# FirstBank Digital Banking App — user reviews > 54 indexed App Store user reviews of FirstBank Digital Banking App by FIRSTBANK PUERTO RICO, rated 3.66/5 from 1,481 ratings. - Source: https://appshunter.io/ios/app/firstbank-digital-banking-app/id1446785581/reviews - App overview in markdown: https://appshunter.io/ios/app/firstbank-digital-banking-app/id1446785581.md - Rating breakdown: 5★ 793 · 4★ 159 · 3★ 97 · 2★ 92 · 1★ 339 ## What do users think of FirstBank Digital Banking App? Overall sentiment: negative **Pros** - 👍 Excellent service - 🚀 Easy and efficient - 💡 Great app with many options **Cons** - 🐛 Buggy and unreliable - 👎 Complicated and not user-friendly - 🕰️ Slow and outdated - 🔒 Security and login issues **Commonly reported bugs** - Deposit check feature not working properly - Login and authentication problems - Inconsistent app behavior and crashes - Incorrect account balance and transaction data **Most requested features** - Add external account linking and transfers - Improve transaction history and balance visibility - Implement 2-factor authentication for security - Enhance mobile check deposit functionality - Provide more customization and notification options ## Newest reviews (12 of 54) ### 2/5 — Digital banking app *2023-06-14* I would like to do more with the app such as - swipe to view account balances (quick view) without logging in - be able to add or link an external account and transfer between accounts - view at least 6 months if transactions history for each account - I would like the option to view or hide account details to include full routing and account number **Developer response:** Hello. Is there any specific issue with the current version of the app? We'd like to assist you. ### 3/5 — Transfer *2022-09-23, version 1.16.0* I’m having issues transferring between accounts in the same back. Please fix. ### 2/5 — Digital banking app *2022-05-13, version 1.14.0* I would like to do more with the app such as - swipe to view account balances (quick view) without logging in - be able to add or link an external account and transfer between accounts - view at least 6 months if transactions history for each account - I would like the option to view or hide account details to include full routing and account number ### 2/5 — Useless *2022-01-25, version 1.14.0* This app doesn’t give me any details about my account, it seems that doesn’t update like it should,, already make a payment 2 weeks ago and still sowing last month data, what a wordless app for a bank app. ### 3/5 — Com’on people…. *2021-09-05, version 1.13.1* You can do better than this. Very complicated to make checking deposit transactions. ### 2/5 — More settings needed *2021-09-04, version 1.13.1* The app does not allow a new payee to be added. A person can not set alerts for one’s credit card(ie alert that a charge has been made, what the current balance is on a given day). ### 2/5 — Problems depositing checks *2021-07-14, version 1.13.1* Can’t deposit my check. When I go to the deposit check section and it says to choose account, I touch there and it says “there are no accounts available” ### 2/5 — Needs to be English!!!! 🤨 *2021-05-11, version 1.13.1* News & information is being sent to me in Spanish instead of English as per my request. Easier than the old app to navigate, it still is a bit awkward. This app makes you sign in twice. Very annoying. ### 1/5 — What’s even the point *2021-04-20, version 1.13.1* This app is terrible, you put in the correct info for your log in and it still does not work, an app is supposed to be of convenience and this app is not I wish I could give it no stars a waste of coding😒 ### 1/5 — Loggin Problem *2021-04-03, version 1.13.1* After the last update it is impossible to log in ither by finger print or by password. App is completely locked and shows it as open, but is closed. ### 2/5 — Deposit check in app *2021-02-02, version 1.11.0* The deposit check in First Bank app does not work appropriately. I always get a message that my deposit did not go thru. ### 3/5 — News feature *2021-01-13, version 1.11.0* Does not switch from Spanish to English ## Most critical reviews (10 lowest-rated) ### 1/5 — This is not good *2023-07-07* This app defeats the purpose of agile, timely and precise transactions between client and banking services. First of all, the ads and offers on the start page are unnecessary and tasteless. You need ads? Send them as a message and offer the option to disengage. Secondly, the app looks and works pretty much like the drop down menu of a slow computer on Windows 97. I know for a fact that most programmers were not even born on those times, still they have managed to repeat such unremarkable feat. I connected PayPal to my account. Other banks post the transfers immediately, but not here. I posted a transfer two days ago and it is still pending payment. Out of kindness , I won’t continue. Honestly, you should seriously consider to invest on an app designer that delivers. ### 1/5 — Trash *2023-01-14, version App para iOS 1.17.0* As trash as the bank itself. I closed my checking account, credit card and hopefully soon I will be done with my car leasing. The app is garbage. These people are banking in 1999. On top of that service is horrible. They make simple transactions extremely complicated. Closing a credit card took 4 phone calls and a branch visit, and God forbid you need to buy a "marbete" for your leased car. Always stressful. This financial institution should close forever. ### 1/5 — Worst experience *2022-08-20, version 1.15.0* This app format is terrible. Simple things like payment due date doesn’t appear which is of course on purpose! Also getting access to and updating source of payment is very difficult. ### 1/5 — Basic Functionality