# FirstCry India - Baby & Kids — user reviews > 245 indexed App Store user reviews of FirstCry India by DIGITAL AGE RETAIL PRIVATE LIMITED, rated 4.66/5 from 8,964 ratings. - Source: https://appshunter.io/ios/app/firstcry-india-baby-and-kids/id952114772/reviews - App overview in markdown: https://appshunter.io/ios/app/firstcry-india-baby-and-kids/id952114772.md - Rating breakdown: 5★ 7,075 · 4★ 1,241 · 3★ 322 · 2★ 105 · 1★ 221 ## What do users think of FirstCry India? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Good quality products - 💡 Variety of products - 🚀 Reasonable prices - 👍 Easy navigation **Cons** - 🐛 App crashes frequently - 🐛 Slow app performance - 🐛 Buggy cart and checkout - 🔍 Poor search functionality - ⏱️ Delayed deliveries - 🤖 Unhelpful customer service - 💰 Unexpected charges and fees **Commonly reported bugs** - Cart items disappearing - Inability to update address - Coupon codes not working as expected - Incorrect product information and images **Most requested features** - Improve app stability and performance - Enhance search and filtering options - Provide better customer support - Offer more transparent pricing and discounts ## Newest reviews (14 of 245) ### 4/5 — Gud one *2026-01-21, version 9.0.03* Product is shown sometimes delivery time is a problem. Customer service isnt prompt have to reach only via email. ### 1/5 — Very cheap app- worst customer service- highly disappointed *2025-11-25* I will give very bad rating to these app not even one star if possible i will give negative rating. I am first time pregnant mommy hence I wanna a pack my hospital bag for that purpose I purchased the necessary things and so I purchased zoe bedding set form this app but when I received it I didn’t like the quality so I returned it and purchased babyhug’s bedding set from the same app. They picked up their zoe bedding set which i had returned for that i gave them video of the product along with images for eligibility of return and refund and the accepted it also and picked up the product but status was not updated into the app still showing delay for the picked up after picked up. I called their team so many times but they didn’t give me any update after ten to fifteen days they are telling me product was used or damaged. But i have images and video as a proof that I returned the product in good condition same as I received. Still they are giving this very stupid reasons highly disappointed with their behaviour very cheap behaviour is this. 😑😑😑😑 How can i use this product if my baby is not delivered yet seriously really really bad experience in my whole online shopping experiences up till now 😑 **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and product details at customercare@firstcry.com and our team will revert back to you at the earliest. ### 1/5 — One of the worst I ever tried *2025-11-19* Please do not download nor use, one of the worst ever. There is no customer support and app is not working all the time. **Developer response:** Dear Customer, We deeply regret the inconvenience caused to you. Please try clearing the app data and cache, and then restart your device. Also, ensure that your device is connected to the internet. If the issue persists, kindly share your registered mobile number, device details, and service provider information at customercare@firstcry.com. ### 1/5 — Online shopping *2025-11-03, version 8.0.75* I had a very bad experience with First Cry. I ordered once and they canceled it because the pin code was wrong. Then I ordered again and got a message saying that it was now canceled. This is my first time having such an online shopping experience. Every time I ordered, I had to wait a month and then finally got a message saying that a cash refund would be issued. Very, very bad. ### 1/5 — Never happened delivery service *2025-10-27, version 8.0.74* All products seem nice but in terms of delivery, I was ordering study tables and chairs, they never delivered it until 1 month! I had to call the Xpressbees and I had to pick up myself. Worst experience! ### 2/5 — Defective products, Pathetic Customer Service and Fake Return Policy *2025-10-05* Absolutely pathetic experience with FirstCry! I ordered a Philips sterilizer, and what I received was a defective, non-working piece of junk. I immediately raised a return request well within the policy timeline, but instead of helping, FirstCry kept passing the blame to Philips. Then Philips said they don’t even handle returns! After wasting days going back and forth, my return request was simply rejected without any proper explanation. This is the most unprofessional and dishonest company I’ve ever dealt with. If your product is defective on delivery, they will do everything possible to avoid taking it back. Their so-called return policy is a complete joke! I’ve bought from many websites before, but none have treated customers this badly. Such a horrible experience — I’ve completely lost trust in this brand. Never