# Fisher-Price® Smart Connect™ — user reviews

> 134 indexed App Store user reviews of Fisher by Fisher-Price, Inc., rated 4.71/5 from 6,249 ratings.

- Source: https://appshunter.io/ios/app/fisher-price-smart-connect/id945748296/reviews
- App overview in markdown: https://appshunter.io/ios/app/fisher-price-smart-connect/id945748296.md
- Rating breakdown: 5★ 5,474 · 4★ 330 · 3★ 120 · 2★ 66 · 1★ 259

## What do users think of Fisher?

Overall sentiment: negative

**Pros**

- 🚀 Durable and long-lasting
- 👍 Convenient app control
- 💤 Helps baby sleep
- 🎶 Good sound quality

**Cons**

- 🐛 Connectivity issues
- 🔄 Frequent re-pairing required
- 🔒 Mandatory account creation
- 🕰️ Limited customization options
- 🔋 Battery life concerns

**Commonly reported bugs**

- App login/sign-in problems
- Disconnects and pairing issues after updates
- Preset settings not saving properly

**Most requested features**

- Multiple routine options
- Nap schedule management
- Dark mode for app
- More sound/music options

## Newest reviews (14 of 134)

### 4/5 — multiple routines & nap schedule

*2025-01-13, version 10.0.0*

Would be nice to 
add nap routine and whole nap schedule, with separate getting ready morning routines 

My son now falls asleep on his own and sleeps through the night!!! He’s 2.5 and we thought it would never happen !

### 3/5 — Smart but needs improvements

*2024-12-10, version 10.0.0*

App needs improvements. It should be able to automatically switch from nighttime mode to daytime. Instead I have to manually go in everyday and switch features. It’s good but not great

### 3/5 — Love it BUT

*2024-10-01, version 10.0.0*

I love our deluxe soother but lately it takes forever to connect which is really inconvenient when attempting to help soothe my babies with the sleep sounds they love.

### 4/5 — Love everything but…

*2024-04-28, version 10.0.0*

I have used the same Deluxe Soother machine since my 2.5 year old was born. The music stays on all night, there’s ambient noise options and different lighting options. It’s durable and simple to use. My only complaint is the the “on the go” music that comes with the app is different from the sounds machine music. It has presented some small challenges as my daughter is used to a curtain playlist to get to sleep. Not the end of the world but I do think it would be a good option to have.

### 4/5 — Sad to see support ending

*2023-11-02, version 9.0.2*

I love this product, paid 3x the normal price and find out it will be non-functional for the advanced features in 6 months.  Wow, so sad.  Thanks fisher price.

### 1/5 — They’ve Ruined It

*2023-11-01*

I got a message that starting in March of 2024, this app will no longer connect to my seahorse. Which means we’re stuck with the default settings on the seahorse and won’t be able to use our presets. The default setting is too loud and bright, and not being able to use our quieter and dimmer preset basically means this important soother for my daughter will be unusable. She has been using this her entire life, and she loves it. But now it’s ruined for her.

And Fisher Price is sorry for the inconvenience? What the heck is going on? How hard would it be to continue to support this app and its devices? I’m sorely disappointed. This company is not what it used to be. It’s all about profit, and they have pennies to save.

### 3/5 — Multiple routines

*2023-10-29, version 9.0.2*

It would be very nice to have a morning and evening routine for each day rather than being restricted to one routine per day.

### 1/5 — I can’t believe how bad this app is

*2023-10-25, version 9.0.2*

I also can’t believe that it has positive reviews. I have the Luminate Bassinet and at minimum, this app should work like a remote control, so tired parents of newborns can lay in bed and press a button and music or vibration starts without having to get up. But you can only set some “favorites” which then the app doesn’t say what you’ve chosen to include with your favorite settings (e.g. white noise, vibration, etc). I like the actual bassinet, I just truly can’t believe someone made this app, looked at it, and thought, “yep, this is good”

### 1/5 — App Stopped Working

*2023-10-20, version 9.0.2*

It was good while it lasted. I am writing this 10.20.23, and it does not function. It states “the internet connection appears to be offline. Check your connection and try again.” 

