# FirstNet Assist — user reviews > 81 indexed App Store user reviews of FirstNet Assist by AT&T Services, Inc., rated 1.65/5 from 244 ratings. - Source: https://appshunter.io/ios/app/firstnet-assist/id1387593689/reviews - App overview in markdown: https://appshunter.io/ios/app/firstnet-assist/id1387593689.md - Rating breakdown: 5★ 25 · 4★ 12 · 3★ 6 · 2★ 6 · 1★ 192 ## What do users think of FirstNet Assist? Overall sentiment: negative **Pros** - ✅ Improved app performance in recent versions - 💬 Chat feature now consistently available - 📱 Easier navigation in newer versions - 💳 Bill payment functionality working for some users - 🔐 Biometric login capability (requested feature being implemented) **Cons** - 🐛 Frequent app crashes and freezes - ❌ Constant logout issues requiring repeated logins - 🌐 Redirects to Safari/web browser for most functions - ⏱️ Extremely slow loading times - 📄 Unable to view bills or account information - 💳 Cannot pay bills through app reliably - 🔑 Login failures and authentication issues - 📱 Poor app design and outdated interface - 🚫 Biometric login not functional or unavailable - 📞 Inadequate customer service support - 💰 Billing errors and unexpected charges - 🔗 Non-functional links and buttons - ⚠️ App incompatibility with newer iOS versions - 😤 Essentially a web wrapper, not a true native app **Commonly reported bugs** - App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1 - Login continue button not activating, preventing account access - Constant logout after each use requiring re-authentication - Biometric login feature not working despite being advertised - App freezes and times out during login attempts - Web pages fail to load or load extremely slowly - Links redirect to non-functional Safari pages - Bill payment feature errors out repeatedly - Chat feature unavailable or non-functional - Account information not displaying correctly - Auto-pay setup not persisting despite confirmation - Multiple overlapping pages displaying simultaneously - App incompatible with certain iOS versions - User ID showing as inactive despite valid credentials **Most requested features** - Implement Face ID/biometric authentication for faster login - Mirror the AT&T app interface and functionality - Integrate with main AT&T app instead of separate application - Add native bill payment functionality within the app - Improve app speed and responsiveness - Add bill notifications and reminders - Create a true native app instead of web wrapper - Add installment plan viewing capability - Implement device and SIM compatibility checker at download - Add 'Pay Bill' button on splash screen after login - Improve account information accessibility ## Newest reviews (19 of 81) ### 1/5 — Att first net *2024-01-13, version 1.15* App is totally useless. This thing never works right. U might as well just use your computer unless u like wasting your time. ### 1/5 — Worst app ever *2023-11-06, version 1.15* What a joke never works spins can not connect. Great for public safety ### 1/5 — Terrible customer service *2023-09-23, version 1.15* This app doesn’t even work. I haven’t been able to login, “user ID is not active” for three years and people keep telling me to change my password. Your support is a joke and this app is useless. Three years and nothing. Thinking about going back to Verizon. ### 1/5 — Horrible *2023-08-01, version 1.15* We were encouraged to switch from another carrier due to my spouse and I both working in healthcare. After verifying our employers, I was told after 13 years in the dental field, I was not considered a healthcare worker. I would love for FirstNet to revisit the rankings that came out during the Covid outbreak – because my career was ranked the #1 most at risk profession in healthcare. Yet someone who just works the front desk at a hospital qualifies for the discount. It’s absurd. Now I’m stuck with a higher bill and I really wish I would’ve stayed with my previous carrier. Would never recommend FirstNet to anyone. ### 1/5 — Useless app…. Just use internet browser *2023-07-09, version 1.15* This app is beyond useless. Literally everything you click on takes you to the internet browser. There’s no reason for this app at all. ### 1/5 — App is trash *2023-04-27, version 1.13* The app is overall low budget it doesn't have any features like you would in the AT&T app which I don't understand why you can't just merge with them to make it easy for customers to pay and purchase items instead of having to open a browser link anytime you click on something!!!! ### 1/5 — App doesn’t work *2023-03-28, version 1.13* I don’t know what’s wrong with the app but it use to work and now I can’t log in anymore. I deleted the app and redownloaded it. But still no good. When I put in my username and password the continue button is not lite up to continue to the next page. This had been going on for several months. The developers obviously don’t care about us as customers. I always have to call the number to pay my bill. ### 1/5 — La peor aplicación *2023-02-21, version 1.13* Su aplicación para gestionar