# Flame Connect — Electric Fire Remote Control > Remote control for electric fires with customizable flame effects and scheduling. (iPhone/iPad app by GLEN DIMPLEX EUROPE HOLDINGS LIMITED.) - Source: https://appshunter.io/ios/app/flame-connect/id1516295365 (this page in markdown: same URL + `.md`) - Developer: [GLEN DIMPLEX EUROPE HOLDINGS LIMITED](https://appshunter.io/developer/1444759846) - Category: Lifestyle, Utilities - Price: Free - Rating: 1.57/5 from 21 App Store ratings · 15 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 57 MB - Languages: Dutch, French, German, Polish, Russian, Spanish - Released: 2021-01-20 - Data updated: 2026-08-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/flame-connect/id1516295365/reviews.md ## What is Flame Connect? Flame Connect places full control of your electric fire into a beautiful, easy and convenient interface - all from the palm of your hand. Enjoy the latest flame technology and ultra-realistic flame effects to create a unique and stunning focal point within any room. Simply scan and connect to Bluetooth to communicate directly with your fire. Change settings and modes that your product supports. Quickly change modes and settings on your fire to suit your mood. Set product schedules to automate your fire's on/off times. Change flame effect settings such as mist output intensity and LED colours on supported products. Prevent unauthorised product access by linking ownership of your fire with your account. Enable guest mode for temporary access to other Flame Connect trusted users. Support for multiple languages and a choice of Fahrenheit and Celsius. Only specific product models and series letters are supported. Check the compatibility list at https://www.dimplex.co.uk/flame-connect#compatibility. Compatibility is subject to GDHV Internet of Things (IoT) Terms and Conditions. Flame Connect usage requires the download and installation of the Flame Connect onto a compatible device. Flame Connect usage also requires the creation of a Flame Connect account, which is subject to agreement of the GDHV Internet of Things (IoT) Terms and Conditions, Privacy Policy and Cookie Policy. Flame Connect app updates, product updates and all app usage require a broadband internet connection for app usage in all cases and in product connection for internet-connected product function; ISP and mobile carrier fees apply. ## Key features - Remote fire control - Adjust flame effects - Set schedules - Manage user access - Multi-language support - Fahrenheit/Celsius options ## Recent user reviews (10 of 15) All indexed reviews: https://appshunter.io/ios/app/flame-connect/id1516295365/reviews.md ### 1/5 — Doesn’t connect *2026-03-20, version 2.22.0* Appears to be impossible to connect fire to app via bluetooth. ### 1/5 — appalling to use *2025-11-20, version 2.21.1* just an exercise in frustration.. and thats only trying to register, couldnt get past that part to see more of the app. ### 1/5 — Terrible Aspire terrible app *2025-09-13, version 2.20.2* Terrible Aspire terrible app, Aspire 30 sounds like a drone on low power and like the inside of a jet plane on a higher heat. It is appalling. The app won't connect, though I've tried repeatedly. Some service from Dimplex would be nice! ### 1/5 — Terrible app *2025-05-23, version 2.17.1* Hard to pair Bluetooth. Terrible app ### 1/5 — Horrible. *2025-05-05, version 2.17.1* Can’t register to pair my Ignite Bold because the app says it is not on their system. Contacted support multiple times and they are just apathetic and not able to do anything to help. One of the reasons I purchased this model was for the online connectivity, so I feel this company is false advertising based on the number of reviews with the same problem. Do yourself a favor and avoid Dimplex. The headache and frustration are just not worth your time. ### 4/5 — Works as intended *2025-01-05, version 2.12.0* Not straight forward, preset theme would be great add ### 1/5 — Useless app and poor customer service *2024-11-25, version 2.12.0* This app along with customer service is very poor. I had the same issue as several others did with registration and the developers responses to them is clearly useless. Tried calling customer arrive many times but they don’t pick up and don’t return calls. I entered the pins correctly and like others when trying to pair with Bluetooth the fireplace doesn't give a code to pair with the app. I wish I hadn’t spent the money on this Dimplex fireplace now. NB: The PIN number for Bluetooth is on a label on your product, it will also be the same PIN number you entered when verifying the ID and PIN on the first step. I entered it correctly. ### 1/5 — Does not work *2024-11-21* App registration doesn't work. I’ve been trying to register an XL Bold for months and