# FirstBank Mobile App — user reviews

> 13 indexed App Store user reviews of FirstBank Mobile App by FirstBank, rated 4.77/5 from 1,070 ratings.

- Source: https://appshunter.io/ios/app/firstbank-mobile-app/id676114405/reviews
- App overview in markdown: https://appshunter.io/ios/app/firstbank-mobile-app/id676114405.md
- Rating breakdown: 5★ 906 · 4★ 66 · 3★ 25 · 2★ 8 · 1★ 25

## What do users think of FirstBank Mobile App?

Overall sentiment: negative

**Pros**

- 💻 Convenient online banking
- 🤝 Friendly and helpful staff
- 🔑 Complete 24/7 account access

**Cons**

- 🐛 Frequent app crashes
- ⚠️ Limited app functionality
- 💸 Excessive fees for document retrieval

**Commonly reported bugs**

- App won't open
- Certain features constantly down

**Most requested features**

- Mobile check deposit
- Ability to view savings account details

## Most critical reviews (10 lowest-rated)

### 1/5 — FirstBank

*2026-02-15, version 25.1.70*

I have never had an app mess up more then this one. considering every time I try to take a look at my account it has a problem. I end up having to call my bank just to get in the account

### 1/5 — Literally doesn’t work

*2023-10-18, version 23.1.70*

Doesn’t work

### 1/5 — Constantly crashes and very limited access

*2023-03-10, version 22.2.41*

I find it interesting that the app crashes while opening and certain features are “down” ( even on their website) during tax season when you need documents from your account so they force you to pay $20 an hour for a research fee to retrieve all of the documents and print them so you can pick them up. Which may take however long they “say” they spent time working on it. Very clever way to make extra money FirstBank. I will most definitely be more diligent on keeping paper documents instead of digital.

### 1/5 — Can’t get app to open

*2023-02-23, version 22.2.41*

App won’t open.

### 1/5 — Junk

*2022-04-29, version 21.3.40*

The app has many issues, one being it never works

### 2/5 — Hit and miss

*2020-12-31, version 20.2.60*

Lots of issues with app. Do not depend that it will work.

### 3/5 — Add to

*2020-11-30, version 20.1.200*

Needs more stuff that can be done from app.
Like be able to read savings account just like checking.

### 4/5 — Simon Ratcliff

*2015-08-31, version 4.7.153*

We moved about 3 hours away and this app has been a blessing for us. We absolutely love David and his family/employees. I would love to see a "Mobile Deposit" feature roll out in the near future! Keep up the good work! As always thanks!!!

### 5/5 — …

*2022-05-29, version 21.3.40*

Show Me the Money!!

### 5/5 — Online banking

*2021-07-24, version 20.2.80*

This app is awesome almost as good as Royce Manion First bank has been my bank for years I love my bank and now this app on my phone makes it so much easier for me to take care of business on the fly thank you First bank  of Colgate and Atoka you’ve helped make my life  even easier  kudos kudos kudos

## Most praised reviews (3 highest-rated)

### 5/5 — Love our Bank

*2019-02-07, version 18.2.80*

We just switched over from BancFirst and we absolutely love The complete access that we have 24 hours a day to our account. We are Really happy with the snapshot deposit option. The staff is amazing they know how to answer all of our questions and are very friendly. We now feel like we are taken care of with all our banking needs. Thank you FirstBank in Hugo OK for everything

### 5/5 — Convenient

*2016-06-14, version 4.7.153*

Everything I need in a mobile banking app!

### 5/5 — Extremely Convemient.

*2013-08-10, version 2.5.23*

Looks better than the previous "Touch Banking" app that was being used.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*