# FirstCNB — user reviews > 30 indexed App Store user reviews of FirstCNB by First Citizens National Bank, rated 4.31/5 from 195 ratings. - Source: https://appshunter.io/ios/app/firstcnb/id1247549967/reviews - App overview in markdown: https://appshunter.io/ios/app/firstcnb/id1247549967.md - Rating breakdown: 5★ 153 · 4★ 5 · 3★ 9 · 2★ 4 · 1★ 25 ## Newest reviews (10 of 30) ### 1/5 — 👎🏾 *2018-10-31* This app rarely works, half of the time it’s saying not able to process. Please fix this app. ### 1/5 — Transferring money *2018-10-26* Why does it always say in-process when I transfer money from one of my accounts to another? Shouldn’t it be instantaneous!!! ### 1/5 — Terrible Banking App *2018-06-01* This is probably the worst banking app I have ever had. The app is constantly crashing and kicking customers out. The bank is always having technical issues and it seems to always be an inconvenience ### 1/5 — Terrible *2018-05-01, version 4.3.6.12* I absolutely Hate this bank. They have the worst banking app ever. They make you change your password every 6 months and it can’t be a password you have used before. Even thou mines 16 digits plus a number and symbol, it doesn’t matter. Think of a new one. Now the dang thing won’t even open. I would give it -5 stars if I could. I just hate I can’t switch banks. I hate this bank ### 1/5 — I hate this app it’s completely unreliable *2018-04-29, version 4.3.6.12* This app worked pretty much perfectly when I first got it a few years ago but after the very first update everything went downhill from there. It used to work using fingerprint access, not anymore. Then I went back to just using my username and password and more often then not it will freeze and I’ll have to force close the app and try again...and again...to log in. Now with this new 4digit pin I have the same problem. It doesn’t work and then it freezes and won’t even let me sign in normally. I had to delete the app and I’m redownloading it now. Just awful. ### 2/5 — Was a good till got new phone *2017-12-20* Got a new phone and was told I would have to delete the app then re-install for it to work. Then I was unable to answer one of the security questions about a vehicle and now I am locked out from trying to log in the app for 24 hours. The kicker is the bank can’t over ride the 24 hour lock after verifying my identity. The question that caused the issue was “ when did you lease/ purchase your 99 ford escort” the problem with that is I bought it used and payed cash. I worked on it and tagged it several moths later.... but this was 4 to 6 years ago. There is no way I can recall when I tagged that care for the first time. Not having the ability to over ride the 24 hour lock goes past a safety measure and into inconvenient when they are able to verify the person attempting to gain access. ### 2/5 — CANT LOGIN WITH THE NEW UPDATE *2017-12-14, version 4.3.2.117* Like many others, with a recent update of the app, I’ve been unable to login in weeks. I try my Touch ID, it says they can’t verify and to use my username and password. When I try my username and password, I get stuck watching a never ending loading wheel. However, the website works just fine. FCNB bought out my bank and I’ve had no problem with them for the most part... until the terrible app update. PLEASE FIX! I’m used to being able to check my accounts multiple times a day with no problems, which is what I expect. I hold my banking app to those standards. I understand when servers are down for maintenance, and if that’s what’s happening, they’ve been doing maintenance for over a month now. It is ridiculous. I just want the convenience of being able to check my accounts without having to deal with their website... which, they also need a mobile version of. UPDATE THE APP SO PEOPLE CAN USE IT AGAIN! I AM NOT THE ONLY CUSTOMER WITH THIS PROBLEM! ### 2/5 — Device ID Not Found on IPhone X *2017-11-16, version 4.3.2.117* Since upgrading to the iPhone X, I am unable to setup the device with the banking app. After answering the required questions, all I get is “Attention: Device ID not found.” It would be nice to have this app functioning on my phone once again. ### 1/5 — Can't login *2017-06-21, version 4.1.7.1121* Forced to upgrade and now I can't login. I have verified my login information is correct as I can login online. Thanks for this GREAT upgrade that we were told to look forward to. ### 1/5 — Can't sign in! *2017-06-21, version 4.1.7.1121* The app repeatedly says my username or password is wrong but the website works fine with the same username and password. Can't sign into the app, have to use the website instead which isn't even usable on a mobile device. Can't check anything on my account if I'm away from my home pc. Great! ## Most critical reviews (10 lowest-rated) ### 1/5 — I have no idea how much money I have bc I can’t log in *2025-09-22, version 5.0.42.669* Every time I try to log in it tells me that there was an error. I don’t know what to do at this point. Ive forgot my username