# First Western Bank — user reviews > 19 indexed App Store user reviews of First Western Bank by First Western Bank, rated 4.88/5 from 1,129 ratings. - Source: https://appshunter.io/ios/app/first-western-bank/id1562167537/reviews - App overview in markdown: https://appshunter.io/ios/app/first-western-bank/id1562167537.md - Rating breakdown: 5★ 1,023 · 4★ 53 · 3★ 13 · 2★ 4 · 1★ 10 ## What do users think of First Western Bank? Overall sentiment: positive **Pros** - 🚀 Easy to use app - 👍 Excellent customer service - 🚀 Efficient account management - 👍 Sense of security and familiarity - 👍 Friendly and personalized experience **Cons** - 🐛 Issues with mobile deposit - 🐛 Slow balance updates - 🔒 Restrictive debit card policies **Commonly reported bugs** - App crashes - Compatibility issues with older devices **Most requested features** - Older app version availability - Dark mode option ## Newest reviews (6 of 19) ### 5/5 — Updates *2024-04-11* Has always been helpful and easy to navigate. Would it be possible to leave an older version still available though because the latest update just went beyond my current IOS. D’: ### 5/5 — The Best *2023-06-05, version 3.2.0* Tor and his team are the best! Their customer service is 5 star plus! Sammy D ### 5/5 — Bernice Wallace *2022-11-03, version 2.46.0* For the most part, I am very happy with the service providers at this bank . Fort Smith, AR ### 5/5 — Great bank *2022-07-24, version 2.43.0* Been with them fo awhile they go the extra mile ### 5/5 — First western review *2021-12-21, version 2.37.0* Hi everyone! If you have ever wanted to feel like you’re walking or even going through a drive Thru where it seems everyone knows you on a personal level, is always truly friendly ( not because they have to) and always is willing to work with you at any given time… this is definitely the bank to use!;). I have banked here for several years now and when I’ve had financial difficulties or just regular issues trying to figure out maybe something on the App, the people here will literally walk you through every step of the way… right there even in the drive - Thru! During my financial issues, they have worked with me and even removed late fees! I only wish they had more banks in the area , because there is no other bank I would go to;) Thank you ALL for being so kind at all times, professional and going above and beyond any expectations! Happy Holidays, 🎄 A very satisfied customer, Dawn Mason ### 5/5 — Thank you Note!! *2021-09-27, version 2.34.1* Christine in lobby and Karen in drive through are awesome! Every time I I come in the two that help me most and there just great! Thank you Christine and Karen! Have a wonderful week! ## Most critical reviews (10 lowest-rated) ### 1/5 — App needs work *2024-04-04, version 3.10.1* Takes too long to update the correct balance amount ### 3/5 — Not good *2025-03-17, version 3.21.0* After 32 years of banking here you seem to have decided that you’re my mother and not a bank. Not giving me another debt card because I’ve used up my 6 in 6 months. Which I knew nothing about. And happens to be in store rule. You did it now. Never another good word about this bank. ### 3/5 — Doesn’t always work *2023-10-19, version 3.7.0* I’ve had to cal the bank several times because mobile deposit doesn’t work ### 5/5 — Best banking app *2026-05-31, version 3.33.0* I like the messaging option, I usually get a response in minutes ### 5/5 — Dr.DowPursley *2026-05-19, version 3.33.0* Great service, great leadership, Great Advice from Tor! Thanks ### 5/5 — Outstanding Customer Service *2026-05-04, version 3.33.0* I have NEVER had a bad experience with the staff at First Western Bank, at any of the branches I’ve used. They are always friendly, prompt, and helpful with any questions I may have regarding my account. I really enjoy being able to speak with an actual person and not getting “thrown into an automated AI mess”. My recommendation is always First Western Bank for prospective customers. Thank you for what you do for the community! ### 5/5 — Good Bank *2025-12-28, version 3.29.0* First Western has been a very good bank for our family. I like that I can manage our children’s debit card spending limits right from my phone. ### 5/5 — The Best *2025-11-26, version 3.29.0* The best bank in Northwest Arkansas great locations. Excellent customer service would highly recommend. ### 5/5 — App info *2025-08-13, version 3.25.1* Let be how easy the app is and communicating and real time accounting ### 5/5 — Family *2025-08-08, version 3.25.1* FWB - is more than a Bank to me . The Bank I have been with for 30yrs it is like familiar friends and family ! The bank gives me a sense of security in my life . I could never use another bank .. ## Most praised reviews (3 highest-rated) ### 5/5 — App Rating *2025-01-30, version 3.19.1* I like this app. I give it 5 stars. Good bank. ### 5/5 — Service *2024-12-23, version 3.18.0* Great bank! ### 5/5 — Always efficient *2024-05-07, version 3.5.0* Easy to navigate app, haven’t run into technical problems and I’m always able to access and navigate my account easily. Sadly I cannot use the app right now as it is no longer accessible with my older phone as it requires IOS 16. It would be helpful if there were older versions available so that I could still access it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*