# Fitness First Australia — user reviews > 77 indexed App Store user reviews of Fitness First Australia by Fitness Lifestyle Group, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/fitness-first-australia/id1575821516/reviews - App overview in markdown: https://appshunter.io/ios/app/fitness-first-australia/id1575821516.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (18 of 77) ### 2/5 — Slow and annoying *2026-05-05, version 1.15.3* Slow and annoying ### 2/5 — App is slow, unreliable and readers have badly positioned indicator lights *2026-04-30, version 1.15.3* The app is slow, takes too long to approve your access and the interface design is poor because you have to cover the status light with your phone so you don’t actually know whether it’s approved you or not. Similarly, sometimes the doors don’t open after the app green light comes on and you have to do it several additional times. Finally, needing my membership card to access lockers defeats the purpose of the app - at least make PIN activated lockers available nationwide. And please, make the app available on my Apple Watch. Fitness First has enough of an issue with members wasting time on their phones rather than working out and this exacerbates more mobile phones on the gym floor. ### 2/5 — Signs out constantly *2026-04-20, version 1.15.1* I now have to use this app each day because they’ve switched to digital entry (the keyring tags worked way better) but nearly every day I open the app as I’m entering the gym and it’s signed me out. It’s extremely annoying because the cell service is pretty terrible right by the gym entrance. Please fix. ### 1/5 — What’s the point? *2026-04-08, version 1.15.1* You used to be able yo update your direct deposit details, cancel your membership directly through the website. Now? The app doesn’t let you do any of these things. Can someone confirm how this is aligned to the ACL? ### 1/5 — Useless app *2026-04-03, version 1.15.1* Yikes! Such a terrible “upgrade” from physical card. They somehow made the more inconvenient to get into the gym. They should’ve just made it a card you add to your Apple wallet or just kept it as it was. ### 1/5 — Poor access implementation *2026-03-23, version 1.15.0* I’m not sure why FF decided to use Bluetooth instead of NFC but the experience is not great. Maybe 15 years ago this would have been acceptable but not having the card integrated in to Apple/Google Wallet is a huge disappointment. The access experience is well below par and I can’t understand why this technology was chosen over industry standards. ### 1/5 — Where’s the digital access screen? *2026-03-18, version 1.15.0* There isn’t a digital access screen in my app ? ### 1/5 — sometimes doesn’t even scan you in *2026-03-14, version 1.15.0* now you have to bring your phone to scan into the gym but the problem is sometimes the scan doesn’t even work so you’re left stranded outside the gym if you go outside of staffed hours. this needs to be fixed ### 1/5 — App now wants Full Calendar Access *2026-02-28, version 1.15.0* Previously this App only required “Add only” access to add calendar invites. Now it is asking for Full Access. Why should anyone provide third party will full access to their calendar to add events/reminders. Please read other reviews about similar access for Contacts. BEWARE Enabling this access provides the potential for full access to your data and enable this information to be passed on. ### 1/5 — Full of trackers *2026-02-28, version 1.15.0* Why am I being forced to install spyware on my phone to gain access to the gym? This app is awful, has poor usability and crashes. The sole purpose seems to be spying on my device. ### 1/5 — Probably cancelling my membership *2026-02-27, version 1.15.0* I don’t want your app on my phone. ### 1/5 — bugs in app *2026-02-27, version 1.15.0* app doesn’t let me log into my membership, unable to access my card after they have changed to digital card to access the gym even tho money is being taken from my account and have a active membership ### 1/5 — Log out issues *2026-02-27, version 1.15.0* There’s no need for this app to log out users after such a short period of time. Especially now you’ve made it mandatory to have to digitally enter the gym. ### 2/5 — Slow and annoying *2026-02-13, version 1.15.0* I used to just come to the gym with a card and a towel. Now I have to bring a phone which takes three actions to get to the state where I can gain entry to the gym, wait for an age while the phone and the reader talk to each other then keep moving the phone away from the sensor to see if it has turned green because the phone takes an age to get the ‘green’ result, either that or wait for the receptionist to say ‘that’s OK’. Then I have to put my phone in a locker. I really don’t see this as progress. And now all of a sudden the app wants my location data. Why? ### 1/5 — Forced to download the app *2026-02-07, version 1.14.0* We have been forced to download this useless app to access the gym. ### 1/5 — You have to disconnect AirPods to use! *2026-02-05, version 1.14.0* The app now uses Bluetooth to sign you in and it doesn’t work unless you disconnect Bluetooth headphones ha. Totally awful. Old membership cards no longer work. They should have used Apple wallet and NFC. Lazy implementation that just doesn’t work under normal conditions. ### 