# FITNESS SF MEMBER — user reviews

> 76 indexed App Store user reviews of FITNESS SF MEMBER by Fitness SF, rated 2.24/5 from 169 ratings.

- Source: https://appshunter.io/ios/app/fitness-sf-member/id1484657961/reviews
- App overview in markdown: https://appshunter.io/ios/app/fitness-sf-member/id1484657961.md
- Rating breakdown: 5★ 37 · 4★ 5 · 3★ 11 · 2★ 24 · 1★ 74

## What do users think of FITNESS SF MEMBER?

Overall sentiment: negative

**Pros**

- ✅ Improved UI/design in recent updates
- 📅 Class schedules now available
- 🔐 No longer forces logout on every use
- ⚡ Faster app performance in recent versions
- 📱 Clean and intuitive layout

**Cons**

- 🐛 QR code frequently fails to load or display
- 😤 Constant forced logouts after updates
- 🔄 Frequent app crashes and freezes
- 📵 Black screen when opening QR code
- ⚠️ Mandatory app updates block check-in access
- 🎯 Location selector not functioning properly
- 📢 Intrusive ads blocking QR code display
- 🔐 Excessive password resets required
- ⏱️ Slow app performance and data fetching
- 🚫 Screenshot prevention of QR codes
- 🔄 Inconsistent app behavior across updates
- 📵 Brightness not adjusting for QR scanning
- 🎯 Location switching unavailable for multi-gym members

**Commonly reported bugs**

- QR code page won't load on new iPhones
- QR code turns black when tapped
- Location selector requires multiple app restarts
- Location name doesn't update when image does
- Terms of service popup appears repeatedly despite acceptance
- App logs out users daily after recent updates
- Password reset email not sent despite account state change
- Password validation error with long passwords
- App crashes on launch
- Blank white screen on app open
- Membership freeze feature completely non-functional
- Profile loads inconsistently
- Incorrect gym hours displayed
- 1Password autofill incompatible with login
- QR code requires refresh every check-in
- App freezes with loading spinner indefinitely

**Most requested features**

- Apple Wallet integration for QR code
- Apple Watch app support
- Gym occupancy/busyness meter
- Check-in and workout history tracking
- Personal trainer workout logging capability
- Facility closure and maintenance notifications
- On-demand Les Mills class streaming
- Physical key tag alternative
- Personal training session redemption tracking
- 1Password autofill support
- Optional update mechanism (defer updates)

## Newest reviews (20 of 76)

### 2/5 — Location selector not working

*2025-09-27*

Location selector is not working properly in iOS 26.

Took 5 app restarts for location selector to function; but when selecting a different location, the image updates, but the name doesn’t

### 3/5 — Can’t switch location for QR code

*2025-09-01, version 1.3.25*

I have a Full Membership with access to all Fitness SF gyms, but the location switch option doesn’t appear in the app. Because of this, I can’t change gyms to generate a QR code for entry.

### 2/5 — Too many updates

*2025-08-08, version 1.3.25*

Please!  Stop updating the app so frequently.  Annoying - especially when checking in.

### 3/5 — Good but could do more.

*2025-08-07*

It would be nice if the app had a meter to show if the location is busy or not. I DON’T want to mingle, I want to do a quick workout and leave lol. 

Also all locations should have complimentary parking but that’s not an app issue is it? It is a pain to find parking in the FiDi location, and the one in the complex it’s too expensive.

### 2/5 — Hit or miss but mostly miss

*2025-07-17*

Made the mistake of “updating” a few times. Do NOT do this. Sometimes your profile loads, sometimes it doesn’t, the hours attached to your location are usually the wrong ones. Tried uninstalling, reinstalling, blah blah. It’s the UI.

### 2/5 — App down again

*2025-07-16*

I’ve been a customer for many years because I like the people there, and the gym, but they require use of an app for entry that often does not work. Tech defeating people yet again. Really dumb customer interface.

### 2/5 — App crashes every time I open it

*2025-07-08, version 1.3.22*

The app worked for the first month but now every time I try to open the app it crashes.

