# FitSW for Personal Trainers — user reviews > 63 indexed App Store user reviews of FitSW for Personal Trainers by MacroActive Limited, rated 4.80/5 from 1,832 ratings. - Source: https://appshunter.io/ios/app/fitsw-for-personal-trainers/id1184011053/reviews - App overview in markdown: https://appshunter.io/ios/app/fitsw-for-personal-trainers/id1184011053.md - Rating breakdown: 5★ 1,581 · 4★ 148 · 3★ 53 · 2★ 14 · 1★ 36 ## What do users think of FitSW for Personal Trainers? Overall sentiment: negative **Pros** - ⭐ Great custom app for businesses - 👍 Easy to use and customize - 💯 Recommended for trainers and coaches **Cons** - 🐛 Too many glitches and bugs - 📞 Poor customer support and communication - 🔍 Unintuitive and hard to use - 🔁 Frequent app changes causing frustration - 🔧 Issues with workout dates and scheduling **Commonly reported bugs** - Scheduled workouts not populating - Schedule not loading - Workout data and progress getting deleted or changed - Login and account creation issues - App crashing after updates **Most requested features** - Add ability to create folders to organize workouts - Embed exercise videos directly in the app - Improve meal planning and nutrition tracking - Add more watch integration options (e.g., Apple Watch) ## Newest reviews (14 of 63) ### 2/5 — NASM-CPT *2026-04-23, version 5.04* I just started using the app recently and was happy with it until the recent update which has been a disaster. I can’t edit workouts as the app won’t allow me to delete exercises or add sets to new ones. I hope there is another update coming soon or I will have to cancel ### 2/5 — Could be good with some changes *2024-03-24, version 4.60* Good features, but I decided to switch to a different app. 1) Looks to retro, the whole look needs redesigning 2) Supersets/giant sets are programmed badly. Needs a new fresh look, so it all fits on one page. ### 2/5 — Nutrition *2024-02-16, version 4.55* Nutrition section doesn't work at all cannot add macro goals or food or set up any diets at all ### 3/5 — Apple Watch *2024-01-16* It would be great if there was more options to connect a watch i can only connect a fit bit i have an Apple Watch ### 4/5 — Issues / bug possibly *2022-04-25, version 3.63* I cannot change the gender of my client in the app , so far just that ### 2/5 — Issues with workout dates *2022-01-31, version 3.55* I have been using this app for a while and it has been great until the last couple months. I keep trying to input the current day for the workout date but it inputs a random date from last year. I try to manually change the date and it won’t let me. It seems like there are some bug issues with it. I would appreciate the assistance thank you. ### 2/5 — Changes on app are regular *2021-04-22, version 2.81* To many changed to app version that makes it frustrating and hard to update ### 4/5 — Timer *2021-04-15, version 2.76* App is great for the most part. Bust since last update the timer will not work, it just closes out the app. Please fix ### 1/5 — This app used to be good *2021-03-22, version 2.67* The more updates they do, the worse this app is... none of my meal plans save correctly. When I make a meal plan from my phone and try to print it from a computer, the plan is either missing food or the macros are way off. I’m looking for a new software now. ### 1/5 — It will only let me be a trainer *2021-03-02, version 2.60* I’ve been trying to creat my account as a client and it keeps making me a trainer ### 1/5 — Confusing, frustrating and no real time service *2021-02-27, version 2.60* I’m having nothing but problems with this app, things are laid out weird and programming is confusing. There is no real time help available either you have to email and wait for a reply which is a huge waste of my time! I’m not impressed and I really don’t want to have to reload everything in another program but with the lack of service and time I’m losing because of it I think I’ll be calling it quits and try something else. ### 1/5 — Terrible *2021-01-29, version 2.53* I had high hopes for this app but compared to other online training apps I use for clients this one is terrible. It constantly glitches and freezes. The food logging inside the app is to complicated. They should just connect to my fitness pal like the other apps. You can’t use your own videos which really sucks. I set the default metric to how I like it and it said it was said it this way for all my clients and it didn’t. The idea behind this app was great but unfortunately it’s just way too glitchy and has too many problems. Even the idea of the food logging aspect of this app was great but sadly they made it way too complicated. The food logging app also needs a barcode scan option, otherwise you’re there forever trying to input each individual food. Another thing is I like to set flexible dieting macros for my clients not a set meal plan and that means I like to sit there carbs fats and proteins to a specific number in grams. Sadly they do not have that option however they do have a simple plan option where you can set the number of servings for each individual food group including fruits vegetables carbohydrates etc. However they do not explain what the serving sizes for each one of these options so you have no idea how much of this to actually incorporate into the macros. I’m not kidding folks it is extremely complicated. If they had an option for fats carbs and proteins were you could input a number in grams for each it would be fantastic. When you have a lot of clients to do this for you cannot sit there and input every single food group and serving sizes individually, it is just way too Time consuming. ### 1/5 — Terrible *2020-10-04, version 2.28* Waste of time and money. If I could give it 0 stars I would. Between the constant glitching, terrible workout videos in the app, and the amount of times it’s crashed on me I have no patience left for this app. I wish I didn’t have 20+ clients already in this app or I’d be done with it already. I have no clue how it has the reviews it does, DO NOT WASTE TOUR TIME FIND A DIFFERENT APP!!!! ### 3/5 — Too many issues in less than 24 