# FixTrack Service Management

> FixTrack Service Management (iPhone/iPad app by Big Banyan Digital LLC.)

- Source: https://appshunter.io/ios/app/fixtrack-service-management/id6450923824 (this page in markdown: same URL + `.md`)
- Developer: [Big Banyan Digital LLC](https://appshunter.io/developer/1693887188)
- Category: Business, Productivity
- Price: Free
- Age rating: 17+
- Requires: iOS 12.4 · 49 MB
- Languages: English
- Released: 2023-07-06
- Data updated: 2026-05-17
- User reviews in markdown: https://appshunter.io/ios/app/fixtrack-service-management/id6450923824/reviews.md

## What is FixTrack Service Management?

FixTrack is a SAAS platform that allows repair companies to register on our platform and add their customers and technicians to their portal. Our technician app is an interface  for all technicians registered on fixtrack with the purpose to ease the process of repair and tracking of all their tickets.


## Version history (last 5 releases)

### 1.19 — 2024-03-22

1. Updated FAQ Listing:
   - Customers now have access to the generic FAQ listing.

2. Software Support Ticket:
- Customers can initiate the creation of a software support ticket.
- Customers have the capability to view a listing of their software support tickets.
- Customers possess the authority to modify ticket details.
- Customers can remove existing tickets as needed.
- Customers are able to engage in communication by sending and receiving messages within ticket details.

### 1.18 — 2024-02-29

User login Session expiry handled.
Chat feature improvements.
Code optimisation.

### 1.17 — 2024-02-17

What's New in Version (1.17)

Improved search functionality: We've enhanced the search feature to provide faster and more accurate results.
The chat feature is added, so that technicians can chat with customers as a single chat room or as a group.
The technician can see the chat participants by clicking on the Participants in the Chat Screen.
The technician can create a new chat room with the customer if they already exist in a group chat with the admin or other users.
Navigation is handled to provide a better experience for our users.
The Technician will receive notifications if he receives the message.
The Technician can leave a chat.
The Technician can leave a group.
The Technician can send images as multimedia.
The Technician can preview images by clicking on them.


Thank you for using Fixtrack!

### 1.16 — 2024-02-04

1. Technician Permission Matrix Enhancement:
   - Improved technician permissions within the app for the following modules:
     - Create Enterprise Ticket
     - Enterprise Ticket Listing
     - Create Appointment
     - Quote Listing and Detail

2. SMTP Expiry Handling:
   - Handled SMTP expiry messages on Enterprise ticket detail actions (Timer, Status, Assigned To, Location, and Due Date).
3. Enterprise Listing Order Card:
   - Renamed 'Time' to 'Timer,' and the Timer data is now fetching correctly.

4. Enterprise Listing Status Display:
   - Rectified the display of Status to be more prominent; it was previously shown as an underscore (_).

### 1.15 — 2024-01-20

Enterprise Listing>Order Card>Time should be renamed as Timer and the Timer data must be fetch.
Enterprise Listing>Status must be showing as Prominent way. it's displaying like underscore (_).
Create Enterprise Order>Select Delivery Options>Writing in shipping address, it's auto writing in billing address fields issue.
Order Detail>Shipping and billing address are fetching same even these were different while creating order.
Dashboard>Time counter getting stopped while going in the tech time log listing.
Quote Detail>Add Notes and Price data must be display when status is Accepted or Rejected Quote.
Chat Api in appointment detail.
Ticket Detail>Attachment data is missing. 
Develop server-Sometimes, upon changing priority or status or listing getting 500 error.

## More apps by Big Banyan Digital LLC

- [Fixtrack Device Management](https://appshunter.io/ios/app/fixtrack-device-management/id6450554874)
- [Shiftfish Employees](https://appshunter.io/ios/app/shiftfish-employees/id6451487646)
- [ifixAmerica](https://appshunter.io/ios/app/ifixamerica/id6452802738)
- [Unlimited Auto Wash](https://appshunter.io/ios/app/unlimited-auto-wash/id6473782958)

All apps by Big Banyan Digital LLC: https://appshunter.io/developer/1693887188

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-17.*