# FIS Authenticator — user reviews

> 16 indexed App Store user reviews of FIS Authenticator by eFunds Corporation, rated 4.20/5 from 236 ratings.

- Source: https://appshunter.io/ios/app/fis-authenticator/id1441329874/reviews
- App overview in markdown: https://appshunter.io/ios/app/fis-authenticator/id1441329874.md
- Rating breakdown: 5★ 161 · 4★ 23 · 3★ 16 · 2★ 10 · 1★ 26

## Most critical reviews (10 lowest-rated)

### 1/5 — Too difficult to use

*2023-10-17*

The Elogin/Authenticator process and app are confusing, inconsistent and require too much time to accomplish a simple task.

### 1/5 — Wouldn’t let me log in to Salesforce

*2021-02-05, version 2.3.3*

Struggled to log into salesforce all day

### 1/5 — Impossible

*2020-12-21*

I can’t even get it to read it’s own QR Code from the website so I can pair the app to the website. Ridiculous.

### 1/5 — Doesn’t work

*2020-12-10*

I can’t even set up the account

### 1/5 — Never works

*2020-12-10*

Usually takes me about 15 to 30 minutes to get logged in with all the problems.  Usually end up turning off my phone or uninstalling and reinstalling the app when it gets stuck in scan mode.

### 1/5 — Basically Trash

*2020-07-23*

I have had nothing but problems with this app. It repeatedly prompts for the 6 digit PIN to initialize the OTP service, even though I’ve used the app before.

### 2/5 — Needs improvement

*2022-06-27*

Would be great if you can change the default account that shows when opening the app. Or allow show all codes on the screen at the same time. Having to switch the account every time I open the app is not friendly at all.

### 2/5 — Terrible

*2022-04-21*

Constantly clears out my PIN device setup and then I have to reset it all back up!

### 2/5 — Just bad

*2021-05-27*

If your company doesn’t force you to use this then use something else. Every update makes something more awkward or breaks something.

### 3/5 — PIN screen woes

*2021-03-19*

If ever I enter a wrong PIN, this app does not allow me to quickly go back to the PIN entry screen.  Even if I close out the app and get back in, it just bypasses the PIN entry screen until some minimum amount of time elapses.  Please be more forgiving with a way to get back to the PIN entry, as generating bad token codes just wastes my time.

## Most praised reviews (6 highest-rated)

### 5/5 — Great rock solid app. Overly complicated to switch to new phone

*2022-03-31, version 4.3.1*

Works every time.
Many of my users and myself struggled to move accounts over to new phone when using the QR code.

### 4/5 — Watch app

*2025-04-23*

Would be great if this was available for Apple Watch also.

### 4/5 — Needs one improvement

*2022-01-28*

This would be perfect if you could set the default authentication code when you have multiple subscriptions.

### 4/5 — Problem since upgrade to iOS 15

*2021-11-13, version 4.1.0*

Does what it’s supposed to. One problem I have since upgrading to ios 15 a while ago though is that every time I open the app it just gives me a green screen. I always have to force close the app then reopen it for it to work.

### 3/5 — The rsa token app was fine

*2020-12-10*

this is too much you still need the rsa app and then this too :/

### 3/5 — Frustrating

*2020-06-12*

The app itself works fine...when it loads. Every time I try to open it it never gets past the initial page. I have to turn my phone off and back on every time I want to use it. Please fix this.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*