# Flamingo Fares — user reviews > 135 indexed App Store user reviews of Flamingo Fares by Bytemark, Inc., rated 4.55/5 from 4,986 ratings. - Source: https://appshunter.io/ios/app/flamingo-fares/id1487465395/reviews - App overview in markdown: https://appshunter.io/ios/app/flamingo-fares/id1487465395.md - Rating breakdown: 5★ 4,172 · 4★ 249 · 3★ 105 · 2★ 61 · 1★ 395 ## What do users think of Flamingo Fares? Overall sentiment: negative **Pros** - 👍 Convenient for purchasing cards - 💡 Helps organize bus passes and ensure funds for rides - 🚀 Quick boarding process **Cons** - 🐛 Virtual card issues (unable to switch cards, lost balances, forced to create new cards) - 🐛 Payment method issues (unable to add/edit cards, app not accepting cards) - 🐛 Unreliable app functionality (freezing, glitches, not working as expected) - 🐛 Poor user experience (confusing UI, lack of instructions, unable to delete cards) - 🐛 Inconsistent scanning/QR code issues - 🐛 Unexpected charges and balance deductions **Commonly reported bugs** - Virtual card issues (unable to switch cards, lost balances, forced to create new cards) - Payment method issues (unable to add/edit cards, app not accepting cards) - Unreliable app functionality (freezing, glitches, not working as expected) - Inconsistent scanning/QR code issues **Most requested features** - Ability to transfer virtual fare balances - Option to add student/discounted fares - Integration with digital wallets (Apple Pay, Google Pay) - Clearer instructions and troubleshooting guidance ## Newest reviews (16 of 135) ### 1/5 — Virtual card *2026-02-15, version 4.105* Each time I change my phone, the virtual card that already exists and has funds on it will not work. It shows as a card with a balance but when I attempt to use it, it says no card exists. This is extremely frustrating! ### 1/5 — Terrible *2026-02-11, version 4.105* I downloaded the app but I can’t confirm my account because I never received the email. Now I’m stuck in limbo. Can’t make a new account and can’t use the current one. ### 1/5 — Can't figure this *2026-02-10, version 4.105* Maybe it's me. I can't seem to figure out how to get a purchase on to the pass. I might be daft but an App like this should just work. ### 1/5 — App is trash screwed me over and took my money *2025-11-22, version 4.105* Didn’t give me virtual I put on now my money is stuck in limbo and I’m waiting had to go to start job in the morning now I just lost job thanks flamingo your garbage I will never use app aging you thieving company. ### 1/5 — Virtual Card won’t load *2025-11-22, version 4.105* It is ridiculous that the card that I used on my old iPhone that had a balance -can’t be used on my new phone. Virtual cards should always be associated with an email, not a device. I have just list all of the money I previously loaded! ### 1/5 — Doesn’t work *2025-10-23, version 4.105* Wasted $20 never was able to pull up once on the trolly. Not very user friendly. ### 1/5 — Not helpful *2025-10-23, version 4.105* I signed up for an account. I can’t use the account until I verify a link in an email sent. But there is no link in the email so I have an app I cannot use ### 1/5 — The worst *2025-10-01, version 4.105* So I have 10 dollars just idol on this app because it says it virtual however it is not it’s just a picture of a card and no way to scan or get my money back I have tried to make my physical card into a virtual and same thing the app is slow very disappointing and you need it if you get any discounts on your bus fare tighten up PSTA ### 1/5 — Need better reset password response *2025-09-21, version 4.105* Trying to reset password but not getting the email to do so…. Not great. ### 1/5 — Doesn’t work *2025-09-03, version 4.105* Doesn’t work on buses ### 1/5 — App is terrible load money for nothing *2025-08-21, version 4.105* Still had to pay cash because app wouldn’t scan. ### 1/5 — AVOID *2025-08-19, version 4.105* App has no problem taking your money but passes, virtual cards, none of it works. Bus drivers have no clue how to troubleshoot and just tell you to recreate your account. I'm $15 in and can't use any of it. Trash. ### 2/5 — Scan code or tap *2025-08-14, version 4.105* Does not work for iPhone when trying to tap or scan ### 1/5 — Doesn’t work at all *2025-08-12, version 