the all won’t validate the fireplace ID. Support is slow, inefficient and so far was not able to help three months after purchase. **Developer response:** Hi there, thanks for getting in touch. Sorry to hear you are having issues. Please contact Dimplex IoT support and we will check this out for you. ### 1/5 — App doesn’t work. *2024-10-06* Bought an Ignite Bold and when trying to pair it to the app I keep getting an error saying invalid ID or PIN. Contacted Dimplex support and they told me to try again. **Developer response:** Hi there, thanks for getting in touch. Sorry to hear you are having issues. Please contact Dimplex IoT support and we will check this out for you. ### 1/5 — Garbage *2024-06-07, version 2.4.2* This app is absolute garbage - customer service required to get the email verification code to work, and when trying to pair with Bluetooth the fireplace doesn’t give a code to pair with the app. What a disaster. ## Frequently asked questions about Flame Connect ### Does Flame Connect have ads? No, Flame Connect is ad-free, allowing for an uninterrupted user experience. ### What devices does Flame Connect support? Flame Connect is available for iPhone, iPad, and iPod devices. ### How often is Flame Connect updated? The latest version, 2.22.0, was released on January 12, 2026. While specific update frequency isn't detailed, the app receives updates to ensure compatibility and functionality. ### What is the user rating for Flame Connect? Flame Connect has a rating of 1.4 stars from 20 ratings, indicating a mixed user reception. ### Is Flame Connect free to download? Yes, Flame Connect is available for free download. ### What age rating does Flame Connect have? Flame Connect has an age rating of 4+, making it suitable for a wide range of users. ### Can I control multiple fires with Flame Connect? The description implies control over 'your fire' and mentions linking ownership, suggesting primary control of one linked fire per account. Specific details on multi-fire control are not provided. ### Does Flame Connect require an internet connection? Yes, Flame Connect requires a broadband internet connection for app usage and for internet-connected product function. ## Version history (last 5 releases) ### 2.25.0 — 2026-05-28 Bug fixes and stability improvements ### 2.24.2 — 2026-05-01 Bug fixes and stability improvements ### 2.22.0 — 2026-01-12 Bug fixes and stability improvements ### 2.21.1 — 2025-11-13 Bug fixes and stability improvements ### 2.20.2 — 2025-07-24 Bug fixes and stability improvements ## Apps similar to Flame Connect | App | Rating | Price | Category | | --- | --- | --- | --- | | [Homey — A better smart home](https://appshunter.io/ios/app/homey-a-better-smart-home/id1435800024) | 4.4 (497) | Free | Lifestyle | | [Home + Control](https://appshunter.io/ios/app/home-plus-control/id1188809809) | 4.3 (138) | Free | Lifestyle | | [TaHoma pro by Somfy](https://appshunter.io/ios/app/tahoma-pro-by-somfy/id1504042434) | 4.4 (87) | Free | Lifestyle | | [AUTOMATE SHADES](https://appshunter.io/ios/app/automate-shades/id1460852253) | 3.1 (88) | Free | Lifestyle | | [Miele app – Smart Home](https://appshunter.io/ios/app/miele-app-smart-home/id930406907) | 4.1 (3,419) | Free | Lifestyle | | [Grundfos Home](https://appshunter.io/ios/app/grundfos-home/id1592451846) | 1.0 (2) | Free | Lifestyle | ## More apps by GLEN DIMPLEX EUROPE HOLDINGS LIMITED - [Nobo Energy Control](https://appshunter.io/ios/app/nobo-energy-control/id638729687) - [Dimplex Quantum heater sizing guide](https://appshunter.io/ios/app/dimplex-quantum-heater-sizing-guide/id992469855) - [Dimplex Remo](https://appshunter.io/ios/app/dimplex-remo/id1132544442) - [InteliApp](https://appshunter.io/ios/app/inteliapp/id1205566781) - [Dimplex Capa](https://appshunter.io/ios/app/dimplex-capa/id1417896032) - [Dimplex Control](https://appshunter.io/ios/app/dimplex-control/id1435879220) All apps by GLEN DIMPLEX EUROPE HOLDINGS LIMITED: https://appshunter.io/developer/1444759846 ## Related topics [flame connect](https://appshunter.io/ios/topics/flame-connect) · [dimplex flame connect](https://appshunter.io/ios/topics/dimplex-flame-connect) · [msa flame connect app](https://appshunter.io/ios/topics/msa-flame-connect-app) · [glen dimplex connect](https://appshunter.io/ios/topics/glen-dimplex-connect) · [dimplex control](https://appshunter.io/ios/topics/dimplex-control) · [flame effects](https://appshunter.io/ios/topics/flame-effects) · [modern flames](https://appshunter.io/ios/topics/modern-flames) · [dimplex](https://appshunter.io/ios/topics/dimplex) · [magikflame electric fireplaces](https://appshunter.io/ios/topics/magikflame-electric-fireplaces) · [fireplace remote](https://appshunter.io/ios/topics/fireplace-remote) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*