# Fitness First - UK — user reviews > 123 indexed App Store user reviews of Fitness First by FITNESS FIRST CLUBS LIMITED, rated 4.90/5 from 15 ratings. - Source: https://appshunter.io/ios/app/fitness-first-uk/id1587543992/reviews - App overview in markdown: https://appshunter.io/ios/app/fitness-first-uk/id1587543992.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Fitness First? Overall sentiment: positive **Pros** - 👍 Easy to use and intuitive interface - 📱 Simple class booking system - ⭐ Friendly and welcoming staff - 🏋️ Excellent gym facilities and equipment - 📚 Variety of classes offered - ✨ Clean and well-maintained facilities - 🎯 Professional and knowledgeable instructors - 📅 Convenient calendar integration - 🏊 Good amenities (pool, sauna, steam room) - 🔔 Helpful reminders and notifications - 🎨 Good app design and branding - 🌍 Multi-location access and booking **Cons** - 🐛 App requires internet for barcode access - 📱 App takes excessive phone storage space - ⏱️ Slow app loading times - 🐢 Slow fitness data syncing from other apps - 🔐 Requires full calendar access permissions - 📲 Intrusive push notifications - 🚫 Shows inaccessible gyms on booking page - ❌ PT section non-functional - 🔄 App blocking issues after updates - 💳 Billing and contract issues - 📧 Missing booking confirmation emails **Commonly reported bugs** - Reminder notification prevents class booking without app reinstall - App blocks booking after reminder is set - Booking confirmation emails not being sent - Classes booked on website not syncing to app - Workout tracker audio interrupted by video playback - App update forces mandatory download blocking access - Student discount not applying after first month - Fitness age notifications sending incorrect/discouraging messages - Apple Wallet feature advertised but not functional **Most requested features** - Apple Wallet support for gym membership barcode - Real-time gym occupancy/busy status indicator - Guest pass balance visibility in app - Calendar access with 'Add Events Only' permission option - Better opening hours display for bank holidays - Automatic activity logging from Life Fitness machines - More music variety in classes - Additional Pilates, Yoga, and Tai Chi classes - Better sauna area utilization - Clearer exercise identification in workout tracking - Gym maintenance status notifications (e.g., steam room repairs) - Faster fitness data sync from wearables - Reduced app splash screen load time - Faster member card loading on entry ## Newest reviews (18 of 123) ### 4/5 — User friendly *2026-06-05, version 4.3.2* Like everything besides not telling you classes you’ve attended and how many days you’ve been to the gym and which location etc. Itd be useful to have this data available. ### 5/5 — Brilliant! *2026-06-04, version 4.3.2* Very easy to use app. The only feedback I’d give is that it would be great to see all the classes that have been booked for the week in one place so they can screenshotted. ### 4/5 — Fitness first Milton Keynes *2026-05-29, version 4.3.1* Really friendly gym staff are friendly and very helpful and welcoming. Never had any problems and if I did they were resolved quickly. ### 5/5 — Easy to use *2026-05-07, version 4.3.1* Have always found the app easy to use and perfect for booking classes ### 5/5 — Best gym ever *2026-04-30, version 4.3.1* Great customer service and good environment for training. ### 5/5 — Pilates class, was great, never done a weighted Pilates before great fun *2026-04-29, version 4.3.1* Pilates class was great fun, l have never done a class with weights before 😁 ### 5/5 — Easy to use *2026-04-24, version 4.3.1* Easy to book classes from the app ### 5/5 — Great Gym *2026-04-07, version 4.3.1* Love this Gym , great company ### 5/5 — Good *2026-03-09, version 4.3.1* Good gym pentyi of callse to tack ### 5/5 — Great classes *2026-03-07, version 4.3.1* Love it ! ### 5/5 — Excellent gym *2026-02-21, version 4.3.1* Great facilities - and great classes ### 5/5 — Mcully *2026-02-11, version 4.3.1* Good for up to date information ### 5/5 — Awesome Gym & App (Solihull) *2026-02-09, version 4.3.1* Superb gym with excellent facilities. All of the instructors are very friendly and welcoming. They all know your name and are always helpful. Wonderfully gym the best one I’ve joined. This one’s a keeper! Just one point I’d like to make about the APP - please PLEASE can we have the option to add the membership barcode to the Apple Wallet!!!! PLEASE! ### 4/5 — Mr *2026-01-20, version 4.2.2* The sauna area could be utilized alot more ### 5/5 — Good service *2026-01-04, version 4.2.2* Easy to use, very useful and encourages people to compete with their gold and healthy lifestyle! ### 5/5 — Dave K *2025-12-30, version 4.2.2* Definitely the best gym around ### 5/5 — Good app *2025-11-17, version 4.2.2* Would recommend ### 5/5 — So happy that I joined Fitness First. X❤️💪🏼 *2025-11-15, version 4.2.2* Super friendly and encouraging staff helping me to achieve real goals. Especially enjoy the variety of classes, yoga, Zumba, Reps and Pilates. Love the pool, cold plunge and steam room to wind down. Great vibe in the whole place. Have bumped into old friends and made new friends. Thankyou. X🙏🏼 ## Most critical reviews (10 lowest-rated) ### 1/5 — Management will say anything before admitting there’s a