# Fitbit Ace — user reviews

> 55 indexed App Store user reviews of Fitbit Ace by Google, rated 4.10/5 from 216 ratings.

- Source: https://appshunter.io/ios/app/fitbit-ace/id1621113388/reviews
- App overview in markdown: https://appshunter.io/ios/app/fitbit-ace/id1621113388.md
- Rating breakdown: 5★ 148 · 4★ 14 · 3★ 11 · 2★ 10 · 1★ 33

## What do users think of Fitbit Ace?

Overall sentiment: mixed

**Pros**

- 👍 Great for kids' independence
- 🔒 Safe communication for kids
- 📍 Reliable location tracking
- 🏃 Motivates kids to be active
- 👨‍👩‍👧‍👦 Easy for parents to use
- 💬 New way to communicate
- 🎮 Fun games for kids
- 👨‍👩‍👧‍👦 Great for family quests
- 👍 Sleek and fun design
- 📞 Clear call quality
- 🔒 "School time" feature is genius
- 👍 Easy setup and connection
- 👍 Good for younger kids
- 👍 Peace of mind for parents
- 👍 Connected but not distracted kids
- 👍 Game-changer for parents
- 👍 Best kids watch
- 👍 Works great for our needs
- 👍 Amazing device and app
- 👍 Great fun watch
- 👍 Solid app with parental control

**Cons**

- 🚫 Incompatible with older iOS
- ⚠️ Inappropriate content risk
- 🚫 Features don't work offline
- 🎨 Awful UI aesthetics
- 🖼️ Cannot send images
- 🔇 No sound for incoming calls
- ❌ App cannot be installed
- 🗑️ Message history lost on new phone
- ❌ App doesn't connect
- ❌ App never loads
- ❌ Error codes and no support
- 🌍 Not usable internationally
- 🎮 Too many games
- 🇨🇦 Not working in Canada
- 💳 Requires credit card for child account
- 💸 Expensive yearly fee
- ⏳ Slow location updates
- 🇦🇺 Not allowed in Australia
- 🚫 No watch-to-watch calls
- 📧 Locked into Gmail contacts
- 🚫 Calls only to Gmail users
- 🚫 Cannot invite spouse
- 🚫 Cannot contact other kids/friends
- ⚙️ Limited customization for school hours
- ⌨️ Small keyboard buttons
- 🔋 Poor battery life
- 🌡️ Overheats frequently
- 💔 Screen broke easily
- 🔄 Subscription not transferable
- ❌ App is garbage
- ❌ App unusable
- ❌ App freezes
- 🚫 No refunds on cancellation
- 🔒 Broken permissions model

**Commonly reported bugs**

- Location, calling, and messaging features not working when disconnected from WiFi
- Incoming calls on iPhone from Fitbit Ace have no sound, only vibration
- Message history lost when moving to a new phone
- App does not connect to the watch
- App never loads or says no connection
- App stops working and requires restoration
- Customer service never responded
- Some messages are delayed
- Some messages disappear after a bit
- Takes forever to receive text and update location
- App immediately asks for country and says not allowed
- App is completely unusable, clicking does nothing
- App freezes and nothing can be clicked
- Cannot invite spouse to family account
- Cannot contact other kids or their friends, only adults

**Most requested features**

- Allow adjusting theme or colors
- Add basic features like photo sharing
- Allow communication between friends with watches
- Enable parents to approve friend connections
- Allow grandparents abroad to use the app
- Add more parental control options
- More parental settings needed
- Add voice message feature for parents
- More child safety features updates
- More family quests
- More customization of night time hours
- Increase size of keyboard buttons
- Enable parents to call even during school time
- Modify goals to include other exercises
- UI tweaks for better user experience

## Newest reviews (12 of 55)

### 3/5 — Good but room for improvement

*2026-06-21*

Provides the necessities for our kids to be able to reach them via text or call (through the app). And has fun games. But some great features that were available on Gizmo (Verizon kids watch) are lacking here. Now that we don’t have it we miss them:  

1) before the watch dies, ping its exact location and save to the app. Kids lose watches. If it’s dead - without its last pinged location - good luck finding!

2) give ability to schedule reminders that will automatically pop up for the kid to see (vs just texting)

3) ability to send pictures

4) open up wallet capabilities. Currently only Acorn or one other which charges an unreasonable fee - so we just don’t use it. But would be nice to be able to add a card to it and allow them to use it. Leave it up to the parent to track and manage. If they want to use Acorn, great.  If not, let them do others just like any other wallet/tap to pay

5) better battery 

6) get bands back in stock. The one my son wants has been “out of stock” for a year.  

