# Five ® — user reviews > 38 indexed App Store user reviews of Five ® by Medterra, rated 4.90/5 from 1,361 ratings. - Source: https://appshunter.io/ios/app/five/id6450896100/reviews - App overview in markdown: https://appshunter.io/ios/app/five/id6450896100.md - Rating breakdown: 5★ 1,258 · 4★ 66 · 3★ 20 · 2★ 7 · 1★ 10 ## What do users think of Five ®? Overall sentiment: positive **Pros** - 👍 Great taste and quality - 💤 Helps with sleep - 🌿 Effective CBD/THC products - 🤑 Good value and pricing **Cons** - 🐛 App issues (crashes, glitches, login problems) - 🤖 Difficult app navigation - 🤑 Subscription issues **Commonly reported bugs** - Checkout page issues - Subscription management problems **Most requested features** - Improve app stability and user experience - Offer more product variety and customization ## Newest reviews (11 of 38) ### 3/5 — Great product, don’t love the app. *2026-05-17* They redid the app and now some things are hard to find. You have to use the browser to find your account dashboard where your subscriptions and referrals and rewards are. I wish they’d change the app back to how they had it. I prefer to shop on the desktop. ### 4/5 — App *2024-10-25, version 2* App is difficult to navigate. I couldn’t find my favorite gummy’s and I wanted to order more. ### 5/5 — Quality sleep *2024-07-15* I’ve been struggling with sleep for many years until I stumbled across five gummy‘s. I no longer have any issues with falling asleep. I sleep sound like a baby every night. Great great product. **Developer response:** Good sleep is everything. Thanks for the review. We just rebuilt the five app top to bottom, so the experience is even better now. ### 5/5 — Five *2024-07-15* I Enjoy this product so much. It gives me a little boost just what I need. The taste is good. I just ordered some more. **Developer response:** Thanks for rocking with five. We just rebuilt the entire app, so the experience is even better now. ### 5/5 — Great app *2024-07-08, version 2* Awesome products ### 5/5 — Very Happy *2024-07-03* I’ve been using Five to order gummies for almost a year now. I love the full spectrum gummies. I love that I earn points with every order & Five runs promos sometimes!! **Developer response:** Love to hear it. We just rebuilt the five app from scratch, so things should feel even smoother now. ### 5/5 — Gummies *2024-05-21, version 2* Love my gummies 💚🥹 ### 5/5 — Best gummy’s I’ve tried to date! *2024-04-13* Great tasting gummies! For me I get that hot flash over my forehead and I know it’s C-H-I-L-L time, kick back and relax and let the good times roll on! **Developer response:** That's what we like to hear. Thanks for the review. The five app just got a complete rebuild too. ### 5/5 — What a delightful product *2024-04-05* I’ve been using these every evening before bed. I’ve never slept better! No ill affects, just bliss. **Developer response:** Glad you're enjoying it. The five app just got a full rebuild too. ### 5/5 — My favorite gummy! *2024-01-07, version 2* These are awesome! Can’t live without ### 5/5 — They really work *2023-12-23* Cannot believe I have been getting cbd from other sites. And this one beats them all:) **Developer response:** Delighted to outshine the competition and be your go-to source for that unbeatable bliss. Cheers to a brighter and bolder CBD journey together! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service *2025-12-15* My order was supposed to come December 6th. It said it was delivered December 9th at my parcel locker(mind you I had put the right address for my order). I check my route app and they delivered it to an address 6 minutes away from mine that has nothing to do with mine. I talk to Five customer service and they tell me to talk to the shipping carrier. I talk to the shipping carrier and they make me make a case id and wait 2-3 business days. By the third day they closed the case and said it would arrive by the end of that day. IT DID NOT. I call customer service for the 4th time and they blab on about thank you for your patience and the rest(they couldn’t’ give a car in the world). They make another case if and tell me to wait another 2-3 days. I wait. Then on the third day they close the case and tell me the person who delivers packages was made sure to look for my package and would deliver it my the end of the day if they found it and if not to make an online claim. It never arrived. I try to make an online claim and I start almost finishing and towards the end they decide to tell me my order doesn’t have insurance so I’m stuck with no one helping me and when I get help they just make me wait another 2-3 days business days. I contact 5 and tell them all this and they don’t help at all and their customer service is so trash and only works on weekdays and they just took my money and I want someone to acknowledge me and atleast get me a reship that’s fast and not make me wait 3 weeks like this but oh well. **Developer response:** That's not the experience anyone should have. Sorry you dealt with that. Hit up our support team at support@fivecbd.com so we can look into what happened with your package. We also just rebuilt the entire five app, so the shopping experience is way better now if you want to give it another shot. ### 1/5 — Slow,app is horrible *2024-11-16* im still waiting over a week for my lastorderand now they have renewed a subscription. Tried to cancel the subscription, can’t do it, tried to remove credit card on file, they want another. App us horrible. So they sell chill oills and just nake people mad! Well i got my irder, this wouldn’t be so bad would it?