ordering from FirstCry again, and I wouldn’t recommend anyone else to either! **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and product details at customercare@firstcry.com and our team will revert back to you at the earliest. ### 1/5 — Send Damaged Products and Deny to Return *2025-09-25, version 8.0.72* I have ordered a diaper bag which was good i checked it from outside but did not checked its pockets for days. And when i try to use it one of its pockets button came out. I try to raise the concern and ask for exchange but denied. ### 1/5 — Bad aapp *2025-09-06, version 8.0.71* Bad app 😡never gonna order in this app Bad app very bad I ordered cycle for my baby today was 34the delivery date but I didn’t received my order, delivery boy cancelled the order why thy are doing same problem every time I ordered ### 1/5 — Delivery agent says he wont deliver any heavy item *2025-08-15, version 8.0.70* My package is supposed to come 5 days back, app shows that the package reached nearby service and will be delivered soon from 5 days. The delivery date kept on changing from past 5 days and none of the customer care person contacted or informed about the exact reason of delay. When i myself contacted the customer care and took the delivery agent number and called him, he said that he wont deliver any item that is a little big as he don’t have any supporting vehicle for such packages. This is the stupidest reason i ever heard from a delivery service. Stupid. Even this is not informed either by delivery agent himself or the customer care by reaching me. I had to enquire the agent number and call him only to know such a careless reason. One thing is clear, im neither gonna use this app nor let anyone use this app in future after this pathetic experience. ### 1/5 — Delaying infinite times *2025-08-06* I m highly disappointed with firstcry.. i have placed rabitat cycle of 4000rs on 22 july which was delivered on time but some parts were broken and wheels is also twisted so i have raised the concern and they agreed for replacement which should be delivered by tueday29 but it got delayed a lot… product is in prayagraj only from past 5 days no body made delivery attempt(they dont have big vehicles as mentioned in the ticket)..now they are saying it is delivered by 6 aug… its a birthday gift (6aug) also i have bought a club membership also but still am facing such kind of issue … delivery date changes three times 29 to1 then 1 to 4 aug and now its 6…. Not ready to cancel the order its kind of infinite loop evertine they are extending delivery date by 2 days ..i have raised concern over email , customer care ,tickets(not responding) and instagram (not responding) . Customer care (2times) and over email(4times) everytime they are saying will deliver in 24- 48 hrs but that 48 hrs never came from 29 july … not ready to refund the amount which is 4000 big only.. **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and shipment details at customercare@firstcry.com and our team will revert back to you at the earliest. ### 1/5 — Does not allow opening links on browser *2025-08-03, version 8.0.70* Does not allow opening links on browser. Forces to install app. For the developer asking me to send it to the customer support team. Please send it to them yourself. Such an easy way to palm off responsibility by asking me to do it. And not addressing the issue. ### 1/5 — Irresponsible people *2025-07-30, version 8.0.70* I have ordered baby cradle for my just born and these people are pathetic in responding you should wait and prey as they don’t deliver on time and don’t respond also. ### 1/5 — Cheats *2025-07-20* No proper customer support. Cheaters. Customer support itself cheated by creating fake pickup and not initiating pickup. Beware, always ask for email and executive details when giving returns. Frauds **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and product details at customercare@firstcry.com and our team will revert to you at the earliest. ### 1/5 — delivery *2025-07-11* too late delivery isse phle bacha bada ho jata h jb tk cloths aate h **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and shipment details at customercare@firstcry.com and our team will revert back to you at the earliest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not recommended *2026-08-18* Delivery process is pathetic, I ordered something on 8th of aug and supposed to deliver by 13th and today is 18th August not delivered yet. There is no option to cancel the order and poor customer service. Every day delivery status changes to next day delivery and still not received. **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and shipment details at customercare@firstcry.com, and our team will revert back to you at the earliest. ### 1/5 — Terrible Return Experience – No Pickup *2026-06-17, version 9.0.12* I am extremely disappointed with FirstCry’s return process. I created a return request on 10 June, and the pickup was