# Five Points Bank Mobile — user reviews > 21 indexed App Store user reviews of Five Points Bank Mobile by Five Points Bank, rated 4.80/5 from 1,484 ratings. - Source: https://appshunter.io/ios/app/five-points-bank-mobile/id635040666/reviews - App overview in markdown: https://appshunter.io/ios/app/five-points-bank-mobile/id635040666.md - Rating breakdown: 5★ 1,340 · 4★ 92 · 3★ 19 · 2★ 8 · 1★ 25 ## What do users think of Five Points Bank Mobile? Overall sentiment: neutral **Pros** - 🚀 Easy mobile deposit - 👍 Helpful customer service - 👍 Intuitive and useful app **Cons** - 🐛 Inaccurate account balances - 🐛 Zelle issues and delays - 🐛 Frequent app crashes and downtime **Commonly reported bugs** - Blank white screen when opening the app - Face ID/Touch ID not working - Randomly going offline **Most requested features** - Add Zelle functionality to the app - Allow pasting of passwords for better security - Make app compatible with all devices, not just phones ## Newest reviews (1 of 21) ### 4/5 — App keeps crashing *2015-03-27* Since the new update, the app crashes every time I open it. It won't allow me to do anything because it crashes within the first second of opening. Fix soon ## Most critical reviews (10 lowest-rated) ### 1/5 — Zelle *2023-07-21* Why does Zelle not show up in the app? ### 1/5 — App isn’t working *2021-02-16* When I open the app it’s just a blank white page and my iPhone closes it out. Please fix. ### 1/5 — crash *2020-12-30* tons of errors ### 1/5 — Good for getting info on phone *2017-09-22* I like how I can use the app on my phone to check balance and see transactions hitting accounts. However, I find the way the app handles security frustrating. I use strong passwords that are too long and complex to be remembered. So, I use a password app on my phone. Unlike every other app I use, this one will not allow me to paste in the password. Which means I have to write it down or display it on a second device while I re-enter it. I could switch to a simpleR password that I could remember I suppose, but feel less secure. Also, the app uses the fingerprint to access the system, but makes you re-enter password when making transfers between your own accounts. Frustrating. As a result, I end up only being able to use the app for reviewing info, not everything I want. Back to the PC for the rest. ### 1/5 — Keeps crashing! *2015-04-14* This app has been crashing for me for TWO months STRAIGHT! Please fix this because I need to see my transactions! ### 2/5 — Problemas *2022-07-17* Siempre tiene problemas con el Zelle pasan muchos días sin actualizar transacciones y el saldo real no está bien crees que tienes y puffff estás en negativo o no te deja realizar transacción algún ### 2/5 — Semi-reliable *2022-04-02* Like others have said, helpful when it works. Will randomly be offline, or most recently FaceID/TouchId is broken. ### 3/5 — Meh *2021-01-03* This app is great when it works, seems to be down at least once a week. ### 3/5 — fails a lot! *2020-01-26* It fails a lot! ### 4/5 — Where is Zelle? *2020-01-10* I type in my phone number and a type the bank name and it says that it’s already in the banking app. Then after research the five points bank says it’s in the five points bank app and it says "Send Money with Zelle®". But I can’t find that option in the app. Am I doing something wrong? Thanks ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2026-07-18* Use to enjoy the app very nice and easy to use but with this update I can’t get transfer my money through my accounts anymore and that really sucks cause I can’t go to the bank to change it all the time ### 5/5 — Misinformation *2026-02-25* I, admittedly and mistakenly, placed too much trust in the app and thought that i could count on the posted balances, or available funds, well shame on me for thinking that. For whatever reason, the teller couldn’t process or post my withdrawal so I was thinking I had money I didn’t have and ended up over drawn. Now I’m paying overdraft fees due to their issue and my trust in their ability to do their job…. If the information posted isn’t accurate it causes a lot of problems for some people ### 5/5 — Awesome bank *2025-02-23* This bank is so easy to work with. They have been so helpful in so many different areas. Their mobile deposit is so easy and fast ### 5/5 — We love 5pts Bank. *2022-06-24* Thank you 5pts for your exceptional customer service and support. Have been with your Bank for so many years and your always available at a personal level. We appreciate you! ### 5/5 — Love the new app features *2022-06-06* Maybe not new, but just discovered I can get notified for transactions etc. much easier to monitor my account! ### 5/5 — Jcl *2021-08-13* Gracias por este trabajo que me puedes ayudar con todo ### 5/5 — Best bank president *2021-03-24* Tim Wojcik is amazing! He has gone out of his way to help me many times. He to trustworthy and kind. ### 5/5 — Pay bill *2020-03-28* I would like to add a new bill pay and edit it much like I can on my desk top computer. ### 5/5 — Five Points Bank App *2019-07-10* Great app., intuitive and useful ### 5/5 — Compatibility needs updated! *2015-09-08* Used to use this app daily, but now it's not compatible with my iPod touch. Should be made to be compatible with all devices, not just phones. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*