# Flagstar Mobile — user reviews > 60 indexed App Store user reviews of Flagstar Mobile by Flagstar Bank,FSB, rated 4.65/5 from 20,937 ratings. - Source: https://appshunter.io/ios/app/flagstar-mobile/id1441320893/reviews - App overview in markdown: https://appshunter.io/ios/app/flagstar-mobile/id1441320893.md - Rating breakdown: 5★ 17,191 · 4★ 1,935 · 3★ 739 · 2★ 272 · 1★ 797 ## What do users think of Flagstar Mobile? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Convenient mobile deposit feature - 👍 Friendly and helpful customer service **Cons** - 🐛 Navigation issues and bugs - 🔒 Touch ID and login problems - 🔍 Lack of mortgage account support - ⏱️ Slow response times and freezes **Commonly reported bugs** - Unexpected errors and login failures - Freezing and unresponsiveness - Incompatibility with certain devices **Most requested features** - Add support for mortgage accounts - Improve login and biometric authentication - Enhance navigation and user interface ## Newest reviews (10 of 60) ### 3/5 — Navigation is off, Touch ID doesn’t work to login *2023-11-24* Overall the app isn’t bad. It just gets frustrating when I want to search my account for expenses (Account Activity layout) and when I hit search it gets me to the messages page. Every time. Also, my Touch ID stopped working for some reason and I can’t get it to work or find the settings. The description to activate it in the app needs to be updated. ### 3/5 — Can’t sign in *2023-06-16* I have been having a lot of trouble signing in with the new app. I had never had any issues with the previous app, but this one is slow and also when I try to sign in a message pops up saying I can’t sign in right now, to try later; but that has happened for weeks now. There must be a glitch hopefully they fix it soon! Otherwise I really like the app, it’s very convenient! ### 2/5 — NOT User Friendly *2023-06-09* Ever since Flagstar has updated their app, I’ve had almost nothing but trouble. This app is a pain in the *** (for lack of a better term). Majority of the time, I struggle for at least 30 mins to login, have to change my password almost every time and have even had to call customer support to get back into my account when it locked me out after so many attempts. Half the time, the app would freeze and not even let me try to login, other times it was because of the ridiculous new set of guidelines around password setup and security. For example….if your password isn’t something like GrandmaSugarbum@34mmmbop27hubub or the like, this app doesn’t allow you in…..and who’s ever going to remember a password like that anyway!? As well as password issues, I’ve wanted to setup the Face ID on my app for some time now because then I wouldn’t even have this issue; but nooo. Face ID is now only available for iPhone X?! So because I have an iPhone 12, I don’t get to login easily, I have to struggle every time I want my balance? Thanks a lot Flagstar and developers. I’m not impressed; go check yourself. ### 2/5 — Slow *2023-04-25* It doesn’t seem to matter where I am or what device I am using that the app is very slow and some time times out. It is very frustrating to do a deposit online there at times. I also get messages that states that the app is unavailable. I have apps for Bank of America in Michigan first credit union they move with lightning speed. I am hoping that their supposable upgrade makes a difference. I just made a deposit with my cell phone and thought for a moment it was going to time out. It spooled for quite a while longer than Bank of America app that I also made a mobile deposit a few minutes before. ### 4/5 — Question if this is possible *2023-02-10, version 2.0.1* If you can add 2 days early payday to accounts now that you merged with another bank it would attract more customers and also make it possible to link accounts with plaid technology because a lot apps make it impossible for users to link there flagstar account to plaid ### 4/5 — Internal Transfer is glitchy *2022-10-25, version 2.0.1* The app has been great, up until the last update. Every time I try to do an internal transfer since then, the button to complete the transaction is unavailable. I have to wait several minutes, then the button mysteriously appears. This has been happening on my iPhone every single time I transfer funds. Never had any issues prior to the last update. Super annoying! ### 1/5 — Kept kicking me out of app *2022-09-10, version 2.0.1* Tried to do a mobile deposit with a check and would kick me back to login screen after front photo was taken. Called support who had me uninstall and reinstall app which didn’t work. Kept trying to deposit the check while support was on the phone and it took my deposit on my 5th or 6th