# Fix It Plano — user reviews > 28 indexed App Store user reviews of Fix It Plano by City of Plano, rated 1.90/5 from 22 ratings. - Source: https://appshunter.io/ios/app/fix-it-plano/id447267998/reviews - App overview in markdown: https://appshunter.io/ios/app/fix-it-plano/id447267998.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 17 ## Newest reviews (8 of 28) ### 1/5 — Clunky *2017-09-05, version 3.9.6* App could be a lot quicker overall. Also getting notifications doubled for some reason. ### 2/5 — It is great when it works *2012-07-27, version 1.4.6* I like the idea but 9 times out of 10 it won't let me log in. When a water restriction was reported, I was told at the time I reported it, it wasn't a restriction, but someone would look into it ### 5/5 — FANTASTIC APP *2012-02-13, version 1.4* Great WAY TO KEEP PLANO BEAUTIFUL and UP TO DATE! ### 5/5 — Its about time- Great app! *2012-02-08, version 1.4* its about time our local government catches up with the world...looks like all of the crash issues have been fixed since the last version too! ### 1/5 — Useless *2011-09-17, version 1.3.6* Useless. ### 1/5 — Great idea. Horrible implementation *2011-08-17, version 1.3.6* Consistent crashes. Unsuccessful submissions. Get it working and I will sing your praise. Right now, it wastes my iPhone storage space. ### 1/5 — Crashes, doesn't work *2011-07-22, version 1.3.5* Won't submit my service requests and crashes when touching a pin on the map. Love the idea. Hope you can fix it. ### 1/5 — Consistent app crash *2011-07-22, version 1.3.5* Crashes each time I touch a pin on the "View nearby issues" map. Have not tried anything else yet, but that happened 4/4 tries, different locations. ## Most critical reviews (10 lowest-rated) ### 1/5 — No email verification *2025-07-09, version 4.6.0* App doesn’t send email verification. It’s broke ### 1/5 — App Down *2025-06-04, version 4.6.0* App is completely down. Goes to title page and just sits there. ### 1/5 — App Crashes *2020-09-26, version 3.9.6* Cannot open app on ios14 ### 1/5 — App crashes immediately on iPhone *2020-09-21, version 3.9.6* On IOS 14, the app crashes immediately. Can’t open it. It hasn’t been updated in 3 years, so I think it is time to get the bugs fixed. ### 1/5 — Apps keeps crashing when entering required fields *2020-09-21, version 3.9.6* The apps keeps crashing when entering required fields such as direction of travel and contact information preventing the report to be submitted... have to use the website and manually enter in location ### 1/5 — Unusable, app crashes when trying to use *2020-09-19, version 3.9.6* When trying to report an issue everything is fine until you try to add a picture. Then it crashes. Once it crashes you’re done... can never open it again. iPhone 11 on ios 13 snd 14 ### 1/5 — App unusable *2020-07-17, version 3.9.6* The app has become unusable on newer phones (even the ones that have been out for two years). It’s designed for smaller phones and it’s impossible to focus back to the end of a textbox of a complaint if you accidentally leave it, or if your complaint is longer than the small box provided (it does not scroll). Useless. ### 1/5 — No longer works *2019-08-28, version 3.9.6* The app used to work beautifully and I used it regularly. Now it is completely broken and crashes before you can submit a request. I noticed the app appears to be no longer supported. Sad. It was a great tool for residents who care about our community. ### 1/5 — Keeps crashing *2019-07-29, version 3.9.6* Won’t let me complete a new request. Keeps crashing whenever I try to input the required ‘Location’ field. Using iPhone 7. ### 1/5 — Broken *2018-06-16, version 3.9.6* Don’t bother, it’s broken. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app for city services *2025-01-12, version 4.6.0* This app quite literally is the best city service app I have ever seen. Every request I make on it gets responded within 1-2 days and the potholes in our alleyway quite literally get fixed before the end of the week. ### 5/5 — Working fine, easy to use *2023-09-10, version 4.3.0* Maybe previous versions were broken, but as of September 2023 app is working fine. Text box for details expands correctly when entering a lot of information, the UI is simple and to the point, and I get email confirmations immediately after submitting an issue. ### 5/5 — Good app for broke stuff in the city *2018-01-18, version 3.9.6* A little clunky - BUT the city does respond to it a fixes things! ### 5/5 — Great app *2013-01-23, version 2.2.2* Very innovative tool - empowers people to be a part of the solution in terms of responsible water usage ### 5/5 — Plano is on the map! *2013-01-23, version 2.2.2* So happy my city has this tool.. I hope it spreads to the rest of Texas! ### 5/5 — It's kinda cool that... *2012-09-29, version 1.4.6* All the cities in the US... They choose mine! AWESOME! ### 5/5 — Helped in the Drought *2012-03-14, version 1.4.4* Easy to use and the city responds right away. It's especially useful in this drought! ### 5/5 — Great app *2012-03-14, version 1.4.4* I like that the city is doing this. Cool way to report problems. ### 5/5 — Great app! *2012-03-03, version 1.4.4* This is such a great idea. Good job Plano- you guys are always on the cutting edge! ### 5/5 — All cities should use this app! *2012-02-21, version 1.4* No more phone tag, no more wondering if a problem is being fixed, no more communications barrier between me and my city. Fix It is exactly the kind of interface I want with Plano to report issues and be updated when they are resolved. Awesome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*