# Flash Express(PH) — user reviews > 52 indexed App Store user reviews of Flash Express(PH) by FLASH EXPRESS CO.,LTD, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/flash-expressph/id1551938665/reviews - App overview in markdown: https://appshunter.io/ios/app/flash-expressph/id1551938665.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Flash Express(PH)? Overall sentiment: negative **Pros** - 👍 Friendly local staff - 💰 Lower rates for sellers - ✅ Commendable customer service (rare instances) - 📍 Service point hotline available **Cons** - 😞 Extremely slow delivery times - 😞 Frequent failed delivery attempts (fake or real) - 😞 Lost or stolen parcels - 😞 Unprofessional and rude riders - 😞 Useless and unhelpful customer service - 😞 Understaffed operations - 😞 Inconsistent tracking information - 😞 Packages returned to sender without valid reason - 😞 Riders demanding pickup from hub despite paid delivery - 😞 Lack of accountability - 😞 App glitches and login issues (OTP delays) - 😞 Poor rider training and attitude - 😞 Riders not carrying necessary supplies (pouches) - 😞 Misleading delivery status updates - 😞 Packages left unattended - 😞 Inaccurate estimated freight prices - 😞 Inability to print own waybills - 😞 UI glitches preventing booking **Commonly reported bugs** - App UI glitches preventing region selection - OTP not sending or delayed - App login issues - Inaccurate estimated freight price calculation - Spelling errors in app messages ('pacel') **Most requested features** - Improve rider training on professional behavior and customer service - Fix app UI for region selection during booking - Offer COD for shipping fees - Allow printing of waybills on regular thermal printers - Provide accurate estimated freight prices - Improve app login process and OTP delivery speed - Ensure sufficient riders for timely pickups and deliveries - Implement better background checks and training for riders - Fix spelling errors in app messages (e.g., 'pacel' instead of 'parcel') ## Newest reviews (14 of 52) ### 1/5 — Very Slow service and Non-accommodating Customer Service *2024-11-23, version 1.4.1* Deliveries always go way beyond the estimated date of delivery for some reason. I tried calling the number that showed in the app, and the guy just said that it was probably the courier, but tracker shows that its still at the hub. ### 1/5 — bad customer service *2024-11-17, version 1.4.1* As a customer, I expect to be treated with respect and have my concerns addressed in a timely and professional manner. Unfortunately, my experience with your company’s customer service has been nothing short of disappointing. This situation has not only affected my perception of your company but has also made me seriously reconsider my future business with you. I sincerely hope that this feedback is taken seriously and that changes are made to ensure that future customers do not face the same issues. It’s clear that there are significant gaps in your customer service training, and something needs to be done to improve the overall experience. ### 1/5 — Worst Courier Of all time *2024-11-07, version 1.4.1* Do not do business with this courier. They have too many deliveries for their riders for so little pay. Your orders are always delayed because they dont have the right amount of workers. They are under staffed thats why your orders are always delayed. They prioritize profits instead of quality business ### 1/5 — WORST COURIER *2024-11-05, version 1.4.1* I have multiple orders from platforms such as tiktok shop and shopee and from that orders, the courier was flash express. It was notified that my order will be delivered but no single texts or calls came from the driver. The driver didn’t even bother to attempt delivery and I was just notified that the “Recipient (me) missed delivery”!When in fact, the courier didn’t even bother to notify me nor called me. The driver didn’t even attempted to deliver it. I even called the driver and he told me that he will just deliver it the next day but still none! This is the worst courier ever and this happened not just once! When your courier is Flash Express, change it immediately! ### 1/5 — MY PARCEL GOT STOLEN! APP IS ALSO BAD!! *2024-10-15, version 1.4.0* My item got stolen by one of their riders and it took too much of my time for having to contact customer service and going to the branch just to complain! They probably just hire anyone who applies to them without decent background checking or even a sufficient training. The fact that they can no longer get ahold of the rider in question shows they truly don’t have control over their employees. The application itself is not working properly! Signing up, is already