try. ### 1/5 — Mobile deposit *2022-06-18, version 2.0.1* Instead of an infinite spinning wheel when you press “deposit” without an account selected and having to close the app, re-open the app, retype login info, press menu, press deposit, select account, re enter check amount, re take pictures, and press deposit again… Maybe just throw up a “field required*” or “please select account” like every other website? Shouldn’t have to force close and reopen a mobile app for a missed selection drop down… Iphone 12 Flagstar mobile app ### 1/5 — Apps continue to be frustrating *2022-05-20, version 2.0.1* I downloaded the new Flagstar for iPad app. It looked like there was a new format to login and improvement! But then when I tried to log in, I got a message that I had to download Flagstar for mobile… the same old terrible app I was using. Today when I log into that app to my own account, I get a new fun message “Access denied. You have attempted a page for which you do not have appropriate credentials”. With these Flagstar apps it’s like we have to constantly accept less that the best. Please improve these apps and make them work on the platforms they say they should work on. I like the people at my local branch, but in reality, mobile access is a big deal and it seems every interaction takes 4x the time it should. ### 2/5 — Not the app to manage your mortgage *2022-01-26, version 2.0.1* Home Loan was xferred to Flagstar. This is not the app to manage your loan. Didn’t recognize my sign in on app but same UID and PW loads just fine on web when I choose MyLoan account. This app should allow me to choose account and log me in or tell me to download a different app. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Adding to lack of mortgage account support *2023-09-21* Didn’t know the App does not allow for accounts that are mortgage only. not a show stopper as browser seems to work & thus can be paid accordingly though site. But it seems to reflect a lack of Sr IT leadership vision cohesiveness & customer experience. Yes, one missing account type (mortgage)showing this. It’s not an unknown limitation, it’s a purposeful decision on the design. This is not a difficult addition, but was specifically chosen to not be included. Now is a good time to add it. the website has the info. get the App to pull the same. ### 1/5 — Mobile app stinks *2023-07-05* Flagstar bank is the *only* financial institution I would rank less than 4, which emboldens me to assert that the mobile stinks and furthermore the website is difficult. I have 4 investment properties and have been managing them for 20 years, so I N a seasoned pro at this, and I cannot log in to flagstar mobile- every time in says my password or user id are not recognized. I manage to log into the website, but only from my office desktop. I had to reset the password from my laptop and managed to pay the mortgage while traveling, and when I tried to log in after trying the mobile app., the website stated that I had too many failed log ins and need to reset my password. So, I would avoid the mobile app, and wish flagstar would transfer the servicing of my mortgage to another company. ### 1/5 — Web 1.0 response times in a web 3.0 world. *2023-06-29* Have you ever wanted an app that doesn’t respond to anything you do for several minutes? Ever dreamed of an app where you press the button five times before it hints to you that it’ll ever compute what you’re trying to accomplish? Have you ever watched your friends check their bank account on their phone and thought “wow, I would honestly change my bank just to have a UI experience as easy as theirs?” Look no further, Flagstar’s got you covered. ### 1/5 — Worst update ever *2023-05-22* This new update has made it slower and more complicated to use. It's to busy for a mobile app. And I have to go through the App Store and update every time I need to log in which is another problem. I can't set up face recognition nor was I able to log in. It has been nothing but issues they need to go back the way it was. This is way to busy! To east to make a mistake when you are in a hurry because of all the info and extra steps you need to do. Not at all a fan.. ### 1/5 — Unexpected Error *2023-03-02, version 2.0.1* Not sure how this app has great ratings when it won’t allow me to login. “An unexpected error has occurred, please try again later” has been happening for two weeks now where I haven’t been able to login. I can log in fine on my computer. ### 1/5 — App won’t let me log in *2023-02-18, version 2.0.1* I tried deleting and downloading both Flagstar apps. I still get the same message that it won’t let me log in. I go to the website and I am able to login there just fine. I tried calling customer