# FirstLight Mobile Banking — user reviews > 81 indexed App Store user reviews of FirstLight Mobile Banking by FirstLight Federal Credit Union, rated 4.81/5 from 9,828 ratings. - Source: https://appshunter.io/ios/app/firstlight-mobile-banking/id1108030207/reviews - App overview in markdown: https://appshunter.io/ios/app/firstlight-mobile-banking/id1108030207.md - Rating breakdown: 5★ 7,756 · 4★ 449 · 3★ 136 · 2★ 40 · 1★ 175 ## What do users think of FirstLight Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Fast and responsive app - 👍 User-friendly interface - 🔒 Secure banking experience - 💡 Convenient features like check deposit **Cons** - 🐛 Frequent app crashes and errors - ⏱️ Slow performance and loading times - 💰 Unexpected fees and charges - 🔄 Unreliable account balances and transactions **Commonly reported bugs** - Camera not working for check deposits - Login issues and account access problems - Delayed or inaccurate transaction updates **Most requested features** - Ability to transfer funds between accounts - Search and filter transaction history - Improved mobile check deposit functionality - Dark mode option for the app ## Newest reviews (10 of 81) ### 2/5 — Fees *2026-06-12, version 2025.7.2.1* A couple of a vendor took automatic payments from my checking account after I had canceled the subscription and before my work check was deposited. My account was in the negative and immediately I was charged the fee by FirstLight. I wasn’t even given a chance or a notification to rectify the solution and add more money. and I just don’t think that is fair. I think customers should be given 24 to 48 hours at least to make the adjustments and add more money before we are charged fees or at least given a notification. If you truly value your customers, you don’t take advantage of them by charging them fees any time FLFCU get a chance. ### 4/5 — Hi *2026-05-14, version 2025.7.2.1* Needs better options for Senior Citizens. ### 2/5 — Continuing do make a good app bad *2024-10-07, version 2024.4.0.10* The newest bill pay is a joke. It takes twice as many steps to bay a bill. They removed the ability to see what was paid the previous month when making the payment. Payment confirmation button is useless it just moves you a quarter of an inch up the page. No actual confirmation screen. I have no idea why they feel the need to improve something that already worked fine, especially when it looses functionality or requires many more steps to do the same thing. ### 1/5 — This app is my thirteenth reason why. *2024-04-11, version 2024.1.0.1* The app is so slow, it’s always giving an error message. This bank always hold my money hostage. It deserves no stars. ### 1/5 — Update Email? *2024-02-02, version 2023.10.1.4* All I want to do is check my balance and logging in immediately throws me onto a webpage of the main site instead of the app itself. Hire better developers. ### 1/5 — Fingerprint Takes Me To Wrong Acct!!! *2023-11-20, version 2023.3.0.3* See above… ### 1/5 — Zelle *2023-01-19, version 2022.9.1.11* Would love an option to send money. ### 2/5 — Bug *2022-11-13, version 2022.6.0.1* When I try to make a check deposit with my camera it stays blurry and unable to take the photo .When i procede to restart the app it mentions about the service being unavailable so frustrating ### 5/5 — Excelente banco *2022-11-11, version 2022.6.0.1* Excelente banco ### 1/5 — Check deposit doesn’t work *2022-11-04, version 2022.6.0.1* This version doesn’t let me deposit checks anymore. The camera function doesn’t focus. It’s not my camera’s fault because outside the app it works great. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bank in Shambles *2026-08-06, version 2026.04.02* I went to use my card and it was placed on restricted status. No notifications sent to me, no one immediate phone call or anything. They reported that they called the same day. I must have missed the call, but this establishments does not have a reliable manner of communication with me. They have my address, phone numbers, e-mail and SS#. But there caution created a cluster of issues with my scheduled payments. This place offers us bothing and demands that we sacrifice for their monetary benefit. I will be ending this account soon! Been a member since the 80’s. They really have gone way down in service and customer satisfaction! ### 1/5 — Something went wrong *2026-05-01, version 2025.7.2.1* The old version was great, but the new version only shows one or two