and password and it won’t work when I try the “forgot password”. PLEASE fix this app ### 1/5 — The WORST customer service *2024-05-08* I am apparently the only one that has issues with the app not recognizing my login. It doesn’t even recognize my Face ID. Like clock work it happens every month, just never know when it will happen. When I call customer service their only answer is… have you deleted the app? FCNB needs to get them off the FB, IG, X or whatever social media they are on & trained on customer service regarding the app. It’s just easier to change banks. ### 1/5 — Great Bank , inadequate mobile app. *2024-04-12* App is very limited in function. ### 1/5 — Don’t download *2023-09-17* If you value having mobile banking, switch banks. This app locks you out all the time and requires you to call the bank and unlock it. It has personally made me change banks and I wrote this as someone who never leaves comments because this is the exception. 0 stars if it was an option. ### 1/5 — Worst app ever *2023-06-12* This is without a doubt the worst app I’ve ever used. I don’t care what people say about the customer service their app is completely useless. As for practical banking uses the only thing it does is transferring money between your personal accounts. It’s a bland looking app that lacks all features a useful banking app should have. ### 1/5 — Almost unusable *2022-07-04* The app takes days, sometimes even a week to update with your current balances or purchases, completely invalidating it’s purpose. Complete garbage. ### 1/5 — Good luck getting in *2020-12-15, version 4.6.2.1126* Don’t ever enter your password in wrong, because if you do it once it doesn’t matter if you get it right from then on out. It’ll lock you out and you have to contact the bank just to get it fixed. Terrible app, makes me want to change banks just to have an app that isn’t this bad. ### 1/5 — If I could give it zero stars, I would. *2020-04-15* The app is worthless. Not user friendly at all. Also has no perks to it. Money doesn’t show when it’s withdrawn or spent somewhere automatically, unlike other higher quality banking apps. The app itself also crashes and is unable to load all the time. Almost makes me wish I would’ve banked elsewhere. ### 1/5 — Absolutely Trash *2019-01-29* It crashes just about every time I open it. ### 1/5 — Needs serious help *2018-10-31, version 4.3.10.81* It needs a makeover. Slow. Crashes and outdated. 10/31/18 nothing has changed ## Most praised reviews (10 highest-rated) ### 5/5 — Need to add Face ID *2020-04-21* With the new iPhones we need a Face ID added to this app. ### 5/5 — Great bank! *2018-11-09* Love this bank, friendly service. Quick to resolve any problems and their security department is the best in stopping fraudulent charges going through. Thanks for the great service. ### 5/5 — New availability *2017-06-21, version 4.1.7.1121* The new app is available for download but is not avail to log in until June 22 2017 ### 4/5 — It’s Past Time to Add Face ID! *2021-01-26* Great bank, good app. It’s time to add Face ID. It’s not that hard, come on man! ### 3/5 — Fix Face ID *2023-06-08* Get the Face ID to work, please! ### 3/5 — App 🙄 *2020-08-20* The app updates every 2 days & it’s super annoying but it’s a great bank. ### 3/5 — NEEDS APPLE PAY *2020-05-20* Really wish they would implement Apple Pay into this app. ### 3/5 — App not allowing to access despite password change *2019-04-23* I was locked out if my First Citizens app today (entered the correct password) and had to call the bank to unlock my account. I changed my password on my laptop but still would not allow me access to the app with the new password. The app needs to be fixed. Thank you. ### 2/5 — As complicated as possible *2024-06-05* Support staff are super helpful, the product itself is garbage. The limitations, layout, and user friendliness are on a par with 1990s reliability. Instead of making my company banking easier, the online services create huge frustration and waste hours each month, always resulting in calling support to learn another obscure or “wish I had know that sooner” piece of information. Today after receiving the monthly email that my e-statement was ready to view/print, I spent 30 mins trying to locate it. Having printed it off each month without issue, I called for help. Apparently, for some reason I was no longer “signed up for online statements”. Yet the system alerted me that it was available. Very typical example of the issues, frustrating waste of time e-banking at this bank creates routinely. ### 2/5 — Ugh *2018-02-15* I’ve been having an issue with this app where it will randomly turn off my Touch ID login, which was more annoying than anything. However, now I can’t log in. Every time I try, I get a message that says “no phone numbers exist. Please contact your financial institution.” I can login on the website just fine, but that totally defeats the purpose of having the app... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*