It’s not a terrible watch but if they want lasting power they need to incorporate the above and improve. If my son wasn’t getting a phone next year I’d switch to another watch. It works. And a decent price. But not can definitely be better.

### 4/5 — Great! But...

*2026-02-16, version 25.1126.302*

I’m eight years old and I have my own Fitbit watch. But, I can’t download it, on my iPod, because it has too high iOS. In addition, great game, too high iOS.

### 2/5 — Can’t install

*2025-12-20, version 25.1126.302*

I can’t install the app to get ready for my Fitbit ace lte

### 2/5 — Erro_094

*2025-09-04*

It was working fine until it just stopped working and said on the screen that it had to be restored. I tried to restart it, delete the account, change my wifi network to 2.4, tried with a new account and it didn't work at all. It just said that it was wrong. I ended up calling customer service and they never responded.

### 3/5 — Great product but misses key functions

*2025-06-27*

The watch is beautifully designed and so easy to use. The UX is wonderful and kids are proud and excited to wear and use it. However it is infuriating on many levels, examples include: family from outside the US can’t use the app, you can’t send pictures or any kind of media, it doesn’t have a camera, if friends of your child also have the watch there is zero way of communicating between friends. Having spent hours researching which first smart watch to buy, I’m happy with the limits and control that Fitbit Ace provides, but it lacks so much functionality, I wish I’d bought an Apple Watch straight off. imploring Fitbit Ace to update the app so that grandparents abroad can download and use it, and to allow parents to approve connections with friends so that they can text each other!

### 4/5 — Pretty good

*2025-06-05, version 25.0514.300*

I like it but it doesn’t work in Canada and I can’t text or call my friends on the watch

### 1/5 — Connect through email

*2025-01-27, version 25.0108.300*

Very difficult to connect. When I canceled my subscription, I lost my 130.00 dollars. No refunds. If you want to try it, only do it for month until you know it’s right for you and your child.

### 2/5 — Not what I hoped for

*2025-01-26, version 25.0108.300*

It’s just ok. Overheats frequently, screen broke in the first few days with just normal play, battery life is poor and despite says kids can communicate with “approved” contacts, it’s only with adults that have a smart phone. Not worth the price.

### 3/5 — Good but has a couple issues.

*2024-12-31*

My Grandkids got these for Christmas and it has been fun being able to text with them. Issues are that some messages are delayed coming through but the bigger issue is that some of the messages disappear after a bit so you can’t go back and check. It seems to be a random thing???

### 1/5 — Credit card

*2024-12-29, version 24.1120.308*

You have to put a stupid credit card to verify the google account for my CHILD. I don’t have to have google know my credit card for absolutely no reason. Terrible app

### 1/5 — Not affordable

*2024-12-26, version 24.1120.308*

We will not pay 119 per year that is not what my family can afford so if you do not change it to free to sign in I will be carry mad and not give a good review ever again please change it to free or else

### 1/5 — Bad connection

*2024-12-19, version 24.1120.304*

It takes forever to receive the text and to update location

## Most critical reviews (10 lowest-rated)

### 1/5 — Invasive

*2026-02-06*

While reading through their terms and conditions I noticed this in a small paragraph: “I understand that my child's account is like my own Google Account and will provide access to general audience services that have not been designed for children and that will enable my child to do things like communicate with others and see content I may consider inappropriate.” Idk about the rest of you, but I am definitely not ok with my child seeing inappropriate content. With all the horrible things people are doing to children now in days, I rather purchase a safer watch with my phone carrier.

### 1/5 — Horrible

*2026-02-04*

I had cancelled for a month then re subscribed the next month and location, calling and messaging features do not work when disconnected to WiFi making this “monthly” fee of over $10 ridiculous. I do not recommend this device to parents wanting to keep track of their kids or the ability to contact them. Try a gizmo watch through Verizon instead.

### 1/5 — Awful Aesthetics and Usability

*2026-01-07*

There is no excuse for how bad the UI is in this app. The Messages screen uses an aggressively bright, neon green that looks cheap and out of place on iOS. It is visually jarring, makes the conversation harder to read, and feels like a rough prototype rather than a finished product.

Even worse, there is no way to adjust the theme or colors, so you are stuck with it. And basic messaging features are missing. I can’t even send images. I’m used to Viber, which is miles better.

I understand this is “for kids,” but that’s not an excuse to ship something this poorly designed and this limited. Fitbit should redesign the chat UI and add basic features like photo sharing, along with simple customization (theme/colors).

