# Five Guys Burgers & Fries — user reviews > 743 indexed App Store user reviews of Five Guys Burgers & Fries by Five Guys Franchisor, LLC, rated 4.90/5 from 262,246 ratings. - Source: https://appshunter.io/ios/app/five-guys-burgers-and-fries/id457494327/reviews - App overview in markdown: https://appshunter.io/ios/app/five-guys-burgers-and-fries/id457494327.md - Rating breakdown: 5★ 248,831 · 4★ 11,214 · 3★ 1,315 · 2★ 201 · 1★ 685 ## What do users think of Five Guys Burgers & Fries? Overall sentiment: positive **Pros** - 🚀 Easy to order - 👍 Friendly staff - 🚀 Convenient app - 👍 Great food quality - 👍 Consistent service - 🚀 Quick pickup - 👍 Customizable orders **Cons** - 🐛 App issues (crashes, bugs) - 🚫 Lack of support for Canadian locations - 🚫 No option to add notes or special instructions - 🚫 No ability to add extra toppings or customizations - 🚫 Payment issues (no Apple Pay, gift cards) - 🐛 Order tracking problems **Commonly reported bugs** - App crashes and freezes - Inability to locate nearby Five Guys locations - Payment processing errors - Issues with order history and repeat ordering **Most requested features** - Add ability to leave notes or special instructions - Improve customization options (extra toppings, etc.) - Integrate Apple Pay and gift card support - Enhance order tracking and status updates - Expand app availability to all Five Guys locations ## Newest reviews (13 of 743) ### 3/5 — Good but needs a way to add notes to items *2026-08-08, version 5.21.0* App works as well as any online ordering app of its type these days, but it really needs a place place to add a note to a specific item in your order. For example, one member of my party has to be gluten-free, which is why we order that person a lettuce wrap, and it is essential that we make them aware that it is for an allergy. Since the app does not have the feature to add a note about that to this person‘s lettuce wrap, I have to just go inside and order at the counter. ### 4/5 — Good food *2026-08-08, version 5.21.0* A little pricey but good food and service ### 3/5 — Good but inconsistent *2026-08-08, version 5.21.0* When five guys nails it, the fries are crispy, burgers well put together, and tastes great. Sadly, it’s a roll of the dice. I’m also surprised that there isn’t any loyalty or rewards program. Even pizza Boli’s or other sandwich/burger places do that. Huge benefit is clearly the topping selection; very easy to switch things up and get the burger you are craving. But seriously, the inconsistency is a huge problem ### 5/5 — Fast. Easy. Good. *2026-08-05, version 5.21.0* Love this place ### 5/5 — Love it *2026-08-05, version 5.21.0* Literally the best place to eat at, they show me love at the five guys i go too just want to say thank you from yours truly Alex B ### 5/5 — Soma Burger *2026-08-04, version 5.21.0* Yum! Never miss a bite of something great. When ur in da mood for da burger, dis is da place! ### 3/5 — Rent is too damn high! *2026-08-03, version 5.21.0* I like 5 Guys, but it is now a rarity when we get it. Three meals, small fries and two milk shakes with the meal is $68!!!! Pricey for burgers and fries as tasty as it can be. The same meal a few years back was closer to $50. Can’t blame them I guess. Prices are up all around. That aside, staff is always great and friendly and food comes fast and hot. Last time we got 5 Guys was 4 months ago due to cost. ### 5/5 — Coach *2026-08-01, version 5.21.0* Wow! This app is the BEST! ### 5/5 — The best burger *2026-07-28, version 5.21.0* Five guys never disappoints. The meat is juice and flavorful. The bun is perfect, as well as the amount of condiments the add. I absolutely love the fries! I recommend Five Guys 100% ### 5/5 — FAVORITE FAST FOOD *2026-07-28, version 5.21.0* This is the best quality, best tasting, fast food. French fries are amazing, meat is delicious, and the app is super easy to use! ### 3/5 — Toppings.. *2026-07-27, version 5.21.0* Would be a million times better of they had sour cream ### 5/5 — Excellent *2026-07-24, version 5.21.0* Fast, intuitive and efficient. Well done. ### 5/5 — Mobile app *2026-07-24, version 5.21.0* It works 👍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Incorrect location access *2026-08-24, version 5.22.1* Need to improve or fix the bug on the location confusion. My order came down to other side of my town. Lost my money. Will check out the address first next time ### 1/5 — Bad Experience *2026-08-21, version 5.22.1* No greeting upon entering. I placed and order via the app. The workers appeared to be visibly upset. ### 1/5 — Worst restaurant ever *2026-08-05, version 5.21.0* Christ on a bike, you would’ve thought my burger and fries were made of pure gold with how much they’re charging. Prices are so absurd I simply could not fathom the outlandish numbers next to the food. ### 1/5 — No tomatoes. *2026-08-02, version 5.21.0* There’s no tomato button. ### 1/5 — Delivery location *2026-07-31, version 5.21.0* I have a five guys less than 2miles from me and I get the delivery order from the location that’s 6miles making the food get cold because of the traffic on that route. Please, improve the app location. ### 1/5 — No real customization *2026-07-30, version 5.21.0* Can't specify little/extra for any topplngs Can't specify well done for fries or light/heavy seasoning Needs some major updates, even McDonald's let you customize smh ### 1/5 — Cheap *2026-07-26, version 5.21.0* How about some points, and freebies on your WAY overpriced items! ### 1/5 — Buggy app *2026-07-19, version 5.21.0* I can’t even sign up for an account!! I tried multiple different emails and it still wouldn’t let me. ### 1/5 — No deals *2026-07-05, version 5.21.0* Why do i have your app if i get no deals ### 1/5 — Works in Canada for me… *2026-06-28, version 5.20.2* But my biggest complaint is if you use VISA DEBIT and forget to check your account and you don’t have enough money on the card, when declined, Five Guys app deletes the card from your profile so you have to add it again. No other app does this. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-20, version 5.22.0* I never write reviews but this a great app! ### 5/5 — Awesome *2026-08-19, version 5.22.0* Always Amazing ### 5/5 — Improved! *2026-08-19, version 5.22.0* App is So much better than before, I stopped going to five guys because the ordering was so bad and I’m unable to wait inside the store with a child with special needs - thanks!!!! Food: always delicious - was never the problem! ### 5/5 — $$$ *2026-08-17, version 5.22.0* Lower prices pls ### 5/5 — One Update *2026-08-14, version 5.22.0* I love the 5 guys app my only issue which is an easy fix is when I try to edit my French Fries there is no option to have them Well Done. ### 5/5 — Easy *2026-08-12, version 5.22.0* The app is easy to use, to place an order!!! ### 5/5 — Stellar *2026-08-12, version 5.22.0* Best Burger and App ever. Hands down. ### 5/5 — Hungry girl 😘 *2026-08-09, version 5.21.0* Clean ..friendly … timely… delicious 🤤 ### 5/5 — Excelentes *2026-08-08, version 5.21.0* Muy buen servicio y rápido ### 5/5 — Burger *2026-08-07, version 5.21.0* The best burger I love this place so freaking much I’ll die bout ts💯💯💯💯 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*