I have deleted the app and reinstalled it, and still does not work.

### 1/5 — Doesn’t support smart toy bear

*2023-08-18, version 9.0.2*

This app supports many fisher price items but not the bear and panda. They just deleted anything that supports them 🙄

### 3/5 — Problems since winter 2023 update

*2023-06-07, version 9.0.2*

The machine works relatively well. My son loves the stars. 

The sound is too loud to my liking. Too low at level 1 and then too loud at the next level. 

My biggest issues are since the winter 2023 updates. Most issues were thankfully resolved once there was a second update in the spring of 2023. 

But since winter 2023, the app automatically turns off the music playing on my cellphone as soon as I open it. Why can’t I do like before and have my music playing while the app is open? 
(I used to be able to do this by opening the app, quickly going back to my music to press play again and then going back on the app to adjust what I needed). 

This is an issue for me as I play music on my phone to put him to sleep before transitioning to the music on the deluxe soother. 

Any way you could fix that problem? 
I would really appreciate it?

### 1/5 — Great until recent app update :(

*2023-06-05, version 9.0.2*

We have two of these units and never had a problem with them until recently. It all stems from the app. It constantly requires me to re-sign in and I have to re pair each device. I wish I had never updated this app. Last version was great, but newest version needs to be fixed.  Also the app constantly updates and requires Re-signing in. Tbh, this is the type of device that does not need a password.  Seems fisher price is just wanting to collect more data.

### 4/5 — Works as expected

*2023-06-02, version 9.0.2*

After the server issue for app login was resolved, the app works well and as expected.

### 1/5 — Doesn’t work

*2023-05-29, version 9.0.2*

Have registered under three email addresses, uninstalled and reinstalled, restarted my phone, turned off Wifi, turned on Wifi, and waited a day to try again, then waited ANOTHER day to try again AGAIN. Hasn’t connected to the server once. Thanks for nothing.

## Most critical reviews (10 lowest-rated)

### 1/5 — Not enough flexibility

*2025-03-25*

This is a great concept, but there isn’t a way to set up routines for different times of the day.  Our routine varies depending on the time of day. I have to manually edit the one daily routine to reflect the appropriate time of day.  For instance, my daughter doesn’t take a bath in the morning, but she does at night.  My daughter doesn’t clean her playroom at night, but she does so after breakfast.  She doesn’t read in the morning, she does this in the afternoon.  This is like reprogramming your A/C every single time you wake up, when you leave your house, when you return home, and when you go to bed.

### 1/5 — Horrible app

*2025-01-25, version 10.0.0*

This app doesn’t allow you to do much. It’s not very easy to use. It won’t even let me save my daughter’s picture as part of the profile. Everything has errors nothing and next it’s just a bad app. My bassinet that I bought uses the app and pretty much doesn’t have very many automatic features without it. Having said that I now have a useless bassinet that cost almost $300.

### 1/5 — Fonctionne pas

*2024-12-07, version 10.0.0*

Pas capable de se connecter à l’application et je ne sais pas comment je pourrais le faire.

### 1/5 — No app anymore

*2024-05-13, version 10.0.0*

Our seahorse no longer connects to the app as it is “older” despite buying it last year. It says we can still use it but it has defaulted to the lowest sound level and the shortest time making it useless. Very disappointed

### 1/5 — Discontinued products

*2024-05-02, version 10.0.0*

I have the Soothing Motions bassinet with smart connect and cannot use it anymore due to the app discontinuing the support of it.

### 1/5 — App not functional.

*2024-04-18, version 10.0.0*

Won’t let me login with my old account. Created a new account and still won’t let me log in.

### 1/5 — seahorse no longer works

*2024-03-03, version 10.0.0*

I bought the smart connect seahorse and they just took away the whole reason I got this one. So disappointed. My almost 2yo uses it every night. This was a huge bummer and makes it basically useless

### 1/5 — Forcing customers to purchase new items

*2024-02-03, version 9.1.1*

Why sell an item who’s stand out feature is Bluetooth control, but than say you will no longer be supporting. It makes my purchase worthless!