initially scheduled for 14 June. However, the delivery partner falsely marked the pickup attempt as unsuccessful due to “customer unavailability.” No one called me, rang my doorbell, or made any genuine attempt to collect the package. After I raised the issue, the pickup was rescheduled for 16 June, but once again, no one showed up to collect the return. There was no communication, no pickup attempt, and no resolution from customer support. As a result, my return remains pending and my money is blocked while I continue to chase customer service for updates. This is highly frustrating and completely unacceptable for a company of this size. ### 1/5 — Worst experience with FirstCry. *2026-06-10* The biggest issue is customer support. There is no proper option to directly connect with a human representative. Customers are forced to interact with an AI chatbot for several minutes before getting the option to speak with a person, which is frustrating and wastes valuable time. The complaint management system is also disappointing. Once a complaint is created, there is no clear status tracking or transparency regarding its progress. I have been a frequent customer and have ordered many products from FirstCry. In one case, the delivery partner picked up the wrong product during a return. The refund amount was credited to me, but after I informed FirstCry about the mistake, they asked me to return the correct product. After the correct product was picked up, they denied receiving it and refused to process the refund, claiming I had not handed over the item. Despite multiple calls and follow-ups, I received no resolution. Only after filing a complaint with the consumer forum did FirstCry contact me and finally refund the amount—almost a month later. When I asked why the issue was suddenly resolved, I was told it was because I had raised a consumer complaint. Another frustrating change is that refunds are now often credited to the FirstCry wallet instead of the original payment source, reducing customer flexibility. Additionally, the app frequently hangs and has performance issues, making the overall shopping experience even worse. As a long-time customer, I expected much better service and accountability. **Developer response:** Dear Khushbu, We are extremely sorry for the inconvenience.We tried reaching to you but couldn't connect and to help you with this,As checked the issue has been resolved and refund is initiated. Also we take this feedback, and we will try to combine your feedback with our concerned team to provide a better experience For any other query please share issue details at customercare@firstcry.com. Our team will revert you at the earliest. ### 1/5 — Bad customer service *2026-03-29* I had a very disappointing experience with FirstCry’s customer service. One of my packages was marked as “delivered,” but I never actually received it. I raised a complaint immediately, but the issue was not resolved even after multiple follow-ups. What made the situation worse was the courier service. Despite clearly explaining that the package was not delivered, the responsibility kept being shifted, and no proper investigation or solution was provided. It felt like neither FirstCry nor the courier partner was willing to take accountability. Additionally, the promised doorstep delivery was not honored. Instead, I was asked to go and pick up my orders myself, which completely defeats the purpose of online shopping. This has been extremely inconvenient and frustrating. Overall, the lack of proper support, unresolved complaints, and poor delivery service have made this a very unsatisfactory experience. I expected much better reliability and customer care. **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and shipment details at customercare@firstcry.com and our team will revert back to you at the earliest. ### 1/5 — 🚨 DISASTROUS EXPERIENCE WITH FIRSTCRY! 🚨 *2026-03-22, version 9.0.04* I'm writing this review to warn others about the horrendous experience I had with FirstCry. The stroller I received was defective, and when I requested a replacement, their technician lied about examination, he didn’t come. After multiple follow-ups, they finally accepted replacement order and picked it up, but then cancelled the replacement order citing a completely false reason. When I tried to escalate the issue, their support team was unhelpful, providing robotic responses that didn't address my concerns. I was left feeling frustrated and helpless. To make matters worse, the new order I placed has been delayed by 2 days, and I still haven't received my product. All this chaos WASTED ONE MONTH TIME. The lack of communication and transparency is appalling. I demand better from a company that's supposed to cater to parents and babies. FirstCry's service and support are a complete joke. They clearly don't value their customers' time or business. If you value your sanity, STAY AWAY FROM FIRSTCRY! Their prices are not worth the hassle and stress they'll put you through. I'll be sharing my experience with everyone I know, and I urge you to do the same. Shame on FirstCry for treating customers like this. 