hours *2020-09-26, version 2.28* The app deleted all of my clients and I logged out to see if it was a glitch and it wouldn’t let me log back in. When I type in my login info it doesn’t open. It just freezes on the login screen. I’ve tried uninstalling and reinstalling the app and it still didn’t work. This is my first day having the app and I was very excited about it but now it’s just frustrating and kind of embarrassing as I have signed up new clients to the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Too Many Glitches *2025-08-14, version 4.70* App has too many glitches and no way of getting a hold of anyone for assistance. Upgraded the subscription and it doesn’t even reflect on the app and they also overcharged for that upgrade. Number they have listed on their page rings to some random company and no one answers. Terrible. ### 1/5 — Cant take payments *2024-12-27, version 4.68* They use stripe, stripe wont let me sign and the password reset never gets sent to me. I told fitsw this and they said “reset your password with the password reset feature”… uh, no! ### 1/5 — Far Below Expectations *2024-10-15, version 4.62* I had high hopes that this app would do the things it mentions because it seemed simple enough for me to help manage my clients/business. Unfortunately, it is filled with bugs, buttons that don’t even work, and screens that are not interactive on the app. Welp, I thought I’d be a customer for sure before the disappointment. ### 1/5 — Very unintuitive and awkward to use. *2023-10-23, version 4.39* Very frustrating! ### 1/5 — Hard to use *2023-08-16, version 4.30* Make this user friendly. I have used other app but this one is just too complicated ### 1/5 — Great until it came to cancelling and 1099 *2023-03-26, version 4.11* The app is great, still needs a little cleaning up to make more user friendly but still usable. The only issue I ran into was when I canceled and I had to reach out regarding my 1099 because It wasn’t showing up on the stripe dashboard since they had me down for not filing.I told them I was still going to and I sent endless emails trying to obtain it and never got a response. I don’t know what happened but I still haven’t gotten any word back and stripe can’t help me. So it’s disappointing to have to give them a low rating ### 1/5 — Scheduled Workouts- Do NOT populate *2021-08-13, version 3.04* Was setting up a clients schedule and noticed none of the excercises were populating. Closed the app still not showing up. Deleted and reinstalled and still did not fix the issue. App looks like it could fundamentally be greasy for starter trainers but can’t really rate it based upon not being able to even set up a single workout for my client. Will delete and wait for updates. ### 1/5 — Schedule won’t load *2021-06-01, version 2.91* Opened app today on two separate iPhone devices. The “schedule” is not showing up when opened. Also, went to “Contact Support” tab and it’s a dead link. 🙄 ### 1/5 — Sick of this app and desktop version *2021-04-12, version 2.73* Unreliable, pages don’t always work, desktop version even worse. I hate that I paid for a year of this. ### 1/5 — Crashing after update *2021-03-24, version 2.67* Every time I select a client, the app closes! This just started after update adding calendar feature!! ## Most praised reviews (10 highest-rated) ### 5/5 — Wellness Center & Gym Owner *2023-11-02, version 4.44* Great custom app as a business especially during and post covid! Love the ability to manage my gym and wellness center, trainers, clients and communicate all in a centralized location. Been a FITSW customer for more than 6 years and this company has provided amazing customer service, growth opportunity and has expanded tech to be user friendly, competitive and easily accessible especially since the world went digital! I can’t speak highly enough if the custom options, friendly service and quick response times of FITSW and the entire team. If you’re a small or medium size business or a trainer, PT or wellness coach starting off - this is the system for you! ### 5/5 — Things that could be added *2023-03-09, version 4.07* I wish the rest was a actual timer instead of just recording how long you rested. And workout history should be in the workout to see what you did last time ### 5/5 — Great app! *2021-05-15, version 2.88* I’ve been using FitSW for a few months and it’s been a great addition for my clients. It’s easy to use and customize. One thing I hope gets added is the ability to create folders in order to better organize programs/workouts. Keep it up FitSW team, I really appreciate all of your effort! ### 5/5 — The new features added are outstanding *2021-03-19, version 2.67* All the new features that are being added are so helpful! They even updated the app with a feature I requested. Very responsive team! ### 5/5 — 100% recommended *2021-02-26, version 2.60* The app has a lot of features that are easy to use. Customer Service is great. Always ready to help. ### 5/5 — Fantastic app *2020-09-16, version 2.27* I’ve been a PT for a few years and this is the best app I have used. Very well laid out and user friendly. My clients love it too! Highly recommend. ### 5/5 — Love how simple this is to use *2020-09-16, version 2.27* Thank you guys for making this so simple to use given all the features it has. It’s so much easier to use than the other fitness trainer softwares I have tried to use for my coaching business. Very helpful at helping me to keep my training clients on track ### 5/5 — Loving this app *2020-08-29, version 2.25* So easy to use ### 5/5 — Does not keep state *2020-04-25, version 2.12* If you are in the app, it tends to at times not remember where u are, even though it has not been closest. The pain here is u need to navigate back to where u were. Also sometimes the work outs just disappear. You need to close the app and wait for them to reload. ### 5/5 — Just what I’m looking for my personal clients *2019-12-28, version 2.01* Perfect and convenient to use..easy to use. Highly recommended for PT like me who’s coaching clients online --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*