### 1/5 — Waste of money

*2024-02-01, version 9.1.1*

This was a Christmas gift for my daughter but the app will no longer work after March. Defeats the purpose of buying the more expensive “smart” seahorse.

### 1/5 — Not supported after ‘24

*2023-12-10, version 9.1.0*

My son loves the sea horse his Aunt gave him for Christmas. Unfortunately the app will not support the Sea Horse after ‘24 so the amazing lullaby tool will become a brick that looses all customizable functions.  For this lack of support I can not recommend the Sea Horse or this app to anyone and it gives me pause in selecting any other Fisher Price toy that has app connectivity.

## Most praised reviews (10 highest-rated)

### 5/5 — Love this sound machine

*2024-12-14, version 10.0.0*

I have used this sound machine since my daughter's birth. Love the ability to set different levels of light and sound and set timers. Everything is controlled through the app and the lullabies are actually spotting

### 5/5 — Love it

*2024-12-08, version 10.0.0*

I bought this when my son was 6 months old. He’s 6 now and still uses it every night. I love that I can control it from my phone. Hands down best purchase I made for him.

### 5/5 — Absolutely love

*2024-10-13, version 10.0.0*

We were gifted this when my son was born and he is two now and still absolutely loves it! Would recommend. I also love the app for it.

### 5/5 — Love it all except…!

*2024-09-24, version 10.0.0*

I am thankful for this app and the sound machine my baby uses. But I dislike that my music stops playing when the app opens, I use my headphones while rocking my child to sleep. I am also not a fan of not having a “dark mode” option for the app. Most apps on iPhones do.

### 5/5 — Muy bueno

*2024-01-20, version 9.1.1*

Muy bueno para mi hijo

### 5/5 — Durable

*2023-09-26, version 9.0.2*

Lights and sounds are really good. Very durable. Runner constantly every night for more than four years. Kids friendly.

### 5/5 — Disappointed since last update

*2023-04-07, version 9.0.2*

Used to have no issues with my soother before the last app update. Since then it has been an issue every time I use it. 
I have to re-connect every time I have to go back in the app, hate that I have to exit before I want to edit my settings like to increase or the decrease the light where before I didn’t have to. 
The range isn’t as good as it used to be also. I have t changed anything in my house but now if I’m not close enough to my soother I sometimes have issues connecting. 
I used ti really like it before for the accessibility and easiness but lately is has been more of a hassle.

### 5/5 — Loumalou

*2023-03-07, version 9.0.0*

Update: Thank you development team for fixing the app so quickly!!

Our boys love the Loumalou and it has made bedtime so much easier and fun!!! 

Old comment: We loved our Loumalou and it worked great until I downloaded the new update. Now the Loumalou will not connect and keeps asking me to repair and gives an error message. Please fix!!!

### 5/5 — Last version update

*2023-03-07*

Fisher Price, halp! The latest version update made me re-log into the app for my Smart Connect Deluxe Soother. But I had to try a million times over to log in. An error message just keeps appearing. And when I am finally able to log in, the app then gives me an error message that my Soother can not pair at this time. I’ve had minor issues using this for the last 4 years, but this version update has a major bug that I now can’t use the app (which I relied on daily). Makes me want to try the Hatch. Please fix!

Update: the problem was fixed promptly and I now have no issues logging in or pairing the app to the soother. Thank you for a great product and promptly fixing the issue!

**Developer response:** We apologize for the inconvenience in accessing the Fisher-Price Smart Connect app. The issue has been resolved. Please try using the app again. We appreciate your patience and continued support. If you continue to have issues, please call our team at 1-800-524-8697, for app support. They're available Monday-Friday, 9AM - 6PM ET.

### 5/5 — Great

*2022-09-20, version 8.6.4*

We have 2 smart soothers and they’re great

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*