# FirstRamp

> Service capture and management for time-critical business operations. (iPhone/iPad app by Zafire Ltd.)

- Source: https://appshunter.io/ios/app/firstramp/id669475130 (this page in markdown: same URL + `.md`)
- Developer: [Zafire Ltd](https://appshunter.io/developer/426700532)
- Category: Business
- Price: Free
- Rating: 1.33/5 from 12 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 53 MB
- Languages: English
- Released: 2013-07-13
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/firstramp/id669475130/reviews.md

## What is FirstRamp?

FirstRamp has been designed for service capture where high volume, time critical tasks are taking place.  It allows teams to hit SLA targets by planning the staffing and resources required to ensure all services are achieved for each flight.  Management can be confident that all activity is tracked allowing a seamless and accurate process from planning and data capture through to final invoicing.

System configuration is quick, efficient and customisable.  Users can design their own processes, react immediately to internal or customer-driven change requirements, and specify what data to capture on the mobile app for every type of turnaround task.  Complex contracts can be accommodated and automatically applied to jobs to ensure that billing is accurate.

Data is seamlessly shared between the FirstRamp back office and mobile app. The back office provides cost control, operational visibility, accurate billing and comprehensive reporting for managers, while the powerful and intuitive mobile app allows ground crews, service teams and fleet personnel to capture all required data with ease.

Using the FirstRamp mobile app staff can view and accept jobs, capture all required data, monitor their performance against customers’ SLAs and receive bulletins and alerts.  The app has been created with ease of access and learning in mind; the user interface is intuitive and easy to use allowing for minimal staff training.  Each user has their own secure profile which means that they are given the access and views which are relevant to their role.

Business Benefits
•	Enhances consistent service delivery
•	Reduces manual overheads and waste
•	Minimises the risk of inaccurate or missed billing
•	Provides audit, survey and data feedback opportunities
•	Manages multiple customer contracts
•	Provides the ability to create service capture to exactly match business processes
•	Reduces the risk of delayed flight penalties and helps to improve SLA performance

Operational Benefits
•	Mandatory data capture rules with customer signature and sign off
•	Key data available to employees in any location
•	Configurable SLAs with live feedback to mobile devices and back office
•	Real-time triggers and event-based communication
•	Full health and safety audit data capture
•	Ad hoc services capture and generation of corresponding charges
•	Cost and time analysis of turnaround tasks

## Key features

- High-volume service capture
- Staffing and resource planning
- Customizable process design
- Accurate data capture
- Seamless back-office integration
- Automated contract application
- Real-time SLA monitoring

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/firstramp/id669475130/reviews.md

### 5/5 — Amazing!

*2017-10-25*

Ground breaking!!!

## Frequently asked questions about FirstRamp

### What is FirstRamp used for?

FirstRamp is designed for service capture in high-volume, time-critical environments. It helps teams plan staffing and resources to meet SLA targets, track all activity, and ensure accurate invoicing.

### Can I customize processes in FirstRamp?

Yes, system configuration is quick, efficient, and customizable. Users can design their own processes and specify what data to capture on the mobile app for different turnaround tasks.

### How does FirstRamp benefit businesses?

FirstRamp enhances consistent service delivery, reduces manual overheads, minimizes billing errors, and provides opportunities for audit and feedback. It helps manage multiple customer contracts and reduces the risk of penalties.

### What are the operational benefits of FirstRamp?

Operationally, it offers mandatory data capture with customer sign-off, key data availability in any location, configurable SLAs with live feedback, and full health and safety audit data capture.

### Is FirstRamp available on multiple devices?

Yes, FirstRamp is supported on iPhone, iPad, and iPod devices, allowing for flexible use across different Apple hardware.

### How frequently is FirstRamp updated?

The latest version is 6.0.3, and the app was last updated on September 10, 2025, indicating active development and regular updates.

### What is the user sentiment for FirstRamp?

Based on available data, FirstRamp has a rating of 1.3 stars from 12 ratings, suggesting a generally negative user sentiment.

### Does FirstRamp have ads?

No, FirstRamp does not contain advertisements, providing an uninterrupted user experience.

## Version history (last 5 releases)

### 6.0.3 — 2025-09-10

Platform updates to improve compatibility and performance on the latest iOS versions and devices.
General stability enhancements and minor bug fixes.

### 5.1.2 — 2025-06-10

Platform updates to improve compatibility and performance on the latest iOS versions and devices.
General stability enhancements and minor bug fixes.

### 5.0.0 — 2023-04-24

Underlying framework change utilising the latest iOS features and guidelines.

### v4.11.2 — 2022-03-28

Migrate to Zafire HCP

### v4.3.1 — 2018-04-03

This app has been updated by Apple to display the Apple Watch app icon.

- Sort options on Job Messages page
- Ability to send ASM messages from Create Flight menu
- iPhone X compatibility
- Improve delay code search
- Add Create Job option to Create Flight menu
- Remove delays/SDI options from ETA Message
- Change FCM fuel uplifted from kg to L
- Conversion from KG to pounds in FCM
- Add Duration field in Delayed Take Off message
- ETA calculation/input in Delayed Task Off message
- Fix for the 0.8 density on the FCM form
- Improved response speed for the Embedded login
- Fix issue with new lines being lost from the mobile to the backend for checklist notes
- Added IATA message view for FCM and LDM tasks so that the raw message is visible after the task is finished
- Disabled the IATA messages options for flights with supressed messages (military) – Warning will appear
- Added autocomplete for the FCM aircraft reg
- Added PAX info on the DTO message
- Implemented Code Push functionality, allowing the majority of future app updates to be synchronised with backend updates
- Updated login page for Code Push. First page is domain, after submitting the app will check for updates, then ask for username and password. Subsequent launches of the app will have the domain saved and will go straight to the username and password screen. The domain can be edited if required.
- Improve initial app setup performance, no long “Loading” page.
- Update DTO message text to “Estimated Time of Departure”
- Ability to skip tasks

## Apps similar to FirstRamp

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Ideagen Smartforms Pro](https://appshunter.io/ios/app/ideagen-smartforms-pro/id999283430) | 5.0 (5) | Free | Business |
| [Spira FI](https://appshunter.io/ios/app/spira-fi/id914124812) | 5.0 (1) | Free | Business |
| [RTRS Safety](https://appshunter.io/ios/app/rtrs-safety/id1209181961) | 4.2 (6) | Free | Business |
| [Appenate Mobile Client](https://appshunter.io/ios/app/appenate-mobile-client/id732817545) | 3.3 (7) | Free | Business |
| [Continuum Food Safety](https://appshunter.io/ios/app/continuum-food-safety/id1438482622) | 5.0 (1) | Free | Business |
| [SMS ONE](https://appshunter.io/ios/app/sms-one/id1052660976) | 2.4 (122) | Free | Business |

## More apps by Zafire Ltd

- [SmartMobile by Zafire Limited](https://appshunter.io/ios/app/smartmobile-by-zafire-limited/id426700529)
- [FirstFIDS](https://appshunter.io/ios/app/firstfids/id684817734)
- [Lely SmartService](https://appshunter.io/ios/app/lely-smartservice/id943811034)
- [SmartMobile 9](https://appshunter.io/ios/app/smartmobile-9/id976927047)
- [FirstBag Mobile](https://appshunter.io/ios/app/firstbag-mobile/id1171246006)

All apps by Zafire Ltd: https://appshunter.io/developer/426700532

## Related topics

[optavia client](https://appshunter.io/ios/topics/optavia-client)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*