transactions with no way to see the rest. Not sure the cause, but it’s basically useless now. ### 1/5 — . *2026-04-23, version 2025.7.2.1* Used tap pay in gas pump and it took all my money and isn’t returning it even tho I didn’t use all the money ### 1/5 — Rejected deposits *2025-09-23, version 2025.7.2.1* Every time i tried to deposit a check it gets rejected. ### 1/5 — Need better alerts system *2025-08-01, version 2025.5.0.1* The alert system needs to work better and give you an immediate alert when something happens in the accounts just like credit cards The current alert system as it is set up is not good at all as an example. I do not need to know this afternoon or even tomorrow that a payment was made out of my account. I need to know immediately so I can take immediate action. The system needs to come out of the 19th century and into 21st century. Thank you. ### 1/5 — Blocked DonationX2 *2025-06-15, version 2025.2.2.3* Blocked a donation to a religious organization after two attempts had to use a separate card to complete donation! I didn’t know a bank was able to tell us how to spend our money! ### 1/5 — Bank experiences *2025-02-13, version 2024.10.1.10* Very upset with everything being automated at the physical bank. I had to wait 30 min to order checks. Then the checks were very expensive. Not happy at all. ### 1/5 — Can’t use debit card at gas station *2025-01-18, version 2024.10.1.10* Without getting a hold on your account , although it is temporary it’s unnecessary ### 1/5 — Internal transfer to other accounts on the same bank doesn’t work *2024-12-28, version 2024.10.1.10* The feature to send money internally to other accounts isn’t available anymore what is very inconvenient that I have to do it now on the phone call only during opening hours. ### 1/5 — A lot changing *2024-12-16, version 2024.10.1.10* Basic banking app. No longer has the features I loved. I really enjoyed being able to deposit into other firstlight accounts but I can no longer do that without going into the bank and withdrawing from my account then depositing into my siblings accounts. You must now sign up for Zelle. I work at a bank (not firstlight) and have actually referred many customers to firstlight due to the fact that they don’t have to sign up for Zelle to deposit into other accounts and other services but I will no longer be doing that. I have been with firstlight for almost 10 years or maybe a little more and never really had an issue until recently. ## Most praised reviews (10 highest-rated) ### 5/5 — Personal review *2026-08-06, version 2026.04.02* I love my banking anytime i have a question or i have something new coming up my bank is quick to give advice no waiting long hours i loveeee it here ### 5/5 — Happy client *2026-07-15, version 2026.04.02* Always get gray service with FirstLight credit union ### 5/5 — First Light *2026-06-19, version 2025.7.2.1* I love my credit union!! ### 5/5 — Noice *2025-06-22* The app is nice, very convenient. I made a complaint about not being able to put spaces in memos for internal transfers. They fixed it. Outstanding work. ### 5/5 — Yo necesito que me tengan el banco abierto porque me quieren poner dinero okey *2025-05-18, version 2025.2.2.3* Por favor necesito mi cuenta activada porque me van a poner dinero por Zelle ### 5/5 — Always improving *2023-12-01, version 2023.3.0.3* Thank you ### 5/5 — Holds small checks all weekend *2023-07-31, version 2023.3.0.3* Delays ### 5/5 — Top of the line *2023-07-25, version 2023.3.0.3* Been with th been a member for over 20yeara ### 5/5 — Service with a smile *2023-06-13, version 2023.3.0.1* I II always get and log out with ease. to FL in early 2020. This has no reflection on the entire staff at FL but they do need to monitor the employees closer. Another part is that I scheduled appointments on two different phone occasions, only to receive texts up to one hour before my appointment, to only have no one call and meet telephonically with me. Was there a reply I needed to do to confirm my appointment? The automated text only said contact to reschedule, other than that, appointment was confirmed. Let’s fix this feature because I am happy with you all. Margie ### 5/5 — Replacement card *2023-04-08, version 2022.9.1.11* I was promised new card by March 30, live chat on Apr 3, request never received. Call on Apr 5 spoke with Martha. Card finally received on Apr 7th. Truly frustrating and heartbreaking --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*