# Flame Broiler — user reviews > 122 indexed App Store user reviews of Flame Broiler by THE FLAME BROILER INC, rated 4.63/5 from 2,848 ratings. - Source: https://appshunter.io/ios/app/flame-broiler/id1618520652/reviews - App overview in markdown: https://appshunter.io/ios/app/flame-broiler/id1618520652.md - Rating breakdown: 5★ 2,432 · 4★ 141 · 3★ 62 · 2★ 39 · 1★ 174 ## What do users think of Flame Broiler? Overall sentiment: negative **Pros** - 👍 Great food - 🚀 Convenient ordering - 💡 Rewards program **Cons** - 🐛 Frequent app crashes - 🐛 Rewards not working - 🐛 Logging out issues - 🐛 Customization problems - 🐛 Payment problems - 🐛 Incorrect order issues **Commonly reported bugs** - App randomly logging users out - Rewards not applying correctly - Inability to customize orders - Payment processing errors - Incorrect order fulfillment **Most requested features** - Face ID or biometric login - Ability to redeem rewards - Improved order customization - Better payment processing - More reliable order tracking ## Newest reviews (18 of 122) ### 1/5 — Trash *2026-01-01, version 5.1.1* This hasn’t worked in weeks now ### 1/5 — App is broken *2025-12-31, version 5.1.1* I can’t order anything. I keep getting an invalid token error for days. Uninstalling and reinstalling the app doesn’t help. Lost my business because I’m not going in personally to order and wait. ### 1/5 — App is Broken *2025-12-29, version 5.0.0* I used to order all the time, but now it doesn’t work anymore. I’ve uninstalled and reinstalled. But for the past week or two I’ve gotten an “invalid token” error every time I try to select my location to place my order. I like their food, but I’m not gonna go in, wait in line, place my order, and just wait there until they make it. Something is seriously broken. I mean I guess I could contact support, but it should just work or send them notifications when errors occur. Maybe I’ll check back in a few months to see if I can order takeout again. ### 1/5 — Unable to Order Pickup *2025-12-28, version 5.0.0* Before ordering and after I select a location, I get an ‘Invalid Authentication Token’ error. This blocks me from even ordering on the app. ### 1/5 — App is broken *2025-12-15, version 5.0.0* First of all, my points never increase no matter how much I order. It’s been sitting at 600 points for a couple months now. Second issue is the payment system that never works with my ApplePay, making me submit a new payment method every single time. Now with this new update, I can’t even place an order because of some error on the app. Hopefully we get some fixes soon because it’s getting ridiculous. ### 1/5 — too many bugs *2025-12-08, version 4.3.4* i want to order from here but there’s too many errors. i thought i just needed to update the app but it’s already updated. i can’t place an order because it won’t let me click on the location. it keeps saying error. ### 2/5 — Not working *2025-12-04, version 4.3.4* Wanting to order but doesn’t let me choose a location ### 3/5 — Love this restaurant! App is ok *2025-10-15, version 4.3.4* Love rewards and the product! I really wish I could customize my order to not include fruit and have extra rice instead. That option would bump up my review to 5 stars right there. ### 1/5 — Glitchy interface. Bad payment system *2025-10-03, version 4.3.0* The reward program doesn’t load unless you routinely log in and out over and over. Apple Pay feature is faulty and only works a third of the time. ### 3/5 — Buggy App, Hire Me to Fix It *2025-10-03, version 4.3.0* I love flame broiler but the app is super buggy. I could not enter my payment details for my card and could only pay through apple pay. My mom also could not log in to her account. I am a software engineer looking for a job and I will gladly fix it for you ### 1/5 — Apple Pay never works *2025-09-22, version 4.2.0* Whenever I use Apple Pay it declines the transaction. So I never use the app anymore. Wish they would fix this bug it’s been an on and off issue since the start. ### 1/5 — Always declining cards *2025-09-20, version 4.2.0* Always declining my Apple Pay so bad developers need to fix this app ### 1/5 — Payment *2025-09-17, version 4.2.0* Always says my payment is invalid, dumb app ### 1/5 — Disappointed *2025-08-13, version 4.2.0* Disappointed in the service. Will not be going to the Hawthorne Boulevard at Torrance ca. ### 1/5 — Pick up Time *2025-08-12, version 4.2.0* App needs improvement using points, also it should not allow you to place an order outside of business hours. And also trying to contact