# Firstar Bank Mobile — user reviews > 55 indexed App Store user reviews of Firstar Bank Mobile by Firstar Bank, rated 4.80/5 from 1,463 ratings. - Source: https://appshunter.io/ios/app/firstar-bank-mobile/id621435515/reviews - App overview in markdown: https://appshunter.io/ios/app/firstar-bank-mobile/id621435515.md - Rating breakdown: 5★ 1,274 · 4★ 106 · 3★ 34 · 2★ 16 · 1★ 33 ## What do users think of Firstar Bank Mobile? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient - 🔒 Secure features - 💡 Helpful for budgeting **Cons** - 🐛 Frequent log-outs - 🔑 Inconvenient login process - 🔍 Limited account management features - 💤 Outdated user interface **Commonly reported bugs** - Face ID not working consistently - Login information not saved - Slow performance after updates **Most requested features** - Facial recognition login - Ability to name/rename accounts - Display deposits in different color - Improved 2FA user experience ## Newest reviews (16 of 55) ### 3/5 — Has potential *2026-07-30* Would be a five star review if we could actually receive push notifications of transactions on our phones. Thankfully I’ve gotten into the habit of checking it every day or else I would’ve missed a double charge. ### 3/5 — Love the people and bank *2025-10-09* I love the bank. I just wish there was more than one ATM in Muskogee. I also wish that we had the ability to lock our debit cards. ### 2/5 — Annoyed *2025-07-12* Even though I have the app set for face I.D. It randomly logs me out. Then I have to find all my info and re-enter and set it back to facial recognition. Extremely annoying because it’s always when I’m needing information quickly. ### 3/5 — Barely functional *2025-07-04, version 6.0.0.8174* Convenience is lacking. When entering the code for 2FA, the continue button is in the upper right corner, under the text alert message. Not thoughtful. Put the button under the code and push the Resend Code link further down Also, the initial account view is useless. If you can’t show all accounts right away, at least present the top viewed accounts. The current list view isn’t relevant. ### 2/5 — could be better *2025-06-29, version 6.0.0.7332* Face ID never stays working on my phone and who wants to sign in all the time. And I do not want my full account number on my app ### 5/5 — Excellent *2025-06-26, version 6.0.0.7332* Fluid and easy to use! ### 5/5 — Senior single lady *2025-06-26* I use this app to help in budgeting. It’s been a tremendous asset! As a Senior knowing where my finances “stand” provide peace of mind during uncertain times. ### 3/5 — Tina Parsons *2025-05-27* I wish deposits were a different color. I have gotten refunded a couple of times for things and it is hard to find the transaction. The app is not very user friendly. ### 5/5 — I’m not sure *2025-05-02, version 6.0.0.5680* Helps me get daily updates ### 3/5 — Mobile app *2025-04-07, version 6.0.0.5680* Bigger print ### 2/5 — Awful *2025-03-26, version 6.0.0.4901* I have to resign in all the time. It won't save my login very frustrating. Last app was much better! ### 5/5 — Bank app *2025-03-26, version 6.0.0.5680* Fantastic ### 5/5 — First star banking *2025-03-25, version 6.0.0.4901* Wonderful people!! All have helped me out of the messes I get myself into. So thankful I changed to this bank. ### 5/5 — Wonderful *2025-03-24, version 6.0.0.4901* AWESOME!!!!! ### 5/5 — Firststar mobile app *2025-03-21* This app makes it so convenient to check my account balances transfers, etc.. The security features are extraordinary and gives me confidence that my accounts are safe from outside hackers. ### 5/5 — I liked *2025-03-19, version 6.0.0.4901* I’m happy be with this bank ## Most critical reviews (10 lowest-rated) ### 1/5 — Never works as should *2025-10-15, version 6.0.0.11213* This app does not work like it should, I have tried to get Face ID several time and it just won’t let me. I’ve tried several times ### 1/5 — Issues *2025-08-01* 1. This app makes me log in EVERY SINGLE TIME. I wish I could use a 4 digit pin like on my Arvest Bank app. I also wish it would remember me from the last time I logged in. 2. I can’t name or rename my accounts from this app. I have to open my accounts from a pc in order to edit the account names. As someone who regularly uses over a dozen bank accounts, this is important to me and my business partner. ### 1/5 — Never saved information *2025-07-01, version 6.0.0.7332* I have to constantly put my information into the app in order to login it saves it once few times. It’s very frustrating. ### 1/5 — Poor UI and Mobile Features *2025-04-22* Very disappointed with this bank mobile banking. The user interface feels outdated and the mobile features are extremely limited, especially when compared to FNB Sallisaw. Basic tasks are frustrating and the app lacks the convenience and flexibility modern banking should offer. ### 1/5 — Why won’t it remember me!?! *2025-03-18* I never had a single problem with the app remembering my log in information until the most recent “update”. Now I have to input my user ID & select “remember my ID” about 90% of the time. Very disappointed in this update. It makes things harder instead of easier. ### 1/5 — App *2025-03-18, version 6.0.0.4901* I don’t like the new app at all. It’s not easy to use & can be confusing at times. I would love to have the old one back. ### 1/5 — Not Good *2025-03-17, version 6.0.0.4901* If you’re looking for a bank app that just has the bare minimum essentials, no control and just see activity. This app is for you. ### 1/5 — Not a good update *2025-03-17, version 6.0.0.4901* This update locked me out at first and is better than the last but still behind the times from other apps. Trying to link another account is still pending after two weeks. ### 1/5 — Update reduces useability *2021-09-24, version 5.0.0.2138* The latest update killed FaceID login! Surely someone else has complained about this! ### 1/5 — What happened to Face ID *2021-07-15, version 5.0.0.1283* And why do I have to constantly enter my period!?! And then on top of that I have to answer security questions!!! Tell me why! Please and thank you ## Most praised reviews (10 highest-rated) ### 5/5 — new subject *2026-07-20, version 6.0.0.17706* good 5 select star light ### 5/5 — I liked *2026-05-19, version 6.0.0.16125* I’m happy be with this bank ### 5/5 — First star banking *2026-05-17* Wonderful people!! All have helped me out of the messes I get myself into. So thankful I changed to this bank. ### 5/5 — Mobile app *2026-04-20* I love my first star mobile app. I use it several times a day to keep up with my money deposited and checks written that have cleared the bank. I don’t know what I would do without this important app. If you are not currently using it, you should download it on your mobile phone. ### 5/5 — Great bank *2025-09-02, version 6.0.0.9639* Easy app for a great bank ### 5/5 — Easy peasy *2025-07-01, version 6.0.0.7332* This app is easy to use. Convenient too ### 5/5 — S Albrandt. *2025-07-01, version 6.0.0.7332* Love this app . Very helpful ### 5/5 — Convenient *2025-06-28* Easy to use and very convenient can check when I’m on the go ### 5/5 — Love the convenience *2025-06-28, version 6.0.0.7332* Excellent!! ### 5/5 — Very easy to use *2025-06-28* Would recommend to anyone --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*