# FirstMobile App — user reviews > 410 indexed App Store user reviews of FirstMobile App by First Bank of Nigeria Limited, rated 3.10/5 from 1,975 ratings. - Source: https://appshunter.io/ios/app/firstmobile-app/id1039809331/reviews - App overview in markdown: https://appshunter.io/ios/app/firstmobile-app/id1039809331.md - Rating breakdown: 5★ 733 · 4★ 185 · 3★ 209 · 2★ 204 · 1★ 644 ## What do users think of FirstMobile App? Overall sentiment: negative **Pros** - 👍 Excellent features - 👍 Easy to navigate - 👍 Secure - 👍 Reliable - 👍 Convenient - 👍 User-friendly **Cons** - 🐛 Frequent crashes - 🐛 Freezing issues - 🐛 Slow performance - 🐛 Network connection problems - 🐛 Buggy after updates - 🐛 Unreliable transactions - 🐛 Difficult to log in - 🐛 Useless after updates **Commonly reported bugs** - Unable to log in after update - Blank screen when selecting account to debit - Inconsistent behavior on different devices - OTP not received during login - Virtual card services not working properly **Most requested features** - Add Face ID/fingerprint login - Introduce theme options (dark/light mode) - Improve account statement history - Enable e-statement generation - Add bulk transfer functionality - Provide more login options beyond ATM card - Improve beneficiary management ## Newest reviews (18 of 410) ### 2/5 — App Malfunction *2026-07-30, version 2.11.10* This bank’s performance is deteriorating fast and i think something should be done fast . I now putting money or tell people not to deposit money in my account as its not guaranteed to work the next day. First Bank what is going on? ### 1/5 — Help Required *2026-07-23, version 2.11.8* Unable to use the App. ### 1/5 — Poor update *2026-07-23, version 2.11.8* The updated version has been on maintenance for over 24 hours and still counting. ### 1/5 — Version 2.11.8 is failing *2026-07-23, version 2.11.8* I have been unable to log in for almost a week now because it keeps saying that the app is under maintenance ### 1/5 — App not working *2026-07-23, version 2.11.8* Can’t transit the app has not been working. ### 1/5 — Incompetence *2026-07-23, version 2.11.8* You should better fire all your Developers and hire competent ones. How do you ship nonsense to a production app and call it maintenance. They need to learn how versioning. This is absolutely stupid and incompetence coming from First Bank. ### 1/5 — App not working *2026-07-23, version 2.11.8* So annoying, why I stuck on a get started page. Please fix this I need to sign in ### 1/5 — Total embarrassment *2026-07-23, version 2.11.8* This is too awful. Total embarrassment to the banking industry in Nigeria ### 1/5 — 😡😡 *2026-07-23, version 2.11.8* What can we call this Maintenance and can’t find updates on AppStore ### 4/5 — Bank app is not opening *2026-07-23, version 2.11.8* Please I need help ### 1/5 — Very useless app *2026-07-23, version 2.11.8* I can’t login into my account 😡😡 ### 1/5 — Wtf is wrong with your review mehn *2026-07-23, version 2.11.8* Wtf is wrong with your review ### 2/5 — Bank App is down! *2026-07-23, version 2.11.8* FirstBank, I don’t know WTH u guys are working on but Pleaseeee i need the mobile app working!! Its been two days! Why does it keep asking me to visit the AppStore for update, yet on AppStore there’s no new update!! I don’t even have an ATM card to begin with, and the useless networks we have in this country won’t let me have a smooth USsD transfer! I need my money! ### 1/5 — Cannot Do Online Banking *2026-07-23, version 2.11.8* Cannot do any transactions for days due to “your iPhone version is under maintenance. Check back later!” I have been checking now for days. This is absolutely unacceptable. ### 1/5 — Useless bank ever giving problem *2026-07-23, version 2.11.8* You see reason why people keep choosing likes of Opay palmpay thr money, you people added Bvn for registration on online banking, if you register from now till tomorrow it same issue will be giving you ….be like make I swear for una generation I swear , funny enough I stop using ther bank before as I put money them log me out say make I update now I no get card, to use thr fake bvn option is war ### 2/5 — A DISAPPOINTMENT *2026-07-23, version 2.11.8* For two days now I cannot open the app, I rebooted my phone, I updated my phone software I am still checking the app software update just to see if I can access my account yet nothing works. In a saner clime the Bank should have sent message notifying the customers of routine maintenance where applicable but nothing yet. This is utterly disappointing. ### 1/5 — Application Unresponsive *2026-07-23, version 2.11.8* This application has not been working for 2 to 3 days. This is so disappointingly frustrating. Will you fix this asap? ### 1/5 — Terrible software *2026-07-23, version 2.11.8* This is hands down one of the worst banking apps I have ever used. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mr *2026-08-27, version 2.11.10* Worst banking app ### 1/5 — DEVICE ACTIVATION ISSUES *2026-08-06, version 2.11.10* I am trying to activate a new device and it’s been a while since I used my mobile app but the method I’m trying to use to activate this new device using the BVN and face verification method, since I do not have a debit card, but even after inputting my account number and BVN the next option loads perfectly well but after that I get this error message “No registered mobile user found” ### 1/5 — Face scan is not working *2026-08-04, version 2.11.10* I can't recover my account using the app...the face scan keeps saying keep in view! Scans from other applications is seamless, this one is eternity to scan ### 1/5 — This believe me is the worst bank app you’ll ever use. *2026-07-28, version 2.11.10* Imagine being in a place where you need to make an urgent payment, your app won’t work and the USSD won’t either. All I can say is I don’t recommend using this bank. ### 1/5 — Is there no zero star for this old nonsense bank *2026-07-28, version 2.11.10* Cursor or Claude will build a better app that this rubbish you guys have. For a 1879 bank ### 1/5 — Useless bank *2026-07-24, version 2.11.8* Bank app not worked for 5days. Ridiculous and painful ### 1/5 — Disaster of a bank *2026-07-24, version 2.11.8* Nothing but regrets for using this useless bank. Froze 2 million plus, told me to submit documents, after submitting documents they claimed to have solved the problem which was a lie. Bunch of liars. ### 1/5 — New App *2026-07-23, version 2.11.8* Not user friendly. The app is very complicated for average user. ### 1/5 — Stupid app! *2026-07-23, version 2.11.8* I’ve not been able to access my app for the past 3 days! What sort of rubbish is this???? Useless customer service! No good response from anyone ### 1/5 — Absolutely trash app *2026-07-23, version 2.11.8* Absolutely trash app ## Most praised reviews (10 highest-rated) ### 5/5 — Owen *2026-07-23, version 2.11.8* 👌 ### 5/5 — Network problems *2026-07-23, version 2.11.8* I experience bad network on your banking app for the past 6 days, I can’t use the app, ### 5/5 — App *2026-07-23, version 2.11.8* Good ### 5/5 — Help help help *2026-07-23, version 2.11.8* Please what is going on with the app, am unable to login…. I need to send workers money payment out o ### 5/5 — Terrible *2026-07-22, version 2.11.8* What the hell is happening to this app, I have contacted the customer care but no answer. This is terrible ### 5/5 — Amazing app *2025-12-24, version 2.11.5* Wow what a wonderful app ### 5/5 — Excellent and user friendly *2025-12-05, version 2.11.4* Great app with excellent features, easy to navigate and secure. ### 5/5 — Chief *2025-12-04, version 2.11.4* Great assistance ### 5/5 — Sharp *2025-11-09, version 2.11.2* Sharp ### 5/5 — Mr *2025-10-31, version 2.11.2* Brilliant app, easy to use and always regular and on time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*