mobile App *2023-09-16, version 9.1.5808* The ease of convenience is amazing. I’m happy with my service! ### 5/5 — So handy! *2023-08-30, version 9.0.5800* Efficient, easy to use, reliable!!’ ### 5/5 — Great App *2023-08-24, version 9.0.5800* Using for over a year and it is very good. ### 5/5 — Awesome *2023-08-15, version 9.0.5800* Great app nothing more I can say ### 5/5 — Safe *2023-08-14, version 9.0.5800* Thank y’all for always making sure you’re costumers are safe . ### 5/5 — Ez breezy *2023-08-10, version 9.0.5800* Self explanatory, at your fingertips! ### 5/5 — Account owner *2023-08-07, version 9.0.5800* Great help….love this deposit app ### 5/5 — Great Aplicación *2023-08-06, version 9.0.5800* It’s easy to use Love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*