# Fitpass: Sport and recreation — user reviews > 34 indexed App Store user reviews of Fitpass by Emergo Sport d.o.o., rated 4.90/5 from 6,396 ratings. - Source: https://appshunter.io/ios/app/fitpass-sport-and-recreation/id1444181297/reviews - App overview in markdown: https://appshunter.io/ios/app/fitpass-sport-and-recreation/id1444181297.md - Rating breakdown: 5★ 6,089 · 4★ 160 · 3★ 59 · 2★ 28 · 1★ 60 ## What do users think of Fitpass? Overall sentiment: negative **Pros** - ❤️ Loved by users - 🕰️ 24/7 availability **Cons** - 🐛 Frequent crashes - 📍 Inaccurate location detection - ⏱️ Slow performance - 🔒 Unreliable login system **Commonly reported bugs** - Gyms disappearing from favorites - Incomplete or outdated gym listings **Most requested features** - Detailed usage statistics - Ability to add payment card - Improved gym search and filtering ## Newest reviews (12 of 34) ### 2/5 — Errors *2023-11-04, version 4.7.1* Hi, when I want star app, I have error” no internet connection” but I have internet ### 1/5 — Unpredictable failures *2023-11-04, version 4.7.1* The app stopped working several times completely, nice to go to gym and suddenly find you can’t enter. No legible mistakes shown, nor when it’s going to work again. ### 1/5 — Не определяет геолокацию!!! *2023-06-23, version 4.5.0* 30 минут сидел в зале пока определит геолокацию. Сделать этого так и не получилось. Пожалуйста используйте нормальные карты.🙏🏼 пытаюсь достучаться до разработчиков потому что менеджеры не отвечают ### 1/5 — Login *2023-02-17, version 4.3.0* Užasna aplikacija koja se iznenada povremeno samo izloguje sa naloga. Neverovatan propust koji vam obezbedi izgubljeno vreme kada to najmanje očekujete. **Developer response:** Žao nam je zbog tvog lošeg iskustva sa aplikacijom.😔 Ako se problem ponovi molimo te da nam pišeš na chat opciju unutar aplikacije kako bismo proverili o čemu je reč i pokušali da rešimo problem. 🙏 ### 1/5 — Card *2022-08-19, version 3.0.15* We need card !!!! Not only phone ### 2/5 — Languages *2022-03-14, version 3.0.7* I can’t use the app because of too few languages available. Even english can’t be chosen for registration ### 1/5 — Loše *2022-01-12, version 3.0.5* Aplikacija radi sporo, izloguje me bar jednom nedeljno sama od sebe, ne sluzi nicemu osim da skenirate QR kod, ne možete da pratite statistiku potrošnje termina, itd. ### 2/5 — Typo *2021-11-26, version 3.0.5* Kada se instalira, ispod aplikacije pise Fitpass umesto FitPass ### 1/5 — Ocena 1 *2021-10-23, version 3.0.1* Ljudi promenili da se check in u teretanama radi preko app umesto preko kartice, i od tad aplikacija ne radi kako treba. 1-2 minuta treba da se uloguje u sistem, ili te izloguje pa kucas sifru. Ako vec uvodite izmene, bar ih uradite kako treba. Ranije je bilo super. ### 1/5 — Can't read or understand a word *2021-03-18, version 2.0.2* Just downloaded but all information is in some other language. I cannot even sign up or do anything. It's not in English. How do I download the English version ### 2/5 — ... *2020-03-08, version 2.0.2* I really enjoy the flexibility Fitpass offers but now that the app is about to become the only way to use this service, I’d say... it could use a better UX. Please don’t use webview inside the app for “create account” solution. A proper native sign up experience would be far better. Alternatively, if webpage is really really the only way to go please open the webpage outside the app and please directly navigate to the exact place on the website where account can be created. Please fix the location demanding screen that completely blocks me from navigating back through the app if I don’t want to touch “Add location permission button” at the moment. Also the text on this screen is cut off on small screens. Please give a proper explanation why you need both my email and phone, and then even location in addition to camera (e.g. to-prevent-this-special-kind-of-abuse would be fine). Apps should be apologetic for asking for so much data, and this should be explained in detail on the screen that demands such data. Regards ### 3/5 — Decent app, but missing a few things. *2020-02-19, version 2.0.2* I like Fitpass. It’s a handy thing to have. The map function within the app is especially useful. However, it needs a few things added to it. - Regularly updated gym listings. At least one gym I tried to check out that was listed in my area actually closed months ago. Yikes. Fitpass should have their representatives checking on what gyms are registered with them and make sure everything is accurate. Speaking of accuracy, sometimes price listings for participating gyms aren’t right either. On that note... - Price listing as a filter. I don’t like the idea of paying for my Fitpass membership and then paying an additional fee just to go to a regular gym and use their cardio equipment, so I wanted to find a good ol’ teratana that would accept just Fitpass for admission. Since Fitpass doesn’t have admission cost as a filter option, I had to check each area gym individually just to see what they’d cost. Same goes for finding a dedicated fitness class of some kind - what if I have a 300RSD budget for a class I want to take? I don’t want to waste time checking each participating fitness center when Fitpass should be able to include that in their listing UI more clearly. - Clean up the filtering list better. I don’t want children’s centers showing up on my list of gyms, but since there’s no checkboxes to say what