pagos es lo peor que he visto en mi vida. Gracias a Dios en un par de meses ya no estaré con ustedes pasando tanta dificultad para pagar su mensualidad. Deben hacerle la vida más fácil a los usuarios, ya que somos quienes les pagamos a ustedes. ### 1/5 — NOOOO!!!! *2023-02-09, version 1.13* Where do I start. This app is HORRIBLE!!! It never works. I can’t even log in to see anything. AT&T is WAY BETTER. The developers of this app are just plain PATHETICALLY LAZY!!! This is the main reason why I am going to switch back to AT&T. Firstnet need to focus on this app and make it better. I went on my laptop and guess what… yep…. Same dang thing. Slow, not responsive and utterly a pure waste of time. I had to leave Atleast (1) star but I really don’t want to. This app needs negative stars because I absolutely HATE CANT STAND DESPISE THIS stupid app!!! Have to call in to pay the bill. Don’t even bother with this app people. ### 1/5 — Horrendous!! *2023-02-06, version 1.13* This is, by far, the worst app I have ever attempted using. I use the word “attempted” intentionally because the app only sometimes works. This is what we deal with as first responders?? This is supposed to be a perk?? What a joke. I can’t get their website to work half the time and the app usually never works. This looks like it was created in a Kindergarten classroom. I will be going back to Verizon for this reason alone. AT&T, keep your garbage. You should be ashamed to put such a horrendous “product” out. ### 1/5 — Absolute Disappointment *2023-01-22, version 1.13* By far one of the worse apps I’ve ever used. As soon as you log in it takes you directly to Safari as soon as you click on anything. The system is slow, doesn’t work half the time and basically requires you to sit on hold for hours at a time to change simple things that the most basic apps can do. It’s sad to see that this is the service that is provided for first responders and military. ### 1/5 — Worthless…. *2023-01-13, version 1.13* This app is worthless for about 90% of users. The only thing it’s good for, half of the time, is redirecting you to web based sites. It seems there is nothing you can do directly from the app, granted I use it mostly for pay my bill. But as I stated before half the time I can’t even do that. ### 1/5 — Not user friendly *2022-12-04, version 1.13* This app is poorly designed. You have to go through hoops to see and pay your cellphone bill. Some days you can’t even see or pay your bill. It’s so frustrating. Do better!! ### 1/5 — App is complete trash *2022-12-03, version 1.13* This app is so bad I’m regretting bringing my numbers over from ATT to FirstNet. I wish I could give it ZERO stars. ### 1/5 — App Crashes *2022-11-09, version 1.13* This app crashes. I believe it’s not even compatible on the iPhone 14 Pro running iOS 16.1. Can’t even open it because it crashes automatically. ### 1/5 — Worst app *2022-10-13, version 1.12(4)* By far the worst app to pay your bills. It doesn’t work half the time and just redirects to different internet sites. I think ATT hired a grade school intern to design this awful excuse for an app. You can tell how much effort they put into an app for first responders. ### 1/5 — An APP that sends you to Safari *2022-10-09, version 1.12(4)* I want to write a manifesto pointing out all the deficiencies in this app but the chief complaint is how lazy the developers of this app are. A bunch of little buttons that leads you to safari instead of having the service within the app. I have been an AT&T costumer since they bought Cingular (for those that know…know 🥹) and I have never experienced such a low budget application. The fastest way to pay your bill is by calling because of all the steps you must do between the app and safari. Sad. Solution? Concentrate on the overall convenience for the customer. The regular AT&T app has all kinds of thing to check your account. Maybe mirror the app. This app just makes me think that I’m getting what I’m paying for…bleh. ### 1/5 — Absolutely Awful *2022-09-28, version 1.12(4)* Embarrassment of an app that goes with even worse customer service…disappointed ### 1/5 — App is Garbage *2022-09-15, version 1.12(4)* How can this app be such a piece of garbage. You would think it could at least mirror the AT&T app but nope. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-07-04, version 1.16* Garbage app, logs you out every single use and biometric login doesn’t work, is really just an internet short cut because anything you need to do is external to the app. Poorly designed and organized. The only reason I gave it 1 star was to write a review. ### 1/5 — App issues *2025-04-22, version 1.16* The app is horrible. I use my AT&T app to pay because so many issues on this app loading ### 1/5 — Garbage *2025-03-11, version 1.16* After FirstNet made me merge to an ATT account my autopay got deleted and now FirstNet offers no billing through them and everything is done through att. I can’t even view my bill anymore and att says it’s a FirstNet issue. It’s like I’m a half att user but can’t use any of their