# FirstBank Tu Banca Digital App — user reviews > 393 indexed App Store user reviews of FirstBank Tu Banca Digital App by FirstBank Puerto Rico, rated 4.80/5 from 36,831 ratings. - Source: https://appshunter.io/ios/app/firstbank-tu-banca-digital-app/id6443725978/reviews - App overview in markdown: https://appshunter.io/ios/app/firstbank-tu-banca-digital-app/id6443725978.md - Rating breakdown: 5★ 33,191 · 4★ 2,135 · 3★ 612 · 2★ 245 · 1★ 648 ## What do users think of FirstBank Tu Banca Digital App? Overall sentiment: negative **Pros** - 🚀 Excellent app, very reliable and simple - 🚀 Friendly, professional, knowledgeable, kind and helpful customer service - 👍 Friendly app, easy to manage accounts - 👍 Better than ever app, easy to navigate **Cons** - 🐛 Account freezing issues, difficult to unfreeze - 🐛 Unreliable web page, login issues - 🐛 Lack of detailed information, poor user experience - 🐛 Limitations in app functionality, customer service unable to help - 🐛 Crashes when trying to deposit checks **Commonly reported bugs** - Check deposit feature not working, camera issues - Login issues, unable to access accounts - Crashes when trying to deposit checks - Compatibility issues with new devices **Most requested features** - Dark mode option - Touch ID/Face ID support - Ability to transfer between accounts - Improved check deposit functionality - More detailed transaction history and information ## Newest reviews (17 of 393) ### 3/5 — Muy lento *2026-08-14, version 3.1.0* Tardan demasiado en reflejarse las compras o pagos ### 3/5 — Sugerencia *2026-07-31, version 3.1.0* Encuentro oportuno que esta aplicación tenga acceso a las billeteras digitales de los dispositivos móviles. ### 5/5 — Excelente app *2026-07-28, version 3.1.0* La mejor app que he usado en mi vida ### 5/5 — Clean easy *2026-07-27, version 3.1.0* Good app. Clean and easy to use ### 5/5 — Mga1960 *2026-07-27, version 3.1.0* La Sra Amalia barrios me atendió excelente en la sucursal de Manati ### 5/5 — Muy duros *2026-07-26, version 3.1.0* ❤️ ### 5/5 — Excelente Servicio *2026-07-22, version 3.1.0* Me ayudaron a resolver un problema con mi app con mucha paciencia y amabilidad ### 4/5 — Descripción de los pagos *2026-07-15, version 3.0.2* Necesitan mejorar la descripción de las transacciones que se hacen diario y donde fueron. Se reflejan muy tarde o con ninguna descripción. ### 5/5 — Annette1593 *2026-07-09, version 3.0.2* La Sra Amalia barrios me atendió exelente suc manatí ### 5/5 — Daniel$1 *2026-07-08, version 3.0.2* La Sra amalia barrios suc de Manatí me attention excellent ### 5/5 — Blanca Padilla *2026-07-08, version 3.0.2* Muy bueno ### 5/5 — Haydee3010 *2026-07-03, version 3.0.2* La Sra Amalia barrios me atendió excelente suc de manatí ### 5/5 — Suc manatí *2026-07-01, version 3.0.2* Excelente Sra Amalia barrios ### 5/5 — Friendly *2026-06-27, version 3.0.2* Friendly when you get there, aporoachable and helpful ### 5/5 — Renegade la sea *2026-06-22, version 3.0.2* La sra amalia barrios me attention excellent en sucursal de manati ### 5/5 — Kemmyl *2026-06-17, version 3.0.2* La Sra Amalia barrios me atendió excelente suc Manati ### 5/5 — Klaus *2026-06-16, version 3.0.2* La Sra Amalia barrios m atendió excelente suc Manati ## Most critical reviews (10 lowest-rated) ### 1/5 — Petty *2026-08-24, version 3.1.0* It locks for nothing and is a pain to unlock it. I will have to take my business somewhere else. ### 1/5 — Not a private bank service level *2026-08-13, version 3.1.0* Charges a wire transfer fee AND commission to send a domestic wire. Hardly any interest earned on cash balances etc ### 1/5 — No sirven *2026-07-27, version 3.1.0* No sirven ### 1/5 — Why *2026-06-03, version 3.0.2* Why does this app(like, only this banking app) constantly keeps blocking me from logging in? Fix this issue. ### 1/5 — Dolor de cabeza *2026-06-02, version 3.0.2* Constantemente me bloquea el nombre de usuario y toma tiempo y paciencia desbloquearlo ### 1/5 — No option to lock or put a hold on cards *2026-02-08, version 3.0.2* Why can’t I lock my cards from the app or webpage this sucks ### 1/5 — Víctor Cuebas *2026-01-21, version 3.0.2* Bad ### 1/5 — Incompetent bank *2025-12-10, version 3.0.2* This bank should be closed down. The incompetence is alarming. ### 1/5 — Security blocks me all the time *2025-11-15, version 3.0.2* I’m constantly being blocked by the app and process to to recover password is confusing for me imagine people who aren’t technologically. ### 1/5 — Ven Consuélame de Noel Vega Gracía *2025-10-21, version 3.0.2* Ven Consuélame de Noel Vega García ## Most praised reviews (10 highest-rated) ### 5/5 — Kamila *2026-08-31, version 3.1.0* La Sra Amalia barrios me atendió excelente suc de Arecibo 2 ### 5/5 — First Bank *2026-08-29, version 3.1.0* El mejor banco💪 son los mejores! ### 5/5 — Anabel *2026-08-24, version 3.1.0* La Sra Amalia barrios en la suc de manatí me atendió excelente ### 5/5 — Barbero98 *2026-08-11, version 3.1.0* La sra amalia barrios suc de manati me atendió excelente ### 5/5 — Account Blocked *2026-08-09, version 3.1.0* Shalimar Aponte, CSR, provided truly excellent service. She went above and beyond to ensure that all security protocols were properly followed and that my personal and banking information remained protected throughout the process. Her attention to security, professionalism, and commitment to protecting customers’ information are exactly what I expect from a financial institution. She demonstrated how seriously FirstBank takes the responsibility of preventing unauthorized access and protecting sensitive customer data. Thank you, FirstBank, for having professionals like Shalimar looking after your customers. And thank you, Shalimar, for your outstanding service, professionalism, and dedication. You are truly the best of the best! ### 5/5 — Rosalina *2026-08-04, version 3.1.0* La Sra Amalia barrios me atendió en la suc de manatí exente ### 5/5 — angelica cheverez *2026-08-01, version 3.1.0* me atendio ### 5/5 — Perlas 2 *2026-07-31, version 3.1.0* La Sra Amalia Barrios me atendió excelente en la sucursal de Manati ### 5/5 — First Bank Trujillo *2026-07-31, version 3.1.0* Muy profesionales ### 5/5 — adrian *2026-07-29, version 3.1.0* execelent amalia barrios suc manati --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*