problem *2026-06-03, version 4.3.2* Member for over 6 months and continually disappointed by the standard of management at Fitness First Brixton. The equipment and facilities are fairly basic, yet maintenance issues are left unresolved for weeks. The men’s sauna is frequently not switched on, cleanliness is inconsistent, and legitimate concerns are often dismissed rather than addressed. There is also no dedicated stretching or mobility area, which means you’re often trying to stretch in spaces that feel like they’re part of someone else’s workout. After raising safety and maintenance concerns, I no longer feel particularly welcome at the club. Communication is poor, accountability appears lacking, and basic operational issues remain unresolved. For the membership cost, I would expect significantly better standards and management. ### 1/5 — Ok *2026-02-04, version 4.3.0* I can’t ever find the number of guest passes I have left and would be great if the app could tell me how busy the gym is before I head there ### 1/5 — Blocking questionnaire. Needs Internet *2025-02-07, version 4.1.2* Terrible app. Needs internet to get your barcode up to sign in at the gym. Regularly blocks you by asking questions and you can’t dismiss it. Also when the app updates it blocks you says you have to download the new version. Clearly poor quality designers and developers. ### 1/5 — No Apple wallet support for pass *2025-01-18, version 4.1.0* No Apple wallet support but it says it has it. ### 1/5 — Customer service is terrible *2024-11-23, version 4.0.8* They have no goodwill and will refer to the T&Cs to charge you more and keep you locked in your contract. They increased my cancellation fee from £30 to £257 when I said I am leaving… Be wary, they don’t care about their customers ### 1/5 — The student discount doesn’t work *2024-10-20, version 4.0.8* I’m the student and made the membership in one of the fitness first branches, however on the second month the payment was full price! So don’t believe in this student discount, it’s not working! ### 1/5 — New App Update 4.0.6 Terrible *2024-09-06, version 4.0.6* If we set a reminder to book a class. The notification gets sent like it did at 6am this Wednesday morning for next Wednesdays classes. But then we are unable to book the class that’s open for booking unless you actually completely delete the app off your phone, reinstall it and then login again. You can’t simply log out and log back in. This then wipes all previous reminders set in your app profile but lets you then book the class that just became open for booking. It appears the app doesn’t like you trying to book a class you set a reminder for, this is even if the reminders were set after the last app update, this is an error within the new version of the app. We are able to book all other later classes that same day that a reminder was not set for, so it could even be a timing issue in the algorithm that has been set. Once I deleted, reinstalled and logged back in, I am able to book next Weds classes, you can’t just simply clear the reminder or only log out and log back in. Form a customer experience point of view we can’t keep doing that, thats a poor customer journey and I’m sure the app developers did not design it this way, now I have to set reminders in my own calendar which is stupid. Please fix this as it’s a real fight to get on the popular classes in our club, it’s like the early morning fight to get the best sun lounger on a resort holiday hahaha! ### 2/5 — PT section doesn’t work *2025-01-22, version 4.1.1* PT section doesn’t work ### 3/5 — Needs improvements *2025-08-25, version 4.2.0* Shouldn’t show you gyms you can’t access on booking page, should also be clearer with opening times on bank holidays. Also please stop sending me push notifications saying my fitness age is double my actual age! I know that’s why I’m here 🤣 ### 3/5 — Allow adding card to wallet *2025-02-17, version 4.1.2* Please allow adding gym card to Apple wallet. Super annoying having to load the app every time, particularly when reception is poor ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-24, version 4.3.4* So straightforward and easy to navigate, with everything in one place. ### 5/5 — Great app *2026-08-14, version 4.3.4* Makes it easy to book classes and manage gym account! ### 5/5 — Gym subscriber *2026-08-04, version 4.3.3* It’s actually a pretty good gym - super crowded, but they work hard to design the space to maximise people. They’ve also made it more nice with saunas and ice baths compared to Australian version ### 5/5 — Great APP *2026-08-02, version 4.3.3* I love the FF App as it helps to keep me on track with classes notifications and accessing my health data. ### 5/5 — Easy, quick and informative *2026-07-19, version 4.3.3* So easy to use, book, cancel classes, see what’s going on. ### 5/5 — Great app *2026-07-14, version 4.3.3* The app works well and the booking is pretty simple! ### 5/5 — Great app *2026-07-08, version 4.3.2* Easy to use ### 5/5 — Gym lovers *2026-07-01, version 4.3.2* App so easy wise book all your classes 👍🏾👍🏾 ### 5/5 — Great classes *2026-06-27, version 4.3.2* Love it ! ### 5/5 — Shruti Gawande *2026-06-17, version 4.3.2* Lots of options to choose from to improve your fitness xx --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*