# FirstNet Assist — All help, all the time.

> First responder support tools: customer care, device diagnostics, and uplift requests. (iPhone/iPad app by AT&T Services, Inc..)

- Source: https://appshunter.io/ios/app/firstnet-assist/id1387593689 (this page in markdown: same URL + `.md`)
- Developer: [AT&T Services, Inc.](https://appshunter.io/developer/290854684)
- Category: Reference, Utilities
- Price: Free
- Rating: 1.65/5 from 244 App Store ratings · 81 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.6 · 43 MB
- Languages: English, Spanish
- Released: 2019-07-25
- Data updated: 2026-07-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/firstnet-assist/id1387593689/reviews.md

## What is FirstNet Assist?

FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.

## Key features

- Access to Customer Care
- Real-time device self-diagnostics
- Request device uplift
- Uplift request radius search
- FirstNet portal login required

## What do users think of FirstNet Assist?

Overall sentiment: negative

**Pros**

- ✅ Improved app performance in recent versions
- 💬 Chat feature now consistently available
- 📱 Easier navigation in newer versions
- 💳 Bill payment functionality working for some users
- 🔐 Biometric login capability (requested feature being implemented)

**Cons**

- 🐛 Frequent app crashes and freezes
- ❌ Constant logout issues requiring repeated logins
- 🌐 Redirects to Safari/web browser for most functions
- ⏱️ Extremely slow loading times
- 📄 Unable to view bills or account information
- 💳 Cannot pay bills through app reliably
- 🔑 Login failures and authentication issues
- 📱 Poor app design and outdated interface
- 🚫 Biometric login not functional or unavailable
- 📞 Inadequate customer service support
- 💰 Billing errors and unexpected charges
- 🔗 Non-functional links and buttons
- ⚠️ App incompatibility with newer iOS versions
- 😤 Essentially a web wrapper, not a true native app

**Commonly reported bugs**

- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts
- Web pages fail to load or load extremely slowly
- Links redirect to non-functional Safari pages
- Bill payment feature errors out repeatedly
- Chat feature unavailable or non-functional
- Account information not displaying correctly
- Auto-pay setup not persisting despite confirmation
- Multiple overlapping pages displaying simultaneously
- App incompatible with certain iOS versions
- User ID showing as inactive despite valid credentials

**Most requested features**

- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness
- Add bill notifications and reminders
- Create a true native app instead of web wrapper
- Add installment plan viewing capability
- Implement device and SIM compatibility checker at download
- Add 'Pay Bill' button on splash screen after login
- Improve account information accessibility

## Recent user reviews (10 of 81)

All indexed reviews: https://appshunter.io/ios/app/firstnet-assist/id1387593689/reviews.md

### 1/5 — Terrible

*2025-07-04, version 1.16*

Garbage app, logs you out every single use and biometric login doesn’t work, is really just an internet short cut because anything you need to do is external to the app. Poorly designed and organized. The only reason I gave it 1 star was to write a review.

### 1/5 — App issues

*2025-04-22, version 1.16*

The app is horrible. I use my AT&T app to pay because so many issues on this app loading

### 1/5 — Garbage

*2025-03-11, version 1.16*

After FirstNet made me merge to an ATT account my autopay got deleted and now FirstNet offers no billing through them and everything is done through att. I can’t even view my bill anymore and att says it’s a FirstNet issue. It’s like I’m a half att user but can’t use any of their features and FirstNet has now deleted everything off their app and the app is completely useless.

### 1/5 — Should be ashamed of this app

*2024-12-10, version 1.15*

Does ATT even pay attention to the FirstNet Application? It’s like they have a rogue team of developers in some back closet they forgot about.  You literally have an app that takes you to the ATT website. There literally is NO FIRSTNET APP. It doesn’t even really exist. What a sham.

### 1/5 — App Crashes and  Times Out Constantly

*2024-10-08, version 1.15*

App crashes constantly and times out. Causes the inability to log in or takes dozens of tries. No support site or contact information fond so a bad review it is.

### 1/5 — Doesn’t work

*2024-09-26, version 1.15*

App never works. Customer service couldn’t fix the issue. Had to put 1 star wouldn’t let me put 0.

### 1/5 — Every button takes you to Safari

*2024-09-20, version 1.15*

Why can’t we just work through the app? Just make a interface like the regular AT&T app..

### 1/5 — This probably the worst app

*2024-09-13, version 1.15*

For starters it sends you to safari after you login, then once you are on safari what ever new updates they have done to the website refuses to let you pay online. For the last 3 months I’ve had to go inside AT&T to pay the bill bc it won’t let me access the bill pay feature online. Way to prioritize your first responders and medical professionals 🫡 AT&T is horrible but somehow first-net is actually worse

### 1/5 — Poor Service

*2024-09-01, version 1.15*

this app need to be deleted because it is useless! AT&T please let your customer service representatives know how to solve issues once we asked for assistance. Please train them well.

### 1/5 — Horrible

*2024-04-07, version 1.15*

Man love my service but this app is trash!  Nothing ever works ever !  the worst !

## Frequently asked questions about FirstNet Assist

### What does FirstNet Assist do?

FirstNet Assist provides essential support tools for first responders. It offers multiple ways to access Customer Care, performs real-time self-diagnostics on your device, and allows you to request device uplifts within a 50-mile radius.

### Is FirstNet Assist free to use?

Yes, the application itself is free to download and use. However, it requires a login to the FirstNet portal, which may have associated service costs or requirements.

### Who is the target audience for FirstNet Assist?

The app is designed for primary and extended primary first responders. It aims to provide them with immediate access to support and diagnostic tools relevant to their critical roles.

### What are the key features of FirstNet Assist?

Key features include easy access to Customer Care, real-time device diagnostics tailored to your device's brand and model, and the ability to request device uplifts from the field.

### Do I need an account to use FirstNet Assist?

Yes, FirstNet Assist requires a login to the FirstNet portal to access its features. This ensures that only authorized first responders can utilize the support tools provided.

## Version history (last 5 releases)

### 1.18 — 2026-05-01

Improved performance and bug fixes

### 1.17 — 2026-03-02

Improved performance and bug fixes

### 1.16 — 2024-12-12

Enhance push notification functionality to support active links.

### 1.15 — 2023-06-14

1. Updated CCPA content and image on customer support page and hamburger menu.
2. Removed Feedback option from customer support page and hamburger menu.

### 1.14 — 2023-05-09

1. Updated App to support Xcode 14.
2. Integrated latest Chat and FirstNet Single-Sign-On SDK.

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All apps by AT&T Services, Inc.: https://appshunter.io/developer/290854684

## Related topics

[prm assist](https://appshunter.io/ios/topics/prm-assist) · [eroad assist](https://appshunter.io/ios/topics/eroad-assist) · [continental assist](https://appshunter.io/ios/topics/continental-assist) · [facility assist](https://appshunter.io/ios/topics/facility-assist) · [response for firstnet](https://appshunter.io/ios/topics/response-for-firstnet) · [aacn nti](https://appshunter.io/ios/topics/aacn-nti) · [supportlinc econnect](https://appshunter.io/ios/topics/supportlinc-econnect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*