specific things to include you’ll get results that are overly wide-ranging. The search function isn’t super helpful in general. - Add highlights/favorites to the map. I have a favorite gym already, but it doesn’t appear in any special way on the app’s map. It would be obvious to me that user-curated locations should stand out on the map, but Fitpass hasn’t built this option in yet. - Add an English UI. How come the website has English but the app doesn’t? On that last note - “objekti” doesn’t translate to “objects” in the context used on fitpass. You want to say something like “Locations” or “Participating gyms” instead. Hopefully this feedback gets back to the P&D team and gets put to good use. I’ll still use the app as long as I have a fitpass membership sponsored by my job, but it can easily be a lot better. ## Most critical reviews (10 lowest-rated) ### 1/5 — 2 თვეა ველოდები ფიტპასს და ვერ გამიაქტიურდა :) *2026-05-26, version 4.26.0* საპორტმა თავისით ჩამოგეჭრებაო თანხაო ბარათი მქონდა მიბმული და ახლა კიდევ რო არ ჩამომეჭრა და მივწერე შენით უნდა გადაგეხადაო და კიდევ 1 თვე არ გააქტიურდებაო და 2 თვეა ველოდები უკვე :) ### 1/5 — Сервис которому плевать на клиентов *2026-03-05, version 4.23.2* Оказывается покупая подписку за одну цену ты всегда покупаешь её на разный срок. В феврале например у меня просто украли 3 дня от обычного срока и я не смог полностью отходить свой абонемент, у меня украли одно посещение из него. Я написал в поддержку чтобы решить эту проблему — но поддержку абсолютно плевать, они вообще ничего не захотели делать с этой ситуацией. Думайте сами, хотите ли вы поддерживать сервис которому настолько плевать на клиента даже в такой простой ситуации. Я же — не рекомендую. ### 1/5 — Sign up *2026-02-23, version 4.22.0* No signup process on the actual app. Major glitch ### 1/5 — kaže da nemam interneta a imam *2025-10-10, version 4.17.0* ažurirana, očišćena memorija, i samo ne radi i ja sad ne mogu na trening ### 1/5 — The app isn’t working *2025-02-26, version 4.13.0* First time today I encountered with a very unpleasant situation- it’s early morning, I came to the gym and the app isn’t working, neither their website! I’ve lost my time, money and an opportunity to train. It’s very frustrating There is no way to contact their support either! ### 1/5 — Nije vredno *2025-02-24, version 4.13.0* Loša aplikacija! Ovo jednostavno nije funkcionalno. Da mi nije uplaćeno preko firme ne bih plaćao ovakvu uslugu. Ne preporučujem. ### 1/5 — Can’t copy paste login and password on login *2025-01-16, version 4.13.0* Why the hell to forbid copy paste login and password on login in the application? It is not convenient at all ### 1/5 — bože me sačuvaj više *2024-08-09* apsolutno najgora jebena aplikacija na celom jebenom svetu koja apsolutno nikada u životu nije uspela da upali tačnu lokaciju bez da palim i gasim internet, izlazim i ulazim iz aplikacije i restartujem telefon **Developer response:** Zdravo! 👋 Žao nam je što imaš poteškoće prilikom korišćenja aplikacije. Zamolili bismo te da nam pišeš na chat opciju unutar aplikacije ili na email kontakt@fitpass.rs. Neko iz našeg tima će ti se javiti u najkraćem roku kako bismo pokušali da rešimo problem. ### 1/5 — Nije vredno *2024-01-15* Loša aplikacija! Ovo jednostavno nije funkcionalno. Da mi nije uplaćeno preko firme ne bih plaćao ovakvu uslugu. Ne preporučujem. **Developer response:** Zdravo! 👋 Hvala ti na komentaru. Žao nam je zbog tvog lošeg iskustva. 😔 Slobodno nas kontaktiraj putem chat opcije unutar aplikacije ili na email kontakt@fitpass.rs, kako bismo ti pomogli prvom prilikom i ustanovili u čemu je problem. 🙏 ### 1/5 — Aplikacija ne radi *2023-12-30, version 4.8.0* Od poslednje verzija aplikacija ne radi kako treba na moblinoj mrezi, na wifi radi ali to stvarno nije resenje. Sramotno da i pored kontakta podrske nista nije ucinjeno da se stanje promeni. ## Most praised reviews (10 highest-rated) ### 5/5 — Gym walhala *2025-12-11, version 4.20.2* Cool gym, good owner good staf very clean just super ### 5/5 — ❤️ *2025-12-11, version 4.20.2* ყველაზე მაგარი სტუდია გლდანში! ### 5/5 — Odlicno *2025-07-21, version 4.16.2* Prijatna teretana, usluzno osoblje i dobre sprave za vezbanje ### 5/5 — მიყვარხართ საუკეთესობი ხართ❤️❤️ *2024-03-21, version 4.9.2* მიყვარხართ საუკეთესოები ხართ❤️❤️ ### 5/5 — How sign in? *2024-01-30, version 4.8.0* How to sign in? ### 5/5 — 111111 *2022-09-30, version 3.0.15* ყვაფერი მომწონს , უბრლოს ვისურვებდი რომ იყოს 24 საათიანი . ### 5/5 — Nice app *2022-05-25, version 3.0.11* Hi team, thanks for your app, it’s awesome. Just one note - I can not choose English language. In the list there is ‘choose language’, ‘srpski’ and some other language. I believe the first option stands for english, but it’s impossible to choose it. Could you please check? Thanks in advance. ### 5/5 — Great! *2019-12-13, version 2.0* It is possible to see how many trainings you have left, also to login without having card physically on you by scanning QR code at the gym. Super useful for me. ### 5/5 — App review *2019-10-29, version 1.2* Great app,helpful for a beginner getting into fitness,gives a clear idea about realistic goals and a good time period to achieve them, gives a good idea about energy intake and expenditure and an overall good app to start your fitness jouney ### 3/5 — Location *2025-06-22, version 4.15.1* Location დაამატეთ, რომ მისამართზე დაჭერისას გადავიდეს google map ზე. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*