# Flare Account — user reviews > 112 indexed App Store user reviews of Flare Account by Netspend Corporation, rated 4.80/5 from 4,721 ratings. - Source: https://appshunter.io/ios/app/flare-account/id1243790889/reviews - App overview in markdown: https://appshunter.io/ios/app/flare-account/id1243790889.md - Rating breakdown: 5★ 4,188 · 4★ 256 · 3★ 94 · 2★ 43 · 1★ 140 ## What do users think of Flare Account? Overall sentiment: negative **Pros** - 💳 Great banking services - 🕰️ Early direct deposit - 👍 Reliable and accurate - 🔒 Good security features - 💯 Long-term customer satisfaction **Cons** - 🐛 App crashes and freezes - 🔍 Difficult to log in - ⏱️ Slow customer service response - 💰 Unexpected fees and charges - 🚫 Discontinued features (mobile check capture) **Commonly reported bugs** - App not loading or loading blank screen - Login issues and account lockouts - Mobile check capture not working **Most requested features** - Bring back mobile check deposit - Improve app stability and performance - Enhance customer service experience - Provide more transparency on fees ## Newest reviews (15 of 112) ### 2/5 — Customer Service is so ignorant. *2025-09-15, version 6.8.1* You have people from different countries like to use colorism in ignorance against you.. but using the card and have an access to it. It’s OK but everything else of dealing with Customer Service. They need to put more people that are American to bow everything. Because people can be unfairly treated or disrespected. Thank you. ### 3/5 — Nothing but problems *2025-09-06, version 6.8.1* Maybe it’s just a payment malfunction but I was charged 2wice for a bad experience.. and it won’t fix itself when I prompt the message ### 2/5 — Ready to call it quits *2025-08-04, version 6.8.1* I’m getting to the point to where i am about to switch banks i constantly have to call customer service because i am unable to login to my account through the app i have face recognition on and saved password this is unacceptable and im beyond frustrated and tired of it oh and im unable to login as of now ### 4/5 — Lockout *2025-07-08, version 6.8.1* Today, I am unable to review my account on the this app. I have face recognition, and it signs me in then puts me back in the login screen over and over. I deleted the app and reinstalled and it’s still pushing me out the system. Why is this happening?.. is it because I trying to link my account to Robin Hood. Can someone explain why this app isn’t allowing me to log in ### 3/5 — Check issues *2025-02-04, version 6.8.1* I had this account for some years now and not had many issues but recently I noticed mobile check capture not being available and didn’t like that. Now I’m trying to pre-find a check to pay my rent and that option is gone also. Why are these two features not available anymore? Y’all are supposed to be advancing, not reverting back in time. What about the checks I’ve already purchased? That now are useless?? ### 2/5 — Mobile check feature *2024-12-02, version 6.8.1* Would totally give 5 starts if the mobile check feature was still working or available it’s totally disappeared as if it was never there. Love everything else about the app except for the taking the mobile check feature away as I am located in North Carolina so it should of been available but owell ### 1/5 — Smh *2024-08-17, version 6.8* Did a mobile check capture, mind you I just done one a week prior to this one! The same way . My app is updated and all. Just to upload it get an email telling me to write void on the front of my check and now the app won’t open to receive the voided capture and customer service is telling me they no long use this system! It’s the weekend my mom balloon release is tomorrow in Lawton and my employer is out of town and I don’t have money . Thanks a lot ace flare account and customer service for putting me in this position. ### 1/5 — i can’t *2024-07-29, version 6.8* something always going wrong with the mobile app ### 4/5 — Where is the mobile check capture?! *2024-07-19, version 6.8* I rated it four stars because I was tryin to take a picture of my paycheck but as soon as I sign in it wasn’t showing up on the app for whatever reason! ### 3/5 — Mobile check capture? *2024-07-02, version 6.7.1* Mobile check capture? What happened with Mobile check capture?it’s bad enough they closed there local branch and the closest one is 50 miles away all of a sudden Mobile check capture does not pop up in app anymore and I don’t see any where that it says that service is discontinued .please fix ### 1/5 — Scammers *2024-06-12, version 6.7.1* I recently ran into a problem trying to transfer money into my main bank account not this one when all of a sudden a message pops up on the app saying I need to call customer service regarding this matter and immediately I was treated like I’m a criminal and told they have to transfer me over for verification they didn’t want to talk to me but insisted they had to transfer me over for verification, verification? For what? They can better assist you, I’m like ok sure all to be transferred over to a lady who told me, I am going to send a link to your number on file for you to do the verification, I’m like ok, thinking everything would be ok. Umm no, I sent the information and was told they need further verification for an account that I’ve had for 4 years that my direct