features and FirstNet has now deleted everything off their app and the app is completely useless. ### 1/5 — Should be ashamed of this app *2024-12-10, version 1.15* Does ATT even pay attention to the FirstNet Application? It’s like they have a rogue team of developers in some back closet they forgot about. You literally have an app that takes you to the ATT website. There literally is NO FIRSTNET APP. It doesn’t even really exist. What a sham. ### 1/5 — App Crashes and Times Out Constantly *2024-10-08, version 1.15* App crashes constantly and times out. Causes the inability to log in or takes dozens of tries. No support site or contact information fond so a bad review it is. ### 1/5 — Doesn’t work *2024-09-26, version 1.15* App never works. Customer service couldn’t fix the issue. Had to put 1 star wouldn’t let me put 0. ### 1/5 — Every button takes you to Safari *2024-09-20, version 1.15* Why can’t we just work through the app? Just make a interface like the regular AT&T app.. ### 1/5 — This probably the worst app *2024-09-13, version 1.15* For starters it sends you to safari after you login, then once you are on safari what ever new updates they have done to the website refuses to let you pay online. For the last 3 months I’ve had to go inside AT&T to pay the bill bc it won’t let me access the bill pay feature online. Way to prioritize your first responders and medical professionals 🫡 AT&T is horrible but somehow first-net is actually worse ### 1/5 — Poor Service *2024-09-01, version 1.15* this app need to be deleted because it is useless! AT&T please let your customer service representatives know how to solve issues once we asked for assistance. Please train them well. ### 1/5 — Horrible *2024-04-07, version 1.15* Man love my service but this app is trash! Nothing ever works ever ! the worst ! ## Most praised reviews (9 highest-rated) ### 5/5 — App has significantly improved *2021-03-02* The performance of this app has really improved since the last version. That chat feature is now consistently available and it’s easier to use. I can easily access my account and pay my bill now! ### 5/5 — Handy App *2021-03-02, version 1.9* New version is easier to use. Now I can pay my bill. ### 5/5 — New version of app performs much better *2021-03-02, version 1.9* I’ve used the app before and the new version is so much better than the earlier versions. ### 5/5 — It’s developing *2020-11-13, version 1.8* The app is evolving over time they are making great leaps in developing it . It still has a couple hic-ups but it’s becoming respectable .. ### 4/5 — Need Biometrics For Sign In *2021-10-04, version 1.11(2)* App is getting better but really need FaceID and other biometrics to login in to app. Having to login every time just to view an alert isn’t efficient and could affect PS operations. Thanks. ### 4/5 — Getting better but... *2020-11-11* Better than the original app but not what it “should” be. The first thing users need to know is that you MUST HAVE a FirstNet compatible device and you MUST HAVE a FirstNet sim card. What worked when AT&T and FirstNet were the same system won’t work now. Your device may work but without a FirstNet sim it simply won’t work. Once you have compatible hardware this new app does offer a better interface with the website. For example I’m using an XR w/iOS 14 and a FirstNet sim and by using the app to access the website it has eliminated the error filled slow load I was getting before. Also this app interface streamlines access to specific functions like paying your bill. It bypasses the “rabbit hole” of links you get when you login directly through your browser. The biggest issue and/or problem with the app is that “Face ID” was not included (or made available) in this latest version. The app is getting better but it’s not quite where it should be. If the developers would add Face ID to login and “Pay Bill” button on the splash screen (1st screen after login) the app would be far better and useful. Additionally a check hardware and sim compatibility function at the download point would eliminate a lot of problems noted in the app ratings and reviews. ### 3/5 — Faces ID Needed *2021-03-05, version 1.9* App works ok, but a little hard to navigate. The biggest problem, it needs Face ID to activate instead of having to remember a password. This is a must to be able to launch the app fast, after all this is usually needed when things are hectic. ### 2/5 — Clunky and malfunctioning *2023-03-09, version 1.13* This app used to work, albeit poorly. Now it doesn’t even launch after entering login info. As in the “continue” button doesn’t turn active, so that you cannot get into the app to pay bills or check account status. Disappointing. ### 2/5 — Poor App Functionality *2020-10-31, version 1.8* I’m a first responder and it’s honestly the worse user experience for an app it’s a struggle to even manage to pay my bill because the website appears to have several issues I’m surprised they haven’t sorted this out yet since they are under the branch or AT&T. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*