### 1/5 — No sound?

*2025-12-27, version 25.1126.302*

I was told from support that for incoming calls on the iPhone from the Fitbit ace, there is no sound, only vibration. That’s super dumb. I can’t have my sound on to get notifications that my child is calling or texting me.

### 1/5 — Messages Lost

*2025-11-24, version 25.1025.302*

If you ever move to a new phone, all your message history with your kids will be lost

### 1/5 — Complete waste of money

*2025-10-30, version 25.1001.301*

This app is absolutely useless. It doesn’t connect to the watch at all. I spent over half an hour trying every possible way to pair it, and nothing worked. Total waste of time and money.

### 1/5 — Never loads on my phone.

*2025-09-22, version 25.0903.300*

My little brother can call and text me but I can never open his messages because the app says it has no connection. But everything else on my phone works right. Just never this app. Horrible.

### 1/5 — Too many games!!!!

*2025-06-27, version 25.0611.300*

All I wanted was a way for my kid to contact me and keep track of his fitness. He spends so much time playing the darn games I have to take it away from him and then we forget to put it back on when he needs it! Why does it even need games. I’m currently looking for a better option. The gaming is ridiculous.

### 1/5 — Fitbit review

*2025-03-23, version 25.0219.300*

Great for letting my bf hack me

### 1/5 — Horrible

*2025-02-04, version 25.0122.301*

Unknown device hacked my device!!

## Most praised reviews (10 highest-rated)

### 5/5 — Amazing🤩

*2025-05-10*

It functions well, my kids feel really independent and comfortable. It is working well too. We are doing these family quests a lot!🤩

### 5/5 — Great watch for younger kids

*2025-04-18*

My daughter loves the ability to reach us after school and can even reach trusted adults through this app. It makes coordinating with parents of friends the watch particularly easy because they always have the watch installed for their own children. Location tracking is great for peace if mind. The wallet function also allows kids to pay for their own things at stores that take Google Pay.

### 5/5 — Amazing!!!

*2025-02-19*

The Fitbit Ace LTE is a great way for kids to manage their own calling while still having you help them. My kid is always staying connected with me and I am always looking out for him. Fitbit Ace LTE is the BEST!!!!!!

### 5/5 — ok

*2025-01-16, version 25.0108.300*

the only problem is that you can not make a “this is mine account”

### 5/5 — Perfect

*2025-01-10, version 24.1120.308*

Perfect for the helicopter mom who always wants her kids to be able to contact her

### 5/5 — So convenient and safe

*2025-01-02*

Finally we have found a device that allows us to communicate with our child without having to give a smart phone at such a young age. It’s perfect for when they are going to classes, camps, play dates or just biking around the neighborhood. We love how we can control the calling feature to silence it during school hours to avoid distractions. Our kid loves the fitness tracking feature and little motivation pop ups to get his steps in! He also enjoys the little games occasionally. The battery life is decent too.

### 5/5 — Great device for my active 10 year old

*2025-01-01*

My child received this for Christmas and we were able to quickly add all grandparents and parents to the account. All parties had Gmail accounts already, and I added everyone to a Google family account and the rest was a breeze. We love the family quests, and it’s already gotten us excited to move more to help reach the goal. My kid is a competitive swimmer and has been wearing the watch to her practices and it’s held up just fine in the pool, and has given her accurate “active minutes” after a practice. All texting and voice call functions have been working just fine, and we’re all excited for her to have some more freedom in the neighborhood and peace of mind for us as she gains independence.

### 5/5 — Best for Both Kids and Parents

*2024-12-12*

The way my two kids have taken to their Aces, playing together, sharing bands, chatting together and chatting with us parents is simply remarkable. It’s solved all our problems on communicating with them when we’re apart, and knowing precisely where they are, while have active fun. 

My favorite things about Fitbit Ace:
- love how all communication is thru the app
- everything in one place
- easy for parents and kids to use
- something the kids love to engage with every day

And messaging with the kids has opened up a whole new manner of communicating with them. They have unique new voices over text that we didn’t know before 😜

### 5/5 — This is amazing!

*2024-11-29, version 24.1120.302*

I love this watch, so does my daughter playing out of her watch is amazing! We love the games and everything is including the family quest.We would like more family quests soon thank you.

### 5/5 — My 10 yr old loves it

*2024-11-11*

My 10 yr old daughter loves the watch.  It gives us a peace of mind, too, when we know where she is, and the fact that she can contact us if she needs to.  She’s messaged me about her forgotten water bottle (dropped off in the car trunk), her new school pickup time due to sports practice … etc.  It’s given her more independence, without the smart phone “addiction“ or social media, which we think she is still too young for.  And, she really enjoyed the games outside of her school time we set on her watch.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*