not possible because of how bad the system is. OTP is not being sent to my number. I tried checking if it is my networks problem but I received an OTP immediately from my banking application. PLEASE! IMPROVE YOUR SERVICE! ### 1/5 — Worst parcel delivery provider *2024-10-14, version 1.4.0* They cancel your parcel automatically if they can’t find your address this happened me with flash express everytime a order even if i called the rider and the dispatcher at there office.. when i called the rider and ask him if where is he he always answers im on my way but i’ve waited the whole day ang called him 4x that day but he always says he’s on his way but none was delivered to me that day. He answers calls tho and when i cheked my order online it indicates failed attept.. if you dont want to get stress then dont use flash express. ### 1/5 — Worst Company avoid!!! *2024-09-14* 大六六 Jul 22 Pvteye62 If you constantly want your items lost, stolen, or broken then flash express is for you. These guys are the laziest and worse company around. Never use them. I had to contact them and ban them from delivery to my address due to the constant problems with them. Their delivery and customer service is the worse! Avoid avoid avoid ### 1/5 — Absolutely the worse company ever *2024-07-22* If you constantly want your items lost, stolen, or broken then flash express is for you. These guys are the laziest and worse company around. Never use them. I had to contact them and ban them from delivery to my address due to the constant problems with them. Their delivery and customer service is the worse! Avoid avoid avoid ### 1/5 — It's always a hassle logging in. *2024-04-14, version 1.3.15* Your app is absolute g*rbage when it comes to logging in. Takes hours to send OTP. Even the customer service can't do anything about it it's frustrating. When will your company fix this? It's so inconvenient. ### 1/5 — Worst courier. *2024-04-08, version 1.3.14* This courier is the worst, they didnt deliver my package for 4 consecutive days with the remarks “buyer not on location”, “buyer requested for reschedule” when I never left my house and no once contacted me. Some two of the riders called me just to lie. Their customer service is poor, gave me false promises and later on sent the package to sender. ### 1/5 — WORST CUSTOMER SERVICE EVER AND TOLERATES THIEF RIDER! *2024-03-17, version 1.3.13* My order was tagged as delivered even though I haven’t received my parcel. Rider then called me the day after to tell me that it was stolen. How was that possible? I just reported this to their customer service because I haven’t received any update yet about my complaint. The agent takes too long to reply and even told me that he/she is handling other customers at the same time! Agent’s reading comprehension and communication skills MUST be improved! ### 1/5 — Rude Riders *2024-02-20, version 1.3.13* Among all shipping couriers. Flash delivery riders has the worst. I was harassed by the rider when I reported him due to non pick up for 3 times of my parcel. I reported it to them but seems no one pays attention to this bothering issue. I will never use this app and I encourage everyone not to until they reprimand their riders. ### 1/5 — SLOW SERVICE *2023-12-25, version 1.3.12* Ang babagal ng mga staffs nyo, ang babagal rin ng service nyo. May pa “FLASH” express pa kayo kung ang service nyo naman ay mabagal. I ordered a phone na bayad na thru card then i waited for a days, walang movement yung tracking system ng flash express, unlike saiba like SPX, JT express within 3 days lang may update na, dito sa flash express nag 5 days nalang wala parin, yun ba ang FLASH sainyu? I will not trust again flash express. Ang babagal ng progress ninyu when it comes to delivery ng mga parcels, ilang beses kuna ito na encounter. I will not choose this courier again! ### 1/5 — VERY POOR SERVICE *2023-12-09, version 1.3.11* I don’t know why you started a delivery business and yet do not deliver the goods. Ever time this courier is handling my deliveries from online platform, laging declared delivered ung goods ko or idedeclare na failed delivery since customer is unavailable pero di naman ako nacontact ever. What’s worst, natataon ung paid deliveries ko sa kanila, and napaka-entitled pa ng mga riders nila, babantaan ka na hindi nila idedeliver ung goods. The heck this courier, magsara na lang kaya kayo. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst courier service *2025-09-30, version 1.4.12* They will never deliver your items especially the large ones and will keep it in their hub for ages and the seller won’t accept your refund/return request. As if you have no option but to wait FOREVER and keep your anger to yourself as their customer service is also USELESS! Worst! WORST BRANCH IN QC AS WELL! ### 1/5 — bad business *2025-09-18, version 1.4.11* basically understaffed which means no work done. if u get flash express as ur courier just expect at least 2 weeks until wtvr ur ordering arrives. no matter the urgency or whatever this courier will never provide. PLUS bad energy workers and peanut brain hiring. ### 1/5 — Horrible service! *2025-09-17, version 1.4.11* Always check the couriers handling your orders, and never choose Flash Express! 1) Slow delivery, maybe 2-3 times slower than other courier services. 2) Couriers who have reportedly (first hand, and Reddit experiences) falsified tracking information that apparently shows “called 3 times” with fake details, but with your right number, despite never actually being called. 3) They lost my parcel, and didn’t bother to update me UNTIL I just noticed my parcel tracking number was labeled as CLOSED. ### 1/5 — WORST COURIER *2025-09-16, version 1.4.11* If I could only rate 0 star, I’ll give you that. My WORST experience on a courier. My order got cancelled twice in lazada and shopee (different orders) because of unsuccessful delivery attempts even though the rider did not attempt to deliver the parcel. I also tried contacting the branch but they are ignoring my calls. I raised a claim but no update. This courier is not recommended at all. They should not include it in online shops anymore. ### 1/5 — They want me to pick up the item from their store. *2025-07-23, version 1.4.9* Crazy employees, i paid additional for the delivery in shoppe and they want me to pick up the itemin their puck up point. I insisted to deliver in my house but they return to seller and marked a fake delivery attempt… ### 1/5 — Unflash (turtle) *2025-06-09, version 1.4.7* Dati Flash ang tawag sa courier kasi super bilis nila mag deliver sa mindanao ngayon super kupad na nila ginaya na nila ang spx, ewan kuba kung sa courier ang may problema or napalitan ang mga bagong staff ng mga kupal na tatamad tamad gumagawa ng petiks na diskarte para mas lessen ang work pero affected ang customers. Dilang ako naka notice kundi thousands of customers, and if wala kayong action plan sa mga feedbacks then may time na ako mismo magpa file sa dti and dole sa permit ng Davao courier nato. ### 1/5 — UNRELIABLE. NO ACCOUNTABILITY *2025-05-23, version 1.4.6* 2nd time delivery guy left my parcel unattended on my door steps without communicating with me. No missed calls, just one single text message which can be easily missed when youre busy. I think they’re like that because they know you cant go after them because their info is not available for the shopee customers. This is really the last time im ordering nonCOD. ### 1/5 — Delivery service BUT does not DELIVER???? *2025-04-30, version 1.4.6* Ordered via Shopee, paid a door-to-door delivery fee. Shipped via FLASH EXPRESS. But they told me to get the parcel in their warehouse because they have no vehicle for my parcel? Are you nuts? You offer delivery service, and asks payment for it!!! BUT YOU DO NOT PROVIDE THE SERVICE YOU OFFER! I am angry because this is not the first time! ### 1/5 — SOME OF THEIR DELIVERY RIDERS ARE LAZY, THIEVES. THE WAY THEY MANAGE IS TRULY UNPROFESSIONAL *2025-03-03, version 1.4.3* Boycott Flash! I’ve had an incredibly disappointing experience with Flash Riders. The delivery staff are dishonest thieves, and the pickup riders are extremely lazy. They always make excuses about pickup locations being closed, and to make matters worse, they’ve stolen our packages, replacing them with stones, charcoal, or even empty parcels. Despite numerous complaints, the managers and supervisors are doing absolutely nothing to resolve the issue. Their lack of action and poor service are beyond unacceptable. This is, without a doubt, one of the most frustrating and useless services I’ve encountered!!! ### 1/5 — Worst Logistics Ever! *2024-12-15, version 1.4.1* Eversince Flash Express operated, they never failed to disappoint their customers. They are the worst logistics in the history. Their riders are bad mannered. No right trainings and seminars for their riders. They never deliver your parcel on time. Customer service is useless. Doesnt even deserve a single star but need to put at least 1 for this review to be posted. ## Most praised reviews (10 highest-rated) ### 5/5 — Recommended! *2025-04-03, version 1.4.5* Been using flash for my deliveries for more than 3 years now. I am from pangil laguna our parcels here have aways been taken cared and deliveries are always fast too. Riders and staffs from the hubs here in Sta Maria are always friendly and