### 1/5 — Could be better

*2025-04-24, version 1.3.20*

Works half the time all the time, sometimes

### 1/5 — No Check-in or Workout History

*2025-04-22*

It’s really disappointing that at $120 dollars a month one can’t see their check in history. I also have a planet fitness membership that I use on out of town days or when I want an extra early or late workout. PF app works great I can see my check in and workout history dating back to 2023 for just $25 monthly. I feel strongly that a membership that cost more should come with a functioning app or one that is at least comparable to a budget gym app. The Fitness SF app needs some updates!

### 1/5 — Apple Wallet Support??

*2025-04-15, version 1.3.20*

App works sometimes, it’s annoying to have to open it every time I need to check in only to find it has logged me out, or won’t load etc. I need apple wallet support so I can put my ID in there and never have to open the app again, thanks.

### 1/5 — Poorly supported; works intermittently

*2025-03-02*

I am updating the review below. They have once again updated, and it once again fails. People have to re-enter the password every time they come to the gym. Something about the bugs within this app prevent it from being automatically updated so I have to copy and paste the password laboriously. The poor guys at the front desk are tired of hearing people complaining about it , and I don't blame them. 
[Previous review, which still applies. ] This works for a while, and then they update it without any beta testing and it throws everything off. They were late to adopt a website, then late to adopt an app in each case, management fails to support it properly. It's because when I want to go to the gym, I just want to go to the gym –-instead, I have to stand at the desk and chat with the guys about how the app is failing again. We all deal with it, but we have better things to do.

### 2/5 — Ugh

*2025-02-27, version 1.3.19*

I really hate it that I have to log in after this app is updated. The only time I log in is after an update and that’s long after I’ve forgotten the stupid password.

### 2/5 — I can’t see my personal training sessions used

*2025-02-25*

We used to be able to click on our personal training package and see what dates they were redeemed on… this was also available in the monthly statements — this is no longer available and makes checking my used sessions impossible. Please fix

### 1/5 — Why

*2024-12-31, version 1.3.17*

Why do we need an app to check in. With the previous version you could at least screenshot the QR code to avoid having to deal with this app that crashes all the time. The new version disabled screenshots. This app adds nothing and makes checking in take 1 minute longer, why force everyone to use it?

### 1/5 — Stop forcing updates

*2024-12-14, version 1.3.17*

Updates are too frequent. Which would be fine, except when I'm trying to Check-In and open the QR code, and I can't access it until I update the app. 

Maybe have the option to pull up the QR code to let us check-in, with the ability to update the app later. Otherwise I'm standing at the front desk, waiting to connect to the wifi, waiting for the app to download. Waste of time

### 1/5 — continues to miss the mark

*2024-12-11, version 1.3.17*

in general, the app has some nice features- however the most vital functionality continues to disappoint and cause frustration. 

one of the most important parts of the app is being able to use a qr code to enter the gym. since the feature of being able to add it to apple wallet was removed, this is the only way to get access to the gym. if there’s an update to the app, please don’t make it required for me to get my qr code! it always happens at the worst possible times and i’m more than happy to update the app later! fixing this (or adding back the ability to add a pass to the apple wallet) would relieve so much pain with this app.

### 2/5 — Membership freeze buggy

*2024-11-13, version 1.3.15*

The membership freeze tab Is so buggy, it doesn’t work at all

### 2/5 — Logged out every day after last update

*2024-10-19, version 1.3.14*

Since the last update, the app logs me out every time I go to the gym. Hope this can get fixed.

### 1/5 — Poorly supported; works intermittently

*2024-10-18*

This works for a while, and then they update it without any beta testing and it throws everything off. They were late to adopt a website, then late to adopt an app in each case, management fails to support it properly. It's because when I want to go to the gym, I just want to go to the gym –-instead, I have to stand at the desk and chat with the guys about how the app is failing again. We all deal with it, but we have better things to do.

### 2/5 — Recent update logs me out everyday

*2024-10-18, version 1.3.14*

The app used to function smoothly. I opened it, it would pull up the QR code. 2 second interaction.

Now, since last few days, the app logs me out every day and I have to take 15s to login and then re-open the QR code.

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible

*2026-05-20*

The app rarely loads. I constantly have to close out and reopen again. Enough times that I get a bit anxious now at this point every time I go to the gym because I know I’m going to have to struggle just to show I am a member. Also, sometimes the class calendar never loads and it’s really hard to switch between locations to check if there are classes for that day.