👎🏻👎🏻🤠🇺🇸🎬 **Developer response:** The old app was slow, no argument there. We rebuilt the entire five app from the ground up since your review. It's faster and way more usable now. Give it another try and let us know if the new version changes your mind. ### 1/5 — check out keeps glitching *2024-02-29, version 2* i’m unable to place my order. once i get to check out page the app starts glitching so much it doesn’t even give me a chance to input my card info. however, placing the order online does not glitch but the shipping price is different . ### 1/5 — Not very good app *2024-02-07, version 2* Not very good app. Does not remember your credit card number. Difficult to use and they keep trying to force you to buy more stuff. ### 1/5 — Didn’t Allow Purchase of Promo *2023-12-31, version 2* I was provided an opportunity to purchase qty 2 of the knockout gummies ct 60 for $35+ each and I clicked purchase before the time limit but it didn’t allow the purchase. Please help. ### 1/5 — Can’t checkout *2023-11-16, version 2* Would be great if the checkout page wouldn’t keep refreshing before it can even finish loading, which forces me to have to use the website which is somehow more expensive. ### 2/5 — Great product, but horrendous Support *2026-03-10, version 4.3.2602191* Their app is absolutely worthless as far as getting support. Just AI trash. Great Gummies, but this app is terrible. ### 2/5 — App is just not good *2025-11-01, version 3.9* In my opinion, improving this app is a growth opportunity for Five ### 2/5 — Specials don’t work *2025-04-04, version 3.3* Every time I see a sitewide “buy one get one free “with a code, when I add the code it says that code doesn’t apply. Every time. Why do you lie? ### 2/5 — Terrible app *2024-12-22* I bought these gummies and they are amazing, first time I tried it, it took a while to hit. But it did hit hard and good. I downloaded the app because I thought why not, they gave me a ten dollar e-gift card and it would be a waste to not use it. I download the app, I make an account, that is where the problems started. It keeps saying that my email or password is incorrect which is false, when I need to confirm my account I have to log in and the issues keep going, it’s better to just order on the website than the app. **Developer response:** Fair. The old app had problems and we heard you. We completely rebuilt the five app from scratch since then, including the login experience. It's a totally different app now. Give it another shot and see if the new version wins you over. If anything's still off, hit up support@fivecbd.com. ## Most praised reviews (10 highest-rated) ### 5/5 — Products great! App HORRIBLE. *2026-05-01* Worst shopping app ever. Glitchy, your subscriptions may or may not show correctly, can't get to your rewards points, App acts as is High Pass membership or discount is not present or applied- Website is better for shopping, rewards, manage subscriptions, discounts, checkout, etc. PRODUCTS however do not disappoint! I've been buying & using pretty much all of the gummies for several years. Subscriptions are the way to go for best discounts & savings. **Developer response:** WChottie, thanks for sticking with five all these years. We know the app hasn't been keeping up with the products, and that's on us. The team is working on the subscription and rewards experience. Glad the gummies keep delivering though. ### 5/5 — Mobile app is great! *2026-04-08* Since my last review, Five’s app dev team made huge strides improving the experience. The app is quite responsive with a much better overall design. 👏🏻 **Developer response:** lukeblevins0, you're the best. Thanks for noticing the work the team's been putting in. Glad the app is hitting different now. ### 5/5 — Most helpful legal alternative *2025-04-20* I suffer from severe chronic pain after 13 years or surgery and without of my GI organs **Developer response:** Appreciate you. Thanks for the review. We just rebuilt the five app from scratch, so the experience is even better now. ### 5/5 — Sleep & Chill! *2025-03-18* I have never have slept well & have anxiety when I tried the sleep gummies I slept! then tried Chill, that made me able to cope with stress & ptsd. I can not recommend this highly enough, gave some to my 85 yr old mom to help her sleep, my daughter who is in a very intense college experience & I am going to see her & help her sleep & chill. I just need to get them to subscribe. Thanks for having great sales so I can share with mom! **Developer response:** Sleep and chill is the move. Thanks for the review. The five app just got a complete rebuild too. ### 5/5 — Love the chocolates *2025-01-02* I not only like the dark chocolates, but also have enjoyed the taste and quality of the gummies. Definitely what I had hoped for and at a great price. **Developer response:** The chocolates are next level. Thanks for the love. We just rebuilt the five app from scratch, so your next reorder should hit even smoother. ### 5/5 — Just plain awesome! *2024-12-19* Do yourself a favor and get these now, they make your life better ✌️ **Developer response:** Appreciate that. We just rebuilt the five app top to bottom, so the experience is even better now. ### 5/5 — :) *2024-11-13, version 2* Very satisfied with the products and offers! ### 5/5 — Opinion *2024-11-07, version 2* These really do hit the spot. ### 5/5 — Amazing edibles *2024-10-21* Out of all the edibles that ive tried from various brands, these are the most relaxing. Ive already reordered the 10mg hybrid because of how good they are. **Developer response:** Glad you're into them. The five app just got rebuilt from scratch, so reordering should be even smoother now. ### 5/5 — Best Edibles *2024-08-06* These gummies are better than any you could ever get, even though a dispensary, they really make you feel fantastic and relaxed, and the knockout ones will make you sleep soundly. **Developer response:** Can't argue with that. Thanks for the review. We just rebuilt the five app from the ground up, so reordering should be even easier now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*