not Present *2022-05-14, version 1.14.0* This app runs absurdly slow and is not capable of performing basic functions such as setting a payment date for a credit card. Whenever I log in I get an email saying there’s a duplicate session. Whenever I make a payment I get two emails with the same information. All in all it is very apparent that the developers were not given sufficient budget to build something truly competent. ### 1/5 — Not too friendly *2022-03-16, version 1.14.0* Not simple is complicated Don’t offer options to pay with future dates it take you to same options…. it takes too long to upload ### 1/5 — Upsetting customer app *2021-12-07, version 1.14.0* After my account has been migrated to this bank, I set this app with my credentials, and used it a first time with no problem. The second time, it does not recognize my pass, so I needed to create another one. Well, thanks to this upsetting app, the lousiest one of its kind, my account has been blocked, and I cannot unblock it. I’ve answered all my secrets questions, and it doesn’t recognize any of my answers, which are the same, with no changes, of my former bank. Now I have to call the bank for unblock my account, to do my transactions. Very disappointed with it. **Developer response:** Greetings and thank you for contact us. For security reasons, if you enter your password incorrectly three times, Digital Banking will block the account and send you an email notifying you. If you are a registered user, you can unlock yourself. • Desktop: click on “Forgot your username?”. Enter your secret answer and your email to receive a temporary password (it may take a few minutes to be sent). Enter the temporary password (you can copy and paste) and Digital Banking will ask you to create a new password. To access your account, enter your new password and click again. • App: click on “Forgot your username or password?”. Fill in the fields and press "Confirm" to receive a temporary password to your email (it may take a few minutes to be sent). By entering the temporary password, the application will ask you to create a new one. Access your account with your username and your new password. Should you require additional information please reply to this message or call our FirstLine Solutions Center at 787.725.2511 or 1.866.695.2511, Sunday to Saturday from 6 AM to 9 PM. ### 1/5 — Horrible *2021-11-15, version 1.14.0* App is completely horrible. It keeps saying that the information entered is incorrect like I don’t know my own personal information. The point of having the app is to make life easier when it comes to see your statements. ### 1/5 — Not show the real balance and transactions *2021-09-11, version 1.13.1* This app does not show the real balance and transactions. Users, do not trust the app. Call the bank directly or go to the website, but the app does not work. This can cause problems for false quantities of money for the automatic payments. ### 1/5 — Bill pay not available on my ipad. *2021-08-18, version 1.13.1* The new system is not user friendly. Some of my bill pay accounts are not on the new system and I can’t add in new Payees. I have called seeking help to no avail. The new system is a failure. ### 1/5 — App is a retrograde of 21st century *2021-05-05, version 1.13.1* App is a retrograde of 21st century banking. Mortgage loan appears and disappears liberally and the bank personnel doesn’t have any credible explanation. It’s shameful for the First Bank of Puerto Rico because the app is being promoted as the most recent step of the institution in modern and digital vank. ## Most praised reviews (10 highest-rated) ### 5/5 — Service with Apple *2023-07-22* Service with Apple is excellent I am very glad that Apple exists it is the most confident way to work with all your information you’re surely Raymond ### 5/5 — Service with Apple *2023-06-23* Service with Apple is excellent I am very glad that Apple exists it is the most confident way to work with all your information you’re surely Raymond ### 5/5 — First bank *2022-11-11, version App para iOS 1.17.0* I just opened account with first bank. I’m pretty satisfied with it. I’m just trying to figure out how I can get notifications of debits and credits via text messages. Like other banks do. I will call bank or visit to find out. But otherwise very good bank. Very good options. ### 5/5 — Service with Apple *2022-04-12, version 1.14.0* Service with Apple is excellent I am very glad that Apple exists it is the most confident way to work with all your information you’re surely Raymond ### 5/5 — Great app *2021-09-29, version App para iOS 1.13.2* I was with Santander then they sold us off to Firs t bank but tbh I couldn’t be more happy! 10/10 with this app! ### 5/5 — Checking account *2021-07-02, version 1.13.1* Nice service ### 5/5 — First bank *2021-06-19, version 1.13.1* Great app. Easy and efficient. Can’t complain. ### 5/5 — At first Complicate *2020-02-04, version 1.7.1* When installing it it is a bit complicated to understand it since only photographs are seen and does not explain how to open your accounts. In the upper left there are small lines and then you access everything. I think they should put fewer giant photos and more access to accounts. Not everyone has good vision to notice such tiny things ### 5/5 — Great App *2019-03-24, version 1.0* Improved functionalities. Very nice APP and easy to use. Love to use Check Deposit!!! ### 4/5 — Perfect, but one thing is missing *2021-07-01, version 1.13.1* Please make access difficult to hackers with some sort of 2-step authentication. I suggest using an Authenticator application. I don’t think my assets are safe using just a password. This will make the application 5-star. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*