👎 ### 1/5 — Item not delivered *2026-02-28, version 9.0.04* Item not delivered but money debited ### 1/5 — Delay Delivery and no corect responds *2026-01-31, version 9.0.03* My order actual delivery jan 27 but they said delay delivery and deliver item on feb-01 not a responsible delivery system ### 1/5 — Extremely buggy *2025-12-30, version 9.0.02* The app is very poorly built. I wanted to order a gift certificate. The OTP goes to recipients mobile. It does not accept email of recipient even though I entered it. Then payment doesn’t go thru and then the cart becomes empty. Terrible ### 1/5 — Worst app auto cancel all tje order *2025-12-19, version 9.0.02* Really worst app ### 1/5 — Very disappointed *2025-12-11* Very disappointed. The product shown and the product delivered were completely different. I wouldn’t even give 1 star. It’s extremely frustrating. Their customer service is just automated messages, and there is no real person to address concerns. No phone number on the website either. The whole experience feels totally fake. **Developer response:** Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and product details at customercare@firstcry.com and our team will revert to you at the earliest. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-07-07, version 9.0.14* My kids al cloths from birth now they are 8 years I never buyed from out side because outside quailty is bad . I only take from first cry. ### 5/5 — Good *2026-06-10* All time, my favourite app **Developer response:** Thank you for taking the time to share your review. Your kind words truly motivate us to keep delivering the best experience. Happy shopping! ### 5/5 — I like all products *2026-05-04* 5 star **Developer response:** Thanks for the 5 star rating. Hope you continue to enjoy shopping on our app. ### 5/5 — App *2025-11-14, version 8.0.75* It’s good but needed to improve the app features more ### 5/5 — Please Don’t Close the FirstCry Kalyan West, Khadakpada, Maharashtra Outlet 🙏 *2025-10-18* ⭐️⭐️⭐️⭐️⭐️ Please Don’t Close the FirstCry Kalyan Khadakpada Outlet 🙏 I recently got to know from the staff that the FirstCry outlet at Kalyan (West) – Khadakpada might be closing permanently on 30th October 2025, and as a regular customer & club member, I genuinely feel this would be a huge loss for all parents and families in this area. This outlet has always been one of the best places for baby and kids’ shopping — with great product variety, helpful and polite staff, and a convenient location for all nearby families. It has truly made parenting easier by allowing us to personally check baby products, clothes, toys, and essentials before buying. Many customers from Khadakpada, Godrej Hill, Adharwadi, Rambaug and even nearby areas like Gandhari and Wayle Nagar rely on this store. It’s not just a shop but a trusted place for parents. If possible, I humbly request FirstCry management not to shut down the Kalyan (West) outlet permanently. Even if relocation is necessary, please consider reopening it at another suitable place within Kalyan West so that customers here continue to have access to the same great in-store experience. We truly value this outlet and the wonderful & polite staff who have always maintained such high service standards. 🙏 Hope the management reconsiders the decision. **Developer response:** Dear Customer, We regret the inconvenience caused. Please highlight this concern to our customer support team at customercare@firstcry.com and we will have it addressed for you at the earliest. ### 5/5 — Pathetic Customer Service *2025-10-11, version 8.0.74* Pathetic and very poor customer service. Orders not getting delivered. Delivery agent making fake reasons for non delivery of order such as “delivery declined by customer”. I am getting daily otp’s for declining delivery and status of order is showing declined by customer without even sharing otp for cancellation. Delivery agents not picking up call despite trying many a times. Such a poor experience from a renowned brand so called “firstcry” literally shame on such big name for not being able to deliver 1 item that has crossed its expected delivery date by 5 days. Shame…..a big shame. ### 5/5 — Good *2025-05-29, version 8.0.68* Good ### 5/5 — Feedback *2025-03-18* Very good quality of product and service is really good I am always prefer to purchase my daughter stuff from first cry since to her birth **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Shammashamir *2025-02-06* Nice app **Developer response:** Thanks for the 5 star rating. Hope you continue to enjoy shopping on our app. ### 5/5 — Highly recommended *2024-12-15, version 8.0.59* Nice app .. Variety collections.. Please try to include an option for quick or express delivery.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*