1/5 — Unnecessary app *2026-01-26, version 1.14.0* The swipe card worked fine and then it was switched over in 24 hours to a dumb app and now ppl can’t get into the gym. Idiots Complete upper management screw up by private equity. Can’t even have dumbbells in order or have enough plates. Gym music is rubbish pop music not up tempo gym music. Keep it simple stupid. No one needs an app for a gym membership that no doubt collect data. ### 1/5 — Digital Access Not Working *2026-01-11, version 1.14.0* Digital access does NOT work. I tried everything: - reinstall the app. - change my email address - contact the club to check my account - contact support online Nothing - Digital access does NOT work. Why require an app to enter a gym? ## Most critical reviews (10 lowest-rated) ### 1/5 — Unnecessary and buggy *2026-09-02, version 1.15.6* Used to just need a gym card, now I need an app and a lock? Feels less efficient ### 1/5 — Awful app *2026-08-25, version 1.15.6* Just spent an embarrassing 10 minutes trying to access the club. Would just hang when trying to access my membership. Had to delete and reinstall and re log in. If you’re going to take away the cards and reduce staffing hours, then at least invest in a reliable app programmer ### 1/5 — Won’t let me scan into the club *2026-06-28, version 1.15.5* Employees have no idea why ### 1/5 — Won’t delete my account *2026-06-16, version 1.15.5* It saying you have to contact gym to delete your account I don’t agree and they won’t delete it without a fee ### 1/5 — Where’s the digital access screen? *2026-05-21, version 1.15.4* Still require old black pass to access old lockers ### 1/5 — Very poor design for a pricey gym *2026-05-18, version 1.15.4* Poorly designed app. I have not been able to log in since it has started. I have spoken to 4 people at the reception about it and finally they have logged in a complaint with IT. No update for 3 weeks now. I’m beginning to wonder if I’m hallucinating. ### 1/5 — doesn’t scan *2026-05-11, version 1.15.4* doesn’t scan well and i don’t get let into gym after hours ### 1/5 — Bad Idea *2026-05-01, version 1.15.3* What was the point in digital access? The lockers aren’t updated so I still need my card anyway, it’s not a very good idea? So I have to use my phone and I’m still using the card? I wonder if it would be better if it was all on one system…like the card that already existed. I’m only writing this review because I had to update the app of course, the card never needed updating ahaha ### 1/5 — Digital access disaster *2026-04-30, version 1.15.3* To have to get out your phone, then open the app, then sign in to the app just to enter the club is a terrible experience. I’ve taken to not scanning in at all, which I see many others doing. Given the doors are unlocked in staff hours I can only imagine how many people are accessing the gym without paying for a membership. ### 1/5 — Why does it require Wifi, Bluetooth and Location Data? *2026-04-21, version 1.15.1* Why does an app to access the gym require wifi, Bluetooth and location data? All we needed was a simple keycard. Seems like a blatant grab at your personal data. ## Most praised reviews (10 highest-rated) ### 5/5 — Terrible *2026-01-14, version 1.14.0* CREATE A PROPER NFC APP FOR IPHONE! What kind of budget coders try to use Bluetooth like NFC? It’s a communication protocol, it’s not intended to be used like a wallet. This results in a very unpleasant experience of brushing your phone for several minutes trying to get it to read. Even the staff have given up and just wave people through. ### 5/5 — Fitness classes *2025-03-10, version 1.10.0* I love all the classes at Bayside The instructors are amazing The best in Melbourne I especially enjoy Denis’s Pilates ### 5/5 — Thank you *2024-03-24, version 1.2.2* Hey, just a shout out of thanks for adding the Instructor name on classes now. Small changes can make big difference. ### 5/5 — Member *2023-07-19, version 1.0.0* It’s good ### 5/5 — Fantastic App! *2022-03-05, version 1.0.0* Has some great workout plans tailored to your goals! ### 5/5 — Great look *2021-11-01, version 1.0.0* I really like the lay out of this app. Lots of useful stuff to look at and great work out plans ### 5/5 — Easy quick way to check my classes timetable *2021-11-01* Can easily check timetable at my club, some good guided plans with videos specific to my personal goals ### 3/5 — Missing Function *2026-04-20, version 1.15.1* It is reasonably easy to use. One significant function that is missing is you can see all your booked classes on one screen. Currently you have to go into every club you booked in your class to check what and when you have booked, it is very inconvenient and unnecessarily cumbersome . ### 3/5 — Filters *2025-08-27, version 1.12.0* Great to have an accurate timetable after many years, and the fact that you can save your favourite clubs is great. Can you PLEASE now add the functionality to save your class choices? I only attend two class types and every single time I open the app I have to deselect the classes I’m looking for… it’s hugely irritating. ### 3/5 — more enhancements *2023-09-14, version 1.0.0* this app needs the ability to tap into the gyms so we can ditch the physical card , also let us see our payments so we can track it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*