easy to transact with. Their rates are also lower which helps me as an online seller with my transactions. I have one experience with a rider but from caloocan which had an attitude, i gave him a bad review since he is both rude to me who booked the pick up and the person who waited for hours for him. I tried to be patient with him and gave him chances however he is not very friendly at all, I gave him a bad review on the app for that rider. ### 5/5 — Good Customer Service *2024-09-26, version 1.3.19* My concern was resolved immediately, and the customer service support always call me for the feedback. Thank you for the help. Good Job ### 5/5 — Region Unable to Fill In *2023-01-20, version 1.3.1* I appreciate Flash Express for providing convenience for sellers like me that my items could be picked up from house to my customers safely and affordably. Due to recent updates, perhaps the bugs to fill in region has been compromised as well as pasting the info. Kindly fix the bugs so we can continue sending our our parcels to our customers. Thank you so kuch ♥️ ### 5/5 — Commendable customer service! *2021-12-02, version 1.0.8* Its good they’ve considered including in the app the service point hotline and even the courier employee contact no. where we (the receiver) can easily track our parcels. Kudos to Flash Express PH Team! ### 4/5 — POOR OVERALL SERVICE *2025-05-21, version 1.4.6* When I say overall service, I meant everything about this courier. From customer service, rider, notifications, delayed deliveries, you name it! The rider will contact you once and if you fail to answer, they will never attempt to contact again and tag your delivery unsuccessful. It’s even harder to request redelivery and even harder to contact their customer service. And once you’re able to speak with a representative, they barely even know how to help. Do not ever use this courier if you don’t want to mess with your life. ### 4/5 — Need some improvements *2023-03-26, version 1.3.1* Nagloloko yung region when booking so it's a hassle since I need to book on the website pa also I hope you'll offer cod for the shipping fee other than that their service is good, they also provide waybills ### 3/5 — Ok for the most part *2024-04-03, version 1.3.14* The app works, and the rider assigned to pick up my items is nice. However, please fix the spelling of “parcel” (it’s always “pacel”) every time we copy tracking information from the app. The message your app generates always starts with: “Track your pacel at…” ### 3/5 — Needs work *2022-03-16, version 1.1.5* Flash express is one of the cheapest couriers out there but I hate how I can’t print my own waybill using a regular thermal printer and have to buy their product. I also don’t like the inaccurate estimated freight price, I have to wait for the pick up to know how much it will cost me. I hate that so much. I have a scale and input the correct weight. ### 2/5 — Delivery time *2025-05-10, version 1.4.6* Why is Flssh Express the last day for delivery, while other couriers like J&T deliver on the first day? For example, if the delivery date is May 5-8, you must deliver on the 8th. Why is Flash Express the slowest option? ### 2/5 — Hold a seminar for your riders on Good Moral and Right Conduct *2024-10-09, version 1.3.19* Your rider has a bad attitude. I received a text message this morning at 8:13 AM informing me that my package was out for delivery. I waited in the living area but didn’t receive any call or message indicating that the driver was on the way. Later this afternoon, while I was lying in my room, someone loudly yelled “Ayo!” in front of our house, and I heard it. As I was about to step out of my room, I heard him loudly call my name. I was shocked—why would he yell my name in front of people? I was too embarrassed to go outside because there were others watching. He didn’t even bother to approach our door to hand over my package! When I walked toward him, he said he had to go farther and passed our house while trying to find my location. I was confused—why didn’t he contact me to say he was on his way? Then, he gestured with his hand, holding his phone, as if to take a picture, which confused me even more. He said he needed to take a picture of our house and door with the package for documentation, adding that if I didn’t want to be the “model” for Flash Express, I should step aside. What kind of disrespect is this? He could have simply said, “Excuse me,” and I would have understood. Your rider, Kevin Timbal, embarrassed me far too much. Flash Express, you should conduct proper seminars for your riders on professional behavior and customer service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*