### 1/5 — Horrible app unreliable

*2026-04-02, version 1.3.27*

Very frustrating because they require this to chime into the gym despite it being laggy not working 1/2 the time. Especially for being in SF, literally hire a non budget developer and fix the UI please

### 1/5 — Doesn’t work on new iPhone

*2025-11-14, version 1.3.26*

This app won’t load the QR code page on my new iPhone, after numerous attempts, deleting it, reinstalling, logging out, etc. 

It’s very frustrating.

### 1/5 — Can't check in on my new phone

*2025-10-07, version 1.3.26*

Doesn't work on my new phone when i tap on QR code, just goes black. I've had issues with the QR code forever though, it doesn't turn up the brightness when you open it so always struggle with scanning. This app needs some love for sure

### 1/5 — Frequently broken, terrible UX

*2025-08-17, version 1.3.25*

Hire some UX researchers to help you figure out how to fix your app. This is not really excusable in 2025.

### 1/5 — Very annoying

*2025-08-11*

Everytime I launch this app it forces a pop up to accept terms of service. No matter how many times I’ve pressed accept and proceed, it still asks me again the next time I login. Not smooth. Not efficient. Despite at least 2 or 3 updates this has never been fixed.

### 1/5 — Disfunctional App

*2025-07-27, version 1.3.24*

One of the worst apps; signs you out. Makes it difficult to access the QR code that you need for signing in at the gym.

### 1/5 — Necessary Evil

*2025-07-16, version 1.3.23*

UX / UI requires serious reconsiderations. This is the most fickle app you’ll ever use; as tho going to the gym isn’t hard enough for lost people, you then have to fight with this app upon entry.

### 1/5 — barcode doesn't work

*2025-07-03, version 1.3.22*

in addition to everyone else's frustrations around the app's inability to track workout history, the most recent update (a month or two ago) has made checking in a great annoyance. Do you all think so little of your customers that you require a refreshed QR code EVERY TIME we check in? I just waited for 2 minutes while the app gave the swirling circle of death, after refreshing the app, just for the code not to work. The smug attendant told me I hadn't used a fresh QR code, even though I'd refreshed the app and waited at the door. It's ridiculous. What an awful app.

### 1/5 — horrible app

*2025-06-19, version 1.3.22*

Requiring the use of the app to get into the gym is super annoying and worse than before. Not only that but now they show ads in front of the QR code screen, so you gotta dismiss it to scan in.

## Most praised reviews (10 highest-rated)

### 5/5 — Apple Watch

*2024-05-02, version 1.3.11*

Any chance this app can get on the Apple Watch. So we can use or watch to scan the QR code to check in.

### 5/5 — Works Fine

*2024-02-21*

Had some issues when it was first rolled out but as of the date of this review I haven’t had any issues. I do keep a screenshot of my login QR just to be safe though.

### 5/5 — Refreshing update with classes loaded

*2023-08-30*

It’s more intuitive and I like the workout schedules

### 5/5 — Great and refreshing update

*2023-08-30, version 1.3.5*

I enjoy the new app and workout classes are now loaded

### 5/5 — Great new layout

*2023-06-18, version 1.3.2*

I like the new look of this app and the fact that it doesn’t log me out and can just pull it up and scan the QR code. The old version did this a lot.

### 5/5 — New app is legit

*2023-06-17, version 1.3.2*

The new app is so legit. Thanks for bringing a fresher and more beneficial setup for me to use. 💪🏼💪🏼

### 5/5 — Great Gym App

*2023-06-16, version 1.3.2*

Love the new improvements!

### 5/5 — Looks clean

*2023-06-16*

Thank you for the update

### 4/5 — Feature request

*2023-09-04*

The app works fine! I mostly just use it to check in and track how many times i go but what I think would be really helpful is if there was a place I could see how busy the gym is at a certain time so I can plan accordingly

### 4/5 — Usable and unobtrusive

*2023-07-26*

Fitness SF has heard us and provided an app that is functional and lacks infuriating design flaws. It’s not outstanding but it is finally something that I can use every day without being angry as a result. Kudos to who brought in the right team for the job.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*