support on the app it’s not great bottom line you need a better app ### 1/5 — Doesn’t add points *2025-07-26, version 4.2.0* I have used the app to place 4 online orders and I only got points for the first order. I didn’t get any points for the subsequent 3 orders. Very frustrating and defeats the purpose I may as well just order there. ### 1/5 — HORRIBLE APP *2025-07-15, version 4.2.0* This app just doesn’t work. I can’t pay on the app and it never tracks my points. I love Flame Broiler but this app makes me so angry with them. ### 3/5 — Add White Meat back on choices *2025-07-03, version 4.1.1* Please add back white meat in the choices for chicken when ordering online ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to order anything. *2026-08-14, version 6.4.1* Wont let me add a payment method anymore. ### 1/5 — Not working *2026-06-19, version 6.4.1* Won’t process payment ### 1/5 — Constant problems *2026-06-17, version 6.4.1* I’ve never written a review for an app before, except this one. Multiple negative reviews. Why was the ‘recent order’ option removed? You think most people maybe order the SAME thing every visit? And we’d like to re-select that each time? Nope! Let’s fill out the same thing each time. What a a joke! ### 1/5 — Terrible since update *2026-02-03, version 6.2.0* Absolute garbage. App used to work perfectly but now with new update it’s garbage. I add one beef bowl the way I want it, then I try to add a second beef bowl and it only allows me to UPDATE the bowl instead of order a new one completely different. So both bowls would be exactly the same. Why do these companies insist on changing things that already work?? And yes, I deleted the app and redownloaded it and still same issue. GARBAGE! ### 1/5 — App doesn’t allow you two order two of the same items *2026-02-01, version 6.2.0* Updated app today 1/31/26 and it doesn’t allow me to order two of the same items (we want one with veggies and one without). When I click order additional items and then go to add the bowl to the cart it’s just “updating” the item I already had in the cart. How annoying. Don’t you want my money? ### 1/5 — Authentication token problem *2026-01-29, version 6.2.0* Cannot place my order because of some authentication token problem ### 1/5 — App doesn’t work *2026-01-25, version 6.1.5* It’s been saying invalid token authentication for like the last 2 months … there are more bugs and errors but that’s the biggest one ### 1/5 — “Invalid Token” app is useless lately *2026-01-14, version 6.1.5* Unfortunately I’ve applied recent updates to the app, but I am still getting the invalid token rendering the app useless. Bummer. Hoping a fix will come sooner than later. ### 1/5 — Broken App *2026-01-07, version 6.1.5* invalid authentication token Step1- Fix. ### 1/5 — Always problems *2026-01-04, version 5.1.1* I have had nothing but issues with the flame broiler app. Every revision has new bugs. The latest is “invalid authentication token”, so I have to go on the website and order there instead. What low budget app developer has this contract. Seriously the WORST app I have ever used ## Most praised reviews (10 highest-rated) ### 5/5 — Woo!! *2025-10-03, version 4.3.0* Love it!!! ### 5/5 — Good food good service *2025-06-09, version 4.0.1* Best cook is at Applecross store brother in back knows what he’s doing ### 5/5 — great food, great app! *2024-12-18, version 3.6.3* excellent service, kind & attentive staff, & the food is so tasty!! ### 5/5 — Not able to redeem rewards but delivery works *2024-07-29, version 3.0.0* Unable to redeem in app rewards, delivery working ### 5/5 — App is great except it logs me out every time I open it *2024-07-07, version 3.0.0* Title says it all ### 5/5 — Great app *2024-06-01, version 3.0.0* Love this place. Food is fresh ### 5/5 — Pick up Time *2024-05-06* It would be nice to place order within the same hr of pick up, I placed order at 2:45 p.m. and it won’t be ready until 4pm!!! That’s a big gap. Hmm it’s so hard to enter a review. Changing it it from 3 to 5 stars testing. ### 5/5 — 👌 *2023-12-30, version 2.1.10* Ok ### 5/5 — Order *2023-09-15* I ordered in the app so I could pick up after work but it wouldn’t let me move the time up on the app so I ordered then got there and waited for them to make it. Added 10 mins. Staff was really helpful though. ### 5/5 — Delicious fresh dinner *2023-07-22* This place is phenomenal hands down delicious and healthy great prices and great food. You must try it now. I’m addictive to it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*