# Five Star Food Express — user reviews

> 13 indexed App Store user reviews of Five Star Food Express by Takeout Star, rated 3.30/5 from 25 ratings.

- Source: https://appshunter.io/ios/app/five-star-food-express/id1219647733/reviews
- App overview in markdown: https://appshunter.io/ios/app/five-star-food-express/id1219647733.md
- Rating breakdown: 5★ 12 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — 1 star

*2021-10-12*

The app hasn’t been working for almost a week?

### 1/5 — Do not recommend

*2021-02-17*

First of all, they do not show you the added service fees AND processing fees (on top of delivery fee) until you check out. Very much a ploy to get you to not notice all the extra charges they’re going to give you. 

Second, I ordered over $80 worth of food and when I started it says 55 minute wait. In the few mins it took me to build the cart, the time had changed to <152> minutes and it never informed me that the wait time
more than doubled until after I checked out. Now I have four hungry people waiting HOURS for food - and there is NO option to cancel. At all.

Also this app is not user friendly. The interface is terrible and has the least amount of options possible for it to function, but no more.

I will stick with door dash, and just pick up from the restaurants they don’t service from now on.

### 1/5 — Confusion

*2020-06-01*

Y do y’all think it’s appropriate to pay gratuity on a delivery order I’m not dining in on . 10 dollars at that ,then ask if I want to add more .No i dnt quite frankly I’m paying the delivery fee and a tip is solely up to me to give To a driver who is already being paid to deliver my food . I will no longer be using this food service because I’m paying for my food plus delivery .There is no server to grade a performance on and mind u my Order came to over 50 dollars because y’all slickly add the gratuity, and I’m only feeding myself I picked 2 items this is truly out of line and for this you have lost my business

### 1/5 — Had to pick up my order,  negative stars

*2019-05-07*

Do not use this Service !!! 
Wow had to pick up my own order cuz no one was picking it up.. waited an hour 20 mins before I decided to go get it myself 
Was so hopeful with this delivery service, uber eats didn’t have cafe yumm 
I even tipped them shouldn’t be able to tip til after it was delivered anyway 
Hopefully café yumm gets paid because apparently they don’t get paid til the person shows up ... what s scam 
There is no way to contact either or cancel order!

### 2/5 — Needs work

*2019-04-07*

The app often doesn’t work for the restaurants listed for our area. Giving an error when trying to order individual items or saying delivery is not available at times when they are listed available. Not only that but their delivery fees are considerably higher than other delivery services in the area on top of the fact that they increase each food item by roughly $1.50. We only use this service as a last resort.

### 2/5 — When they mess up, it’s very difficult to contact them.

*2018-06-22*

We’ve used their service a few times st work. Today, after the food was delivered, we noticed they didn’t deliver one of the meals. We tried to contact them to have them about the missing meal, but there’s contact info in the app. We called the restaurant directly, who confirmed the missing meal was still there and was never picked up with the rest of the order. We looked directly in the apps website for a phone number as well, but only found it after a coworker left to pick up the missing meal directly from the website. I understand mistakes happen, so I’m not too upset that one of the meals was missed. I just wish there was a contact phone number in the app or someone to let them know when an order is messed up.

### 3/5 — I want to like this service.

*2018-05-12*

First things first, conceptually this is a fantastic idea!  The number of restaurants available on this app is impressive, and it seems like every time I open it there are new options.

Secondly, the app does work very well.  Ordering is easy, paying is simple, and the driver/food tracker is really cool.  I’ve not experienced any issues with the functionality.

The issue I’ve experienced is either miscommunication or just my bad luck, but either way I have used this app for 3 orders/deliveries.  2 of the 3 times the food was delivered, and it was wrong.  My receipt history on the app shows I ordered correctly, but either this app orders wrong on my behalf, or two different restaurants have incorrectly sent the wrong food out the door.   It’s close, but different.  Wrong pizza toppings or chicken instead of vegetables on Thai food, etc. 

My confidence is not leaning towards paying all the convenience fees and just picking-up carry out next time.  I hope it gets better, or others are luckier than me.

### 4/5 — Great but 1 thing

*2018-03-03*

Not a bad app delivery is usually always on time and friendly but the only thing lacking is that you can’t order any drinks from any of the 18 restaurants near me via the app but if I were to call them I could order a drink

### 5/5 — Fantastic!

*2020-07-18*

Have been using this app for a year now. 1000% beats grub hub or other delivery services. We have had zero issues from a delivery standpoint and often get the same drivers. It’s very nice having the same people deliver our food as our house is hard to find. Very nice, overall great service.

### 5/5 — Great App!

*2019-02-26*

Easy to use

## Most praised reviews (3 highest-rated)

### 5/5 — Very user friendly app

*2019-02-25*

Used this app many times. Easy to use, lots of restaurant choices! Great service with great drivers! Highly recommend!

### 5/5 — Only ordered once

*2018-01-20*

But it worked out very well. Delivery price is higher than just ordering from a restaurant that delivers, but makes sense. Overall fair price for an independent company and they did their job.

### 5/5 — Great app

*2017-12-01*

Clean looking application. Very easy to use. Full menus within the app so you don’t have to find them online first. Awesome that they get restaurants that typically don’t have delivery in my area

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*