service and they told me to delete and try again. They also said to check my cookies but did not give me details on what to do. So I guess I’m stuck using the website. ### 1/5 — Military Overseas *2023-02-18, version 2.0.1* So my mortgages gets sold to Flagstar and I have to set up my account only Flagstar blocks foreign IP addresses. After finally getting access through VPN I find out they have made several errors during the transfer and both my mortgages are showing negative multi thousands in escrow. I break down and try to call only to find that the block international numbers as well. Set up a VOIP phone to call and get a hold of them, after hours of providing previous statements and explaining everything they say the will investigate. Three weeks later and my accounts are still not fixed. This bank has issues I would experience even if I was in the US but it’s even worse if you have to travel internationally. ### 1/5 — Can’t log in *2023-02-03, version 2.0.1* Can easily log into MyLoans on any web browser, but for some reason get an error whenever I try to sign into the app. App is pointless if I can’t manage the basics of my account from it. Maybe it’s just not geared towards mortgage customers. Either way, useless if I can’t sign in here while I can via browser. ### 1/5 — The App Doesn’t Work *2023-01-31, version 2.0.1* To the Developer Team: This app hasn’t worked for a while. Specifically, it doesn’t allow customers to log in. It gives the same message: “ Notice We're sorry, but an unexpected error has occurred. Please try again later.” After uninstalling and installing the app several times, I get the same message. However, logging into the website (using the same login info) works fine. This has been going on for several months. ### 1/5 — The app doesn’t work. *2022-12-18, version 2.0.1* The app doesn’t let you log in. Continually says your password is incorrect. I’ve changed it numerous times through the website (and have no issue logging in through a web browser), yet the app continues to not work. ## Most praised reviews (10 highest-rated) ### 5/5 — First Time Success *2023-08-14* I ran out to the bank and it was closed. Tried to deposit check through the ATM and it was rejected. I remember the commercial about deposit check by telephone and contacted customer service to walk me through it and it was a success. I was saved a trip from going to the bank again in the rain on tomorrow, a flood has been predicted. Thanks for the service. ### 5/5 — Oh my goodness this app changed my life *2023-06-10* I cannot explain in words the profound impact this app has made on everyone who uses it. As soon as you download it a bank teller will be on to help you whenever you open the app. They are also there to just listen to you, they pretty much double as a therapist. ### 5/5 — Write a review: *2023-01-27, version 2.0.1* Good service all the time, online - in person - or over the phone . ### 5/5 — Fast and easy to use😃 *2023-01-23, version 2.0.1* I love how easy this app is to use. Plus when you use it; everything works efficiently and without any problems! Great job Flagstar! ### 5/5 — Not for I-pad *2022-11-11, version 2.0.1* This latest update has ruined the ability to use my I-pad for banking. I thought after a few weeks or months they would have recognized the mistake and rectified the situation. Being that I have come over from Wells Fargo I feel Flagstar really needs to step it up and get their software department to deliver. It reflects poorly on the good folks who work at the local branches. ### 5/5 — Using for 2 weeks *2022-06-03, version 2.0.1* Been great no complaints as of now. Used the zelle and also self deposited a check, both worked the first try. ### 5/5 — Hope this is helpful *2022-05-04, version 2.0.1* The people at my local branch are always friendly and helpful. The app is easy to use and very useful when I am in a hurry. ### 5/5 — Kristen *2022-03-22, version 2.0.1* Kristen, was very helpful and walked me through what I needed to do online and she was very very helpful and I accomplished what I needed down and I greatly appreciate her very much ### 5/5 — Heloc funds *2022-03-09, version 2.0.1* Hi! Just wanted to give personal recognition to Mitch Brady a branch manager that helped me through a very difficult time when I needed my funds for an investment. The professionalism, and attentiveness was unmatched. I would have to say so far that this was the best personal interaction I’ve had at any bank. There were a few others who played a role and I believe they all deserve recognition because it was a pleasant experience. ### 5/5 — Good bank *2022-01-23, version 2.0.1* Always helpful and friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*