4.105* Can’t load money on card. My QR code only worked 1 time lol ### 1/5 — No money in my app pass even though Flamingo charged my credit card *2025-08-04, version 4.105* Flamingo charged my credit card $25 to pay for rides on Jolly Trolley in Clearwater, FL but it no money was put into my account for riding!! ### 4/5 — Could not be more useless *2025-07-31, version 4.105* This app doesn’t do anything it is supposed to, and my guess is a lot of their budget is spent on fake reviews. If you actually have to use the bus save yourself the headache DO NOT USE THIS APP ## Most critical reviews (10 lowest-rated) ### 1/5 — Not so good *2026-09-03, version 4.105* I been trying to get in the app but I can’t ### 1/5 — Terrible *2026-08-27, version 4.105* You’re stealing money from us ### 1/5 — maps *2026-08-18, version 4.105* Maps do not work and money cannot be used ### 1/5 — App doesn’t work *2026-07-06, version 4.105* Haven’t even been able to use the app, it isn’t working. ### 1/5 — Where is my money? *2026-07-01, version 4.105* So I added only five dollars to this Flamingo card and I already had six dollars. It says I have 11 now yet I have no available money to use for a bus. I don’t understand. ### 1/5 — Lack of customer service *2026-06-23, version 4.105* I’ve been trying to get in touch with ANYBODY who can assist with the app because the QR code isn’t scanning. After making numerous phone calls and leaving voice mail messages, nobody has responded. ### 1/5 — App terrible *2026-05-07, version 4.105* The app is terrible - I’ve wasted more money than it cost to ride for 3 days! ### 1/5 — Hate this app *2026-05-03, version 4.105* I’m new to Florida and just learned how buses work here. First time using the app and when I selected the monthly Passport pass, i selected buy now and I saw where they took the $80. Here it is only 2 and a half weeks later and when I go to use my pass in the app, it’s telling me to add funds. To top it off, how to use this app isn’t very clear. Needs some sort of information page. Won’t be using this app anymore. ### 1/5 — ZERO support *2026-03-26, version 4.105* This app needs a tune up. It has no problem adding funds but a total nightmare using them. Who designed this POS?!!! Get off your smartphone, cause it’s not working and Go back to code school. Zero CS!!!! ### 1/5 — THE APP *2026-03-01, version 4.105* Not loading 4 person passes ## Most praised reviews (10 highest-rated) ### 5/5 — Very Convenient *2026-04-05, version 4.105* Very easy to use the site to buy a one-day pass ### 5/5 — Blessed *2026-03-04, version 4.105* I Love this card fare, it makes my live easier, such a blessing, Aleluya. ### 5/5 — The reason why I use the Flamingo Fares app *2026-02-01, version 4.105* The reason why I use the Flamingo Fares app is that I can check how much I have in my Flamingo Fares card, and I can reload money to the card when it reaches $5.00 or less. ### 5/5 — Change how u add the fees *2025-11-11, version 4.105* Hello my only concern is that I have to automatically put $5 on even if I have a certain amount on there already I feel like it should let you add however much you need for that moment. ### 5/5 — Great app *2025-04-08, version 4.081* Gets us to our destination safely. ### 5/5 — Transportation *2025-03-29, version 4.081* I really like the fact you can scan the barcode, after loading money onto your card. ### 5/5 — No way to edit credit card *2024-10-31, version 4.081* Only thing that changed on my expired credit card was the expiration date. I cannot edit the card loaded in the app and I can’t delete it. ### 5/5 — HARTLine *2024-10-03, version 4.081* Best app for cashless fares !!! ### 5/5 — Won’t accept any Credit Card *2024-06-30, version 4.081* I keep trying to save my credit cards and it just says “error please verify details and try again.” I’ve tried multiple cards and verified the info multiple times. Definitely an app issue rendering it useless until it’s fixed. Edit: even tho the app wouldn’t store any credit cards, I was able to add funds and use it while visiting Tampa. ### 5/5 — Payments *2024-06-19, version 4.081* I noticed that the app doesn’t allow seniors or disabled individuals to pay discount fares. All must pay full price. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*