deposits from work goes to. I have bills that need to be paid from the money in my account they have taken over. And a day later still no resolution and after being told my drivers license couldn’t be used they then requested for me to send a bill showing my address all for me to be told I need to need call the risk team in the morning after a person corresponded with me past business hours through email all to be told to contact the risk team huh, which further outraged me to be treated like this after all these verifications and still no resolution, I am very upset and confused . I’ve never had this problem, Very strange and don’t know why me? All I need is my account unlocked so I can get my money…. ### 2/5 — The System is always down for days at a time!!! *2024-05-15, version 6.7.1* Sherrece Wagner ### 1/5 — Horrible Customer Support *2024-03-27, version 6.6.4* Horrible customer support. I’ve been trying to get an authorization hold released from an order that was canceled three weeks ago. Attempted to speak with a supervisor spending the last week nicely trying to get it resolved as the merchant said they have done everything on their end to have it released over two weeks ago. I spent three hours on the phone, mostly on hold, to speak with a supervisor but it took three “accidental” transfers back to the main number before a Supervisor spoke with me and said that I have to do their work for them and request a letter from the merchant stating the order was canceled. When I attempted to do a three way call with merchant the Supervisor hung up the call. DO NOT use this card in anyway ### 1/5 — Don’t do it *2024-03-21, version 6.6.4* They aren’t good at all supposed to be 5 days early but just like every other 2 days before i was told by they worker to get this card cause of the 5 days earlier i have had a lot of trouble with this card like hacking and everything else if I was you, I would not get this card. I’m not listening to none of these people that they have come jump up on the reviews and trying to make it all look good don’t believe them believe the person who got the card ### 1/5 — Scam *2024-03-06, version 6.6.3* Scam ## Most critical reviews (10 lowest-rated) ### 1/5 — App is glitching *2026-06-22, version 6.8.1* This app worked fine until about a week ago. It displays nothing, I can’t see my account or anything. It’s just a green display ### 1/5 — NO FUNCIONA *2026-03-24, version 6.8.1* La app no me funciona hace semanas no pasa de la pantallita de cargar no se puede usar la app ### 1/5 — Deja de funcionar *2026-03-13, version 6.8.1* Muy mala aplicación la verdad ### 1/5 — Mobile check deposit *2026-02-26, version 6.8.1* Why is the mobile check deposit feature gone ### 1/5 — Frauds *2026-02-17, version 6.8.1* There’s multiple hidden fees within the accounts don’t recommend these guys stay away from these crooks. ### 1/5 — Please help *2025-09-20, version 6.8.1* I’ve had this account for over 10 years. So recently my phone needed an update so I deleted the app. I reinstalled the app today and now I only get a blank green screen nothing more. Any suggestions? ### 1/5 — Horrible experience *2025-05-29, version 6.8.1* I don’t recommend opening an account with them bad experience ### 1/5 — The worst card company ever *2025-05-01, version 6.8.1* This is honestly the worst card company ever, i recommend you NEVER use this card, first off, they locked my card OUT OF THE BLUE and told me I had to call, to my surprise, I call and I’m on hold for 1hr and 40 minutes just ti be told I have to wait 6 HIURS ti get verified for MY CARD THAT IM ALREADY VERIFIED FOR…..THE 6 hours passed by and then I called, I have been on hold for 2 exact hours, I’ve emailed them and only gotten automated emails, this is so frustrating. I still haven’t gotten my card fixed and I’m still on hold ### 1/5 — Mobile check load is no more!!!! *2025-04-20, version 6.8.1* Unfortunately it looks like it’s a gone but yet they still advertise it in the stores and on the App Store ### 1/5 — SCAM *2025-04-08, version 6.8.1* Scam scam scam ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2024-08-05, version 6.8* Very smooth and convenient ### 5/5 — Flare *2024-03-09, version 6.6.4* The best love Flare ### 5/5 — Nice. *2024-03-02, version 6.6.3* Nice. ### 5/5 — Ace flare *2024-03-01, version 6.6.3* I’ve been with ace flare account for over 7 years and I can not deny the fact that I legit love them ### 5/5 — Best Visa card *2024-02-29, version 6.6.3* I purchase my card loded money On the card. And expend some of the cash. I love it’ ### 5/5 — Review *2024-02-27, version 6.6.3* Reliable, always accurate and if an error immediately corrected. Easy to navigate, great design. I love each morning at a exact time I receive a balance notification. ### 5/5 — Love it. *2024-02-21, version 6.6.3* Great customer service. ### 5/5 — The Best Banking Ever!! *2024-02-21, version 6.6.3* I have been using Flare for a very long time and my direct deposit comes 2 days earlier and I absolutely love it!! Never gonna stop using it! ### 5/5 — Checking acct *2024-02-21, version 6.6.3* I love the way it gives you easy options.. to deposit, withdraw, send texts messages.. protect acct.. ### 5/5 — Flare *2024-02-18, version 6.6.3* I’ve been with Ace for over 15 years, and I love them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*